36C78619Q0365-0002001.docx

UNARMED AND UNIFORMED SECURITY GUARD CONTRACT

MEMPHIS NATIONAL CEMETERY STATEMENT OF WORK

The Memphis National Cemetery located at 3568 Townes Avenue, Memphis, TN 38122, has an immediate need for Unarmed and Uniformed Security Personnel (Guard I) and patrols 24-hours a day, 7 days a week, weekends, and Federal Holidays.

Services shall be performed in accordance with the Statement of Work, technical specifications, and all terms and conditions contained in this Statement of Work.

Contract period will consist of a base period from September 9, 2019 through September 8, 2020, with four one-year options to extend the term of the contract through September 8, 2024. Units and services to be in accordance with Statement of Work, attached technical specifications, and the terms and conditions contained in this solicitation.

Scope of Work

The Contractor shall provide all necessary supervision, labor, material, uniforms, supplies, tools, security patrol vehicle, and equipment to provide Unarmed and Uniformed Security Personnel (Guard I) services at the Memphis National Cemetery.

Security personnel shall be on cemetery grounds the entire time in a clearly marked contractor furnished vehicle. Personnel will patrol the facility by vehicle and on foot inspecting the exterior of all buildings on the Cemetery premises and patrol the fence line to ensure no forced entry or vandalism has occurred. Security personnel shall aid in directing traffic and parking vehicles during funeral services and special events.

Contractor shall be required to patrol approximately 44.2 acres of cemetery property, a marked contractor furnished patrol vehicle must be provided and be clearly marked or identified (e.g. magnetic signage, company logo, etc.,) to identify itself as security to visitors and local authorities. Company vehicle shall be kept clean and in proper working condition.

Contractor will monitor Cemetery grounds to detect and to deter and ensure headstones and/or facilities are not damaged in the delivery of service by other contractor employee and or equipment. A log will be kept for any commercial vehicle traffic entering the Cemetery. Any damage to facilities, grounds, etc. will be the sole responsibility of the identified contractor/agent when it is determined that damages were caused by that contract/agent.

Contractor will physically check all buildings and fence lines on an hourly basis to ensure that no vandalism, loitering and unauthorized visitors are in the cemetery. Cemetery Director and/or COR will be notified immediately if an incident of this nature occurs on cemetery property.

Security personnel shall have a radio or cell phone to report any problems or to call for assistance.

The Contracting Officer’s Representative (COR) will provide a Cemetery contact order and a list of contact phone numbers. Security staff is also required to monitor visitors to ensure our customers safety and compliance with 38 U.S.C. 901, Security and Law Enforcement at VA Facilities.

Cemetery Etiquette and Use of Facilities While performing work at Memphis National Cemetery, Security personnel shall be required to adhere to the following standards:

National Cemeteries are National Shrines; Security personnel appearance and conduct shall be professional and unobtrusive at all times.

Security personnel shall behave with appropriate decorum, courtesy, and respect while within Cemetery or at its perimeter or entrances. Shouting, cursing, angry outbursts, sleeping, intoxication, unsafe driving, and criminal act of any kind will not be tolerated and cause for immediate removal from the Cemetery and shall jeopardize any future contract or renewal of current contract.

Discrimination of any individual is strictly forbidden, and language and behavior shall be in accordance with federally mandated policies.

The Government will not be responsible for any loss, damage, or theft of contractor’s items. No free telephone services will be provided to Contractor staff. Contractor shall be responsible for the housekeeping and custodial maintenance of the Cemetery facilities used by Contractor employees.

Contractor employees shall park privately owned vehicles in designated parking areas identified by the COR.

Contractor Work Hours Weekday hours: Monday thru Friday 8:00 a.m. to 8:00 p.m./8:00 p.m. to 8:00 a.m.

Weekends: Saturday 8:00 a.m. to Monday 8:00 a.m.

Federal Holidays will require 24-hour coverage from 8:00 a.m. on the holiday until same time the following day. The 10 Federal holidays observed by the Federal Government for this contract are:

New Year’s Day January 1st Martin Luther King, Jr. Day Third Monday of January President’s Day Third Monday of February Memorial Day Last Monday in May Independence Day July 4th Labor Day First Monday of September Columbus Day Second Monday of October Veterans Day November 11th Thanksgiving Day Fourth Thursday of November Christmas Day December 25th

If a holiday falls on Sunday, the following Monday will be observed as the legal holiday. When a holiday falls on a Saturday, the preceding Friday is observed as the legal holiday.

Contractor Personnel Contractor shall provide English speaking employee(s) while performing the duties of this contract. This is to ensure proper communication between VA staff and Cemetery visitors.

Contractor personnel shall not be considered Memphis National Cemetery employees for any purpose and shall only be considered employees of the contractor. All contracted personnel concerns for this contract must be address with the Contractor and not directly with VA staff. The Contracting Officer must be notified immediately by the COR of all contracted personnel concerns for remediation with Contractor.

Contractor personnel shall always be fully clothed in company uniforms, to include upper garment to cover body from the waist to the neck and long pants or slacks. Garments, which have a message, slogan or printing of any kind other than the Contractor’s business attire, are prohibited. Uniforms are required. The Contractor shall maintain a neat and professional appearance throughout its workforce, vehicles, equipment, and maintenance areas. Uniforms are to be clean, in good condition and always have company logo or badge, they must be in unison among all employees.

The Contractor shall be responsible to ensure that his/her employees are aware of all the terms and conditions set forth above in this solicitation package regarding their performance and conduct during the performance period of this Contract. The Government reserves the right to direct the Contractor to remove employee(s) if its personnel’s conduct jeopardizes the regular and ordinary operation of the cemetery.

