7900823217Matrix.pdf

This document is a key support contacts and organizational guide for the State of New York Commercial Card Program administered through a consortium partnership with J.P. Morgan. The guide identifies the primary points of contact and support structure for program administrators, cardholders, and consortium members, with support provided across multiple functional teams including designated program coordination, client application support, and cardholder services.

The document outlines support services rather than specific goods or services under contract. Key support functions include day-to-day commercial card program management, technical platform troubleshooting for PaymentNet and Smartdata systems, cardholder account management, transaction issue resolution, and fraud dispute handling. The Commercial Card Relationship Management Team consists of Taylor Reitmeyer (Senior Relationship Manager) and Kay Ilyas (Associate Relationship Manager), with responsibilities encompassing contract administration, rebate management, consortium participant approvals, program optimization, and strategic leadership. Support is available through multiple channels: the Designated Program Coordinator operates Monday through Friday 8:00 a.m. to 4:30 p.m. Central Time with after-hours support, Client Application Support operates 24-7-365, and Cardholder Support operates 24-7-365. Contact information and specific support responsibilities are provided for each functional area to ensure efficient issue resolution and program administration.