Parenting Time Services (PTS)

The Arizona Department of Child Safety Master Agreement CTR077257 is an Indefinite Delivery Vehicle (IDV) focused on providing comprehensive Parenting Time Services across the state. The contract enables Family Service Aides LLC to deliver supervised visitation and parenting support services, with the capacity to handle 75-125 referrals per 90-day period. Key services include coordinating and supervising parent-child interactions in various settings such as community centers, ADCS offices, sober living homes, and parents' homes. The IDV also supports families through additional resources like food boxes, hygiene kits, clothing, and access to a dedicated visitation center with amenities designed to facilitate positive family interactions.

The master agreement is awarded to Family Service Aides LLC, a Phoenix-based organization, and is effective from July 1, 2025, to June 30, 2027. The contract primarily covers Maricopa County, with potential expansion to Pinal County based on departmental needs. As a master agreement, it allows flexible service delivery with plans to increase staffing to 30 Case Aides and 3 Supervisors by July 2025. While specific total contract value is not disclosed, the IDV enables the Arizona Department of Child Safety to procure critical parenting time and supervised visitation services through a pre-qualified, experienced provider with demonstrated capabilities in child welfare support.