The Contractor shall confer with the Contracting Officer’s Representative (COR) initially on issues raised concerning contract personnel’s conduct. If the Contractor does not make corrections, the COR will issue a Contract Discrepancy Report (CDR). The final arbiter on for all CDR matters will be determined by the Contracting Officer.

Contractor Patrol Vehicle The contractor will ensure all motor vehicles used for this contract meet all State and Federal safety, licensing, registration, and insurance requirements. All contract personnel operating vehicles will have a valid driver’s license.

Contractor will be responsible for fuel and maintenance of patrol vehicles. The COR will identify parking locations for the security vehicle where foot patrols are required. No signs of leakage of oil or other fluids from vehicles at any time. The Contractor Patrol Vehicle must have working windshield wipers, working headlights/rear lights, working air conditioning in the summer months and working heater in the winter months. Tires shall have proper tread and not show any baldness. The Contractor Patrol Vehicle shall be professional in appearance. If at any time the Contractor Patrol Vehicle is out of service, another Contractor vehicle or a rental vehicle will be required.

General Requirements All activities shall be performed in accordance with all applicable Federal, State, and City laws, ordinances and regulations including, but not limited to OSHA standards. Any damage to turf, landscaping, sprinkler heads, infrastructure, headstone markers, etc., by the Contractor shall be repaired or replaced at Contractor's expense, as directed by the Contracting Officer’s Representative (COR). All damages must be reported to the COR immediately.

In the event climate or weather conditions become unsuitable for work or may induce an environmental hazard, the entire work shall be rescheduled to a date and time satisfactory to the contractor and Cemetery Management. Postponement due to climate or weather conditions shall not be cause for penalties to the contractor nor additional costs to the government.

Contractor's employees shall wear a uniform identifying them as an employee of the contractor. The contractor shall be responsible for training and safety precautions prescribed by OSHA standards.

The contractor and contractor's employees (in patrol vehicles) shall observe all traffic, parking, directional signs and regulations when using the cemetery roadways. Contractors and contractor employees shall park only on cemetery roads or area as directed by the Cemetery Director or his/her representative. At no time shall the contractor’s vehicles block any roads within the cemetery enclosure. Patrol vehicles shall never be parked on a gravesite.

The contractor agrees to leave all work areas free of debris and in the same condition as before the work commenced. The contractor agrees to take all necessary precautions to protect vegetation, as appropriate, in the immediate work area(s).

Invoicing Contractor agrees to submit all monthly invoicing within 10 business days of the end of month.

Invoices shall reference the appropriate Obligation number and be sent to the designated address for certification and payment processing.

Non-Personal Services Contract The services provided in the contract will involve non-personal services. The personnel rendering the services of the contract are not subject, either by contract terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

Period of Performance: Contract period will consist of a base period from September 9, 2019 through September 8, 2020, with four one-year options to extend the term of the contract through September 8, 2024. Units and services to be in accordance with Statement of Work, attached technical specifications, and the terms and conditions contained in this solicitation

Note: All Option Years are subject to the availability of appropriated funds; options are not guaranteed, and the Government’s decision not to exercise an option shall not be understood, construed, or intended as a termination.

Contractor shall provide all labor, supervision, materials, and supplies necessary to provide complete uniformed and unarmed security personnel (Guard I) to the Memphis National Cemetery, in accordance to the Statement of Work.

Base Year: September 9, 2019 to September 8, 2020

QTY

PRICE

TOTAL PRICE

Weekdays (Monday - Friday) 8:00 am to 8:00 pm/8:00 pm to 8:00 am (24 hours x 251days)

Weekends, 8:00 am Saturday to 8:00 am Monday (24 hours x 104days)

inspect the exterior of all buildings and patrol the fence line to ensure no forced entry or vandalism has occurred.

Holidays: (10 holidays x 24 hours)

Option Year 1: September 9, 2020 to September 8, 2021

QTY

PRICE

TOTAL PRICE

Weekdays (Monday - Friday) 8:00 am to 8:00 pm/8:00 pm to 8:00 am (24 hours x 251days)

Weekends, 8:00 am Saturday to 8:00 am Monday (24 hours x 104days)

Holidays: (10 holidays x 24 hours)

Option Year 2: September 9, 2021 to September 8, 2022

QTY

PRICE

TOTAL PRICE

Weekdays (Monday - Friday) 8:00 am to 8:00 pm/8:00 pm to 8:00 am (24 hours x 251days)

Weekends, 8:00 am Saturday to 8:00 am Monday (24 hours x 104days)

Holidays: (10 holidays x 24 hours)

Option Year 3: September 9, 2022 to September 8, 2023

QTY

PRICE

TOTAL PRICE

forced entry or vandalism has occurred.

Weekdays (Monday - Friday) 8:00 am to 8:00 pm/8:00 pm to 8:00 am (24 hours x 251days)

Weekends, 8:00 am Saturday to 8:00 am Monday (24 hours x 104days)

Holidays: (10 holidays x 24 hours)

Option Year 4: September 9, 2023 to September 8, 2024

QTY

PRICE

TOTAL PRICE

Weekdays (Monday - Friday) 8:00 am to 8:00 pm/8:00 pm to 8:00 am (24 hours x 251days)

fence line to ensure no forced entry or vandalism has occurred.

Weekends, 8:00 am Saturday to 8:00 am Monday (24 hours x 104 days)

Holidays: (10 holidays x 24 hours)