Houston_2018_solicitation.pdf

HOUSTON / GALVESTON SOLICITATION # 47PH0218R0002 Page 1 of 301

U.S. General Services Administration - Public Buildings Service (R7) 819 Taylor Street, Fort Worth, TX

David Bustamante 819 Taylor St, Floor 12 Fort Worth TX. 76102

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

9. Sealed offers in original and copies for furnishings the supplies or services in the Schedule will be received at the place specified in item 8, or if hand carried, in the depository located in until local time

(Hour) (Date) CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME

David T. Bustamante

B. TELEPHONE (NO COLLECT CALLS) C. E-MAIL ADDRESS

david.bustamante@gsa.gov

AREA CODE

NUMBER

271-0372

EXT.

11. TABLE OF CONTENTS

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

A SOLICITATION/CONTRACT FORM 4 I CONTRACT CLAUSES 158

B SUPPLIES OR SERVICES AND PRICES/COSTS 5 PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

C DESCRIPTION/SPECS./WORK STATEMENT 10 J LIST OF ATTACHMENTS 166

D PACKAGING AND MARKING 102 PART IV - REPRESENTATIONS AND INSTRUCTIONS

E INSPECTION AND ACCEPTANCE 103 K REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS 280 F DELIVERIES OR PERFORMANCE 106

G CONTRACT ADMINISTRATION DATA 113 L INSTRS., CONDS., AND NOTICES TO OFFERORS 283

H SPECIAL CONTRACT REQUIREMENTS 125 M EVALUATION FACTORS FOR AWARD 298

OFFER (Must be fully completed by offeror)

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

12. In compliance with the above, the undersigned agrees, if this offer is accepted within 90 calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS(%)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

AMENDMENT NO. DATE AMENDMENT NO. DATE

15A. NAME AND

ADDRESS

OF OFFER-

OR

CODE FACILITY 16. NAME AND THE TITLE OF PERSON AUTHORIZED TO SIGN OFFER

(Type or print)

15B. TELEPHONE NUMBER 15C. CHECK IF REMITTANCE ADDRESS IS

DIFFERENT FROM ABOVE - ENTER SUCH

ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AREA CODE NUMBER EXT.

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL OPEN COMPETITION:

10 U.S.C. 2304 (c) 41 U.S.C. 253 (c)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

(4 copies unless otherwise specified)

24. ADMINISTERED BY (If other than Item 7)

GSA PBS 7PQ

ACQUISITION MANAGEMENT DIVISION

819 TAYLOR ST RM 12B01 FORT WORTH TX 76102

25. PAYMENT WILL BE MADE BY CODE BCFA

GSA

P.O. BOX 17181

FORT WORTH TX 76102-0181

26. NAME OF CONTRACTING OFFICER (Type or print)

DAVID BUSTEMANTE

27. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

28. AWARD DATE

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

STANDARD FORM 33 (REV,. 9-97)

Prescribed by GSA - Far (48 CFR) 53.214 (c)

SOLICITATION, OFFER AND AWARD 1. THIS CONTRACT IS A RATED ORDER RATING

UNDER DPAS (15 CFR 7900)

PAGE OF PAGES

1 301

2. CONTRACT NUMBER 3. SOLICITATION NUMBER

47PH0218R0002

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

5. DATE ISSUED 6. REQUISITION/PURCHASE NUMBER

EQ7PHSEH-18-0027

7. ISSUED BY CODE 7PQB 8. ADDRESS OFFER TO (If other than item 7) mailto:david.bustamante@gsa.gov

HOUSTON / GALVESTON SOLICITATION # 47PH0218R0002 Page 2 of 301

SOLICITATION NUMBER: 47PH0218R0002

SOLICITATION ISSUE DATE: March 28, 2018

PROPOSAL DUE DATE AND TIME: April 23, 2018

DESCRIPTION OF WORK: HOUSTON / GALVESTON TX FULL MAINTENANCE SERVICES

LOCATIONS:

U.S. Customs House, 701 San Jacinto Street, Houston, TX Bob Casey Courthouse, 515 Rusk Avenue, Houston, TX Alliance Tower, 8701 S. Gessner, Houston, TX LaBranch Federal Building, 2320 LaBranch Street, Houston, TX Mickey Leland Federal Building, 1919 Smith Street, Houston, TX U.S. Courthouse/USPO, 601 Rosenberg Street, Galveston, TX FBI Office Building, 1 Justice Park Way, Houston, TX FBI Guard House, 1 Justice Park Way, Houston, TX FBI Parking Garage, 1 Justice Park Way, Houston, TX

ANTICIPATED PERIOD OF PERFORMANCE: July 1, 2018 through June 30, 2018 (including 4 one-year options, if exercised)

ACQUISITION MANAGEMENT DIVISION

PUBLIC BUILDINGS SERVICE

819 TAYLOR STREET, RM 12B

FORT WORTH, TEXAS, 76102

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TABLEOF CONTENTS

SECTION A. CONTRACT FORM........................................................................................................................... Page 04

SECTION B. SERVICES, ORDERING AND PRICES............................................................................................. Page 05

