Attachment_1_-_Performance_Work_Statement.pdf

PR# 21-19-G89PWA067

02/21/2019

Performance Work Statement

Locksmith Services for USCG Headquarters

USCG Base National Capital Region

Command Safety and Security

1.0 General

1.1 Background

USCG Base National Capital Region’s Command Safety and Security Division is responsible for the Physical Security, Anti-Terrorism and Force Protection, and Personnel Security for USCG Headquarters. The purpose of this contract is the performance of routine locksmith duties and within this facility.

1.2 Scope

The contractor shall provide locksmith services for the US Coast Guard within the DHS Saint Elizabeth campus one day a week. The Contractor will have an in depth knowledge of all normal and high security lock mechanisms utilized on the facility. The contractor shall be able to create and duplicate keys using the tools and equipment provided onsite within the USCG Base National Capital Region locksmith shop. Contractor will also be required to pin high security cylinders, perform combination changes and have a good working knowledge of all GSA approved security containers.

All work to be done on site.

1.3 Contractor Personnel

1.3.1 Qualified Personnel. The Contractor shall provide qualified personnel to perform all requirements specified in this Contract.

1.3.2 Contractor Conduct

Contractor shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, and environmental protection, security when visiting or working at Government facilities. The Contractor shall ensure Contractors present a professional appearance at all times and their conduct shall not reflect discredit upon the United States, the Department of Homeland Security and the USCG.

1.3.3 Removing Contractor for Misconduct or Security Reasons

The Government may, at its sole discretion, direct the Contractor to remove any Contractor from USCG facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under any awarded contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

1.3.4 Employee Identification. Contractor employees working on Government facilities shall wear an identification badge that, at minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements. All

Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

1.3.4.1 For all Contractors working for the USCG, the Contractor shall utilize the Trusted Associate Sponsorship

System (TASS) to apply for a Common Access Card (CAC) for their employees that require access to a USCG or other

Federally-controlled computer information system.

1.3.4.1.1 All Contractor personnel requiring access to Coast Guard information systems as a basis for meeting the requirements of this PWS must first obtain through TASS a Common Access Card (CAC). In order to obtain a CAC, each contractor employee must complete online an Electronic Questionnaire for Investigations Processing (EQIP)

(http://www.opm.gov/e-QIP/index.asp)

1.3.4.1.2 Contractor or subcontractor employees who are declined a CAC via the TASS are ineligible to perform work that requires a CAC under this PWS. When an employee with a CAC is no longer performing work under this PWS, http://www.opm.gov/e-QIP/index.asp the Contractor shall notify the COR on the same day the employee stops working and shall deliver the CAC to the COR within seven (7) calendar days after such notification.

1.4 Security Requirements

1.4.1 Requirements for Safeguarding Classified Information

The performance of this contract requires the Contractor to access classified and sensitive but unclassified information.

Classified information is Government information which requires protection in accordance with Executive Order

13526, “Classified National Security Information, and supplemental directives. The Contractor shall abide by the requirements set forth in the DD Form 254, Contract Security Classification Specification, an attachment to the contract, and the National Industrial Security Program Operating Manual (NISPOM), DoD 5220.22-M for protection of classified information, as directed by the Federal Acquisition Regulation (FAR) Clause 52.204-2, “Security

Requirements (Aug 1996).”

All Contractor employees handling classified information shall be covered by the DD Form 254 and comply with all of the Security Clauses contained in the terms and conditions of this contract. Security requirements based on contract will be updated as they occur.

1.4.1 Citizenship and Clearance

The Prime Contractor must possess at least a SECRET Facility Clearance (FCL), and any subcontractors to support classified services. Designated contractor personnel must hold U.S. citizenship and must possess at least a SECRET Personnel Clearance (PCL). Contractor personnel shall maintain a SECRET clearance for the life of the contract and therefore the contractor will provide staff cleared at the appropriate level to perform the work at the time of contract award. The contractor must provide a list of employees’ PCL with assigned functions to the COR. The contractor will advise the COR immediately upon reassignments of personnel to other duties not associated with this contract.

