36C24819Q0261-0001002.docx

PERFORMANCE WORK STATEMENT

I. INTRODUCTION

a. The Orlando Veterans Affairs Medical Center (OVAMC) has a need for Integrated Pest Management Services (IPMS) that are a part of a comprehensive Integrated Pest Management (IPM) program. IPM is a process for achieving long term, environmentally sound pest suppression using a wide variety of technological and management practices. Control strategies in an IPM program extend beyond the application of pesticides to include structural and procedural modifications that reduce the food, water, harborage, and access used by pests.

II. SCOPE

a. The Contractor shall provide a detailed IPM program that will achieve a long term environmentally sound pest suppression at OVAMC. Contractor shall furnish all supervision, labor, materials, transportation and equipment to accomplish the surveillance, trapping, treatment, pesticide application, and pest removal components of the IPM program. The Contractor shall abide by all rules and regulation set forth by Federal, Environmental Protection Agency (EPA), The Florida Statues-Title XXXII chapter 482 and the National Pest Control Association. It is the contractor’s responsibility to keep abreast and comply with changes in these regulations and codes applicable to the contract.

III. SERVICE LOCATION and SQUARE FOOTAGE

a. OVAMC at Lake Nona, 13800 Veteran’s Way, Orlando, FL 32827.

b. Lake Baldwin OPC, 5201 Raymond Street, Orlando, FL 32803.

c. Lakemont Campus, 2500 S. Lakemont Avenue, Orlando, FL 32814.

d. Viera OPC, 2900 Veteran’s Way, Viera, FL 32940.

IV. SPECIAL NOTICE/BAN USE OF HERBICIDE 2,4 DICHLOROPHENOXYACETIC ACID

a. 2,4-Dichlorophenoxyacetic Acid (2,4-D) is registered with the EPA as a pesticide and is widely used as a selective herbicide. NOTE: However, there is the perception among Veterans that there is a relationship between 2,4-D, Dioxin and Agent Orange. Previous directives have banned the use of 2,4-D on all Veterans Affairs (VA) facility grounds. Veterans Health Administration continues the ban of the selective herbicide 2,4-D acid for use on all VA facility grounds. The COR will monitor the use of all pesticides used to ensure compliance.

V. BACKGROUND INVESTIGATION

a. Background checks and investigations is required for this contract IAW VA Directive 0710, Personnel Security and Suitability Program.

b. Contractor shall provide a List of employees that will be working at each Government facility listed in the contract.

VI. TASKS

a. Contractor shall complete a thorough walkthrough inspection, ten (10) days prior to contract performance period of the interior and exterior of each facility. Inspection results shall be provided in the IPM program.

b. Contractor shall provide the IPM program ten (10) days) after the initial interior and exterior inspection of all facilities. IPM program shall include, but is not limited to the management of the following:

i. Feral (wild) rodents (i.e., rats and mice, gophers, squirrels, etc.);

ii. Feral birds (i.e., pigeons, starlings, blackbirds, sparrows, etc.);

iii. Other feral vertebrate pests (i.e., bats, skunks, moles, snakes, dogs, cats, etc.);

iv. Wood destroying organisms (i.e., termites, carpenter ants, fungi, etc.);

v. Stored food pests (i.e., weevils, beetles, moths, etc.);

vi. Weeds and plants (i.e., dandelion, plantain, industrial weeds, aquatic plants, algae, etc.);

vii. Insects of ornamental plants and shade trees (i.e., powdery mildew, leaf spot, aphids, leafhoppers, scales, etc.);

viii. Insects of turf and lawns (i.e., sod worms, nematodes, etc.); and

ix. Disease-carrying vectors (i.e., mosquitoes, flies, ticks, etc.).

