47QFLA19K0007_PWS_Attachment_B.2_QASP.docx

QASP Surveillance OME ITSS Solicitation # 47QFLA19K0007 Page of

SURVEILLANCE OBJECTIVES, MEASURES, AND EXPECTATIONS

- SERVICES -

FOR

Air Force Installation and Mission Support Center (AFIMSC)

PERFORMANCE OBJECTIVE

The Contractor shall perform the services necessary to perform the work set forth in the Performance Work Statement.

PERFORMANCE MEASURES

Contractor performance will be evaluated using the following measures.

1. Completeness of Work: Using this measure, the Government will assess the degree to which the Contractor identifies, includes, addresses and/or performs all pertinent aspects of the work or all pertinent elements of delivered items, data, or services. Using this measure, the Government will also assess the degree to which the Contractor performs all stipulated or planned activities and captures the results of those activities in the various documents that are to be delivered.

2. Continuity of Work: Using this measure, the Government will assess the degree to which the Contractor is able to produce continuous output or service support, minimizing down-time and service interruptions.

3. Document Submission Access and Proprietary Control: Using this measure, the Government will assess the degree to which the Contractor’s work products are submitted in electronic and non-proprietary format.

4. Effectiveness: Using this measure, the Government will evaluate the degree to which the Contractor’s performance (work, products, and data submissions) meets all goals and objectives established in both the PWS (Performance Work Statement), Government Task Directives, and in any required Contractor’s project planning documents (e.g., assessments, analysis, project plan, WBS, or execution recommendations).

5. File Editing: Using this measure, the Government will assess the degree to which the Contractor’s text and diagrammatic files are editable by the Government.

6. Format & Clarity: Using this measure, the Government will assess the design, flow, matrix, and/or layout used by the Contractor to present data (whether presented physically, orally, or electronically). This assessment will focus on the degree of clarity and logical organization with which the data is presented and whether or not the format facilitates easy review and use of the material. Using this measure, the Government will assess the degree to which material presented in documents (narrative, tables, diagrams, footnotes, photographs, etc.) are easy to understand by the intended audience.

7. Quality: Using this measure, the Government will assess the degree to which the work performed and items or documents delivered achieve a standard of excellence or adhere to rules established by a recognized authority as a standard of performance. For example, documents will be assessed to determine the degree to which they are technically sound and free of typographical, grammatical, mathematical, and conceptual errors. Using this measure, the Government will also evaluate the degree to which the required document(s) is suitable for assessing the impacts of all reasonable alternatives and how well the recommendations will meet the intended purpose(s). Using this measure, the Government will assess the level of professionalism exhibited by the Contractor staff in interactions with Government and other personnel in connection with work being performed under this or contract.

8. Timeliness: Using this measure, the Government will assess the degree to which the Contractor meets or exceeds the delivery schedule.

PERFORMANCE EXPECTATIONS

Performance will be evaluated against the Performance Criteria Matrix (provided as a separate document) and the following Guidelines for Determining Satisfactory Performance.

Guidelines for Determining Satisfactory Performance: The Government will use the following guidelines in determining satisfactory Contractor performance.

The AFIMSC Analytical Support shall be performed per applicable regulations, industry standards and the requirements of this contract/order. Tasks shall be accomplished per the delivery or performance schedule set forth in individual Task Orders. All support services shall meet the requirements of this contract/order and the Task Orders.

The material in the document(s) that are required by this contract/order shall address all of the areas and topics prescribed by the PWS (Performance Work Statement) as further clarified in Task Orders. The information in the document(s) shall focus on the solution to the Government’s need. Material in the documents should be appropriate and pertinent for the scope of the subject being addressed. Documents shall be submitted in electronic, editable, format and shall not contain proprietary information or restrictive legends.

Planning documents shall reflect an adequate understanding of the subject matter and of planned and potential activities for this project. If required by the PWS, planning document shall address alternatives and present sound and workable conceptual and technical conclusions and recommendations that are supported by the data acquired during the investigation portion of this project.

Reports shall capture and clearly convey the information they are intended to address per the requirements of the PWS, e.g., project status and milestone updates, problems and solutions, financial and trip information, etc.

The document format should be well organized and clear, making the information easy to find and use. However, draft formats may need minor revision and some information may not be immediately identifiable. These problems should only require minimal effort to correct prior to final submission. Ideas will be logically presented. Documents should contain few, if any, technical errors or inconsistencies between the information presented and that contained in the source documents or raw data. Document(s) will be grammatically and mathematically correct, although drafts may contain errors that require minor editing changes or corrections prior to final submission. Document content shall be consistent with common practice and industry or other established standards or protocols.

The Contractor shall perform hardware and software purchases, configuration, and implementation per the PWS and otherwise according to applicable commercial standards.

The Contractor will submit the required documents and perform hardware and software implementation by the time stated in the delivery schedule of the contract or order or Task Directive.

All interactions between Contractor personnel and Government personnel shall be professional and appropriate.

PERFORMANCE EVALUATION

The COR or other Government representative responsible for evaluating Contractor performance shall provide their comments on the attached Performance Evaluation Report