2-CFSS-Attachment 3-B-Key Personnel Proposal_Redacted.pdf

TAMMY GUERRA

tammyg@cfssinc.com | | Chandler, AZ 85226

PROFESSIONAL SUMMARY

Committed to families; compliance driven; creates accountability; leads with integrity and empathy; passionate coach, mentor and advisor.

PROFESSIONAL EXPERIENCE

Statewide Director | Child & Family Support Services (Phoenix, AZ) April, 2015 - Present Child & Family Support Services (CFSS) is a full continuum outpatient behavioral health clinic serving at-risk youth, families, and young adults throughout Arizona.

Oversee day-to-day operations DCS Programs, including service delivery. Ensure compliance for DCS contracts.

Maintain staff capacity statewide. Complete critical reporting for DCS programs. Provide mentorship, training and supervision of staff and leaders statewide.

Program Manager | Child & Family Support Services (Phoenix, AZ) October, 2012 - April, 2015

Oversight of the In-Home and Parent Aide/Supervised Visit Only contracts for Maricopa and Pima counties.

Developed tracking systems and processes to ensure contract deliverables were met. Provided mentorship, training and supervision of supervisors and staff. Maintained staffing capacity for each program and location.

Implemented and directed best practices.

Direct Support Team Coordinator | Child & Family Support Services (Phoenix, AZ) Aug., 2011 - Oct., 2012

Documented Assessments and service plans. Created opportunities for youth to support positive identities.

Built positive, trusting relationships with youth, families and staff. Provided intakes. Promoted employee development. Evaluated performance. Attended Child & Family Team Meetings.

Direct Support Specialist | Child & Family Support Services (Phoenix, AZ) September, 2010 - August, 2011

Created opportunities for youth to support positive identities. Built positive, trusting relationships with youth, families and stakeholders. Mentored, coached, modeled for youth to support success in their homes, communities and schools. Created opportunities for youth to support positive identities. Attended Child & Family Team Meetings.

TROY BAILEY

troyb@cfssinc.com | | Phoenix, AZ 85048

PROFESSIONAL SUMMARY

Highly motivated executive experienced in a wide variety of healthcare settings. Proven leader able to work with, motivate and mentor diverse professional teams while leading by example. Utilizes strong work ethic and excellent organizational and communication skills to develop strategic goals and achieve results. Solution focused and detail oriented; effective at developing positive relationships with local industry, local governance and key stakeholders.

PROFESSIONAL EXPERIENCE

Chief Business Officer | Child & Family Support Services (Phoenix, AZ) May, 2015 - Present Child & Family Support Services (CFSS) is a full continuum outpatient behavioral health clinic serving at-risk youth, families, and young adults throughout Arizona. CFSS also has an extensive history of providing services for the State Child Welfare program.

Serve as a key member of the Executive leadership team responsible for the strategic vision and overall business operations of the company. Function as the primary point of contact for all stakeholders for contracts, rate negotiations, advocacy, and strategic initiatives. Provide oversight and leadership to the day-to-day operations including Child Welfare programming, talent development and sourcing (recruiting), and administrative office and facility operations.

Chief Executive Officer | First Home Care (Portsmouth, VA) January, 2005 - May, 2015 First Home Care (FHC) was the largest provider of Therapeutic Foster Care and children’s outpatient behavioral health in Virginia. FHC operated programs in Virginia, Washington DC, Pennsylvania and Maryland.. FHC was owned by Universal Health Services.

Responsible for the executive management, contracts, and strategic vision of all activities for First Home Care national outpatient accounts. Develops and implements annual budget, business plan and organizational structure for maximum realization of short- and long-range objectives. Works in conjunction with UHS corporate governance to develop the strategic plans for census growth and new business development.

Provides subject matter expert consultation on various national behavioral health service delivery initiatives.

Supervises the executive management team and professional staff to ensure quality programming while achieving budgeted financial objectives. Provides direct supervision to the finance department to control operating costs and bad debt. Focused on census building, strategic positioning, and effective accounts receivable management.

Dir. of Program Development | Alternative Behavioral Services (Norfolk, VA) June, 2004 - January, 2005 Alternative Behavioral Services (ABS) operated acute, residential, group home and outpatient behavioral health services for at-risk, high need children and young adults operating in Pennsylvania, Maryland, Virginia, Washington DC, and Tennessee

Provided professional leadership in the development, implementation and training of community-based programming and systems of care for Alternative Behavioral Services (ABS). Provided support and training to ABS programs as needed. Part of a team responsible to respond to community-based programs (system of care) requirements as outlined in Requests for Proposals. Acted as subject matter expert in creating and implementing RFP required programming. Responsible to evaluate program effectiveness, provide curriculum development and revision and provide troubleshooting and technical assistance as necessary.

Chief Executive Officer | The Southwest Network (Phoenix, AZ) April, 2000 - June, 2004 The Southwest Network was an integrated behavioral health provider sponsored network operating on a subcontracted capitated risk arrangement with the Maricopa County Regional Behavioral Health Authority (ValueOptions).

Managed contractual risk for over 6,500 children and families utilizing more than 20 subcontracted provider agencies. Oversight of all aspects of the network functioning and decision-making including contract and program development, provider relations, budget and finance, claims processing, risk management, utilization management, QA/QM and call center functions.

Systems Manager | Beacon Behavioral Health of Arizona (Phoenix, AZ) November, 1999 - April, 2000

Participated in the development of a Magellan Preferred Provider Status (MPPS) staff model practice. Directly supervised the call center responsible for administration and management of the behavioral health benefits for 140,000 Aetna HMO covered lives in the state of Arizona. Reported and monitored access to care standards, provider claims adjudication and payment, vendor accounts payable, capitated CPT encounter reports to Magellan, and PCP coordination initiatives.

Provider Relations Manager | ValueOptions (Phoenix, AZ) February, 1999 - November, 1999

Performed daily supervision of provider relations and credentialing staff. Responsible for maintaining provider relations, network monitoring activities to ensure contract compliance, program development and implementation, and provider credentialing. Involved in RFP development, evaluation, award and implementation. Directly involved with provider contracting, negotiation and funding initiatives.

Assistant Manager II Service Coordination | ComCare (Phoenix, AZ) July, 1997 - February, 1999

Performed professional work in service coordination of community based mental health and substance abuse services for approximately 16,000 covered consumers. Performed quality management auditing functions for contracted providers to ensure appropriate treatment delivery and agency compliance with licensure requirements. Provided customer service as a single point of contact for members and providers.

Tempe C/A Clinic Team Leader | ComCare (Phoenix, AZ) September, 1996 - July, 1997

Provided direct clinical supervision of an intensive case management team. Facilitated multi-disciplinary care coordination within a community managed care service delivery setting. Performed utilization review functions through continued stay reviews. Coordinated services with various state and community agencies.

EDUCATION

Master of Business Administration - Health Care Management | February, 2022 University of Phoenix | Phoenix, Arizona

Bachelor of Science Degree - Psychology | May, 1991 Pennsylvania State University | University Park, Pennsylvania