693KA8-19-R-00006 - Section C.pdf

Controller Training Solutions (CTS)

Section C

Statement of Work

693KA8-19-R-00006

PART I – THE SCHEDULE

SECTION C – DESCRIPTION/SPECIFICATIONS/ WORK

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Table of Contents

C.1 Introduction C.1.1 Background

C.1.2 Scope of Services

C.1.3 Location of Service Delivery

C.2 Applicable Documents C.2.1 FAA Orders, Directives and Policies

C.2.2 Applicable Documents Conflict Mitigation

C.3 Government-Furnished Items C.3.1 Government-Furnished Training

C.3.2 Facility Access

C.3.3 Presentation Equipment

C.3.4 Supplies

C.3.5 Computer Hardware and Software

C.3.6 Computers and Computer Networks

C.3.7 Simulation Equipment

C.4 Requirements C.4.1 Transition

C.4.1.1 Transition-In- Activities

C.4.1.2 Transition-Out Activities / End of Contract Activity

C.4.2 Program Management

C.4.2.1 Academy-based Program Management

C.4.2.2 Field Program Management

C.4.2.3 Staffing and Recruitment

C.4.2.4 Training Schedule Coordination, Delivery and Resource Management

C.4.2.5 Meeting Attendance

C.4.2.6 Quality Control / Quality Assurance

C.4.2.7 Status Reporting

C.4.2.8 Program Management Reviews

C.4.3 Management, Supervision and Training Materials Administration

C.4.3.1 Management and Supervision at the FAA Academy

C.4.3.2 Management and Supervision at the FAA Field Facilities

C.4.3.3 On-Site Training Materials Administration

C.4.3.3.1 Training Materials Administration at the FAA Academy

C.4.4 Training Support Services

C.4.4.1 FAA Academy Training Support Services

C.4.4.1.1 FAA Academy Classroom Training

C.4.4.1.2 FAA Academy Simulation / Laboratory Training

C.4.4.2 ATC Facility Training Support Services

C.4.4.2.1 ATC Facility Classroom Training

C.4.4.2.2 ATC Facility Simulation Training Support

C.4.4.3 Human Performance and Learning Training

C.4.4.4 Monitoring Student Progress and Performance

C.4.4.5 Contractor Certifications

C.4.4.5.1 Obtaining Certifications

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C.4.4.5.2 Contractor Decertification

C.4.4.5.3 Contractor Recertifcations

C.4.5 Training Development, Maintenance, and Revision

C.4.5.1 Academy resident courses Major Development, Major Maintenance, and Major

Revision 21

C.4.5.2 Academy Resident Courses Recurring Maintenance and Revision

C.4.5.3 National Curriculum Major Development, Major Maintenance, and Major

Revision 23

C.4.5.4 National Curriculum Recurring Maintenance and Revision

C.4.5.5 Local and Regional Curriculum Major Development, Major Maintenance, and

Major Revision

C.4.5.6 Local and Regional Curriculum Recurring Maintenance and Revision

C.4.6 Innovation Support

C-1

C.1. Introduction

C.1.1. Background

The Federal Aviation Administration (FAA) is responsible for ensuring that Air Traffic Control

(ATC) specialists provide the flying public with a high level of safety and professionalism. A well-trained ATC workforce plays an essential role in fulfilling this responsibility.

The FAA employs more than 14,000 air traffic controllers. They work in air traffic facilities of varying sizes, safely separating more than 50,000 aircraft in the National Airspace System

(NAS) each day. To provide such air traffic services, the FAA trains new air traffic control specialists and provides recurrent training to current air traffic control specialists. The FAA utilizes Contractor-provided instructional services nationwide as support to ensure these training needs are met. Contractor-provided instructional services are used at the FAA Academy in

Oklahoma City and at FAA ATC facilities around the country. The FAA uses the Contractor’s personnel as support and reserves the right to conduct training using its own resources and personnel.

C.1.2. Scope of Services

The scope of the Controller Training Solutions (CTS) contract includes all training and training program support services for the FAA’s controller training requirements. The Contractor must provide training and training related support services as required at all types and levels of ATC facilities. The Government retains responsibility for the overall management and conduct of the training program including, but not limited to, recruiting and hiring candidates, credentialing, and on-the-job training.

This Statement of Work (SOW) describes the tasks that must be completed by the Contractor.

These services include the following:

1. Program Management

2. Training Support at the FAA Academy and ATC Facilities including:

o Classroom Training o Simulation/Laboratory Training o Monitoring of Student Progress

3. Training Development, Maintenance, and Revision

4. Air Traffic Training Program Support

5. Administrative Support

6. Innovation Support

C.1.3. Location of Service Delivery

The sites to be supported by the Contractor include the FAA Academy in Oklahoma City, ATC facilities, and FAA Headquarters in Washington, DC.

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C.2. Applicable Documents

In providing the CTS services required under this contract, the Contractor must comply with the applicable FAA orders, directives, and policies listed in SOW paragraph C.2.1. The Contractor’s management personnel and training staff are responsible for reviewing all applicable documents and understanding their impact on the delivery of the required services. Applicable documents are subject to revision and it is the Contractor’s responsibility to ensure that the most current version of each document is used and that new applicable documents are adopted.

