4-3.2 Past Performance Survey (4) (8).docx

This is a Past Performance Survey form developed by the Philadelphia Housing Authority Contracts and Procurement Department to evaluate contractor performance on previous projects. The survey is designed to assess contractors being considered for the Window Panel Cleaning Services contract, which requires qualified contractors to clean exterior perimeter windows on high-rise and low-rise PHA and Philadelphia Housing Preservation Corporation buildings, as well as solar panel arrays at designated sites throughout Pennsylvania. The form collects client information including commercial and government references, project details, performance periods, and teaming partners, along with contact information for government or commercial project managers associated with each reference project.

The Past Performance Survey evaluates contractors across five primary performance categories: Quality of Service, Cost Control, Timeliness of Performance, Business Relations, and Customer Satisfaction. Each category contains multiple evaluation criteria rated on a six-point scale ranging from Excellent to Unacceptable, with definitions provided to ensure objective, measurable assessment. Quality of Service metrics include compliance with contract requirements, accuracy of reports, personnel effectiveness, and technical excellence. Cost Control focuses on forecasting and controlling target costs, billing accuracy, and cost efficiencies. Timeliness of Performance assesses milestone achievement, reliability, schedule compliance, and liquidated damages. Business Relations examines management effectiveness, communication, flexibility, and small business subcontracting practices. Customer Satisfaction rates commitment to customer service, contractor recommendation likelihood, and overall contractor rating. Individual reference ratings are combined to determine a final past performance score that assigns points for contract selection purposes.