2-Kathy Vandevelde Resume 2025_redacted.docx

Nicole Renee Clay

6233360142 | Organizedgoalgetter2021@gmail.com | 7905 W Thunderbird Rd, Unit 273, Peoria, Arizona 85381

PROFESSIONAL SUMMARY

Results oriented Social Services provider dedicated to aligning agency targets and objectives with client service outcomes. Articulate, charismatic, passionate, and motivated worker with good communication and organizational skills that exhibits strength in innovative thinking and advanced problem solving. Progressive experience managing a variety of social service programs to include recruitment, hiring and talent development of employees working in those programs, developing training curriculum that meets program goals and objectives. Well versed in the behavioral health and foster care systems through work and personal experience.

SKILLS

· Ongoing training in Relias

EXPERIENCE

REFERRAL COORDINATOR

FAMILY SERIVICE AIDES, 2023-CURRENT

· WORK AS A TEAM MEMBER TO ENSURE PROGRAM CAPACITIES ARE MET. COMMUNICATE WITH THE DEPARTMENT OF CHILD SAFETY WEEKLY OR MORE FREQUENTLY IF NEEDED, TO CONVEY PROGRAM CAPACITIES FOR ALL FSA CONTRACTED PROGRAMS; SVO/PARENTING TIME, FAMILY CONNECTIONS, TRIPLE P. ACKNOWLEDGE RECEIPT OF REFERRALS IN THE STATE DATABASE, GUARDIAN. NOTIFY THE FAMILY CONNECTIONS SUPERVISOR/TEAM LEAD OF RECEIPT OF REFERRALS AND FORWARD TO SUPERVISORS FOR ASSIGNMENT.

· PRINT HARD COPY FSA FILES AND FILE. NOTIFY THE TRIPLE P SUPERVISOR OF RECEIPT OF REFERRALS AND FORWARD TO THE TRIPLE P PRACTITIONER(S). PRINT HARD COPY FSA FILES AND FILE. PRINT SVO/PARENTING TIME REFERRAL COVERSHEETS FOR THE FAMILY ENGAGEMENT SPECIALIST.ASSIST WITH OR MAKE THE 1ST CONTACT WITH THE PARENT(S)/CAREGIVER(S) TO ENSURE CORRECT CONTACT INFORMATION WAS PROVIDED. IF NOT, IMMEDIATELY INFORM THE FAMILY ENGAGEMENT SPECIALIST. UPDATE DIGITAL AND HARD COPY FILES WITH UPDATED CONTACT INFORMATION.

· ADD SVO/PARENTING TIME REFERRALS TO THE MASTER LIST WITH ACTIVE LINKS. STAFF CASES WITH THE SVO/PARENTING TIME SUPERVISOR(S) AND FAMILY ENGAGEMENT SPECIALISTS AND ASSIGN TO CASE AIDES FOR SERVICE. PRINT REFERRALS AND ASSEMBLE HARD COPY FSA CLIENT FILES AND FILE. TRACK CASE AIDE VISITATION CALENDARS THROUGH SHARED LINKS AND ENSURE SUMMARY NOTES (OR NEW PARENTING TIME WEEKLY REPORTS) HAVE BEEN SUBMITTED AT THE END OF THE WEEK. COMMUNICATE TO THE FAMILY ENGAGEMENT SPECIALIST ANY DEFICIENCIES/INTERRUPTIONS IN SERVICES AND/OR MISSING DOCUMENTATION.

· NOTIFY DCS SAFETY SPECIALISTS OF PENDING SVO/PARENTING TIME SERVICE CLOSURES AT 30 DAYS, 2-WEEKS, 1 WEEK, AND DAILY FOR THE LAST 3 DAYS OF THE SERVICE AUTHORIZATION PERIOD. TRACK AND DOCUMENT NOTIFICATIONS. NOTIFY CASE AIDES, THE FAMILY ENGAGEMENT SPECIALIST, AND THE SVO/PARENTING TIME SUPERVISOR(S) OF REFERRAL EXTENSIONS. ENSURE REFERRAL CLOSURES HAVE BEEN SUBMITTED ON TIME. COVER VISITS OR PROVIDE TRANSPORT ASSIST AS NEEDED AND AS DIRECTED BY THE SVO/PARENTING TIME SUPERVISOR AND FAMILY ENGAGEMENT SPECIALIST.

Parent Aide Family Service Aides, 2021 - Current

· Work Directly with clients to make behavioral changes to meet protective capacities/objectives and achieve reunification goals with their children.

· Perform initial client assessment and develop parenting plans that align goals and objectives with DCS and the juvenile court mandates.

· Supervise visitation with clients and their children to assure safety needs and give parents an opportunity to demonstrate that they can effectively parent and meet the child's basic needs.

