27SEPRLS3 - Bid - Final.docx
DOCX document 107 KB Posted
- Solicitation number
- BD-27-1026-DOE02-DOE01-133339
- Issued by
- Massachusetts
About this file
This is a bid submission document for the Massachusetts Department of Elementary and Secondary Education (DESE) in response to Request for Response (RFR) 27SEPRLS3 for Problem Resolution System Complaint Resolution Assistance. The solicitation seeks a vendor to provide temporary support to the Problem Resolution System Office by investigating state complaints from intake through resolution under DESE oversight. The bid includes proposals for staffing, methodology, and operational approach to handle complaint investigations on behalf of the department. The contract term and specific response requirements are outlined within the submission to meet DESE's operational needs for managing the complaint resolution process efficiently and effectively.
The bid submission contains pricing information, staffing proposals, and qualifications that address the vendor's capacity to deliver complaint resolution services. The document includes details on resource allocation, investigation procedures, and quality assurance measures designed to ensure compliance with state requirements. Additional information regarding contractual obligations, performance metrics, and service delivery timelines are incorporated to demonstrate the bidder's understanding of the scope and commitment to fulfilling the temporary support role within the Problem Resolution System Office.
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Text version
135 Santilli Highway, Everett, MA 02149 | 781.338.3000 | TTY: N.E.T. Relay (800).439.2370
Bid Template Request for Response (RFR) |_| | Request for Quote (RFQ) |_| | Departmental Master Agreement (MA) |_|
| COMMBUYS Bid #: |
| BD-27-1026-DOE02-DOE01-133339 |
| Alternate ID (RFR / RFQ / MA #): |
| 27SEPRLS3 |
| Bid Title: |
| Problem Resolution System Complaint Resolution Assistance |
| Contract Managers Name: |
| Renee Labrecque Simon | Email: Renee.Simon@mass.gov |
| Contract Managers Title: |
| IDEA Fiscal Manager | Phone: 413-626-9965 |
| Contract Managers Unit: |
| SEPP |
| 1 |
| Brief Description of Bid (Limited to 500 Characters including spaces): The Department of Elementary and Secondary Education (DESE) is seeking to hire a vendor (the Vendor) that can provide temporary support to the Problem Resolution System Office (PRS) by investigating state complaints received by PRS from intake to resolution on behalf of and under the oversight of DESE. |
| 2 |
| Acquisition Method: |_| Fee for Service or |_| Outright Purchase (commodity) |
| 3 |
| Number of Vendors: |_| Single |_| Multiple: (If in the best interest of the Commonwealth, the Department reserves the right to award this procurement to either a single vendor or multiple vendors regardless of option selected) |
| 4 |
| Contract User(s): |_| Department of Elementary and Secondary Education Only |
|_| For use by Public School/Districts, with execution of a separate contract, following Chapter 30B requirements – (MA only)
| 5 |
| Expected Duration of Contract: Initial Duration: From: (Approval Date) – To: 6/30/2027 |
Renewal Option: |_| Yes / |_| No If yes, # of Renewals 1 (up to a maximum of 12 months for each renewal option) Renewal Dates: From: 7/1/2027 to 6/30/2028
Anticipated Expenditures, Funding or Compensation for Expected Duration: (please select only 1 option) |_| Contract will have a Maximum Obligation Amount (Initial Duration Amount Only): $250,000.00 |_| Contract will be based on Rates (For use with Departmental Master Agreements (MA) only):
Total Contract Amount (Initial Duration PLUS Renewal Amount): $500,000.00
| 7 |
| Funding Source*: Federal |_| 100% | State |_| % | Trust |_| % | Capitol |_| % |
Appropriation / Account #: 7060-7003 | Unit Code: 235C | Federal Program Code: FH027A2576 *This information is subject to change prior to and/or during award
| 8 |
| How to respond to this bid posting: All responses must be uploaded to the COMMBUYS website (www.commbuys.com) for this bid, by the bid opening date (as listed below). Emailed responses will not be accepted. Responses not submitted to COMMBUYS on time will not be reviewed. No exceptions. If you need assistance with registering on COMMBUYS and/or uploading your response, please contact the COMMBUYS helpdesk at: OSDHelpDesk@mass.gov or 1-888-627-8283 or |
617-720-3197. Be sure “No Bid” is unchecked when responding. Failure to do so may result in disqualification.
| 9 |
| Bid opening date (all bids must be uploaded to COMMBUYS no later than the date and time below): |
Bid opening date: 9/24/2026 | Bid opening time: 12:00 PM (Eastern Time) |_| Check here if this is a Departmental Master Agreement (MA)Rolling Enrollment Bid (If bid is being set up as an MA, bids will be accepted on an on-going basis from the Date the Bid is Posted to the Final Open Date of: , 12:00 PM ET.
| 10 |
| Pre-Bid Conference: |_| No / |_| Yes |
Date: | Time: (Eastern Time) |_| AM / |_| PM | Location: | Contact Person:
Additional Information:
| 11 |
| Inquiries: Questions will be accepted by logging into COMMBUYS, locating this bid posting and using the Q & A tab feature. |
All Questions with corresponding Answers will be posted to COMMBUYS in either the Q & A tab or as an uploaded document.
Questions Submission Deadline: Date: 9/17/2026 Time 12:00 (Eastern Time) |_| AM / |_| PM image1.gif image2.jpeg
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