36C26118Q9400-006.docx

36C26118Q9400

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

662-19-1-133-0002 36C26118Q9400 09-17-2018 Maria Teodoro 916-923-4511

612MCP

Department of Veterans Affairs VA Sierra Pacific Network (VISN 21) VA Northern California HealthCare System 5342 Dudley Blvd, Bldg 209 McClellan

CA

95652-2609 X X 561720 $18.0 Million X N/A X See schedule

612MCP

Department of Veterans Affairs VA Northern California HealthCare System 3230 Peacekeeper Way, Bldg. 209 McClellan

CA

95652-1012

Department of Veterans Affairs FMS VA-9(101) Financial Services Center PO Box 149971 Austin

TX

78714-9971 See CONTINUATION Page Set Aside for SDVOSB who are currently registered at VIP and SAM upon quote submittal.

Contractor shall provide janitorial services at San Francisco VA Medical Center, San Francisco, CA Offerors to submit proposal(s) per instructions provided in Sections 52.212-1 and 52.212-2.

Submit all questions five business days priot to the due date via email to maria.teodoro-tanksley@va.gov Site visit info under Section E under FAR 52.237-1 See CONTINUATION Page 662-3690162-6633-856400-2580 0100561V1 X X Mark J. Mikus Contracting Officer

SECTION B - CONTINUATION OF SF 1449 BLOCKS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

Note to Offeror. Submit an electronic copy of your offer to Maria.Teodoro-Tanksley@va.gov by the date and time specified in Block 8 of Standard Form 1449. See FAR 52.212-1 for additional Instructions, Conditions, and Notices to Offerors or Respondents.

It is imperative that the Solicitation Number be included in the “Subject” line of the email.

1. Contract Administration: Indicate below the names, phone numbers and email addresses of individuals who will handle all contract administration matters:

a. CONTRACTOR: Company Name: ____________________________________ Address: __________________________________________ City & State & Zip: __________________________________ POC & Number: ____________________________________

b. GOVERNMENT: Network Contracting Office (NCO 21) 5342 Dudley Blvd, Bldg 209 McClellan Park, CA 95652

2. Invoice: Contractor shall submit Invoices monthly in arrears electronically through the Tungsten network. No advanced payments are authorized.

3. Payments: The Government will make all payments to the Contractor in accordance with FAR Clause 52.232-33, Payment by Electronic Funds Transfer - Other Systems for Award Management (SAM) Registration and FAR 52.212-4(i).

4. Acknowledgement of Amendments: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO ____________________ DATE _____________________

AMENDMENT NO ____________________ DATE _____________________

5. DUNS Number: Provide the Duns and Bradstreet Number assigned to your firm in the space provided below:

DUNS#________________________________

6. TAX Identification Number: Provide Company’s Tax ID number: _____________________ Registrations. All offerors must be registered at the System for Award Management (SAM) website at www.sam.gov, the On-Line Representations and Certifications (ORCA) website at www.bpn.gov, and have a tax identification number (TIN) and a Data Universal Numbering System (DUNS) number. DUNS information and/or application can be accessed at http://smallbusiness.dnb.com or by calling 1-800-234-3867.

B.1 LIMITATIONS ON SUBCONTRACTING-- MONITORING AND COMPLIANCE (JUN 2011)

This solicitation includes 852.209-10, VA Notice of Total Service-Disabled Veteran-Owned Small Business Set-Aside Accordingly, any contract resulting from this solicitation will include this clause. The contractor is advised in performing contract administration functions, the CO may use the services of a support contractor(s) retained by VA to assist in assessing the contractor's compliance with the limitations on subcontracting or percentage of work performance requirements specified in the clause. To that end, the support contractor(s) may require access to contractor's offices where the contractor's business records or other proprietary data are retained and to review such business records regarding the contractor's compliance with this requirement. All support contractors conducting this review on behalf of VA will be required to sign an “Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement” to ensure the contractor's business records or other proprietary data reviewed or obtained in the course of assisting the CO in assessing the contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs. Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the contractor to protect proprietary information as required by FAR 9.505-4, obtaining access to proprietary information, paragraph (b). The contractor is required to cooperate fully and make available any records as may be required to enable the CO to assess the contractor's compliance with the limitations on subcontracting or percentage of work performance requirement.