SECTION C.C CUSTODIAL DESCRIPTION/SPECIFICATION/STATEMENT OF WORK ...................................... Page 10

SECTIONC.M OPERATIONS & MAINTENANCE DESCRIPTION / STATEMENT OF WORK. ........................ Page 55

SECTION D. PACKAGING AND MARKING .................................................................................................. Page 102

SECTION E. INSPECTION AND ACCEPTANCE..................................................................................................... Page 103

SECTION F. DELIVERIES OR PERFORMANCE .............................................................................................. Page 106

SECTION G. CONTRACT ADMINISTRATION DATA ........................................................................................... Page 113

SECTIONH.C. SPECIAL CONTRACT REQUIREMENTS – CUSTODIAL ............................................................ Page 125

SECTIONH.M. SPECIAL CONTRACT REQUIREMENTS – MECHANICAL......................................................... Page 140

SECTION I. CONTRACT CLAUSES........................................................................................................................... Page 158

SECTIONJC. –Custodial-DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS ............................................. Page 166

SECTION JM. – Mechanical - DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS ............................. Page 238

SECTION K – REPRESENTATIONS AND INSTRUCTIONS................................................................................ Page 280

SECTIONL- INSTRUCTIONS, CONDITIONS, AND NOTICES TO BIDDERS/OFFERERS.................................. Page 283

SECTION M - EVALUATION FACTORS FOR AWARD....................................................................................... Page 298

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A.1 STANDARD FORMS: ITEMS OF IMPORTANCE FOR PROPOSAL SUBMISSION

552.217‐71 Notice Regarding Options (NOV 1992)

The General Services Administration (GSA) has included an option to extend the term of this contract and an option to extend services in order to demonstrate the value it places on quality performance by providing a mechanism for continuing a contractual relationship with a successful Offeror that performs at a level which meets or exceeds GSA’s quality performance expectations as communicated to the Contractor, in writing, by the Contracting Officer or designated representative. When deciding whether to exercise the option, the Contracting Officer will consider the quality of the Contractor’s past performance under this contract in accordance with 48 CFR 517.207.

Services are Full Maintenance, which includes Operations & Maintenance services, Custodial services, and Grounds Maintenance services.

This solicitation has been set‐aside for Total Service‐Disabled Veteran‐Owned Small Business (SDVOSB) Set‐Aside in accordance with FAR 52.219‐27.

The North American Industry Classification System (NAICS) is 561210. The small business size standard is $38.5 Million in average annual revenues.

Building locations can be found in Section F of the solicitation.

Building locations can be found in Section F of the solicitation.

Solicitation response date and site visit dates can be found in Section L. Current contract Information:

A.2 Current Contractor and Price

Incumbent: Pegasus – Tigua JV Current Contract Number: GS‐07P‐16-JU-D-7057 Monthly Price for Recurring Standard Services: $317,137.85

A. SOLICITATION/CONTRACT FORM

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B.1 PRICING OF SERVICES. FIGURE B-3, PRICING OF SERVICES, MUST BE COMPLETED BY THE

CONTRACTOR AND SUBMITTED TO THE CONTRACTING OFFICER (CO) AS PART OF THE PRICE

PROPOSAL. THE CONTRACTING OFFICER WILL FILL-IN SECTION B.1.1 THROUGH B.1.3 AT TIME OF

AWARD FOR BASE AND OPTION PERIODS.

B.1.0. Standard Services: Base Period: 07/01/2018 – 06/30/2019

Location Monthly Custodial

Maintenance

Monthly Operations and

Maintenance

Total Monthly Full

Maintenance

Total Yearly Full

Maintenance

Total All Locations

Standard Services: Option I: 07/01/2019 – 06/30/2020

Custodial

Maintenance

Monthly Operations and

Maintenance

Total Monthly Full

Maintenance

Total Yearly Full

Maintenance

Standard Services: Option II: 07/01/2020 – 06/30/2021

Custodial

Maintenance

Monthly Operations and

Maintenance

Total Monthly Full

Maintenance

Total Yearly Full

Maintenance

Standard Services: Option III: 07/01/2021 – 06/30/2022

Custodial Maintenance

Monthly Operations and

Maintenance

Total Monthly Full

Maintenance

Total Yearly Full

Maintenance

B. SERVICES, ORDERING AND PRICES

HOUSTON / GALVESTON SOLICITATION # 47PH0218R0002 Page 6 of 301

Standard Services: Option IV: 07/01/2022 – 06/30/2023

Custodial Maintenance

Monthly Operations and

Maintenance

Total Monthly Full

Maintenance

Total Yearly Full

Maintenance

Grand Total Standard Services, including all options, if exercised:

Custodial Maintenance

Monthly Operations and

Maintenance

Total Monthly Full

Maintenance

Total Yearly Full

Maintenance

B.1.1. Above Standard Services

Base Period: 07/01/2018 – 06/30/2019

Option I: 07/01/2019 – 06/30/2020 Tasks Rate Per Each

Carpet Extraction (Private Areas) $ Per Square Foot Washing Exterior Surfaces of Windows $ Per Window Washing Blinds and Coverings $ Per Blind Snow and Ice Removal for Areas Requiring Heavy Equipment

