47QFLA19K0007__PWS_Attachment_B.1_QASP.docx

QASP Surveillance OME ITSS Solicitation # 47QFLA19K0007 Page of

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

FOR

AFIMSC Analytical Support

A procurement by the U.S. General Services Administration on behalf of

Air Force Installation and Mission Support Center (AFIMSC)

For Task Order Resulting From Solicitation 47QFLA19K0007

NAICS 541611 – Administrative management consulting services Product Service Code (PSC) – R405 – Operations Research and Quantitative Analysis Services

Introduction

This QASP (Quality Assurance Surveillance Plan) has been developed in accordance with FAR 46.4 and requiring agency instructions and regulations, i.e., Air Force Instruction 63-124.

This QASP has been developed to provide an effective and systematic method for monitoring, evaluating, and documenting contractor performance of the requirements in the Statement of Work (SOW) of this delivery order. The government will monitor contractor performance to assess the acceptability of the services provided and not the details of how the contractor accomplishes the work.

The Government retains the right to inspect all services and supplies furnished under this contract / order in accordance with the provisions of the contract regardless of their inclusion on the attached Performance Evaluation Report.

Contractor Responsibility

The contractor, and not the government, is responsible for managing work, ensuring that performance is satisfactory and compliant with contract provisions and performing quality control and quality assurance functions to ensure that products and/or services meet contract requirements. Additionally, the contractor is responsible for taking all actions necessary to correct unsatisfactory, deficient, or non-compliant work.

Surveillance Monitoring

Contractor performance under this delivery order will be monitored by the GSA Contracting Officer’s Technical Representative (COR) and by the AFIMSC (Government Client Representative) and/or ACR (Alternate Client Representative).

Surveillance methods will include review and analysis of end items, monitoring timeliness of deliveries, and observance of management practices and professionalism exhibited by contractor employees. The specific performance expectations are listed and described in the attached Surveillance Objectives, Measures, and Expectations.

Responsibilities of the Contract Monitors

A. The Contracting Officer’s Technical Representative (COR) and the requiring agency’s CR (Government Client Representative) and ACR (Alternate Client Representative) are responsible for monitoring, evaluating, and documenting contractor performance. They shall work jointly to perform the following functions.

1. Discuss performance requirements with the contractor during the pre-performance conference.

2. Establish a schedule for routine monitoring events, if applicable.

3. Review, monitor, and evaluate all items (services performed, work products, and/or delivered items) as listed on the Performance Evaluation Report in accordance with the stated performance measures. Verification of the level of performance compliance shall be performed by analysis, demonstration, inspection, or test. The evaluator shall determine the degree to which contractor performance meets the established performance standards.

4. Verify timeliness of deliveries.

5. Hold performance assessment meetings with the requiring agency’s technical representative.

7. Ensure that the narrative of all observations is accurate and factual in every respect. The narrative shall be legible and provide the evaluator’s observations, evaluation, and conclusions in precise descriptive language. Generalities, personal opinions and vague or ambiguous statements are not acceptable.

8. Provide an updated copy of the Performance Evaluation Report to the requiring agency’s program manager and to the contracting officer upon completion of the evaluation.

10. Recommend needed changes to the QASP to the Contracting Officer.

B. The requiring agency’s technical representative(s) shall promptly notify the GSA COR should any significant contractor performance problem arise or become known between scheduled evaluation events.

C. The contract monitors are to be objective, fair, and consistent in evaluating contractor performance.

D. Upon completion of the contract services, all surveillance documentation shall be included in the contract file along with all other contract documents, i.e., Statement of Work and addenda, Delivery Order and all modification, meeting reports and minutes, correspondence pertaining to this contract or order, etc.

E. Contractor performance and surveillance documentation can be used to complete Contractor performance evaluations that are submitted to the past performance data base.

Taking Corrective Actions.

The government will promptly notify the contractor of any unsatisfactory, unacceptable, deficient, non-conforming, or non-compliant performance. The contractor shall have the opportunity to review the government’s determination and provide comments.

Any contractor performance problems that result from the failure of the government to fulfill any of its obligations under the contract or order, upon which contractor performance is dependent, will not be assessed and documented as contractor deficiencies or non-compliance, to the extent of Government liability.

The contractor shall be responsible for correcting all unsatisfactory, unacceptable, deficient, or non-compliant performance. For firm fixed-price contracts, the cost of re-performing unsatisfactory, unacceptable, deficient, or non-compliant work will be the sole responsibility of the Contractor. For Labor-Hour contracts, the cost of re-performing unsatisfactory, unacceptable, deficient, or non-compliant work will be reimbursed at the approved labor hour rate less an amount for profit, as prescribed by paragraph (f) of the clause entitle Inspection—Time-and-Material and Labor-Hour (May 2001)(FAR 52.246-6), which is included in this contract.

Disputes between the Contractor and the COR / Agency Representative regarding surveillance results should be referred to the Contracting Officer.

Failure of the contractor to take appropriate and timely corrective action will result in the government’s issuance of cure or show-cause notices or pursue other remedies set forth in the provisions of the contract or as provided by law.

When unsatisfactory work is not corrected or unacceptable work is not re-performed to the Government’s satisfaction, in addition to other available remedies, the Government may reduce the contract price to reflect the reduced value received. Price reduction limits are set forth in the attached Performance Evaluation Report. Additionally, the government reserves the right to include any incidents of unsatisfactory, unacceptable, deficient, or non-compliant performance, especially if uncorrected, in the contractor’s past performance record.

Revisions to this QASP

This QASP and its accompanying Surveillance Objectives, Measures, and Expectations and Performance Evaluation Report shall remain unchanged during the life of this contract or order unless modified to provide clarification or to reflect changes in the Statement of Work or other contractual provisions. All modification will be implemented by a contract or order modification signed by the Contracting Officer and the Contractor. Revisions to this QASP are the joint responsibility of the Contracting Officer, COR, and requiring agency representative.

Attachments Surveillance Objectives, Measures, and Expectations Performance Evaluation Report