4-Scope of Work.docx

Solicitation Number BPM005905

Scope of Work:

Statement of Need: The Hertz Corporation has reviewed solicitation number BPM005905 and will be able to provide vehicle rentals to the State of Arizona Department of Transportation, as required.

Introduction and Background:

The Hertz Corporation was founded in 1918. The present Hertz entity was incorporated in Delaware in 1967 and is a successor to corporations that have been engaged in the vehicle rental and leasing business since 1918. Hertz operates its vehicle rental business globally primarily through the Hertz, Dollar and Thrifty brands from company owned, licensee and franchisee locations in approximately 8,500 locations throughout the U.S., Africa, Asia, Australia, Canada, the Caribbean, Europe, Latin America, the Middle East, and New Zealand. In November 2012, Hertz announced the acquisition of Dollar Thrifty Automotive Group, Inc. (NYSE: DTG). As a result of the transaction, Dollar Thrifty has become a wholly owned subsidiary of Hertz. Additionally, The Hertz Corporation operates the Firefly vehicle rental brand and Hertz 24/7 car sharing business in international markets and sells vehicles through Hertz Car Sales. Hert Global is an independent public company and trades on NASDAQ under symbol HTZ.

We have invested significant effort to reinvent and upgrade our technology systems across Hertz Global. Improvements from fleet management systems and connected services will enable our continued leadership and the foundations for the next phase of our mobility vision. We have made an incremental investment in fleet, including EV, providing our customers with in-vehicle with a wide array of amenities like Bluetooth; backup cameras; USB charging ports; satellite radio; and upgraded trim packages. The Hertz network consists of both airport and off airport locations to provide vehicles where customers need them. Hertz operates in approximately 150 countries, during the year ended December 31, 2023, we operated a peak rental fleet in our Americas RAC and International RAC segments of approximately 467,000 vehicles and 124,600 vehicles, respectively.

Hertz has over 25,600 employees, globally. At Hertz we are guided in all that we do by our Vision, Mission and Values. These principles are the key to how we treat our employees, our customers, our business partners, and our shareholders. Our vision is to be the number one trusted provider to connect you globally, wherever you need to be. Our mission is to provide caring employees around the world, always creating a better way. We are trusted to get our customers where they need to be. By driving growth, we drive careers.

The Hertz Corporation have 32 contracts with States in the United States, as well as multiple contracts with municipalities/universities. Hertz has more than 20 years of experience working with State and Federal Government needs. We have provided vehicles for short- and long-term rentals use.

General Requirements:

The Hertz Corporation’s fleet is licensed and meets all the applicant requirements of the Arizona Department of Motor Vehicles and any Arizona Department of public safety rules and regulations for safe automotive transportation.

Specific Requirements:

Vehicle requirement: All vehicle requirements listed on the solicitation will be adhered to by the Hertz Corporation. Most of these standard requirements are provided by the Vehicle Manufacture when purchasing the vehicle.

Customer Service Requirements:

· 24/7 customer care line, please contact 1 (800) 654-4173.

· Event of an accident or to replace a vehicle, please contact roadside at 1-800-654-5060.

· For billing issues or questions about contract, please contact Nadika Perera, Key Account Manager for Government Sales, at 239-301-7635 or email her at Nadika.perera@hertz.com.

Reservation Requirements:

For reservation requests, we encourage customers to know their discount code number before calling. If the customer does not know their discount code number (CDP), please reach out to Nadika Perera at nadika.perera@hertz.com.

We provide a 24/7 customer care line that can help with reservation - 1 (800) 654-4173. Customers can also go to www.hertz.com to make their reservation. They will need to input the discount code number (CDP) on the reservations page to be under contract rates. The website will break down all charges under the reservation for customers knowledge.

The Hertz Corporation will provide a reservations website to the State of Arizona rental needs. The Hertz Corporation can create a State landing page that employees can use to make reservations and to enroll in Hertz Preferred Customer Rewards Program called Hertz Gold Plus Rewards. A customized link can be created to be posted on a State’s vehicle rental website that when clicked will redirect state employees to the dedicated landing page. The link would contain the embedded State CDP# (Corporate Discount Number) that will populate the appropriate rates and coverage benefits per the statewide agreement.

Direct Billing: if a department needs to be setup under direct billing, please contact Nadika Perera at Nadika.perera@hertz.com. She will be able to provide the options for direct billing Hertz provides.

When booking on-line or over the phone within 24 hours, Hertz will only provide a reservation if there is availability. We will provide a vehicle if a reservation has been made.

Service Requirements:

Vehicle Pickup and Return:

The Hertz Corporation will ensure the process of vehicle pickup is expedited and easy for the Traveler. The Hertz Corporation shall attempt to meet 100% percent of Purchasing Entity or Travelers requests and shall meet 100% of confirmed reservations when 24 hours’ notice is given. If a reserved vehicle is not available at the time of pickup by the Traveler, The Hertz Corporation shall substitute a vehicle of similar or greater quality at no additional cost. The Hertz Corporation shall note on the invoice that a vehicle of same or greater quality was substituted at same or lower price.

Vehicle inspections can be provided at the time of pickup. If an inspection is not provided, the customer can request this from a Hertz employee. Customers are required to have a form of payment, under their name, if the reservation are not under a direct bill account. The direct bill prevents the customer from providing a form of payment at the time of pickup.