$ Per Square Foot

Tasks Rate Per Each Carpet Extraction (Private Areas) $ Per Square Foot Washing Exterior Surfaces of Windows $ Per Window Washing Blinds and Coverings $ Per Blind Snow and Ice Removal for Areas Requiring Heavy Equipment

$ Per Square Foot

High Cleaning Above 10 Feet $ Per Square Foot

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Option II: 07/01/2020 – 06/30/2021

Carpet Extraction (Private Areas) $ Per Square Foot Washing Exterior Surfaces of Windows $ Per Window Washing Blinds and Coverings $ Per Blind Snow and Ice Removal for Areas Requiring Heavy Equipment

Option III: 07/01/2020– 06/30/2021

Carpet Extraction (Private Areas) $ Per Square Foot Exterior Window Washing $ Per Window Washing Exterior Surfaces of Windows $ Per Blind Snow and Ice Removal for Areas Requiring Heavy Equipment

Option IV: 07/01/2022– 06/30/2023

Carpet Extraction (Private Areas) $ Per Square Foot Washing Exterior Surfaces of Windows $ Per Window Washing Blinds and Coverings $ Per Blind Snow and Ice Removal for Areas Requiring Heavy Equipment

Grand Total Above Standard Services (Tasks), including all options, if exercised:

Carpet Extraction (Private Areas) $ Per Square Foot Washing Exterior Surfaces of Windows $ Per Window Washing Blinds and Coverings $ Per Blind Snow and Ice Removal for Areas Requiring Heavy Equipment

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B.1.2. Markup Coefficient Markup coefficient includes all material handling fees, including General and Administrative (G&A) fees, and profit. No additional markup coefficient is allowable under this contract. The markup coefficient rate is fixed and applies to supplies, materials, and equipment only on reimbursable repairs above the $2,500 threshold has been met or when additional services are ordered. The markup coefficient does not apply to labor.

The Contracting Officer will fill in the Contractor’s markup coefficient at the time of award for the base and option periods. The Contractor’s Markup Coefficient is:

Period Markup Coefficient

(not to exceed 10%)

Initial Period %

Option I %

Option II %

Option III %

Option IV %

B.2. CONTRACTOR STAFFING DECLARATION

The Contractor must maintain a trained workforce in sufficient quantity to ensure satisfactory performance of all requirements of this contract. Consideration must be given to sufficient coverage during absences due to sickness, vacation time and other times an employee is not working.

Figure B-1, Contractor Staffing Declaration, must be completed by the contractor and submitted to the Contracting Officer (CO) 21 calendar days prior to the contract start date. This form must also be submitted to the CO when any modifications to the contract by GSA results in changes in staffing. A blank Figure B-2 is included as part of the solicitation.

B.3. WAGE ADJUSTMENTS

Wage adjustments will be considered within 30 days of the start of each renewal option period, if exercised, in accordance with FAR 52.222-43 Fair Labor Standards Act and Service Contract Act – Price Adjustment (Multi-year and Option Year).

Figure B-2, SCA DOL/CBA Combination Wage Adjustment Spreadsheet, is a sample worksheet to illustrate how wage adjustments will be calculated as a result of changes in wages that result from Department of Labor Wage Determinations or Collective Bargaining Agreements. A sample Figure B-2 is included in Section J (Exhibit J9).

This is a living document and may receive minor revisions. No revision will change the method of determining the allowable wage adjustment. The latest version will be used for each wage adjustment through the life of the contract.

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B.4. ADDITION/REMOVAL OF BUILDINGS

GSA may add or remove buildings from this contract at any time. For a building to be added to the contract, GSA will provide the building information to the Contractor and request a price proposal from the Contractor for the requested services in line with the current pricing. At this time, there is no anticipation to add or delete any additional facilities to this contract. However, if there are any facilities added, they will not exceed 25% of the total contract dollar value, including options.

B.5. ADDITION/REDUCTION OF STAFFING

Contractor Requests for Staffing Reduction: Staffing levels proposed and accepted at the time of award shall not be reduced through the life of the contract (unless adjusted by contract modification due to change in scope, such as discussed in B.4). At the end of each contract year, and at the request of the contractor, GSA will consider a request from the contractor for a reduction in staffing, and will be based on contractor performance.

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CC.1 Custodial Definitions

CC.1.0 General Program The work specified in this specification shall be in accordance with all Federal, State, county and city laws, codes, and ordinances and shall follow the more stringent of them. In addition to compliance with these laws, the Contractor shall follow all applicable standard industry practices including, but not limited to, the Occupational Safety and Health Act (OSHA) and NIBS.

CC.1.0.0 Above Standard Services Above Standard Services are services not covered in the monthly price of the contract. Contractor prices include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

CC.1.0.1 Acceptance The term constitutes acknowledgment that the supplies or services required in the contact conform to applicable contract quality and quantity requirements.

CC.1.0.2 Approval ‘Approval’ means the Government has reviewed the submittals, deliverables, or administrative documents [e.g., insurance certificates, Safety Data Sheets (SDS), etc.], and has determined that the documents conform to contract requirements. Government approval shall not relieve the Contractor of responsibility for complying with Federal, State, and local laws and regulations.