C.2.1. FAA Orders, Directives and Policies

Document

Type No. Title Location

FAA Order 1600.25E

Federal

Aviation

Administration

(FAA) Official

Credentials

Available on FAA Network only with restricted access

FAA Multiple

Local Facility

Training

Orders

At local facilities

FAA N/A

Federal

Aviation

Administration

Travel Policy

Available on FAA Network only with restricted access

FAA Order 1030.3B Initial Event

Response

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 1110.125B Accountability

Board

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 1370.121

Protecting

Personally

Identifiable

Information

(PII)

Available on FAA Network only with restricted access

FAA Order 1370.121 Internet Use

Policy

Available on FAA Network only with restricted access

FAA Order 1370.121 Internet

Access Points

Available on FAA Network only with restricted access

FAA Order 1370.121 Internet

Services

Available on FAA Network only with restricted access

FAA Order 1370.97

ATO Use of

Non-Federal

Workstations

Available on FAA Network only with restricted access http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/

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Type No. Title Location

FAA Order 1370.98 Non-FAA

Connectivity

Available on FAA Network only with restricted access

FAA Order 1600.1E

Personnel

Security

Program

Available on FAA Network only with restricted access

FAA Order 1900.47E

Air Traffic

Organization

Operational

Contingency

Plan

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 3000.22A

Air Traffic

Organization

Outcomes-

Based

Technical

Training

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 3000.57

Air Traffic

Organizational

Technical

Operations

Training and

Personnel

Certification

Programs

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 3120.4P

Air Traffic

Technical

Training

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 3120.29C

Flight Deck

Training

Program

(FDT)

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order

FAA-STD-

028C

Contract

Training

Program

Available, and can provide at CO discretion.

FAA Order 7050.1B

Runway

Safety

Program

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7110.65X Air Traffic

Control

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7110.10Z Flight Services Public Access:

www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/

C-4

Type No. Title Location

FAA Order 7200.20A

Voluntary

Safety

Reporting

Programs

(VSRP)

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7210.3AA

Facility

Operation and

Administration

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7210.37H

En Route

Minimum

Instrument

Flight Rules

(IFR) Altitude

(MIA) Sector

Charts

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7210.55G

Operational

Data

Reporting

Requirements

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7210.632

Air Traffic

Organization

Occurrence

Reporting

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7210.633

Air Traffic

Organization

Quality

Assurance

Program

(QAP)

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7210.634

Air Traffic

Organization

(ATO) Quality

Control

Public Access:

www.faa.gov/regulations_policies/orders_notices/

International

Organization for

Standardization

(ISO)

ISO 9001:2015 Quality

Management

System -

Requirements

Public Access: https://www.iso.org

FAA Order JO 7340.2H Contractions Public Access: www.faa.gov/air_traffic/publications

FAA Order 7350.9P Location

Identifiers

Public Access:

www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ https://www.iso.org/ http://www.faa.gov/air_traffic/publications

C-5

Type No. Title Location

FAA Order 7400.10A Special Use

Airspace

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7400.11C

Airspace

Designations and Reporting

Points

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7610.4U Special

Operations

Available on FAA Network only with restricted access

FAA Order 7930.2S

Notices to

Airmen

(NOTAM)

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 8020.16C

Air Traffic

Organization

Aircraft

Accident and

Incident

Notification, Investigation, and Reporting

Public Access:

www.faa.gov/regulations_policies/orders_notices/

AC Order 1370.7

Use and

Dissemination of Broadcast

Messages at the MMAC

Public Access:

www.faa.gov/regulations_policies/orders_notices/

AC Order 1370.9

MMAC

Analog Line

Policy

Public Access:

www.faa.gov/regulations_policies/orders_notices/

AC Order 1900.12C

MMAC

Emergency

Operations

Plan

Public Access:

www.faa.gov/regulations_policies/orders_notices/

AC Order 1600.27D

Procedures for

Handling

Violence at the

MMAC

Public Access:

www.faa.gov/regulations_policies/orders_notices/

AC Order 1730.4G Bulletin

Boards

Public Access:

www.faa.gov/regulations_policies/orders_notices/

AC Order 3370.6A

Contract

Employee

Clearing

Procedures

Public Access:

www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/

C-6

Type No. Title Location

AC Order 3900.21G

MMAC

Occupational

Safety and

Health

Program

Available on FAA Network only with restricted access

AMA WI 50001

Air Traffic

Technical

Training

Available, and can provide at CO discretion

AMA WI 50031

Technical

Review for

Course

50148001

Available, and can provide at CO discretion

AMA WI 2

FAA

Academy

Training

Development and Revision

Available, and can provide at CO discretion

AMA WI 7

Training

Administration and Delivery

Available, and can provide at CO discretion

AMA WI 50033

En Route

Contractor

Certification

Process

Available, and can provide at CO discretion

AMA WI 50034

Contractor

Certification

Processes for

Terminal

Radar, Tower and

Specialized

Training

Available, and can provide at CO discretion

FAA Order 1370.121

Information

Systems

Security

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 1370.121

FAA

Information

Security and

Privacy

Program and

Policy

Public Access:

www.faa.gov/regulations_policies/orders_notices/

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Type No. Title Location

FAA Order 1600.72A

Industrial

Security

Program

Public Access:

www.faa.gov/regulations_policies/orders_notices/

E-Learning

Guide N/A

FAA eLMS

Content

Integration

Guide

Available, and can provide at CO discretion

FAA Order 1370.120

ADA Section

Requirements

Public Access:

www.faa.gov/regulations_policies/orders_notices/

E-Leaning

Guide

SCORM 1.2(or latest)

E-Leaning

Style and

Design Guide

Available, and can provide at CO discretion

C.2.2. Applicable Documents Conflict Mitigation

(a) If the requirements of this SOW and the referenced applicable documents are in conflict, this

SOW has precedence over all documents referenced herein.

(b) If the Contractor identifies a potential conflict between any referenced applicable documents or sections of this SOW, the Contractor must advise the FAA Contracting Officer (CO) for resolution.

(c) If the Contractor believes that any revision to an applicable document is cause for an adjustment to the contract, the Contractor must immediately notify the CO.

C.3. Government-Furnished Items

The Government will furnish the facilities, course materials, and supplies (e.g., paper, pencils, pens, marking pens, binders, audio-visual materials, and other items considered as reasonably necessary) for the conduct of the CTS services identified within this SOW. Government and

Contractor personnel will jointly use facilities including classrooms and simulators. The

Government will be responsible for scheduling the use of these facilities. The FAA designee at each facility will determine the necessity of Government-furnished items and will supply the necessary items as available.

The FAA designee at each facility will provide space, furnishings, and telephone service for the

Contractor's on-site project management function and individual members of the Contractor's workforce for the performance of the efforts required under SOW Section C.4.3 (Management, Supervision and Training Materials Administration) and C.4.4 (Training Support Services).

The Contractor must use Government-furnished items solely for purposes related to the execution of work required within the scope of the CTS contract. The Contractor must establish and enforce procedures that: (1) safeguard, maintain oversight and control; and (2) prevent unofficial or unauthorized use of all Government-furnished items within its control.

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If the Contractor requires Government-furnished items beyond those that can reasonably be furnished by the facilities as described above, the Contractor must submit a GFI request to the

Contracting Officer’s Representative (COR) for approval.

C.3.1 Government-Furnished Training

As needed, the Government will provide training/familiarization on new systems and updated systems unique to the FAA operating environment to contract personnel when training/familiarization is being conducted for Government personnel. Additionally, the FAA will provide technical training if a contract position requires technical training that is only offered by the FAA. All training will be provided in accordance with Section H.9, Government-

Provided Training for Contractor Personnel.

The Government is responsible for providing and delivering Instructor qualification training, Facility Instructor Training (FIT) and Basic Instructor Training (BIT) courses.

C.3.2 Facility Access

The Government will provide the Contractor with access to FAA facilities where services required under this contract must be performed.

C.3.3. Presentation Equipment

Subject to availability, the Government will furnish projectors and audiovisual/presentation equipment for training purposes at Government facilities.

C.3.4. Supplies

Subject to availability, the Government will maintain and distribute all supplies and material required for normal performance of work efforts at Government facilities.

C.3.5. Computer Hardware and Software

The Government will provide and maintain all computer equipment and software required to conduct the required training courses, provide controller training support, and perform other work efforts on-site at FAA facilities. The distribution of computer equipment and software to

Contractor personnel will be determined by the Government, subject to availability and based on workload priorities as determined by the Government.

C.3.6. Computers and Computer Networks

The Government maintains networks connecting computers throughout its facilities. The

Government will furnish access to these computers and computer networks to on-site Contractor personnel as needed. Contractor personnel must adhere to FAA policies for use of Government computers and computer networks.

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C.3.7. Simulation Equipment

The Government will provide the Contractor with access to simulation equipment required in the delivery of training. Simulation equipment includes both high-technology and basic ATC equipment simulators, ranging from sophisticated visual tower simulators to standard flight strip printers

Simulation training at the FAA Academy is conducted in low, medium and high-fidelity labs.

An example of low-fidelity is the use of a digital clock to run non-radar problems; medium-fidelity would be the use of part-task exercises in the classroom for all options; and high-fidelity is full-scale simulation utilizing actual field systems such as En Route Automation

Modernization (ERAM) for En Route, Tower Simulation Systems (TSS) for air traffic control towers, and Standard Terminal Automation Replacement System (STARS) or Automated Radar

Terminal System Color Display (ACD) for Terminal Radar Approach Control (TRACON) facilities. This training is administered in an instructor-led simulation environment utilizing FAA

Academy-prepared instructional materials. This training is focused on the correct application of

ATC procedures and their application/demonstration during controlled scenarios.