Classified access is required to perform LOCKSMITH services at the government installation. Additionally, maintenance and repair work base-wide will be required, accessing locks, cipher locks, keys, and safes. Cleared personnel may access classified areas where classified information is located. Access to classified information cannot be precluded by escorting personnel due to the nature of work. Classification markings on the material to be furnished will provide the classification guidance necessary for the performance of this contract. The Contractor shall comply with all installation security requirements and all security regulations and directives identified to support contract.

1.4.2 Security Deliverables:

(1) Contractor shall provide a Training Plan detailing how procedures are implemented for employee’s security briefings and certification that appropriate employees have executed a current SF-312 according to the NISPOM within 45 days after contract award.

(2) The contractor is responsible for controlling and safeguarding FOUO information in accordance with DHS MD

11042.1, “Safeguarding SBU/FOUO information.” Contractor shall provide an OPSEC Plan detailing how

Sensitive but Unclassified/For Official Use Only material will be handled, discussed, disseminated and protected by their employee within 45 days after contract award.

1.4.3 Requirements for Safeguarding Sensitive Information (HSAR 15-01)

The contractor personnel shall safeguard and handle all sensitive information in accordance with the Department of

Homeland Security (DHS) policies in accordance with HSAR Class deviation 15-01, Safeguarding of Sensitive

Information (MAR 2015).

1.5 Period of Performance

The period of performance for this project is for one (1) year from the date of award with two (3) one-year options.

1.6 Place of Performance

The primary place of performance will be at the Douglas Monroe Building (building 50) located on the Department of

Homeland Security Saint Elizabeth Campus at 2703 Martin Luther King Avenue SE. Washington D.C.

1.7 Hours of Operation

All worked will be performed every Wednesday between the hours of 0730 and 1530. Contractor will be available for emergency calls outside of normal business hours not to exceed four calls per base and option year.

1.8 KICK-OFF MEETING. The Contractor shall attend a Kick-Off Meeting with the COR not later than 5 business days after the date of award. The purpose of the Kick-Off Meeting, which will be chaired by the COR, is to discuss technical and contracting objectives of the statement of work and review the Contractor's project plan. The Kick-Off

Meeting will be held at the Government’s facility.

1.9 PROTECTION OF INFORMATION.

1.9.1 PRIVACY ACT INFORMATION. Contractor access to information protected under the Privacy Act may be required for any awarded contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

2.0 GOVERNMENT TERMS & DEFINITIONS.

2.1 DHS Department of Homeland Security

2.2 USCGHQ U. S. Coast Guard Headquarters

2.3 NCR National Capital Region

3.0 GOVERNMENT-FURNISHED PROPERTY, MATERIAL, EQUIPMENT, or INFORMATION (GFP, GFM, GFE, or GFI).

3.1 The Government will furnish the Contractor with a lighted, heated space for the BASE Lock Shop. The space location may change at the discretion and needs of the Government.

3.2 The Government will provide all parts and material, the Contractor is responsible for inventory record keeping and control. The Contractor shall monitor the Government’s inventory and is responsible for maintaining the inventory at operational levels by notifying the COR in writing when the material levels reach a predetermined action level.

4.0 CONTRACTOR FURNISHED PROPERTY.

The Contractor shall furnish all services necessary to fulfill the requirements awarded under this Contract, except for the Government Furnished Property specified in this work statement.

5.0 REQUIREMENTS.

5.1 LOCKSMITH

Unless otherwise noted, the Contractor shall provide all necessary labor, personal tools and equipment to perform the following locksmith duties; Key and Key Core Combination Records maintenance, Maintenance and Repair of GFE

(Government Furnished Equipment), Initiate Ordering of Parts and Material, Maintain Assigned Inventory, Calculating

Pinning and Key Code Management, Pinning Cores, Cutting and Machining Keys, Performing Lock Maintenance, Installing (Lock cores, Locksets, Padlocks, Security Hardware and Security Devices), Lock Picking, Surreptitious Lock

Entry, Keyed Lock Out Response, Safe Lock Preventative Maintenance, Setting Safe Lock Combinations, Surreptitious

Safe Entry, Safe Lock Manipulation, Safe Lock Servicing, GSA (Red and Black Label) Container Entry, Combination

Setting Training, GSA Container Repairs and Maintenance.

5.2 WORK RESTRICTIONS

All travel aboard USCG Headquarters shall be exclusively to conduct locksmith duties and shall be in the most direct route.