CC.1.0.3 Building A reference to ‘facility’ and ‘site’ is interchangeable with ‘building.’ A man-made structure or edifice which services are performed within or on the exterior of the formation and is intended to support or shelter any use or continuous occupancy.

CC.1.0.4 RESERVED

CC.1.0.5 Contracting Officer (CO) The CO has the responsibility for the administration of this contract. The CO alone, without delegation, is authorized to take action on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules. However, the CO may delegate certain other responsibilities to authorized Government representatives.

CC.1.0.6 Contracting Officer's Representative (COR) The COR shall be appointed by letter from the CO. The CO uses CORs are the primary Government representatives for the administration of the contract. CORs shall have proper training and experience in inspecting contracts, but do not have the authority to modify the contract.

CC. CUSTODIAL AND RELATED SERVICES

DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

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CC.1.0.7 Contractor Reference to ‘Contractor’ throughout the SOW even for those references to subcontracted type tasks shall mean the responsibility of the contract service provider.

CC.1.0.8 Custodial A reference to ‘custodial’ is interchangeable with ‘janitorial’. Custodial and related services can include cleaning, window washing, trash removal, recycling, snow and ice removal, landscaping, and maintaining a building or area.

CC.1.0.9 Environmentally Sustainable These are products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, product, chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service. Refer to Section C.17. ‘Federal Requirements’ for a list of environmentally sustainable attributes and certifying entities.

CC.1.0.10 Federal Holidays Federal holidays are New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day. When Federal Holidays fall on weekends, a weekday is typically designated as the holiday.

CC.1.0.11 RESERVED

CC.1.0.12 Guiding Principles for Sustainable Existing Buildings A practice of using processes that is environmentally responsible and resource-efficient throughout a building's life-cycle. The goal is to minimize and offset consumption of energy, water, and other resources and to eliminate all waste and pollution from building operations and activities. The result is to reduce the environmental impact of the Federal Government, which will expand and complement the building design economy, utility, durability, and comfort. See http://en.wikipedia.org/wiki/Sustainability

The common objective is to reduce the overall impact of the built environment on human health and the natural environment by:

-Improving energy efficiency and reductions in greenhouse gas emissions.

-Reducing water consumption intensity.

-Acquiring green products and services.

-Implementing pollution prevention measures, including reduction or elimination of the use of toxic and hazardous chemicals and materials.

-Implementing cost-effective waste prevention and recycling programs.

-Increasing diversion of solid/trash waste.

CC.1.0.13 GSA Green Purchasing Program (GPP) The GPP which includes the Green Purchasing Plan specifies requirements to promote the purchase of environmentally sustainable products and services.

http://en.wikipedia.org/wiki/Sustainability

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CC.1.0.14 Green Cleaning Green Cleaning is a planned and organized approach to cleaning specifically designed to protect building occupant s’ and workers’ health, while at the same time reducing environmental impacts.

CC.1.0.15 Key Sustainable Product (KSP) Standards KSP are those categories of products that the Government’s Contractor uses most frequently in the delivery of custodial and facilities related services. The KSP standards are the minimal attributes that the KSPs shall meet.

Use of the KSPs in this contract is mandatory.

CC.1.0.16 LEED-EB

The rating system encourages owners and operators of existing buildings to implement sustainable practices and reduce the environmental impacts of their buildings, while addressing the major aspects of ongoing building operations.

CC.1.0.17 Modification Modification is a bilateral or unilateral change in the terms of a contract.

CC.1.0.18 Ordering Official Ordering Officials are appointed by letter from the CO. Ordering Officials shall be the Government’s representative for the ordering of supplies and services.

CC.1.0.19 Performance Based Service Contracting This is a procurement strategy that seeks to issue technical requirements that set forth outcomes for performance instead of specific requirements on how to perform the service. This strategy shifts the risk of performance to the Contractor by allowing the Contractor to design the methods of achieving desired results as defined by the performance quality standards established by the Government.

CC.1.0.20 Product Preference Products that are identified as environmentally sustainable shall be selected over those which do not carry such designations. The following factors to consider when selecting products include: environmental performance, cost performance, bio-based, recycled content, biodegradability, technical performance, and availability.

CC.1.0.21 Quality Assurance Surveillance Plan (QASP) The QASP is the Government’s surveillance method for monitoring and evaluating the Contractor's performance under a Performance Based Statement of Work (PBSOW).

CC.1.0.22 Quality Control Program (QCP) The Quality Control Program is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. Preparation of this document is the responsibility of the Contractor.

CC.1.0.23 Sanitize This is the process of removing dirt and certain bacteria so that the number of germs is reduced to a level that the spread of disease is unlikely.

CC.1.0.24 Custodial Service Calls Custodial service calls are considered standard service requirements, such as nonrecurring requests, to clean up spills, replenishing restroom supplies, policing, etc.

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CC.1.0.25 Standard Services A standard service is defined as all services that are included in the monthly price or are defined in the contract document. Prices are to include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

CC.1.0.26 Stewardship This is the responsibility for managing, conducting or supervising the quality, state or condition of a commercial or institutional building.