Price Schedule The contractor shall provide all management, supervision, tools, equipment, and labor necessary to ensure that aseptic custodial services are performed for the interior spaces in mostly VA administrative and clinical buildings to include public areas, restrooms, waiting room, exam rooms located in Bldgs. 2, 7, large canteen, 8, 9, 10, 200, 203, small canteen, Bldg. 203, and Bldg. 210 located on the campus at San Francisco VA Medical Center (SFVAMC), 4150 Clement Street, San Francisco, CA 94121 (approximately 272,301 sq. ft.) per Performance Work Statement (PWS). SFVAMC shall provide all cleaning supplies and paper products per paragraph 9.0 Government furnished Items/Supplies.

Period of Performance Base Period - 16 Nov 2018- 15 Nov 2019

TOTAL

Option Year 1 - 16 Nov 2019- 15 Nov 2020

TOTAL

Option Year 2 - 16 Nov 2020- 15 Nov 2021

TOTAL

Option Year 3 - 16 Nov 2021- 15 Nov 2022

TOTAL

Option Year 4 - 16 Nov 2022- 15 Nov 2023

TOTAL

SUMMARY

Period of Performance

Amount

Janitorial Services San Francisco VA Health Care System

Performance Work Statement (PWS)

1.0 General Information: The contractor shall provide all management, supervision, tools, equipment, and labor necessary to ensure that aseptic custodial services are performed for the interior spaces in mostly VA administrative and clinical buildings to include public areas, restrooms, waiting room, exam rooms located in Bldgs. 2, 7, large canteen, 8, 9, 10, 200, 203, small canteen, Bldg. 203, and Bldg. 210 located on the campus at 4150 Clement Street, San Francisco, Ca. 94121 (approximately 272,301 sq. ft.). Contractor shall have training and knowledge in aseptic cleaning in a medical setting. Services shall be performed in a manner that shall maintain a satisfactory facility condition and present an aseptically pleasing, neat and clean professional appearance.

1.1 The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2. Tours of duty shall be Monday through Sunday. Evening Shift from 3:30 p.m. to Midnight and 11:30 p.m. to 8:00 a.m.

discoloration, and any other foreign matter. Bas eboards , corners, and wall/floor edges shall also )1.3. The Buildings/Facility Listing Chart in Attachment 1 shall be adjusted by contract modification if a Room/Area number or scope of work is affected. The Building Listing specifies areas and usage that exist at contract commencement date. This listing does not indicate that the usage of the rooms shall remain the same for the duration of the contract. The usage may be changed by the medical treatment facility (San Francisco VA Health Care System – SFVAHCS) as long as the overall scope of work of the contract is not affected.

1.4 Type of Contract: The government will award a Firm Fixed Price contract.

1.5 Invoicing: All invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

VA’s Electronic Invoice Presentment and Payment System – The FSC uses a third-party contractor, Tungsten, to transition vendors from paper to electronic invoice submission. Go to this website: http://www.tungsten-network.com/US/en/veterans-affairs/ to begin submitting electronic invoices, free of charge.

More information on the VA Financial Services Center is available at http://www.fsc.va.gov/einvoice.asp.

Vendor e-Invoice Set-Up Information:

Contact Tungsten at the phone number or email address listed below to begin submitting your electronic invoices to the VA Financial Services Center for payment processing, free of charge. If you have question about the e-invoicing program or Tungsten, please contact the FSC at the phone number or email address listed below:

• Tungsten e-Invoice Setup Information: 1-877-489-6135

• Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com

• FSC e-Invoice Contact Information: 1-877-353-9791

• FSC e-invoice email: vafsccshd@va.gov

1.6. An analysis of required services shall be completed prior to exercising any option years.

2. ACRONYMS/DEFINITION:

Aseptic Cleaning. Techniques and procedures used under sterile conditions. Aseptic cleaning is the effort taken to clean the interior of building and keep people free from hospital micro-organisms.

Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

Contracting Officer (CO). A person with the authority to enter into, administers, and/or terminates contracts and makes related findings. The Contracting Officer is the only individual who has the authority to contractually bind the Government. The Contracting Officer may designate a Government employee to act as his authorized technical representative.