5.3 SPECIAL REQUIREMENTS

1. The Contractor shall be licensed or registered as a locksmith by a nationally recognized professional locksmith association or organization. Personnel to work onsite will provide:

a. GSA Certified Safe and Vault Technician Identification card or certificate.

b. GSA Approved Container Inspector Identification card or certificate.

2. Government owned parts; tools, equipment and facilities shall not be used for work on other than official

Government locksmith work.

5.4 PERMITS/NOTIFICATIONS

The Contractor shall schedule all work and entry with occupants prior to entering any facility unless directed to do so by the Contracting Officer or his/her representative.

5.5 APPLICABLE CODES AND REGULATIONS

The Contractor shall conduct themselves and their locksmith duties in accordance with the Commandant Instruction:

COMDTINST M5530.1C (Physical Security Program) and all other laws and regulations in effect at BASE National

Capital Region.

1. The Contractor shall possess a current Secret Security Clearance prior to award of contract. Failure to obtain a

Secret Security Clearance may be grounds for termination of this contract at any time.

2. The Contractor shall have available and produce a document showing the Secret Security Clearance to any customer of a security sensitive area, the document shall show the dates of issue and expiration.

3. The Contractor shall identify their vehicle with their company name and the designation “LOCKSMITH” by the company name.

4. Keys lost by the Contractor shall be reported to the Contracting Officer or his/her representative immediately.

The Contractor shall be responsible for the cost of all labor and / or materials involved in establishing and installing any new key system for all facilities affected by the lost keys.

5. All cut keys shall be kept in the designated lock shop space and inside a locked safe. All cut keys and key blanks must be accounted for with signed key issue forms.

6. All keys designated as “Master Keys” shall be kept in a locked GSA container when not in use, and shall not leave Coast Guard property.

5.7 LOCKSMITH CONTRACT WORK REQUIREMENTS

5.7.1 CUSTOMER SERVICE:

The Contractor shall conduct business with Government personnel, employees and customers in a courteous, positive and helpful manner at all times. The Contractor is expected to handle the day-to-day customer issues, responding to their needs and explaining policy were it might be different from what the customer desires. Forward all customer issues that are not resolved at the locksmith level to the COTR in a timely manner, providing details of all issues.

5.7.2 LOCKSETS & HARDWARE

The Contractor shall perform repair, installation and service work on various types and manufacture of locksets and hardware, this will include but not limited to:

Mortise, cylindrical, pushbutton, electric, tubular, cabinet, padlocks, keyed electric switches, mailboxes, electric, display and magnetic card swipe electronic locks and locksets.

Hardware such as; door closers, push bars, panic hardware, fire door closers, fusible link door closers, slide bolts, Electro-magnetic strikes, locks and bolts, ADA controlled hardware, localized intrusion alarms and vertical rod exit devices.

Key machine duplicating, key grinding, computer code data retrieval, and key blank impressions and filing, code cutting and manual grinding.

Lock Picking of various styles of cabinet and padlocks.

Pinning of MEDECO high security cores and cutting MEDECO keys.

5.7.3 SAFES & CONTAINERS:

The Contractor shall perform work on various safes and GSA containers, this work will include but not limited to the following:

Installation, repairs, servicing, rebuilding, combination changing of various manufacturers of Group-1, Group-

1R and Group-2 safe locks.

Certified installation and repair of the X-09 and X-10 safe locks.

Surreptitious, selective and forced entry of various types of safes and GSA containers.

Installation and repair of refractory fire proofing material in safes and GSA containers.

Repairing safes and GSA containers while maintaining the classification integrity of the safe or GSA container.

Performing repairs on various safe types, manufactures and models by cannibalizing parts between safes, modifying and replacing locks. Use knowledge of safe types, models and the interchangeability of parts for repairs of safes and GSA containers.

5.7.4 KEY CONTROL SYSTEMS:

The Contractor shall perform work on the BASE National Capital Region key control system; this work will include but not limited to:

Maintain the physical security of key control files and key schemes.

Calculate new key codes using numerical formulas, cross-referencing other key codes files, establishing new key scheme and documentation of key control codes and files.

Work with customers in developing complex supervisor and subordinate key control schemes to meet their needs while maintaining the integrity of the key control system.