CC.2 Objectives and Scope

This contract is for Full Maintenance Services with a Performance-Based Statement of Work (PBSOW) for Custodial and Related Services, and Operations and Maintenance Services for the locations shown below.

US Courthouse/Post Office 601 Rosenberg St Galveston, TX

(TX0081ZZ)

Operations and Maintenance Custodial and Related Services Grounds Maintenance

US Customs House 701 San Jacinto St Houston, TX

(TX0101ZZ)

Operations and Maintenance Custodial and Related Services Grounds Maintenance

Bob Casey Courthouse 515 Rusk Ave Houston TX

(TX0211ZZ)

Operations and Maintenance Custodial and Related Services Grounds Maintenance

Alliance Tower 8701 S. Gessner Houston TX

(TX00297ZZ)

Operations and Maintenance Custodial and Related Services Grounds Maintenance

Mickey Leland Federal Building 1919 Smith St Houston TX

(TX0298ZZ)

Operations and Maintenance Custodial and Related Services Grounds Maintenance

Labranch Federal Building 2320 Labranch St Houston TX

(TX0701ZZ)

Operations and Maintenance Custodial and Related Services Grounds Maintenance

FBI Office Building 1 Justice Park Way Houston TX

(TX0435HF)

Operations and Maintenance only

FBI Guard House 1 Justice Park Way Houston TX

(TX0436HF)

Operations and Maintenance only

FBI Parking Garage Operations and Maintenance only

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This portion on the Statement of Work relates to the Custodial and Related Services. As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards. The contract consists of two major functional areas: standard services and above standard services.

Custodial and related services provided by the Contractor are arranged and oversight is provided through one or more of the following entities: GSA’s Regional Office, Service Centers, Field Offices, or Local Offices. These entities represent the Property Management organizations that have been adopted by GSA’s regional leadership.

All references incorporated herein as Web sites (URL’s) are accurate as of November 2012, and may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web site specified in this contract does not change or alter the contract requirements and objectives identified herein.

CC.2.0 The Contractor Shall

• Furnish all personnel, labor, equipment, materials, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, and otherwise accomplish all actions necessary to or incident to, perform and provide the work efforts described in the contract.

• Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by Federal, State, or local laws; codes, or ordinances.

• Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

• Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

• Implement an effective Quality Control Plan (QCP).

• Implement an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns, unless a service call system is prescribed by GSA.

• Keep the CO or their designee informed of current status of the work being performed, provide work schedules and provide other pertinent information needed by the CO or their designee.

• Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

• Provide training/certifications for their employees that stress stewardship in cleaning practices i.e., the use, disposal and recycling of cleaning chemicals; and dispensing equipment and packaging. Current information on stewardship, training, educational materials and other issues can be found in ASTM E1971-05 or at the ASTM web site. Information on these items is also available on the web site:

Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org) and ISSA’s web site (www.issa.com).

1 Justice Park Way Houston TX

(TX0437HF)

http://www.astm.org/ http://www.issa.com/

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CC.2.1 Cleaning Hours The performance of the cleaning at building(s) shall take place between the hours of 7am and 9:30 pm. High security areas will be cleaned during the normal office hours. The contractor can expect an even split between daytime and evening cleaning hours. The hours shall not be changed unless authorized by the CO or their designee.

CC.2.2 Building Information Data Sheet Estimates The figures contained in the Building Information Data Sheet are estimates. It is the Contractor's responsibility to notify the CO or their designee if it is believed that the information provided is incorrect.

CC.3 Green Cleaning The Contractor is required to conduct custodial and related services in a manner as to utilize industry best practices and guiding principles to minimize the Government’s Environmental Footprint. This requires annual reporting of non-bio-based, bio-based, sustainable, and green products and materials.

The policy of GSA is to bring most, but not all, of its owned buildings into conformity with the most current and Government-accepted version of LEED for Existing Buildings (LEED-EB) current rating system by the U.S. Green Building Council (www.usgbc.org). Only in those instances where GSA is pursuing LEED-EB certification will additional LEED-EB scope requirements be added to this specification as specified in Section H.8 ‘LEED-EB.

CC.4. Sustainable Purchasing The Contractor shall use safe and environmentally friendly products as referenced throughout this specification.

Green cleaning products and processes include those meeting government and third party certified sustainability standards, other environmentally protective products and services as well as those that conserve energy, water, and other resources. Contractor shall select and track cleaning product and materials purchases as described herein.

CC.4.0 Sustainable Product Standards In the performance of this contract Contractor shall purchase and use, to the extent possible, the safest and most environmentally friendly products. Products used in GSA facilities shall meet the following standards:

• Key Sustainable Products (KSPs): Categories of products and standards designated by GSA as those most commonly purchased in the execution of contracts and task or delivery orders for supplies and services performed at GSA property. Use of KSPs is mandatory. See the Green Procurement Compilation at https://sftool.gov/greenprocurement for a partial list of products that comply with the KSP standards.