Contracting Officer Representative (COR). The person has been designated as the authorized representative of the Contracting Officer acting within the limits of his/her authority. This individual shall not be authorized to award, agree to, or sign any contract or modification thereto, or in any way to obligate the payment of money by the Government. The COR advises the Contracting Officer on matters relating to this contract, verifies completion of the work, certifies invoices related to completed work, and ensures compliance with all provisions of the contract.

Custodial Cleaning. Providing an array of cleaning functions that are vital to the daily operation of the facility so as to present a clean facility.

Joint Commission (JC). A national organization dedicated to improving the care, safety, and treatment of patients in health care facilities, and publishers of the Joint Commission on Accreditation Manuals.

Subcontractor. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

3.0 BASIC CLEANING SERVICES

The contractor shall accomplish all aseptic cleaning tasks to meet the requirements of this SOW and the Service Delivery Summary (SDS) in Attachment 2. The minimum cleaning frequencies are established in Attachment 3, Estimated Workload Data.

3.1 Maintain Floors: All floors, except carpeted areas, shall be swept, dust mopped, damp mopped daily, wet mopped, and buffed, as needed, to ensure all floors maintain a uniform, glossy appearance that is free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and any other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

3.2 Exam Room/Procedure Room Cleaning: All floors shall be dust mopped and wet mopped with an EPA-approved hospital grade germicidal detergent and maintained per acceptable industry standards to reduce the risk of cross contamination to patients and staff.

3.3 Remove Trash: All trash containers shall be emptied and returned to their initial location. Boxes, cans, or paper placed near a trash receptacle and marked “TRASH” shall be removed. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. The trash shall be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter, and free of odors.

3.4 Clean and Disinfect: Completely clean, disinfect with the use of EPA-approved hospital grade germicidal detergent, and polish dry all surfaces of sinks and plumbing fixtures. After cleaning, receptacles shall be free of deposits, dirt, streaks, and odors.

3.5 Clean Interior Glass/Mirrors: Clean all interior glass, including glass in doors, partitions, walls, display cases, directory boards, etc. After glass cleaning, there shall be no traces of film, dirt, streaks, smudges, water, or other foreign matter.

3.6 Vacuum Carpets: Vacuum carpeted areas. After daily vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spots shall be removed by carpet manufacturer’s approved methods, as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the government representative. Area and throw rugs are included to receive this service.

3.7. Clean Carpets: Regularly spot clean, or extract dirty carpet on a scheduled maintenance program or as needed. All spots are to be removed immediately.

3.8 Vacuum and Clean Floor Mats: Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

3.9. General Spot Cleaning: Spot cleaning shall be performed on a continual basis. Spot cleaning includes, but is not limited to: removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, pushbars, kickplates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

3.10. General Dusting: All horizontal surfaces shall be dusted or cleaned to eliminate dust collection, such as floors, vents, empty shelves, door/window frames, above/below base of equipment, etc.

4.0 BASIC RESTROOMS/LOCKER ROOMS CLEANING SERVICES

The contractor shall accomplish all cleaning tasks to meet the requirements of this specification and the Service Delivery Summary (SDS).

4.1. Clean and Disinfect: Completely clean and disinfect with the use of a E.P.A. approved Hospital Grade Germicidal Detergent provided by the medical center. This includes all listed surfaces sinks, toilet bowls, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, and other such surfaces, using a germicidal detergent. After cleaning, receptacles shall be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kickplates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

4.2 Descale Toilet Bowls: Descaling shall be performed monthly as a minimum, or as often as needed, or by request to keep areas free of scale, soap films, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

4.3 Sweep and Mop Floor: After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. Floors shall be stripped, scrubbed, waxed, etc., as necessary to maintain sanitary conditions and a clean, uniform appearance, at all times.

4.4 Stock Restroom Supplies: Contractor shall ensure restrooms are stocked sufficiently with paper product so they do not run out prior to the next shift. Supplies shall be stored in designated supply areas. No overstocking shall be allowed.

4.5 Event Room Set- Up: Contractor shall set up auditorium, lobbies or other areas for special event with tables and chairs. The Health Care System shall provide contractor with tables and chairs for the required event.

5.0 OTHER CLEANING SERVICES

5.1 Strip, Scrub, Seal, and Wax Floors: Floors shall be stripped, scrubbed, sealed, and waxed as necessary to maintain a uniform glossy appearance, at all times. A non-skid wax is required. A uniform glossy appearance is free of scuffmarks, heel marks, wax build-up, and other stains and discoloration.