The Contractor is responsible for remaining up to date on current FAA simulation equipment used at the facility where they are delivering simulation training.

C.4. Requirements

The Contractor must perform the efforts described in this SOW and within the timeframes specified in Section F of this contract. The Contractor is responsible for furnishing all items necessary to fulfill the requirements of this contract, except for those items specifically called out as Government-furnished.

C.4.1. Transition

The Contractor is responsible for ensuring a smooth transition-in from the incumbent contract

(Controller Training Contract (CTC)) to the CTS contract and transition-out from CTS.

Throughout the phase-in/phase-out periods, the Contractor must minimize interruptions or delays to work in progress that would impact the FAA’s mission. The Contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the transition-in/out periods.

C.4.1.1 Transition-In Activities

The Contractor must submit a proposed transition strategy as part of their proposal. A final

Transition Plan (CDRL 005) must be submitted within fifteen (15) days after contract award that describes the Contractor’s plan to stand-up the services to be provided under the CTS Contract.

The Transition Plan must include a comprehensive description of how the Contractor will transfer services from the concluding (incumbent) contract to full performance under CTS, and a transition schedule that includes a description of the sequence of activities from contract award through the full implementation of the contract services. The Contractor must identify associated

C-10 risks, issues, and risk mitigation strategies. Contract transition will take place over three (3) months, culminating in a one-day full contract change over from the incumbent contract CTC to

CTS, in order to maintain continuity of services. The Government reserves the right to shorten this transition period.

C.4.1.2 Transition-Out Activities / End of Contract Activity

The Contractor must recognize that the services under this contract are vital to the Government and must be continued without interruption and that, upon contract expiration, a successor, either the Government or another Contractor, may continue them. The Contractor must provide a

Transition-Out Plan (CDRL 006) no later than 120 days prior to contract expiration.

The Contractor must furnish transition-out services ninety (90) days prior to contract expiration while continuing to fully provide the services required under the CTS Contract. Transition out services may include, but are not limited to:

Knowledge transfer to the incoming service provider

Providing necessary personnel records, and all Contractor-maintained, Government-owned, documentation, developed or maintained under CTS to the

FAA, as requested by the CO

C.4.2. Program Management

The Contractor must provide and manage all personnel and resources necessary to perform the required controller training services. As ordered by CLIN x0A the Contractor must establish and maintain a Program Management Organization (PMO) located at the Contractor’s facility to manage all Contractor resources, personnel, subcontractors, and activities involved in the delivery of required support as defined in this SOW. The Contractor must designate a Program

Manager (PM), who must be located in the Washington, DC metropolitan area, to be responsible for the overall performance of the contract. In the event that the PM is not available, the

Contractor must designate one of their two Deputy Program Managers (Field or Academy) to perform his/her duties during the absence. The Contractor’s PM and Deputy PMs are considered to be Key Personnel as described in Section H.5 and must possess the skills to meet the requirements listed for Key Personnel in Attachment J-2, Minimum Personnel Qualifications.

The Deputy Field PM must be located in the Washington, D.C. metropolitan area, and the

Deputy Academy PM must be located in Oklahoma City, OK.

The Contractor’s PMO is responsible for performing all start-up activities required to support the

Government’s transition from CTC including but not limited to: (i) staffing actions and personnel certifications required to perform work efforts as ordered; (ii) migration to CTS-specific business processes for ordering and invoicing, and (iii) implementation of Government-provided tools and processes to support the scheduling of training delivery, contract administration, and other functions as applicable.

The PM must be the Contractor’s official representative for the technical and administrative performance of all services required under this contract and serve as the Contractor’s focal point

C-11 for interactions with the Government’s Program Office for CTS. The PM must keep FAA counterparts informed of any issues that could adversely affect performance of the required work efforts and make recommendations for resolution. The PM must ensure that all required

Contractor resources are available and sufficient, both in terms of the quantity of resources and their qualifications, to successfully perform all the tasks required in the SOW. The PM must establish and maintain clear and effective lines of authority, coordination, communication, and accountability for contract-wide work efforts. Day-to-day management and oversight at the FAA

Academy will be provided by the Deputy Academy PM as described in C.4.2.1. and day-to-day management oversite of the FAA Field Facilities will be provided by the Deputy Field PM as described in C.4.2.2.

The Contractor must prepare and submit a comprehensive Program Management Plan (PMP)

(CDRL 002) describing their approach to managing controller training support in accordance with the contract.

The Contractor’s PMO must support the work efforts defined in the subparagraphs below.

C.4.2.1 Academy-based Program Management

The Contractor must maintain program management staff at the FAA Academy in Oklahoma

City, OK to manage all Contractor resources, personnel, subcontractors, and activities involved in the delivery of controller training services and other required support at the FAA Academy.