• Federal Programs Designated Sustainable Products: A compilation of products designated as sustainable by U.S. Department of Agriculture (USDA) BioPreferred, Environmental Protection Agency (EPA) CPG, EPA Safer Choice and Department of Energy's EnergyStar or Federal Energy Management Program (FEMP). Visit https://sftool.gov/green-products/5/cleaning-products.

o When selecting Non-KSP products from the EPA-designated (e.g. Comprehensive Procurement

Guidelines (CPG) and USDA designated in the BioPreferred Program and all other factors (such as price, performance, and availability) being equal, the Contractor shall select the CPG item.

https://sftool.gov/greenprocurement https://sftool.gov/green-products/5/cleaning-products

HOUSTON / GALVESTON SOLICITATION # GS-07P-16-JU-D-7005 Page 16 of 301 o For other purchases, unless the Contractor receives an exemption from the Contracting Officer or their designee, the Contractor shall select USDA designated in the BioPreferred Program products over products with other sustainable attributes. Visit (http://www.biopreferred.gov/), o For those categories of product not recognized by one of the aforementioned standard’s, preference shall be given to products meeting the California Code of Regulations maximum allowable Volatile Organic Compounds (VOC) levels for the appropriate cleaning product category (California Air Resource Board/California Code of Regulations (CCR), Title 17 CCR Section 94509 – (Topic cited; Standards for consumer products at http://www.arb.ca.gov/consprod/regs/2008/3cp.htm).

• Contractor shall also ensure that (a) Green cleaning products and processes are complaint with the

Guiding Principles for Sustainable Existing Buildings. (b) Vacuum cleaners meet the Carpet and Rug Institute (CRI) Seal of Approval. (c) Products meet the American Society of Testing Materials (ASTM) standards. (d) Chemical concentrates that require dilutions are used whenever possible as compared to ready-to-use products. Dilution control equipment should be employed to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals.

CC.4.1 Key Sustainable Products (KSPs) Use of the listed KSPs is mandatory for all contracts and task orders and contractors are required to provide submittals demonstrating compliance (see subsection C.4.1.2 below). These KSPs were selected to simplify compliance with the various statutes and executive orders that require products purchased for use in the performance of this contract include products that are recycled content, biobased, non-ozone-depleting, less-toxic alternatives, energy-efficient, water-efficient, and meet environmental standards recommended by EPA or adopted by voluntary consensus standards bodies. Mandatory KSPs and their associated standards follow:

Wastebasket liners (24" x 33" or smaller) ≥ 20% post-consumer recycled content

OR

UL 126 (formerly CCD 126)

Paper towels 100% total recycled content, including ≥ 50% post-consumer recycled content

OR

Green Seal (GS-1)

Bathroom tissue 100% total recycled content, including ≥ 25% post-consumer recycled content

OR

Green Seal (GS-1)

Hand soap USDA BioPreferred

AND ONE OF THE FOLLOWING:

EPA Safer Choice OR Green Seal (GS-41) OR UL 2784 (formerly EcoLogo 104) http://www.biopreferred.gov/ http://www.arb.ca.gov/consprod/regs/2008/3cp.htm)

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Multipurpose cleaner EPA Safer Choice OR

Green Seal (GS-37) OR EcoLogo (UL 2759)

CC.4.1.2 Proof of Compliance For each Key Sustainable Product used in the performance of this contract, the Contractor shall submit proof of compliance to the CO or his designee prior to the start of each contract year. For Contractors meeting the KSP standards using AbilityOne products, proof of compliance can be downloaded from the AbilityOne catalog website (https://www.abilityone.com/OA_HTML/ibeCZzpHome.jsp?sitex=10020:22372:US).

CC.4.1.3 Exemptions Exemptions may apply when Key Sustainable Products meeting the required standards, or recycle content product material that meet or exceed the EPA recovered material content guidelines, are not available because the item cannot be acquired—

(i) Competitively within a reasonable time frame;

(ii) Meeting reasonable performance standards; or

(iii) At a reasonable price.

The Contractor shall provide the Contracting Officer a short written justification for any proposed exemption; the justification shall be made a part of the permanent contract file.

CC.4.2 Green Cleaning Plan

The Contractor shall submit a green cleaning plan that sets forth the procedures, products and equipment that will be used to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particulate contaminants. The plan shall include building-specific standards that will apply to dusting, dust mopping, dry floor cleaning, chemical handling and tracking, cleaning equipment and associated planned maintenance. Plan shall also describe how hard floor and carpet maintenance will minimize chemical use;

practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems;

personnel training; and green cleaning quality control processes. The Green Cleaning Plan shall be submitted to the COR 7 calendar days prior to start date.

CC.5 Standard Services

CC.5.1 Interior Services The Contractor shall provide interior standard services for the work items listed below.

CC.5.1.0 Performance Standards The Contractor through innovation, technology, or other means shall perform the work in this contract to meet the quality and performance standards in this Section. Evaluations of the Contractors work shall be based on the standards in this Section and conducted in accordance with the Government’s ‘Quality Assurance Surveillance Plan (QASP).’

https://www.abilityone.com/OA_HTML/ibeCZzpHome.jsp?sitex=10020%3A22372%3AUS

HOUSTON / GALVESTON SOLICITATION # GS-07P-16-JU-D-7005 Page 18 of 301

CC.5.1.1 Floor Care The Contractor shall provide a floor maintenance schedule to the CO or their designee 7 calendar days prior to the start date of each year the contract is in effect.