5.2 Clean Interior Windows: Clean glass surfaces that are over seven (7) feet high. After surfaces have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills, and glass.

5.3 Shampoo Carpets: All carpets shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the carpeted area shall be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location.

6.0 EMERGENCY OR SPECIAL EVENT CLEANING SERVICES

Upon notification, the contractor shall perform emergency or special event cleaning required in any building, area, or room covered under this contract. The contracting officer shall issue modification for required work. Contractor shall begin emergency work, as determined by the COR and contracting officer, within one hour of notification, which may be verbal. The contracting officer or designated representative shall notify the contractor as soon as a special event requirement is known, but no less than twenty-four (24) hours prior to the event.

7.0 SERVICE DELIVERY SUMMARY

Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. Performance thresholds briefly describe the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Basic Cleaning Services.

Floors, baseboards, corners and wall edges are free of dirt, dust and debris. Trash is empty; plastic liners are in good condition. Trash containers are free of odors and visible dirt. Trash is emptied into outdoor trash collection container. Sinks, faucets, and counter tops are disinfected and have no traces of film, dirt, or smudges. Glass surfaces and mirrors have no traces of film, dirt, smudges, streaks or water spots. Desktops and horizontal surfaces are disinfected and free of dirt, smudges, and dust. Carpets are free of dirt, debris, litter and other foreign matter. Dust is not visible.

Basic Restrooms/Showers/Locker Rooms Cleaning Services.

Restrooms are disinfected and free of dirt, deposits, streaks and odors. Toilets, sinks and showers are disinfected and free of scale, stains, scum and other deposits. Mirrors have no traces of film, dirt, smudges, streaks or water spots. Floors are free of litter, dirt, dust and debris.

Other Cleaning Services.

Floors have a glossy uniform appearance free of scuffmarks, heel marks, wax build-up, other stains and discoloration, at all times. Windows are free of film, dirt, smudges, water, and other foreign matter. Carpets are free of stains and discoloration. Walls and doors are free of scuff marks, dirt, and smudges.

Emergency or Special Event Cleaning Services.

services modification shall meet the requirements of paragraphs 3.0, 4.0 and 5.0 as appropriate.

8.0 CONTRACTOR-FURNISHED ITEMS

All cleaning equipment shall be provided by contractor i.e., housekeeping carts, brooms, mops, dusting equipment, vacuums, floor scrubbers and buffers and all necessary equipment needed to perform the required services. No cleaning equipment shall be supplied by the government.

9.0. GOVERNMENT-FURNISHED ITEMS/SUPPLIES

The government shall provide one room for the contractor’s use as an office and appropriate housekeeping closets.

The hospital shall provide all paper products to include toilet paper, paper towels, paper disposables, soap dispensers, soap for the dispensers, Purell hand sanitizer, liners, carpet shampoo, aseptic cleaning supplies, and wax The hospital shall provide all cleaning supplies and the contractor shall utilize the hospital approved liquid anti-microbial hand soap (Provon without Triclosan agent), Alcohol Foam hand sanitizer (Purell) and germicide detergent.

A listing of approved products shall be provided during post-award orientation prior to commencement of contract performance.

10.0 HOURS OF OPERATION

The contractor shall perform services required by this contract primarily during off-duty hours, week days and weekends including Federal holidays per paragraph 1.2. The Contracting Officer’s Representative (COR) must approve any changes to the contractor’s schedule, in advance. SFVA Medical Center operations are conducted Monday through Friday from 8:00 AM to 4:30 PM, except for federal holidays.

11.0. CONTRACTOR STAFF REQUIREMENTS

11.1. The Contractor shall assign an International Executive Housekeeper Association (IHEA) Certified Executive Housekeeper (CEH) to oversee the overall performance of the contract to insure compliance with all provisions contained in this contract. The CEH doesn’t need to be onsite.

11.2. The CEH shall have at least one (1) year of prior experience as a CEH Manager within the last three years. Written certification of experience and copies of any formal training program (i.e. National Executive Housekeeping Association (NEHA) shall be submitted to the COR before starting work. The COR’s approval must be received prior to an employee working at any of the facilities.