The Contractor must furnish a Deputy Academy PM who is located at the FAA Academy and is responsible for providing oversight and management of all contract personnel employed in direct support of this contract at the FAA Academy. The Deputy Academy PM must be the

Contractor’s official representative for the technical and administrative performance of all services performed at the FAA Academy. The Contractor’s Deputy Academy PM must possess the skills to meet the requirements listed for key personnel in Attachment J-2. The Deputy

Academy PM must be the focal point for all administrative questions and issues that arise related to support to the Academy and must serve as the primary contact through which communications, work assignments, and technical directions flow between FAA Academy staff and the Contractor.

The Contractor’s Academy-based Program Management staff are responsible for coordinating all start-up activities required at the FAA Academy to support the Government’s transition from the legacy CTC contract including but not limited to (i) staffing actions and personnel certifications required to perform Academy-based work efforts as ordered; (ii) migration to CTS-specific business processes for ordering and invoicing, and (iii) implementation of Government-provided tools and processes to support contract administration and other functions as applicable.

The Contractor’s Academy-based Program Management function is responsible for the implementation and execution of QC/QA systems and processes at the FAA Academy in accordance with the Government-approved QMP (CDRL 003). The Contractor’s Academy-

C-12 based Program Management function also must support all work efforts defined in C.4.2 as they apply to Academy-based activities.

The Contractor’s Academy-based Program Management function is responsible for providing a weekly Academy Requirements and Staffing Report in accordance with the Government provided template (CDRL 007). The Academy Requirements and Staffing Report must be uploaded weekly into the CTS Management Database (CDRL 011).

C.4.2.2 Field Program Management

The Contractor must furnish a Deputy Field PM who is responsible for providing oversight and management of all contract personnel employed in direct support of this contract at the FAA

Field Facilities. The Deputy Field PM must be located in the Washington, DC metropolitan area and must be the Contractor’s official representative for the technical and administrative performance of all services performed at the FAA Field Facilities. The Contractor’s Deputy

Field PM must possess the skills to meet the requirements listed for key personnel in Attachment

J-2.

The Contractor’s Field Program Management staff are responsible for coordinating all start-up activities required at the FAA Field Facilities to support the Government’s transition from the legacy CTC contract including but not limited to (i) staffing actions and personnel certifications required to perform Facility-based work efforts as ordered and (ii) implementation of

Government-provided tools and processes to support contract administration and other functions as applicable. The Contractor’s Field Program Management function also must support all work efforts defined in C.4.2 as they apply to FAA Field Facilities.

C.4.2.3 Staffing and Recruitment

The Contractor must recruit and staff qualified personnel to perform the efforts required under this contract in accordance with the Government-approved PMP (CDRL 002). Qualified personnel must be submitted using the Personnel Resume Submission template (CDRL 010) and uploaded into the CTS Management Database (CDRL 011).

C.4.2.4 Training Schedule Coordination, Delivery and Resource Management

The Government will provide a monthly schedule to the Contractor for delivery of training and other on-site support services the following month. The Contractor must support the development of training schedules by coordinating with the FAA designee for specific locations, as requested by the FAA . The Contractor must deliver training and on-site support services as outlined in the monthly schedule in accordance with Section F.8, Schedule/Delivery of Training and Other On-Site Support Services. The Contractor must assign and provide the required resources to ensure on-time start and completion of training in accordance with the schedule.

One-month schedules will be provided at least three (3) business days prior to the start of the following calendar month. The schedules will be issued as monthly task orders submitted to the

Contractor as an output from a Government-owned contract management system. The task orders will provide detailed requirements for Contractor performance and will identify the

C-13 various type of training to be delivered under each task order, including but not limited to the following information:

Service Area

District

Facility

Activity Category

Course

Training Type

Stage

Start Date

End Date

CLIN

Labor Category

Labor Hours

The Contractor must coordinate any Contractor-initiated changes to the baseline schedule with the Government FAA designee for the affected locations. The Contractor must accommodate

Government-initiated changes to the baseline schedule in accordance with Section F.8.

The Contractor must identify risks to the successful completion of scheduled training events and implement mitigation strategies to ensure that training objectives are met. All risks and mitigation strategies must be detailed in the Monthly Status Report (CDRL 004). The Monthly

Status Report must be uploaded into the CTS Management Database (CDRL 011).

C.4.2.5 Meeting Attendance

As requested by the CO or COR, the Contractor must participate in technical or programmatic meetings at Government-designated facilities and/or the Contractor’s facilities. The Government will indicate whether participation must be in-person or whether it may be via teleconference depending on the nature of the meeting. The personnel representing the Contractor must have the requisite knowledge and skills to discuss the topics identified on the meeting agenda. As requested by the Government, the Contractor must prepare and submit agendas, minutes (CDRL

001), and presentation materials for meetings and reviews. Support of meetings includes the

Contractor’s conduct of the Post Award Conference per Section F.5.

C.4.2.6 Quality Control / Quality Assurance

The Contractor’s PMO must include a Quality Control / Quality Assurance (QC/QA) function that is responsible for assessing and maintaining the quality of services and products provided under this contract. The Contractor must prepare and submit a Quality Management Plan (QMP)

(CDRL 003) that describes the QC/QA systems and processes that will be used to measure and ensure the quality of CTS services and products.