x. African Iris, Plumbago, Ixora Dwarf, Blue Daze, Croton, Twin Sisters, Asiatic Jasmine, Mondo, Loropetalum, Saw Palmetto, Roses, Flax Lilly, Indian Hawthorn, Cardboard Palm, Coontie, Fakahatchea Grass, Star Jasmine Liriope, Philodendron Xanadu and Mulley Grass

xi. Winged Elm, Leland Cypress. Crepe Myrtle, Yaupon Holly, Dahoon Holly, Live Oak, Buda Belly Bamboo, Golden Goddess Bamboo, Canary Island Date Palm, Bismarck Palm, Cardboard Palm, Christmas Palm, Pindos Palm, Sabal Palm, Washingtonian Robusta, Chinese Fan Palm, Sylvester Palm, Water Oaks, Laurel Oaks, Long leaf Pine, Tabeuia (Trumpet Tree), and Sweet Gum.

c. Contractor shall provide a service schedule that includes the date of the visit, and the approximate duration of each visit.

d. Select and utilize non-chemical control methods that will eliminate or repel pests (including, but not limited to insect electrocution devices, traps, caulking, air screens).

e. All turfs shall be treated for fungus outbreaks on a as needed basis with fungicide. Contractor shall select and use the most environmentally sound pesticide(s), herbicides, insecticides and fungicides to affect control of building interior and exterior grounds. Control (eliminate or prevent the flourishing or spread) of general arthropod pests (including, but not limited to cockroaches, fire ants, carpet beetles, spiders, carpenter ants, carpenter bees, centipedes, and millipedes) and other arthropod pests not specifically included in the contract.

f. Control flying insect pests (including, but not limited to house flies, stable flies, blow flies).

g. Control predatory pests/disease vectors (including, but not limited to lice, fleas, mites, ticks, bees, wasps, mosquitoes, birds, bats, snakes, and all other vertebrate).

h. Contractor shall provide emergency bed bugs (cimex lectularias, cimex hemipterus) treatment within two (2) hours of notification from the COR.

i. Control pests including, but not limited to saw tooth grain beetles, red/confused flour beetles, trogoderma beetles, grain moths).

j. Control mice and rats including, but not limited to house mice, field mice, roof rats, and Norway rats.

k. Provide Pest control for ornamental and Turf (to include and no limited to Turf, Shrubs, flower beds, Trees, Palms).

l. Contractor shall apply a liquid broadleaf weed control to turf and bedded areas.

m. Contractor shall apply herbicides to control weed sprouts in decorative areas (flower beds), sidewalk joints, hardscapes and perimeter fence line. Also provide herbicide application to the Asiatic jasmine beds at Lake Nona.

n. Contractor shall apply round up or equivalent applications weekly during the summer and bi-weekly during the winter. Round up or equivalent shall be applied to all sidewalks, patios, parking lots, roads, ornamental beds, and hardscapes.

o. The Contractor shall respond within 12 hours after receipt of notification by the Contracting Officer or COR to re-treat areas where contract specifications have not been met.

p. Five (5) days prior to initial application, the contractor shall furnish to the COR, a list of the trade names of the chemicals used; labels showing the contents, the use strength of the chemical as applied, the antidote, and SDS. This information is required for emergency treatment in the event of ingestion of and/or contact with the materials. The Contractor shall furnish the same information each time s/he changes chemicals or products used in the performance of this contract.

VII. SERVICE CALLS

a. Emergency: The Contractor shall respond via phone within 30 minutes after receipt of notification by the COR, and be on site within 2 hours to provide IPM management services to eradicate pests.

b. Bed Bugs: The Contractor shall respond via phone within 30 minutes after receipt of notification by the COR, and be on site within 2 hours to eradicate bed bugs.

VIII. PESTICIDE APPLICATION PROVISIONS

a. The following provisions shall be adhered to by the Contractor in performing pesticide applications of the areas specified below:

b. Food Handling Areas - Treatment is limited to times when food is not being held, processed, prepared, or served; and while not occupied by facility employees. The Contractor (in the possession of pesticides or application equipment) shall at no time enter facility elevators which are occupied by food service equipment.

c. Patient Occupied Areas - The Contractor shall utilize odor free pesticides that does not expose patients or staff above permissible exposure levels and use a low volatility as possible, in accordance with the established guidelines.

d. Critical Areas - The Contractor shall submit a list of pesticides for intended use in areas listed below for COR approval prior to all pesticide application. When space treatment is required in these areas, the Ultralow Volume method of pesticide application shall be utilized with approved equipment capable of delivering a particle size range of 0.5 to 15 microns. The planned use of pesticides in these areas requires recognition of the attendant hazards to occupants, supplies, equipment and surfaces. No substitution shall be made at any time without approval in advance from the COR.

