25-29 RFI V2 3.21.25 (Attachment 1).docx

Internal Revenue Service (IRS) User & Network Services (UNS) 25-29 APMO-Virtual Desktop Infrastructure (VDI) Cloud Implementation Request for Information (RFI) April 2, 2025

25-29 APMO-Virtual Desktop Infrastructure (VDI) Cloud Implementation RFI | ii Introduction This is a Request for Information (RFI) -- hereinafter Notice. This is NOT a solicitation for proposals, proposal abstracts, request for bids or quotations, nor a promise to issue a solicitation in the future. The purpose of this RFI is for the Government to obtain knowledge and information for project planning purposes only.

No proprietary, classified, confidential, or sensitive information should be included in responses to this Notice, unless otherwise appropriately marked by the Respondent. The Government reserves the right to use any non-proprietary technical information received in response to this Notice in any resultant solicitation(s). Do Not Submit any Proposals / Offers / Quotes in response to this Notice.

At a summary level, the Government has interest in and is seeking information regarding the capability of firms who can provide services pertaining to implementation of cloud-based virtual desktop infrastructure (VDI) solution.

Request for Information Number: 25-29 A-PMO VDI Cloud Project Title / Short Description: 25-29 A-PMO IRS VDI Cloud PSC or FSC Code: DA10 – IT & Telecom – Business Application/Application Development Software as a Service (SaaS) NAICS Codes: 541519 - Other Computer Related Services Release Date: Wednesday April 2, 2025 Response Date: Wednesday, April 23, 2025 no later than 4:30 p.m. ET.

Primary Point of Contact and Contact Information:

Name: Tujuannah Strickland and Borey Pek Title: Business Operations Specialist Email: Tujuannah.S.Strickland@irs.gov CC: Borey.T.Pek@irs.gov Responses shall be submitted to the email addresses above and have subject line of email: “25-29 A-PMO VDI Cloud”.

25-29 APMO- Virtual Desktop Infrastructure (VDI) Cloud Implementation The IRS is implementing cloud-based VDI as a key component of its modernization strategy to enhance technology, digital services, data security, customer service, and process efficiency. VDI enables centralized management, scalability, and consistent user experience across devices. By enforcing controlled access and robust security measures, VDI strengthens data security and enhances customer service by enabling Information Technology (IT) teams to resolve issues from anywhere, at any time, using various devices to maximize resource utilization. Additionally, VDI supports process improvements by reducing hardware dependencies, promoting automation and standardization, and contributing to cost savings and adherence to federal laws and regulations for data protection, privacy, cybersecurity, and information management. Finally, VDI lowers capital expenditure by minimizing the need for physical hardware and associated maintenance costs as the desktop interface and applications are hosted on a remote server rather than on a local physical computer.

The VDI implementation will follow a phased approach. In Calendar Year 2025 (CY25) 4,000 users consisting of IRS personnel and cleared contractors will migrate to the VDI Cloud Solution, increasing to 8,000 users in Calendar Year 2026 (CY26). This approach allows the IRS to thoroughly evaluate system performance and operational readiness, address any potential challenges in a controlled environment, and provide an opportunity to plan for future expansion to additional personnel and contractors. This approach aligns with the Federal Cloud Computing Strategy (“Cloud Smart”), enabling the IRS to create a scalable platform that accounts for future growth. By adopting VDI, the IRS is positioning itself to better meet evolving operational demands while ensuring secure and reliable IT services for its users.

Purpose The purpose of the VDI Cloud Solution project is to provide a flexible, secure, and cost-effective solution for delivering desktop environments to users and enhance operational efficiency. This cloud-based solution enables the IRS to elastically scale infrastructure, increasing resiliency, promoting workload portability, and reducing operational overhead costs and lead times traditionally associated with provisioning and maintaining physical laptops.

RFI Instructions Responses to this RFI are requested in two (2) parts and must be submitted using Attachment 3 25-29 RFI Response Template.

Responses shall have subject line of email: “25-29 A-PMO VDI Cloud”.

Part I Company Profile Information - IRS seeks company profile information about the firms that provide services positioned to address the requirements discussed above.

Part II Capability - IRS seeks Industry responses to specific questions. Do not include any support documentation for any company other than your own. This is an analysis of your company’s abilities.

Part I: Company Profile Information Responders to this Notice must provide the following company information:

Company Name and Address Company technical Point of Contact (POC) information to include name, title, telephone number, and email address.

Applicable NAICS (North American Industry Classification System) Code List active governmentwide contracts that your company has been awarded (GWACs, IDIQs, and BPAs – include applicable SIN) Business Classification / Socio-Economic Status (e.g., large, small, 8(a), women owned, hub-zone, SDB, Service-Disabled Veteran Owned) Subcontracting / partnering / teaming possibilities Part II: Capability Responses to this Notice must include the following answers to the below questions answered in Attachment 3 25-29 RFI Response Template:

1. What experience do you have with previous cloud-based VDI federal or other government deployments? In your response, please specify the VDI (DaaS) implementation on federal agencies. Please provide previous contracts awarded within three years timeframe, including dollar values and task order (TO) numbers.

2. What is the largest customer base your company has supported on VDI?

3. Do you have experience in deploying VDI managed services, professional services and/or integration support for federal agencies?

4. What experience do you have in achieving and maintaining an agency specific ATO (Authority to Operate) based upon a FedRAMP High provisional ATO?

5. Please describe your strategy on VDI session protection.

6. Please provide your patch management strategy for virtual desktop operating systems.

7. Please provide examples of Service Level of Agreement (SLA) monitoring and enforcement mechanisms.

8. What are your best practices for reducing government transition risks?

Terms and Conditions regarding this Notice This Notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. All costs associated with responding to this Notice are solely at the responding party's expense. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Further, the Government may contact the vendor for additional information regarding the information submitted as part of this market research effort. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization’s qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published in Government Point of Entry or other similar source (e.g., GSA E-buy). However, responses to this notice will not be considered adequate responses to a solicitation.

Responses to this notice are not offers and cannot be accepted by the Government to form a binding contract or agreement. The Government will not be obligated to pursue any particular acquisition alternative as a result of this notice. Responses to the notice will not be returned. Not responding to this notice does not preclude participation in any future solicitation if one is issued.

No proprietary, classified, confidential, or sensitive information should be included in responses to this Notice, unless otherwise appropriately marked by the Respondent. The Government reserves the right to use any non-proprietary technical information received in response to this Notice in any resultant solicitation(s).

Do Not Submit any Proposals/Offers in response to this Notice.

Thank you for your response to this Request for Information.

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