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QC/QA must be completed in accordance with applicable FAA orders and policies referenced in section C.2.1. The Contractor must implement and maintain QC/QA systems and processes that comply with the Government-approved QMP.

The Contractor’s quality measurements must include, but are not necessarily limited to:

• Timeliness of recruitment of personnel and staffing of open positions

• Accuracy and completeness of Contractor-entered records in the FAA’s national training database

• Timeliness of certification of newly hired instructors and RPOs

• Performance of instructors and RPOs in classroom and simulation lab environments

• Completeness of feedback on student performance and quality of student evaluations

• Quality of course materials developed, maintained, and/or revised by the Contractor

The Contractor must analyze the quality measurements, advise the Government when deficiencies and negative trends are identified, and provide the Government with a plan to improve quality in those areas in the Monthly Status Report (CDRL 004) The Contractor must take corrective action to improve quality based on the plans provided in (CDRL 003).

C.4.2.7 Status Reporting

The Contractor’s PMO must respond to informal requests from Government points-of-contact via electronic mail (e-mail) or verbally, as applicable, regarding the status of Contractor-provided services and any issues affecting the delivery of services ordered under this contract.

The Contractor must provide Monthly Status Reports (CDRL 004) that: (1) summarize the services delivered the previous reporting period, including the current status of major events and milestones, (2) identify cumulative totals for the Government fiscal year to date,(3) document the metrics collected per the Quality Management Plan (CDRL 003), and (4) provide any risks being tracked from previous months or identified within this month and mitigation approaches, the

Contractor’s analysis of those metrics, and any associated conclusions or recommendations.

The Contractor must develop and maintain an online CTS Management Database that provides government access to all documents, deliveries and information used to manage the CTS contract

(CDRL 011). The online database must have the ability to export reports upon government request. The FAA reserves the right to request additional documents or deliverables to be maintained within the CTS Management Database as they are identified over the period of performance of CTS.

C.4.2.8 Program Management Reviews

The Contractor must conduct quarterly Contract-wide Program Management Reviews (PMRs) at a location specified in paragraph F.7, Place of Performance, which summarizes the following on a contract-wide basis:

the Contractor’s accomplishments since the previous review the Contractor’s plans for the next 90 days quarterly and year-to-date metrics summarizing the support services provided

C-15 the financial status of the program any risks, issues, and concerns that should be brought to the Government’s attention recommended actions to mitigate any risks, issues and concerns that are identified

The Contractor must provide the Government with a final draft electronic copy of all presentation materials for the PMRs three (3) business days prior to the PMR.

C.4.3. Management, Supervision and Training Materials Administration

As ordered by task order, the Contractor must provide management and supervision of

Contractor personnel who are on-site at Government facilities performing the work efforts under the scope of SOW paragraph C.4.4, Training Support Services.

As ordered by task order, the Contractor must provide support to assist in developing and carrying out training strategy, processes, and studies in areas relating to or affecting Air Traffic training and overall program management of the FAA’s Air Traffic Training program.

C.4.3.1 Management and Supervision at the FAA Academy

For Contractor personnel assigned to the FAA Academy, where there is a continuous and significant Contractor presence, the Contractor managers/supervisors must be on-site with the

Contractor personnel providing the training support services and on-site administrative support.

The Government may order support through a T&M task order based on applicable hourly rates in table B.7.

C.4.3.2 Management and Supervision at the FAA Field Facilities

The Government may require on-site Contractor management/supervision at FAA facilities where there is a continuous and significant Contractor presence. At these facilities, the

Contractor managers/supervisors must be on-site with the Contractor personnel providing training support services and on-site administrative support. In this case, the Government may order support through a T&M task order based on the applicable hourly rates in table B.7. In the event a Contract Site Supervisor (CSS) manages multiple facilities that cross multiple rate groups, the CSS will only utilize the applicable hourly rate for their home facility.

For ATC facilities where Contractor personnel are only on-site on an as-scheduled basis or as otherwise determined by the Government, the Contractor’s managers/supervisors are not required to be co-located with the Contractor personnel providing the training support services and on-site administrative support. This off-site management/supervisory support may also be ordered through a T&M task order based on the applicable hourly rates in table B.7

C.4.3.3 On-Site Training Materials Administration

These requirements apply to work efforts at FAA Field locations and work efforts at the FAA

Academy. As ordered by task order and as requested by the COR or Training Administrator

(TA), Contractor personnel who are on-site providing the Training Support Services defined in

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SOW paragraph C.4.4, Training Support Services, must provide supplemental support to the administration of the FAA’s training program by performing activities that include but are not limited to:

Coordinate training activities

Obtain Government-required certifications

Prepare training-related correspondence

Prepare training-related briefing items and presentations (e.g., power points, interactive maps, videos, etc.) for internal (FAA) and external (non-FAA) groups

Provide facility tours and presentations to community organizations (e.g., aviation career days)