Bare Floors: Floors, base moldings, and grout shall be clean and free of debris including but not limited to dirt, water streaks, mop marks, string, gum, tar, and other foreign matter. The floors shall maintain their natural color and luster and not have a dull appearance.

Wet mopping of bare floors shall be cleaned using disinfectant cleaner(s) with additional scrubbing, if necessary.

These floors shall be slip resistant. Surfaces, baseboards, and corners shall be clean and dry. Walls, baseboards, and other surfaces shall be free of splashing and markings from the equipment.

Mops and cleaning rags shall be cleaned and sanitized before and after each day of use. Mops and cleaning rags used in restrooms including diapering areas in restrooms and Child Care centers shall not be used to clean any other areas.

Asbestos Containing Building Material (ACBM) Floors: Cleaning of flooring that may contain asbestos material, such as Vinyl Asbestos Tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, ‘Asbestos Operations and Maintenance Work Practices.’ The Contractor shall have a copy of the NIBS Guidance Manual. Upon request, the Government shall make available to the Contractor any asbestos sampling results. UNDER NO CIRCUMSTANCES SHALL BURNISHING, HIGH SPEED

BUFFING, OR DRY STRIPPING METHODS BE USED ON ACBM FLOORING.

ADP/Data Center Floors: Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing (ADP)/Data Center spaces.

Asphalt Floors: Damp mopping shall be the only method of wet cleaning for floors containing asphalt material.

Asphalt plank floors shall be maintained in accordance with the manufacturer's instructions.

Granite and Marble Floors: All applicable floor areas shall be maintained in accordance with industry standards, and the standard identified in the Contractor’s ‘Quality Control Plan.’

Loading Dock Floors: Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA) and/or State and local regulatory agency requirements.

STRIPPING/FINISHING/SEALING

Stripping/finishing/sealing shall be accomplished annually. The Contractor shall coordinate with the CO or their designee the times when this work shall be performed; this may be performed at a time when requested by the Government.

• Stripping Floors: The old finish or wax shall be removed in accordance with standard commercial practices. Spots shall be eliminated. There shall be no evidence of gum, burns, scuffmarks, or wax build-up in corners or crevices. UNDER NO CIRCUMSTANCES SHALL BURNISHING OR DRY

STRIPPING METHODS BE USED ON ACBM FLOORING.

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• Finishing Floors: Walls, baseboards, and other surfaces shall be free of finish residue and marks from equipment. Floors shall be free of streaks, mop strand marks, and skipped areas. The applied finished area shall have a uniform luster.

• Sealing Floors: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

• Wood Floors: There shall be no water solutions used on wood flooring. There shall be no dry stripping methods used on wood flooring.

CC.5.1.2 Carpets and Rugs Extraction (Public Areas Only): Carpet extraction shall be performed ANNUALLY.

Build-up, spills, and crusted materials shall be removed along with spots and smears. There shall be no areas of deterioration or fuzzing to the carpets and rugs as a result of harsh brushing or scrubbing. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. The Contractor shall coordinate with the CO or their designee the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold.

Spot Cleaning: Carpet surfaces shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted materials.

-Vacuuming: Vacuuming shall be done at a frequency that will protect the integrity of the carpet and prolong wear, and shall be approved by the COR. Carpet shall be maintained so it is free of debris, and accumulations of dust.

The Contractor shall utilize at a minimum HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s ‘Seal of Approval/ Green Label Vacuum’ Program.’

CC.5.1.3 Floor Mats and Runners The Government shall furnish all mats and runners.

Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum, and crusted materials. There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing. Mats and runners damaged by the contractor will be replaced at contractor expense. Any mats and runners that are found to be non-repairable or cannot be cleaned shall be brought to the attention of the CO or their designee so they can be replaced. Mats and runners shall be stored in accordance with the ANSI/ASEE A1264.2-2006 ‘Provision of Slip Resistance on Walking/Working Surfaces Guidelines.’

In the event of wet or inclement weather mats and runners are used, the mats and runners shall be placed at entrances and at other areas identified by the CO or their designee prior to the building occupants reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the CO or their designee determines that they are no longer required.

CC.5.1.4 Restrooms, Shower Rooms, Locker Rooms and Holding Cells

Cleaning: All areas shall be cleaned using a disinfectant cleaner. Fixtures (washbasins, urinals, modesty panels, toilets, shower stalls, etc.) shall maintain a high level of luster and be free of dust, spots, soiled substances, discoloration, buildup, mold, mildew, streaks, and encrustations. Partitions, doors, vents, sills, and walls shall be free of dust, dirt, bodily fluids and waste.

Shower curtains in Joint Use Space only shall be cleaned and free of mold and dirt. (This does not include shower

HOUSTON / GALVESTON SOLICITATION # GS-07P-16-JU-D-7005 Page 20 of 301 curtains in Agency Owned Space.)

