693KA8-21-R-00008 SIR Section L Att L.2 Past Performance.pdf

693KA8-21-R-00008

PART IV – SECTION L

ATTACHMENT L.2

PAST PERFORMANCE QUESTIONNAIRE

PROCUREMENT SENSITIVE WHEN COMPLETED

FOR OFFICIAL USE ONLY

L.2-1

Introduction

(Offeror’s name here) is proposing on a Federal Aviation Administration (FAA) Request for Proposal for industry certified INet Building Automation System training. Past performance is of considerable importance to this acquisition.

Please complete this questionnaire on behalf of (Add Offeror’s name here). Indicate, based on the ratings below, the contractor’s performance on the identified program. Assessments should reflect only performance for which contractor is/was responsible. The following is a definition of the rating levels:

Rating Performance Level

4 EXCELLENT: Performance meets contractual requirements and exceeds many requirements to the benefit of the Government/Customer. The contractual performance of the factors being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

3 GOOD: Performance meets contractual requirements and exceeds some requirements to the benefit of the Government/Customer. The contractual performance of the factors being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

2 SATISFACTORY: Performance meets contractual requirements. The contractual performance of the factors contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

1 MARGINAL: Performance does not meet some contractual requirements. The contractual performance of the factors being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.

0 POOR: Performance does not meet most contractual requirements and corrections are not likely in a timely manner. The contractual performance of the element or sub-element contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Please circle (or underline for e-mailed responses) a “Number” or “Yes” / “No” corresponding to your rating or “N/A” if you are unable to provide a rating for an area.

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PLEASE PROVIDE NARRATIVE EXPLANATIONS FOR ANY MARGINAL, POOR OR

“YES” RATINGS. SPACE FOR YOUR NARRATIVE REMARKS IS PROVIDED ON THE

LAST PAGE OF THE QUESTIONNAIRE. IF MORE SPACE IS NEEDED, USE THE BACK

OF THE QUESTIONNAIRE.

You are urged to supplement your own knowledge of the contractor’s performance with judgment of others in your organization. In addition to completing the attached questionnaire for the identified program, we solicit your comments on other similar programs for which your activity has contracts with this offeror.

PART ONE: INSTRUCTIONS

(Offeror’s name here) is proposing on a Federal Aviation Administration (FAA) industry certified INet Building Automation System training. Past performance is of considerable importance to this acquisition.

We would greatly appreciate you taking the time to complete this form. Please provide an honest assessment and return to FAA at robert.c.taylor-ii@faa.gov not later than __________.

Federal Aviation Administration Attn: Robert C. Taylor II (AAQ-310) Phone: (202) 267-4434;

E-mail: robert.c.taylor-ii@faa.gov

If you have any questions, please contact Mr. Taylor.

mailto:robert.c.taylor-ii@faa.gov mailto:robert.c.taylor-ii@faa.gov

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PART TWO: GENERAL INFORMATION

A. CONTRACTOR:

POINT OF CONTACT:

TITLE:

TELEPHONE NO.:

B. CONTRACT NUMBER:

CONTRACT TYPE:

PERIOD OF PERFORMANCE:

APPROXIMATE DOLLAR VALUE:

CONTRACT DESCRIPTION:

If performance involved one or more of the following, please mark all that apply:

Industry certified Building Automation System training ______

Program Management _______

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PART THREE: QUESTIONS

The numbers 0 to 4 correspond with the following descriptive values provided on the questionnaire cover page:

0 1 2 3 4 Poor Marginal Satisfactory Good Excellent

A. TRAINING

1. How well did the contractor provide industry certified Building Automation System training?

0 1 2 3 4 N/A

2. How well did the contractor provide teaching based on industry certified Building Automation System course materials?

0 1 2 3 4 N/A

3. Did the contractor provide training on an 8-hour, Monday through Friday schedule and not during the weekends or on Federal holidays?

Yes or No

4. Did the contractor provide options to conduct training at contractor’s site or via virtual training or at the government site (if applicable)?

Yes or No

5. Did the contractor provide students with Continuing Education Units (CEU’s) and/or certifications?

6. Were students able to provide course feedback on the quality of training content, instructors and learning environment?

Yes or No

7. Did the contractor provide all necessary training materials? Yes or No

8. Did the contractor provide qualified instructors? Yes or No

9. How would you rate the contractor’s overall technical performance for this contract?

B. PROGRAM MANAGEMENT

1. How successful was the contractor in providing fully trained and skilled personnel, in a timely manner, to manage this program?

2. How effective was the contractor in managing all phases of a task or project?

0 1 2 3 4 N/A

3. How well did the contractor demonstrate initiative and ability to quickly identify technical, management or schedule problems and provide venues to resolve them?

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4. Not applicable.

5. Not applicable.

6. How timely was the contractor in submitting required data reports?

0 1 2 3 4 N/A

7. How competent were key personnel, i.e., Program Manager and Alternate Program Manager?

0 1 2 3 4 N/A

8. How well did key personnel communicate with Government/company personnel?

0 1 2 3 4 N/A

9. How cooperative were key personnel with Government/company personnel?

0 1 2 3 4 N/A

10. How supportive was corporate management to the Government/company personnel?

0 1 2 3 4 N/A

11. How would you rate the contractor’s overall management of this contract?

0 1 2 3 4 N/A

12. Have any major contract requirements been terminated or rescheduled as a result of the contractor’s inability to perform?

a. If so, please explain?

13. Were any “cure” or “show cause” notices issued?

a. If so, for what?

b. What corrective action did the contractor take to correct the situation?

14. Was an election made not to exercise an option due to the contractor’s poor performance?

a. If so, why?

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C. Is there anyone to whom you recommend we send this survey? If so, please provide their name, organization and telephone number.

NAME:

ORGANIZATION:

TELEPHONE NO.:

D. Would you recommend award of a similar contract to this contractor? Yes or No

E. Remarks: _______________________________________________________________

PART FOUR: RESPONDENT INFORMATION

The following information will assist in the analysis of the data provided. Information will be kept CONFIDENTIAL:

NAME OF RESPONDENT:

POSITION TITLE:

ORGANIZATION:

TELEPHONE NO.:

LENGTH OF INVOLVEMENT IN PROGRAM/CONTRACT:

DATE QUESTIONNAIRE COMPLETED:

THANK YOU!