· Coordinate with other service providers to assist the client to meet their own basic needs rather it is substance abuse services, housing services, or domestic violence counseling. Educate the client on how to parent more effectively using the Nurturing Parenting Curriculum

Training Administrator Family Service Aides, 2021 - 2021

· Develop and draft training procedures for all positions within Family Service Aides.

· Work with and collaborate with Supervisors, Program Managers, and other pertinent staff to understand programs, positions, and requirements.

· Draft step by step training procedures for positions, such as Case Aide, Parent Aide, Nurturing Parenting Practitioners (NPP), Family Connection Coordinators (FCC) and SENSE, etc.

· Include existing documents and/or create new ones to assist with training

· Seek feedback and input from pertinent staff, Supervisors, Program Managers, etc.

· Revise and redact training steps and procedures as directed

· Finalize training steps for use by supervisors or those who will train

· Audit use of the material during training for improvement

Case Aide Supervisor Family Service Aides, 2019 - 2021

· Assist with screening, scheduling, interviewing, and hiring applicants for Case Aide positions

· position Establish a new hire shadowing schedule for Case Aides

· Keep and maintain supervision logs and binder

· Complete monthly field checks for each Case Aide

· Ensure all program documentation is submitted within FSA required time frames

· Ensure Case Aides maintain a full case load based on employment status and contract capacity

Parent Aide Family Service Aides, 2018 - 2019

· Work Directly with clients to make behavioral changes to meet protective capacities/objectives and achieve reunification goals with their children.

· Perform initial client assessment and develop parenting plans that align goals and objectives with DCS and the juvenile court mandates.

· Supervise visitation with clients and their children to assure safety needs and give parents an opportunity to demonstrate that they can effectively parent and meet the child's basic needs.

· Coordinate with other service providers to assist the client to meet their own basic needs rather it is substance abuse services, housing services, or domestic violence counseling. Educate the client on how to parent more effectively using the Nurturing Parenting Curriculum

Parent Aide Terros Health, 2016 - 2018

· Work Directly with clients to make behavioral changes to meet protective capacities/objectives and achieve reunification goals with their children.

· Perform initial client assessment and develop parenting plans that align goals and objectives with DCS and the juvenile court mandates.

· Supervise visitation with clients and their children to assure safety needs and give parents an opportunity to demonstrate that they can effectively parent and meet the child's basic needs.

· Coordinate with other service providers to assist the client to meet their own basic needs rather it is substance abuse services, housing services, or domestic violence counseling.

· Educate the client on how to parent more effectively using the Nurturing Parenting Curriculum

· Provide transportation for children who require supervised visitation with their parents.

· completed behavioral health intakes for substance abuse services

Department of Child Safety Shelter Manager Family Support Resources, 2008 - 2016

· Managed DCS shelters and at times more than 2 shelters at a time

· Coordinated with DCS placement centers and staff

· Managed children of all behavioral, and cultural backgrounds

· Managed children who had sexually acting out behaviors

· Coordinated with juvenile parole and probation for those children who were on parole or probation

· Participated in court proceedings

· Ensured that the DCS shelters were up to standard with licensing regulations

· Coordinated care with outside providers, administered medications, transported children to routine doctor and behavioral health appointments

Behavioral Health Technician Group Home Manager Consumer Advocacy Projects, 2003 - 2008

· Intervened in crisis situations to protect residents and others

· hired, trained, and supervised a team of 4 staff

· implemented ongoing staff training programs

· Monitored team performance, including developing performance improvement plans

· Identified and addressed clients' barriers such as writing individual service plans and developing objectives

· connected families with resources when children were identified as needing further assessments or support.

Behavioral Health Technician Group Home Manager Tungland Corporation, 2002 - 2003

· Intervened in crisis situations to protect residents and others

· hired, trained, and supervised a team of 4 staff

· implemented ongoing staff training programs

· Monitored team performance, including developing performance improvement plans

· Identified and addressed clients' barriers such as writing individual service plans and developing objectives

· connected families with resources when children were identified as needing further assessments or support.

Administrative Assistant Swift Transportation, 2000 - 2002

· Stayed on top of tracking procedures by updating databases and spreadsheets.

· Met legal requirements by correctly completing important forms.

· Reviewed Driver logs for federal and state compliance

· served drivers with citations, warnings, suspensions, terminations

· assisted with managing 15 employees to assure log audits were in accordance with state and federal law

· communicated with truck drivers nationwide

EDUCATION

Medical front and Back office Apollo Medical Arts, Phoenix 2000

General Studies for AA in Psychology Phoenix College, Phoenix 1999

Psychology Northern Arizona University , Flagstaff 1998

General Studies Carl Hayden High School , Phoenix 1998