11.3. The contractor shall appoint a supervisor for the work being performed under the terms of this contract. The Supervisor shall be assigned to the medical center to be able to respond within thirty (30) minutes of notification by the COR and shall be available to meet with COR or designated representative within 2 hours after notification to discuss problems areas. After normal duty hours, shall be available within 3 hours.

11.4. The contractor shall be responsible for ensuring all employees receive training appropriate for work in a health care system and office setting and for maintaining patient privacy.

11.5. The contractor’s employees shall be fluent in English and shall be able to read, write, speak, understand and communicate effectively in English. Reasonable accommodations shall be provided whenever possible for contractor employee with disabilities (i.e., hearing impaired, etc).

11.6. Personnel rosters: Current written rosters of all shift supervisors, regular and alternate employees shall be provided to the COR/ACOR. Employees not listed on rosters shall not be allowed to work in the facility.

11.7 Backup Employees: The Contractor shall ensure that sufficient backup employees are trained. The Contractor shall not allow any employee who has not received radiation safety training to enter a restricted area.

11.8. The Contractor shall also be responsible for ensuring that all employees follow NRC regulations, requirements of SFVAHCS, NRC License, and SFVAHCS regulations regarding radiation safety. This training includes maintaining proper security in restricted areas, unlocking and locking restricted areas, and ensuring that radioactive waste is not discarded as normal trash.

11.9. Records: Records of all employee training shall be maintained by the Contractor and made available to the COR, upon request.

11.10. Employee Physical Examinations: Contractor's employees are required to have a physical examination prior to work on any given contract; each employee is expected to be in good physical health and able to work in patient care areas without risk to the patients. No personnel shall be assigned to this contract who are not in good physical health or pose a risk to patients. Contractor's personnel who acquire a communicable illness shall not perform service under the contract and shall be free of illness before returning to work.

11.11. Miscellaneous: Contractor personnel shall not consume food, snacks, drinks or tobacco products except during specified break periods and only in appropriate designated break/smoking areas. Unauthorized smoking, eating, theft or pilferage by Contractor personnel shall constitute adequate cause for the Government to require that the Contractor immediately remove the offender(s) from employment on the health care system facility premises for the duration of this contract.

12.0 QUALITY CONTROL/QUALITY ASSURANCE

12.1 Quality Control: The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. At a minimum, the contractor shall develop quality control procedures addressing the areas identified in paragraph 7.0 - Service Delivery Summary. In compliance with clause FAR 52.246-4 entitled "Inspection of Services," the contractor shall provide a Quality Control Plan that contains, at a minimum, the items listed in paragraphs 12.2. through 12.4, below, to the COR for acceptance not later than the pre-performance conference. The COR shall notify the Contractor of acceptance or required modifications to the plan before the contract start date. The plan shall include:

12.2 A description of the inspection system to cover all services specified in the statement of work. Descriptions shall include specifics as to the areas to be inspected on both scheduled and unscheduled bases, frequency of inspections, and the title and organizational placement of the inspectors. Additionally, control procedures for any government provided keys or lock combinations should be included.

12.3 A description of the methods to be used for identifying and preventing defects in the quality of service performed.

12.4 A description of the records to be kept to document inspections and corrective or preventive actions taken.

12.5 The records of inspections shall be kept and made available to the government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

12.6 Contractor Quality Control Program: Contractor shall have a quality control program to insure all requirements of the contract are provided, as specified. The program shall be continuously improved and is therefore documented in loose-leaf manual format. The program shall include, but not be limited to the following:

12.7 Written work instructions/procedures, processes, and product descriptions to implement contractual obligations. The preparation and maintenance of and compliance with these instructions shall be audited as a function of the Contractor's Quality Control Program to assure compliance with or timely changes to the instructions. The COR shall be on document distribution for all formalized changes to the Contractor's Quality Control Program. The COR shall request corrective action to improve the quality of patient care or cure damage to the facility.

12.8. Inspection system covering HAMS services. This inspection system shall include as a minimum, daily sampling inspection of the rooms in listed in Attachment 3.

12.9 Early detection method and correction of assignable conditions adverse to the quality of service. These include analysis or corrective action records (including customer complaints) for determining causes of defects. This method shall include providing timely written explanation/documentation in response to Government corrective action requests which also include bacteriological monitoring.