CRITICAL AREAS

Pharmacy

Research Facilities

Operating Room

Intensive Care Units

Respiratory Care Areas

SPD

IX. SCHEDULE/HOURS OF OPERATION

a. Pest management tasks shall be pre-scheduled and performed during normal business hours. Contractor shall not work outside regular agreed working hours without prior approval of the COR.

b. In the event climate or weather conditions become unsuitable for work or may induce an environmental hazard, then the entire work shall be re-scheduled to a date and time satisfactory to the Contractor and the COR. Postponement will not reflect any penalties assessed to the Contractor, nor would there be any additional cost to the Government.

c. The Contractor shall not interfere with daily hospital operation to include emergencies, hospital drills, utility services, fire protection systems service, transporting patients, and equipment.

d. Some contract tasks may require performance after normal business hours. Normal business hours are 8:00 am - 4:30 p.m., Monday through Friday, excluding federal holidays. The Contractor shall sign in at the beginning of their scheduled performance and sign out at the end of their scheduled performance. Sign in and out for interior pest control services will be at Lake Nona Building 1, Sign in and out for exterior pest control services will be at Lake Nona, building 5 grounds office and building number 3136 at Lake Baldwin. The following is a list of Federal holidays:

FEDERAL HOLIDAYS

New Year's Day (January 1).

Birthday of Martin Luther King, Jr. (Third Monday in January).

Washington's Birthday (Third Monday in February).

Memorial Day (Last Monday in May).

Independence Day (July 4).

Labor Day (First Monday in September).

Columbus Day (Second Monday in October).

Veterans Day (November 11).

Thanksgiving Day (Fourth Thursday in November).

Christmas Day (December 25).

X. PERSONNEL QUALIFICATIONS AND REQUIREMENTS/PERMIT

a. Contractor shall maintain personnel certification and training during the performance of this contract and update the COR with a revised list each time a certification is renewed.

b. Non-certified employees may assist the supervisor in performance of the work if they are in immediate contact with and visible to the supervisor. The supervisor will assume all responsibility for their work.

c. The Contractor shall comply with applicable federal, state and local regulations and guidelines and licensing of pest control operators, performance of pest control, and use of approved pest control chemicals and equipment.

d. All the contractor’s personnel assigned to the performance of this contract shall be clearly distinguishable from VA employees and must have visible on their uniforms, the name of the company and employee’s name so they are easily recognizable.

e. The Contractor must obtain a permit to perform preventive termite treatments for new construction, except for preventive termite treatments on additions to existing structures for which the licensee has a current termite treatment contract. (FL Statues- Title XXXII 482.0815)

XI. REPORTS

a. All logs and reports shall be catalogued by the Contractor.

b. Integrated Pest Management Maintenance Services performed during the work hours will be documented after each treatment visit prior to the Contractor leaving the facility and forward to the COR for review.

c. Contractor shall furnish an initial and quarterly report to the COR containing pest trending and the amount of pesticides used during the fiscal year to include the amounts of insecticides, herbicides, and rodenticides.

XII. QUALITY CONTROL PROGRAM

a. Provide and maintain a quality control inspection system that incorporates the services stated in this contract. The purpose of the quality control inspection system is to detect and correct deficiencies in the quality of services before the level of performance becomes unacceptable and/or the COR identifies the deficiencies.

b. Provide and maintain a quality control checklist that shall be used in evaluating the contract performance during regularly scheduled and unscheduled inspections. The checklist shall include all building or site serviced by the Contractor, as well as all tasks required to be performed.

d. A quality control file shall contain a record of all inspections conducted by the Contractor and any corrective actions taken. The file shall be maintained throughout the term of the contract and made available to the COR upon request.

e. Contractor shall create and submit an Accident Prevention Program to the COR ten (10) working days prior to the start date of the contract.