Remove graffiti using normal cleaning methods (e.g., normal graffiti removal cleansers or solvents.) Graffiti that cannot be removed with such normal cleaning methods shall be reported to the CO or their designee.

Restrooms shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

• Dispensers: The Government shall provide dispensers. The Contractor mechanic staff shall maintain dispensers. The Contractor custodial staff shall replenish supplies and fill dispensers as a standard service. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Supplies shall be consistent with the safe and environmentally friendly products requirements referenced throughout this specification. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes.

Monies collected from tampon and sanitary napkin dispensers shall be retained by the Contractor who shall provide and replenish the product at their expense.

-Floors: Floor care requirements are in paragraphs C.C.5.1.1 and C.C.5.1.2.

Receptacles: The Government shall provide receptacles. The Contractor shall empty, clean, and sanitize the sanitary napkin and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags. Disposal of waste shall be treated the same as Blood Borne Pathogens as specified in 29 CFR §1910.1030 (http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html).

CC.5.1.5 Dispensers (in areas other than toilet rooms) and Drinking Fountains

• Clean and Sanitize: The Government shall provide dispensers. The Contractor shall replenish supplies and fill dispensers (paper towel and soap dispensers not located in a restroom, shower room, locker room, or holding cell) as a standard service. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Supplies shall be consistent with the safe and environmentally friendly products requirements referenced throughout this specification. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes. All dispensers shall be cleaned with a disinfectant cleaner leaving no dust, spots, soiled substances, discoloration, mold, build-up, or excess moisture.

• Drinking Fountains: All fountains shall be free of dirt, watermarks, and all other debris or encrustations.

Drinking fountains shall be sanitized and present a lustrous appearance.

CC.5.1.6 Surfaces Surfaces: All surfaces (including corners, crevices, moldings, ledges, hand rails, grills, doors, door knobs, door frames, kick plates, etc.) within approximately 6 feet of the floor shall be free of dirt, oil spots, streaks, spots, hand marks, encrustation, or smudges. Cabinets and desks with papers, computers, and keyboards shall not be disturbed. Surfaces shall be free of excessive dust with a preference to using a micro-fiber or damp cloth, or backpack vacuum fitted with the appropriate dusting tool. All glass, clear partitions, mirror surfaces, plate glass and other glass shall be clean and free of dirt, dust, streaks, smudges, watermarks, spots, grime, and shall not be cloudy. All wall surfaces shall be free of smudges, marks, dirt, and spots. Cleaning shall not cause discoloration. Surfaces should be damp mopped or wiped with a germicidal cleaner. Contact time should be consistent with the manufacturer’s recommendations.

http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html

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CC.5.1.7 Walls All wall surfaces within approximately 6 feet of the floor shall be free of smudges, marks, dirt, and spots. Cleaning shall not cause discoloration.

CC.5.1.8 RESERVED

CC.5.1.9 RESERVED

CC.5.1.10 Trash, Wastebaskets and Ash Receptacles ] All trash (including restrooms) shall be collected and removed to a location designated by the CO or their designee. Trash containers shall be emptied and kept clean, odor-free, and free of dirt, dust, debris, residue, and spilled material. Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue.

The Contractor shall notify the CO or their designee of any item or material identified by the Environmental Protection Agency (EPA) and State and local regulatory agencies as hazardous waste, hazardous materials, or Universal Waste observed in the trash receptacles. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries as specified in 40 CFR § 260- 273.

CC.5.1.11 Recyclables The Contractor shall provide all labor, and the means to collect and transport recyclable materials from recycling bins and containers located throughout the building to storage and loading areas as designated by the CO or their designee and as described in Section 10.2.0. ‘Recycling.’

CC.5.1.12 Elevators, and Stairways

• Door Tracks: Tracks shall be free of dirt, debris, built up grime, dust, and other extraneous matter.

Exterior and Interior Car Surfaces: Surfaces shall be clean and free of finger marks, smudges, and spills. Floor care requirements are in paragraphs CC5.1.1 and CC.5.1.2

• Exposed Surfaces, Treads, Risers and Landings: Stairways, landings, railings, risers, ledges, grills, doors, radiators, and surrounding areas shall be free of dirt, dust, litter, and debris.

CC.5.1.13 Plate Glass

Clean plate glass (spandrel glass, glass over and in exterior and vestibule doors, and all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy.

CC.5.1.14 Spot Cleaning of Interior Surfaces of Windows Cleaning: The interior surface of windows shall be spot cleaned and free of removable spots and debris

CC.5.1.15 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings)

Dusting: Blinds and Coverings shall be dusted QUARTERLY: All blinds, coverings, cord tapes, and valances shall be clean and free of dust and removable spots. Blinds and coverings that are not operating properly shall be reported to the CO or their designee for repair. The Contractor shall provide a blind and covering dusting schedule to the CO or their designee 7 calendar days prior to the start date of each year the contract is in effect.

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CC.5.1.16 Fine Arts Collection – INTERIOR The CO or their designee shall identify artworks in the building which are considered part of GSA’s Fine Arts Collection.