12.10. Written work instructions in accordance with paragraph 12.7 for maintenance and use of inspection records and audit documentation. The quality control program shall assure that records are complete and reliable. Reliable records are objective evidence of existing or past quality of service.

12.11 Written work instructions in accordance with paragraph 12.8 to implement quality trend analysis and documentation of management actions taken as a result of analysis of quality data (including contractor and government records, complaints and audit results).

12.12 Contractor shall provide to the COR the HAMS Policy and Procedure Manual submitted with the technical proposal to implement the HAMS program.

13.0 QUALITY ASSURANCE MONITORING

13.1 The Government shall monitor the contractor’s performance to assure that the performance thresholds and standards of performance are met in accordance with paragraph 7.0. Service Delivery Summary. In accordance with FAR 52.212-4 (a) “Inspection/Acceptance” the Government reserves the right to inspect any services that have been tendered for acceptance. The Government may require re-performance of nonconforming services at no increase in contract price.

13.2 The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance standards describe the minimum acceptable levels of the service required for each task. These thresholds are critical to mission success.

13.3 The Government COR shall evaluate the services required by each task to ensure compliance.

13.4 The contractor shall perform all work required by the contract in a satisfactory manner in accordance with the appropriate PWS sheet. The COR shall not consider the service complete until all deficiencies have been corrected.

13.5 The Government COR shall inspect all work required by PWS sheets to ensure contract performance, monthly, utilizing the attached work inspection sheet.

13.6 The Government COR shall receive complaints from facility personnel and pass them on to the contractor’s quality inspector for correction.

13.7 The inspection period is monthly. The inspection period shall be from the first of the month through the last day of each month. The COR should receive no more than 5 complaints. The COR shall record results of the inspection, noting the date and time of inspection. If inspection indicates unacceptable performance, the COR shall notify the supervisor or quality inspector. The Contractor shall be given two hours from notification during shift hours to correct the unacceptable performance. Although the report period is monthly, complaints are by task.

13.8 More than five COR documented complaints during the report period shall result in a decrease of the monthly billing of one percent (1%) by the health care system at the end of the report period.

14.0 BUILDING SECURITY AND CONSERVATION

14.1 The cleaning staff shall perform tasks during off shifts and the contractor shall be responsible for securing all doors.

14.2 Contractor shall be provided keys or allowed access to all buildings and rooms/areas requiring cleaning. Keys to staff offices and clinic areas shall be provided during the post award orientation conference. The government may choose to accompany contractor personnel when in certain secured areas. Keys provided to the Contractor shall not be duplicated or removed from the premises of the SFVAHCS. All keys not issued for the day shall be retained in the designated locked key box. Only shift leaders shall be issued a master key and it shall be in their possession while they are on duty. Contractor shall be responsible for immediately reporting lost keys to the COR or the SFVAHCS Assistant Hospital Officer. The government, at the contractor's expense, (including rekeying all doors that were affected by the lost key) shall replace any keys lost by contractor personnel. In the event a master key is lost or duplicated, the government shall replace all locks and keys on that system. The total cost shall be deducted from the monthly payment due the contractor. If a standard key is lost, the government shall replace the lock for that room and the total cost shall be deducted from the monthly payment due the contractor.

14.3. Contractor’s employees shall not allow anyone use of any key in their possession. They shall not open locked rooms or areas to permit entrance by persons other than contractor employees performing assigned duties. All rooms/areas unlocked for cleaning shall not be left unattended during the cleaning process and shall be locked by contractor personnel after completion of cleaning duties.

14.4 If any difficulty is encountered in keeping areas locked or windows closed and locked, the COR shall be notified.

14.5 Contractor personnel shall turn off all lights they turned on when entering an area.

14.6. Training Requirements: The contractor shall provide evidence that its employees are trained in providing janitorial services for a healthcare system, in all aspects of cleaning and in the use of all chemicals utilized by the contractor. The contractor shall ensure that a minimum of 20 hours of job-specific training is conducted per year, per contract employee. Training shall include the following:

14.7 Minimum Contractor-Furnished Training: Initial training shall cover the following topics listed in 29 Code of Federal Regulation (Labor) 1910.l-1910.1450 and include the item listed below. Training should not be less then two full days.

14.8 General orientation of basic bacteriological concepts, including the basics of how disease is caused and transmitted, how it can be prevented, reduced or contained through proper environmental sanitation methods.