Hours of operation:

All Hertz locations within the State of Arizona will have hours of operations from 8am to 5pm, Mondy through Friday, except for Arzona State Holidays. Airport locations will have different operational hours to service flight schedules.

Repairs:

For a mechanical issue with the vehicle, we encourage our customers to call our 24/7 roadside number and notify them of the issue. Roadside will provide the customer with directions to obtain a replacement vehicle. Hertz will be responsible for repairs and towing cost by a mechanical issue with the vehicle on rent.

Safety & Condition:

Hertz Corporation use fleet management technology to keep track of vehicle service requirements. If customer feels a vehicle is unsafe to drive, we encourage our customers to call our 24/7 roadside number and notify them of the issue. We will provide a suitable vehicle at no extra cost. Vehicles provided will be celled at the time of rental and well maintained in excellent operating conditions. All Preventative maintenance shall be current.

Required documents and Emergency information:

All required documentation, vehicle registration and proof of insurance, will be present in the glovebox. For any emergency needs/requests, please contact our Roadside Assistance for further directions.

Vehicle Rental Rates & Additional Rate information:

Rates will be provided in the solicitation as Daily (24 hours), Weekly (6Xdaily) and Monthly (4Xweekly). There will be no charges on one-way rentals within the State of Arizona. All rates include unlimited miles.

For out of state rentals, surcharges apply at some airport and off airport locations. Also, there will be a $.25 per miles charge on one-way rentals. For rentals returned to the same location, there will be no mileage charge. Please make sure to notify if a reservation changes to a one-way rental prior to taking the vehicle one way.

Credit card information will not be required at the time of reservation. Direct billing will need to be setup if the customer will not have a form of payment at the time of rent. All additional fees, charges and taxes will be separated in the invoice for customer clarification.

Damage or Loss:

On a claim involving damage to the rental car itself, once the renter completes and turns in a Vehicle Incident Report the claim will be set up within 72 hours from the receipt in the First Notice of Loss (FNOL) claim office. The claim examiner will match the damage to the car, the Vehicle Damage Appraisal, to the loss and post the claim. The examiner will then determine if the damage is recoverable from third party. If a third party is responsible for the loss, the claim recovery will be pursued against the third party. If there is no third-party liability involved, the examiner will determine if the renter has not violated the contract and if so the claim will be closed with no further activity. Contract violation can be seen as:

1. Obtaining the vehicle through fraud or misrepresentation.

2. Operation of the vehicle by an authorized driver under the influence of intoxicants or any prohibited drugs, or the damage or loss is caused intentionally by an authorized driver;

3. Use of the vehicle for any illegal purpose;

4. Use of the vehicle in pushing or towing another vehicle of any kind to include trailers;

5. Use or permitting the vehicle to carry passengers or property for hire;

6. Operation of the vehicle in military exercises or training, tactical maneuvers, or for law enforcement purposes that are likely to expose the vehicle, the driver or passengers or other persons or property of others to a risk of damage or injury above that of routine travel unless the Company has agreed to such operation in writing at the time of rental;

7. Operation of the vehicle in a test, race or contest.

8. Operation of the vehicle with the consent of an authorized driver by a person other than an authorized driver

9. Operation across international boundaries unless specifically authorized;

10. Liability for loss of vehicle keys will be limited to the cost of necessary towing charges and the cost of key replacement unless the rented vehicle is stolen; sufficient substantiating documentation must be furnished to the traveler;

11. Theft of the rented vehicle when the traveler leaves or allows the keys to be left in an unattended vehicle, or when the traveler negligently loses or abandons the keys and they are subsequently used to steal the vehicle;

12. Operation of the vehicle off paved, graded, Federal, state, or professionally maintained roads or driveways, unless the Company has agreed to such operation in writing at the time of rental;

13. Adding improper fuel to a vehicle when the required vehicle fuel type is clearly and obviously marked;

14. Any damage caused by smoking in a designated non-smoking vehicle that necessitates the Company to clean or repair the rental vehicle will be the responsibility of the traveler.

The renter will not be contacted on a first party loss to the rental car unless there is some question about the damage details or a question concerning how the accident occurred.

If information is needed from a renter the examiner will call or write/email the renter for the information. On a liability claim, the claim will be set up as a priority within 24 hours and the renter will be contacted promptly to verify the facts of the accident. After the initial investigation the renter will not likely be communicated with unless additional information is needed.

Emergency Roadside Assistance:

Basic Roadside Assistance is included in the rate. Basic service covers vehicle repairs and/or vehicle exchanges necessary as the result of mechanical failures. The 24 hour ERS telephone number is 1-800-654-5060 and information is displayed on each Hertz vehicle. This ERS department is staffed 24 hours a day and 7 days a week including holidays. Hertz Basic Emergency Roadside Service is included with every rental to help with occasional mechanical defects that can occur. Costs for services required to remedy customer induced problems may be passed onto the customer.

Locations:

Hertz currently has 76 locations in the State of Arizona. Ten of these locations are considered airport location while the others are our local Hertz off airport locations. There can be locations added and closed through out this contract period. For the most up to date Hertz locations, please refer to www.hertz.com/rentacar/location.

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