Register new students

Distribute training materials

Provide classroom and laboratory preparation and logistics

Document meeting attendance for the preparation of training sessions

Complete and process training and proficiency records and reports as defined by FAA

Order 3120.4

Assist in managing the paperwork associated with flight deck training as outlined in FAA

Order 3120.29

Monitor operational positions to maintain awareness

Assist in updating local training directives

Complete tasks related to report generation and data entry using electronic systems including, but not limited to: eLMS, TRAX, Comprehensive Electronic Data Analysis and Reporting (CEDAR), and National Training Database (NTD) at each facility

Review voice tapes to provide performance feedback related to training

C.4.3.3.1. Training Materials Administration at the FAA Academy

In addition to providing on-site Training Materials Administration Support as defined in section

C.4.3.3, the Contractor must provide Academy-specific Training Materials Administration

Support, to include but not limited to:

Support pre-attendance coordination with students

Prepare and distribute welcome packets

Register new students

Distribute training materials

Other student services

C.4.4. Training Support Services

All training and instructional support services must be performed in accordance with FAA Order

3120.4, Air Traffic Technical Training, and in accordance with other applicable FAA orders, directives, and standards referenced in section C.2.1. The Contractor must provide qualified instructors and training program support service staff to conduct and administer all tasks required under this contract. All instructors and training support services staff must meet the minimum personnel qualifications listed in Attachment J-2 for the applicable labor category and must

C-17 obtain the appropriate certifications in accordance with Attachment J-2 Appendix A, Contractor

Certification Requirements.

The FAA Academy and FAA ATC Facilities have different training needs based on the type of training performed at each location. The FAA Academy provides more generalized initial ATC training as a foundation to newly hired or newly placed developmentals to prepare them for field training. ATC Facilities require location-specific training to certify air traffic specialists at each individual site.

The Contractor must support all designated FAA training courses including specialized staff training courses as identified by the COR. The Contractor must transition to new training materials and delivery systems as they are implemented by the Government in accordance with

SOW paragraph C.3.1, Government Furnished Training.

The Contractor must administer training using Government-furnished items including but not limited to, lectures, presentation materials, part-task training, Computer-Based Instruction (CBI), Electronic Learning Management System (eLMS), Learning Content Management System

(LCMS), eLearning, Simulation equipment, etc. The Contractor must ensure that the most current versions of FAA training courses and lesson plans are used in the conduct of the training.

C.4.4.1 FAA Academy Training Support Services

The Contractor must provide training support services and related support to fulfill the FAA

Academy’s training requirements for the courses listed in Attachment J-3, Academy Course

Descriptions. These training support services will be performed on-site at the FAA Academy.

The Contractor must ensure that the minimum staffing levels required for the conduct of each course are met daily for each functional role identified in Attachment J-2. The Contractor must also ensure continuity of instructor personnel assigned to particular course offerings, i.e., once instructor personnel are assigned to a course offering, they must continue to support the course through its completion on the days their support is required per the course schedule.

The scope of training support services required at the FAA Academy is defined in the following subparagraphs. The Government may order this support through a T&M task order based on the applicable hourly labor rates in Table B.7.

C.4.4.1.1. FAA Academy Classroom Training

The Contractor must provide certified instructors, including Lead Instructors, to the FAA

Academy at the appropriate date(s), time(s) and location(s) as ordered by the Government per section C.4.2.4. A Lead Instructor teaches the classroom portion of a course and oversees the training that occurs in the lab (if applicable). The Contractor must provide training support including classroom preparation and instruction, laboratory preparation and instruction, classroom observation (includes observing student activity), and classroom administration. The

Contractor must follow instructional program guides, courseware and lesson plan materials, C-18 laboratory guidelines, branch directives, and other tools utilized by the FAA Academy to deliver training.

C.4.4.1.2. FAA Academy Simulation / Laboratory Training

The Contractor must provide certified instructors to conduct simulation/laboratory training at the

FAA Academy at the date(s), time(s) and location(s) as ordered by the Government per section

C.4.2.4.

The Contractor must provide Remote Pilot Operators (RPOs) to the FAA Academy at the date(s), time(s) and location(s) as ordered by the Government per section C.4.2.4. to support the conduct of simulation/laboratory training.

The Contractor must provide Lab Managers to facilitate simulation/laboratory training at the

FAA Academy at the date(s), time(s) and location(s) as ordered by the Government per section

C.4.2.4.

The Contractor’s instructors must conduct individual student debriefing sessions after each training session for the purpose of providing constructive feedback, which includes identifying areas needing improvement and suggested methods for improvement. The Contractor must provide the feedback and recommendations for improvement to the FAA designee.

In an event that a student is unable to participate in a simulation/laboratory training scenario and the FAA student’s absence affects the conduct of the scenario, the Contractor must provide qualified personnel certified to teach the laboratory training scenario to perform the role of the absent student. The Government will notify the Contractor when support is required.

C.4.4.2 ATC Facility Training Support Services

The Contractor must provide a technical and administrative workforce as training support for

ATC facilities to support the following requirements.