14.9. Infection control orientation, specifically relating duty functions to the technical provisions of this specification.

14.10 Contractor shall ensure all staff are trained and have knowledge in proper use and handling of germicidal detergents, supplies and equipment.

14.11 Care and maintenance of contractor and government-furnished property.

14.12 Familiarization with local fire prevention and safety procedures.

14.13. Familiarization with applicable facility policies/regulations and their effect on sanitation services.

14.14. Familiarization with the contractor's procedures manual.

14.15 Individual duties and responsibilities.

14.16 The hospital shall provide procedures for replenishing cleaning supplies for contractor’s needs.

14.17 Role of contractor's personnel in the facility and their impact on patient care.

14.18 Techniques/methods for measuring quality of work performance.

14.19 Basic orientation to the facility, including contractor function, VA mission and goals.

14.20 Facility emergency management fire and disaster program.

14.21 Hazardous communication standard.

14.22 Utility operation.

14.23 Standard precautions.

14.24 Emergency preparedness.

14.25 Body mechanics/lifting.

14.26 Accident reporting.

14.27 Sexual harassment.

14.28 Ethics.

14.29 Refresher Training: The Contractor is required to provide employees annual refresher training within 30 days of the exercise of each option year. Records of all employee refresher training shall be maintained by the contractor and submitted to the COR within 30 days of such training to verify that refresher training has been accomplished. The contractor shall notify the COR when new annual training is required.

14.30 Developmental Training: The contractor shall plan for developmental employee training sessions for all employees at a frequency of no less than monthly. At all times the contractor shall maintain a current series of three monthly programs. The proposed initial program plans, including topical outlines with a brief statement of content and approximate length of programs, shall be available for review by the COR prior to award. Developmental training shall include, but not be limited to, updating in the areas referred to preceding paragraphs 14.6 through 14.29 and include developmental topics such as communication, individual behavior, group behavior, and motivation.

15.0 SAFETY REQUIREMENTS

15.1 The Contractor shall take such safety precautions as are necessary to protect the lives and health of occupants of the building during performance of contract requirements. The contractor shall immediately correct any fire and safety deficiencies caused by his/her personnel.

15.2 Handling of Infectious Medical Waste ("Red Bag" Waste And "Sharps") Containers: The contractor's employees may be required to collect biohazardous "RED BAG" waste and solids, enclosed "SHARPS" containers from the medical facility exam and treatment rooms, and to deposit the bags and containers in designated biohazardous waste containers (usually located outside and at the rear of the facility in locked cages or storage facilities). Contractor shall maintain records on employee training and shall notify the Contracting Officer or COR/ACOR appointed under this contract, when new annual training is required. The contractor shall provide a certification of annual training for each employee.

15.3 Qualifying Corporate Experience Requirements: Offers shall be considered only from firms who are, in the judgment of the Contracting Officer, well-established in the janitorial business, are financially responsible and able to show evidence of resources, experience and qualifications necessary to render service under the contract.

Attachment 1

Buildings/Facility Listing Chart

Bldg. 7 Lg/Canteen/Aud/Chap/ Bathrooms 18,682

Bldg. 203 Ground Floor and Sm.

Canteen 31,829

Corridors/Hallways Bldgs. 2, 3, 7, 200, 203 & 210,

Total

272,301

End of Attachment 1

Attachment 2

Cleaning Frequency Chart

Hard Surface Floor

End of Attachment 2

ATTACHMENT 3

ESTIMATED WORKLOAD DATA

General Administrative/Industrial Areas CATEGORY I - Minimum Frequency Standards -

BASIC SERVICES

(These frequencies are minimums--the contractor may perform more frequently, at no additional cost to government, if required to maintain level of service.)

Daily

Daily

High Use Areas CATEGORY II - Minimum Frequency Standards

BASIC SERVICES

(These frequencies are minimums--the contractor may perform more frequently, at no additional cost to government, if required to maintain level of service.)

Daily

General Administrative/Industrial Areas CATEGORY I - Minimum Frequency Standards

RESTROOM SERVICES

(These frequencies are minimums--the contractor may perform more frequently, at no additional cost to government, if required to maintain level of service.)

End of Attachment 3

Page 1 of Page 1 of

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (JAN 2017)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this…