XIII. STORAGE OF PEST CONTROL MATERIALS

a. Storing of pest control materials or equipment is prohibited at all Government facility specified in this contract.

XIV. DISPOSAL OF HAZARDOUS WASTES

a. The Contractor shall not dispose of pesticide containers or materials contaminated with pesticides on Government facilities specified in this contract.

XIV. DELIVERABLES

Deliverable #1, V a. Contractor shall carryout Background checks and investigations IAW VA Directive 0710, Personnel Security and Suitability Program.

Initial

1 Original

Electronic format

COR/CO

Deliverable #2, VI. b.

Contractor shall Provide the Integrated Pest Management Plan (IPM) that include the result from the initial walkthrough inspection.

Initial/Revise as needed

COR for approval ten (10) working days prior to the start date of the contract.

Deliverable #3, V. b.

Contractor shall provide a List of employees that will be working at each Government facility listed in the contract.

Initial/Update as needed

1 Original

Electronic format

COR/CO

Deliverable #4, VI. p.

Provide current labels and SDS for all chemicals to be used

Five (5) days prior to each application

1 Original

Electronic format

COR/CO

Deliverable #5, VI. c.

Contractor shall provide a service schedule that includes the date of the visit, and the approximate duration of each visit.

Monthly

1 Original

Electronic format

COR/CO

Deliverable #6, XI. b.

Prior to the contractor leaving the facility after each treatment, IPM maintenance services performed shall be documented and forwarded to the COR for review.

After completion of each service

COR

Deliverable #7, XII. e. Contractor shall create and submit an Accident Prevention Program

Initial

1 Original

COR, ten (10) working days prior to the start date of the contract.

XV. PERFORMANCE REQUIREMENT SUMMARY

a. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Method of Surveillance

Incentive (Positive &/or Negative

PRS #1, X. c.

The contractor shall provide pest control services with certified, trained and licensed pest control operators.

All pest control measures will require no less than one follow-up inspection to insure pest problems have been eliminated.

98%

Periodic Surveillance

Positive: Acceptable rating in Contractor Performance Assessment Reporting Systems (CPARS

Negative: May result in adverse CPARS and/or reperformance of work.

PRS #2, VI. o.

Contractor shall respond within 12 hours after receipt of notification by the CO or COR to re-treat areas where contract specifications have not been met.

Contractor responds within 12 hours.

95%

Customer Feedback Positive: Acceptable in CPARS.

Negative: May result in adverse CPARS.

PRS #3, VIII. a.

Emergency: The Contractor shall respond via phone within 30 minutes after receipt of notification by the COR, and be on site within 2 hours to provide IPM management services to eradicate pests.

Contractor responds within 2 hours.

95%

Customer Feedback Positive: Acceptable in CPARS.

Negative: May result in adverse CPARS.

PRS #4, XI.

Submit Reports

All reports contain correct information and submitted on time.

99%

Direct Observation

Positive: Acceptable in CPARS.

Negative: May result in adverse CPARS.

PRS #5, VI e. m.

Provide Pesticide, Herbicide, Insecticide, and Fungicide treatment at OVAMC Lake Nona.

Negative: May result in adverse CPARS.

PRS #6, VI e. m.

Provide Pesticide, Herbicide, Insecticide, and Fungicide treatment at lake Baldwin OPC.

Negative: May result in adverse CPARS.

PRS #7, VI e. m.

Provide Pesticide, Herbicide, Insecticide, and Fungicide treatment at the Lakemont Campus.

Negative: May result in adverse CPARS.

PRS #8, VI. n.

Provide round up or equivalent applications at Lake Baldwin OPC

Negative: May result in adverse CPARS.

PRS #9, VI. n.

Provide round up or equivalent applications at OVAMC Lake Nona

Negative: May result in adverse CPARS.

PRS #10, VI. n.

Provide round up or equivalent applications at Lakemont Campus

Negative: May result in adverse CPARS.

PRS #11, VI. m.

Herbicide application to the Asiatic jasmine beds at Lake Nona

Negative: May result in adverse CPARS.

PRS #12, VI. n.

Project application (round up or equivalent)

Negative: May result in adverse CPARS.