6.0 REFERENCES. (https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant-for-C4IT-CG-

6/The-Office-of-Information-Management-CG-61/About-CG-Directives-System/Commandant-Instruction-

Manuals/smdpage2823/6/smdsort2823/description/

6.1 COMDTINST 5375.1B, Limited Personal Use of Government Office Equipment

6.2 Annual Coast Guard Information Technology Contractor User Security Agreement

6.3 Coast Guard Physical Security Program (COMDT1NST 5530.1 series)

6.4 COMDTINST 5230.56 – Policy on Coast Guard Use of Internet/Worldwide Web

6.5 COMDTINST 5230.40 — Coast Guard Standard Workstation System Management and Support

6.6 COMDTINST M5260.3 — Freedom of Information and Privacy Act Manual

6.7 COMDTINST M5330.1C – Physical Security Force Protection Program

6.8 COMDTINST M5500.13—-Automated Information Systems (AIS) Security Manual

6.9 COMDTINST M5500.17 – Standard Workstation Security Manual

6.10 COMDTNOTE 5230/ALCOAST 195/02 – Internet web Content Review

6.11 Coast Guard Personnel Security Program, COMDTINST M5520.12

6.12 Federal Acquisition Regulations (FAR)

6.13 Homeland Security Acquisition Regulations

6.14 Homeland Security Acquisition Manual

7.0 Deliverables

The contractor will ensure all work is completed in a manner approved by the USCG HQ Physical Security Officer.

ITEM PWS DELIVERABLE/EVENT DUE B Y

1 1.8 Kick-Off Meeting NLT Five (5) business days after the date of award

2 1.4.2(1) Security Training Plan 45 days after date of award

3 1.4.2(2) Operations Security (OPSEC) Plan 45 days after date of award

8.0 Performance Requirements Summary (PRS). The PRS establishes key elements of Contractor performance that represent “mission essential” service requirements, which are identified in the table below in the “Service Output” column. The “Performance Objective” column represents the standard against which Contractor performance will be measured in relation to accomplishment of the corresponding service output. The performance objective or “standard” describes the minimum acceptable level of service by the

Contractor for satisfactory performance. The “Acceptable Quality Level (AQL)” column displays the maximum allowable deviation from the performance objective, which, if exceeded, evokes the negative incentive specified in the table below. Failure to provide acceptable deliverables will result in corrective action as determined appropriate by the contracting officer in consultation with the COR. The range of possible actions includes re-performance of work, payment, renegotiating the schedule in conjunction with appropriate consideration, and partial or total termination for convenience/default.

https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant-for-C4IT-CG-6/The-Office-of-Information-Management-CG-61/About-CG-Directives-System/Commandant-Instruction-Manuals/smdpage2823/6/smdsort2823/description/ https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant-for-C4IT-CG-6/The-Office-of-Information-Management-CG-61/About-CG-Directives-System/Commandant-Instruction-Manuals/smdpage2823/6/smdsort2823/description/ https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant-for-C4IT-CG-6/The-Office-of-Information-Management-CG-61/About-CG-Directives-System/Commandant-Instruction-Manuals/smdpage2823/6/smdsort2823/description/

P R S T a b l e

Objectives Required

Service Performance Standard -

Acceptable Quality Level

(AQL)

Surveillance Methods

1 . Quality Service on

Locksets and Hardware

Installation and service on various types of locksets and hardware

95% service quality

(unless Government causes error)

Periodic Inspections by Contracting

Personnel

2 . Quality

Service on Safes and

Containers

Quality service on safes and containers

95% service quality

(unless Government causes error)

Periodic Inspections by Contracting

Personnel

3 . Quality

Service on Key

Control Systems

Quality service on various types of locksets and hardware

95% service quality

(unless Government causes error)

Periodic Inspections by Contracting

Personnel

9.0 Quality Assurance Surveillance Plan

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated task order. This QASP explains the following:

What will be monitored.

How monitoring will take place.

Who will conduct the monitoring.

How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis.

However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the COR shall always contact the contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR, with assistance from the KO, if needed, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL. The Government surveillance may include, but is not limited to, the following methods:

Periodic Inspections.

Customer complaints verified by COR.

Monthly checks