C.4.4.2.1. ATC Facility Classroom Training

The Contractor must provide certified instructors to support the conduct of controller classroom training at ATC facilities at the date(s), time(s) and location(s) as ordered by the Government per section C.4.2.4.

The Contractor must conduct proficiency training, as defined by FAA Order 3120.4, Air Traffic

Technical Training, at ATC facilities at the date(s), time(s) and location(s) as ordered by the

Government per section C.4.2.4. Proficiency training includes but is not limited to supplemental, refresher, and skill enhancement training.

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C.4.4.2.2. ATC Facility Simulation Training Support

The Contractor must provide simulation training support as defined by FAA Order 3120.4, Air

Traffic Technical Training. Examples of simulation training support include but are not limited to:

Develop simulation scenarios

Revise simulation scenarios

Operate simulation equipment

Evaluate and document the performance of Certified Professional Controllers in training (CPCITs) and Developmentals on simulation scenarios, Train RPOs to function as pilots, other controllers, and adjacent Air Traffic facilities during the conduct of simulation exercises

Function as RPOs

The Contractor must provide Scenario Developers and Instructors to develop simulation scenarios at ATC facilities at the date(s), time(s) and location(s) as ordered by the Government per section C.4.2.4.

The Contractor must provide Lab Managers to facilitate simulation training at ATC Facilities at the date(s), time(s) and location(s) as ordered by the Government per section C.4.2.4.

The Contractor must provide qualified RPOs and certified Instructors to support the conduct of simulation training at ATC facilities at the date(s), time(s) and location(s) as ordered by the

Government per section C.4.2.4.

The Contractor’s Instructors must conduct individual student debriefing sessions after each training session for the purpose of providing constructive feedback, which includes identifying areas needing improvement and suggested methods for improvement, if needed. The Contractor must provide the feedback and recommendations for improvement to the FAA designee.

C.4.4.3 Human Performance and Learning Training

The Contractor must establish a cadre of contract instructors sufficient to administer the Human

Performance and Learning training to the Contractor’s Instructor workforce. The Government will provide train-the-trainer training to the initial cadre of Contractor instructors in accordance with section C.3.1. The Contractor must deliver the Human Performance and Learning training in-person to the Contractor’s FAA Academy Instructor workforce and support remote delivery of the course to the Field Instructor workforce.

FAA Academy Classroom and Laboratory Instructors must attend the Human Performance and

Learning one-day course offering at the FAA Academy. Classroom and laboratory Instructors in the Field must take the one-day remote offering of the Human Performance and Learning training at their assigned duty location.

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The Contractor must provide certified instructors to conduct Human Performance for Air Traffic

Control (ATC) training at the FAA Academy at the date(s), time(s) and location(s) as ordered by the Government per section C.4.2.4.

C.4.4.4 Monitoring Student Progress and Performance

The Contractor’s instructors are responsible for monitoring student progress and performance in collaboration with FAA training representatives as defined in FAA Order 3120.4. The Contractor must report to the TA for the respective Field facility or appropriate FAA Academy manager for the FAA Academy, any student whose progress: (1) does not meet established FAA academic or behavioral standards; or (2) does not meet the minimum acceptable level of performance.

The Contractor must provide written documentation of the student’s performance using FAA-approved documentation for the respective ATC facility or appropriate FAA Academy manager.

As requested by the TA for the respective Field facility or appropriate FAA Academy manager for the FAA Academy, the Contractor must provide a written progress report describing the student's performance and identifying the student’s strengths and weaknesses.

C.4.4.5 Contractor Certifications

Certification is required before Instructors, RSOs, RPOs, and Lab Managers perform the duties described in section C.4.4. Obtaining certification demonstrates that Contractor employees meet the FAA standards for subject mastery and compliance with FAA policies, orders, practices, and procedures.

C.4.4.5.1. Obtaining Certifications

The Contractor must follow the certification guidelines outlined in Section J-2, Appendix A for the applicable Labor Category. The Contractor may not perform the duties described in section

C.4.4 until all applicable certifications have been obtained.

The Contractor must utilize the appropriate Government-provided Certification forms to record all employee certifications. All certification forms must be maintained within the CTS

Management Database (CDRL 011), as outlined in Section H.7.2 and be accessible to the COR and CO at all times.

C.4.4.5.2. Contractor Decertification

The FAA may de-certify a Contractor employee if the FAA designee or COR determines that an employee’s performance does not meet the requirements established in Section J-2, Appendix A.

FAA Academy Instructors who take an extended absence of more than 180 consecutive calendar days will be automatically decertified. De-certified Contractor employees may not perform the duties described in section C.4.4.1 and C.4.4.2.

The Contractor must utilize the appropriate Government-provided Certification form to document the employee decertification. All decertification forms must be maintained within the

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CTS Management Database (CDRL 011), as outlined in Section H.7.2 and be accessible to the

COR and CO at all times.

C.4.4.5.3. Contractor Recertification

A de-certified Contractor employee may be re-certified by re-demonstrating proficiency in the area in which the de-certification occurred, in accordance with the standards…