SOLICITATION AMENDMENT 0001.pdf

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A i r F r e i g h t C a r g o a n d A i r P o u c h H a n d l i n g S e r v i c e s

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TABLE OF CONTENTS

Section 1 - The Schedule

• SF1449 cover sheet

• Continuation to SF1449, RFQ 19RP3821Q0026, Schedule of

Supplies/Services, Block 20

• Attachment 1: Scope of Work

• Attachment 2: Form OF-347, Order for Supplies of Services

• Attachment 3: RSO Biographic Data Form

• Attachment 4: Historical Volumes

Section 2 - Contract Clauses

• Contract Clauses

• Addendum to Contract Clauses, FAR and DOSAR clauses not prescribed in

Part 12

Section 3 - Solicitation Provisions

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR clauses not prescribed in Part 12

Section 4 - Evaluation Factors

• Evaluation Factors

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not

Prescribed in Part 12

Section 5 - Representations and Certifications

• Representations and Certifications

• Addendum to Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12

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CONTINUATION TO SF-1449

RFQ 19RP3821Q0026

SECTION 1 - THE SCHEDULE

PRICES, BLOCK 23

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

AIR FREIGHT CARGO AND AIR POUCH HANDLING SERVICES

1. PERFORMANCE WORK STATEMENT

A. The Contractor shall provide services for the U.S. Embassy Manila in accordance with Attachment 1, Description/Specifications/Work Statement and the Exhibits contained in this contract. The Contractor shall provide sufficient number of qualified labor, materials, appropriate equipment and tools of trade, expertise, supervision and transportation necessary on handling airfreight shipments consisting of office supplies, furnishings and equipment, Government employees’ unaccompanied air baggage (UAB) and personal effects, and for incoming pouches of the Government. The services shall include but not be limited to customs clearing, checking, receiving from carrier, documenting and processing correction of discrepancies, processing cancellation of letter of guaranty

Immediate Release Letter, and delivery and/or pick-up from locations identified by the Government. Freight charges, break bulk and deconsolidation fees shall be prepaid by the Contractor and reimbursed by the Government. Storage charges shall be reimbursed by the Government provided these were not incurred due to the fault of the Contractor.

B. For each year of the contract, the U.S. Government guarantees a minimum order of P500.00. The maximum amount of pick-up and shipping services each year of this contract will not exceed the total estimated amount under Item No. 4, 4.A, 4.B, 4.C.

C. The contract type will be an indefinite-delivery, indefinite-quantity type of contract under which firm fixed-price delivery orders may be placed. Delivery orders can be issued using the Order for Supplies or Services Form (OF-347), copy provided as Attachment 2.

D. The quantities of supplies and services specified in this schedule are estimates only and are not guaranteed by this contract. The Contractor shall furnish to the Government, when and if ordered, the supplies or services as specified in this Schedule. The Government may issue orders requiring performance at multiple locations. Except as specified in the Delivery-Order Limitations clause or in the paragraph below, there is no limit on the number of orders that may issued/ordered.

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2. PERIOD OF PERFORMANCE

After contract award and submission of acceptable insurance certificates, the

Contracting Officer shall issue a Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten (10) days from date of contract award unless the

Contractor agrees to an earlier date) on which performance shall start.

The contract will be for a one-year period from the date of the contract award, with two (2) one-year options.

3. PRICING

A. The firm-fixed prices below shall include all direct and indirect costs, insurance

(see FAR 52.228-4 and 52.228-5), overhead, and profit. The prices include all expenses and materials required to perform, delivery, handling, documentation and brokerage charges, where applicable, to the extent necessary to complete the work. For customs clearing, receipted expenses including freight charges shall not be included in the firm-fixed prices below and are not part of the contract.

Receipted expenses including freight charges, if any, for customs clearance will be handled via petty cash procedure or any appropriate means determined by

Financial Management Center (FMC).

This will entail attending to all customs formalities, preparation of appropriate shipping documents, processing, correction of discrepancies, cancellation of letter of guaranty Immediate Release Letter and the fulfillment of other required shipping formalities. The contractor shall be paid only for actual services performed and no claim for additional compensation shall be allowed which is not authorized by the Contracting Officer or his representative.

B. The Government will make payment in Philippine peso.

C. VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S.

Embassy has a tax exemption certificate from the host government.

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4. BASE PERIOD PRICES (starting on the date stated in the Notice to Proceed and continuing for a period of 12 months). Prices shall not include VAT. Refer to

VAT exemption under Paragraph 3.C.

Description of Service Estimated

Quantity

Unit of

Measure

Rate Per Unit

In Pesos

Total Estimated

Amount in Pesos

(a) Incoming Cargo Shipments (a.1 and a.2 within Metro Manila)

(a.1) Minimum charge for 1-45 kgs.

(gross weight) 110 shipment

(a.2) Additional charge for over 45 kgs.

50,000 kg.

(a.3) Additional charges to a.1 and a.2 for delivery to:

(a.3.1) Tinang, Tarlac 10 shipment

(a.3.2) Baguio City 2 shipment

(a.3.3) Cebu City 5 shipment

(a.4) With amendment

(a.5) With lifting of abandonment

(refer to Attachment 1, subsection 3.a.7)

(a.6) Penalty on lifting of abandonment

(a.7) Incidental Charges

(refer to Attachment 1, subsection 3.a.9) shipment

(a.8) Delivery outside the U.S. Government working hours (refer to Attachment 1)

10 shipment

(a.9) Temporary Warehouse Storage Services

(refer to Attachment 1, subsection 3(d)(5)) 80 cbm

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4.A. FIRST OPTION YEAR PRICES

Option Term: Twelve (12) Months

Prices shall not include VAT. Refer to VAT exemption under Paragraph 3.C.

Description of Service Estimated

Quantity

Unit of

Measure

Rate Per Unit

In Pesos

Total Estimated

(a) Incoming Cargo Shipments (a.1 and a.2 within Metro Manila)

(a.3) Additional charges to a.1 and a.2 for delivery to:

(a.3.1) Tinang, Tarlac 10 shipment

80 cbm

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4.B. SECOND OPTION YEAR PRICES

Option Term: Twelve (12) Months

Prices shall not include VAT. Refer to VAT exemption under Paragraph 3.C.

Description of Service

Estimated

Quantity

Unit of

Measure

Rate Per Unit

In Pesos

Total Estimated

Amount in Pesos

(a) Incoming Cargo Shipments (a.1 and a.2 within Metro Manila)

(a.3) Additional charges to a.1 and a.2 for delivery to:

Estimated

Quantity

Unit of

Measure

Rate Per Unit

In Pesos

Total Estimated

(a.3.1) Tinang, Tarlac 10

Cbm

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ATTACHMENT 1

PERFORMANCE WORK STATEMENT CONTINUATION

Air Freight Cargo and Air Pouch Handling Services

1. GENERAL

The Contractor shall provide services for the American Embassy Manila as described.

This consists of air freight cargo and pouch handling services. The Contractor shall furnish all managerial, administrative, direct labor personnel, materials and transportation that are necessary to accomplish all work required. Contractor employees shall be on site only for performance of contractual duties and not for other business purposes.

Performance requirements for required work are described below.

2. DEFINITIONS

"Calendar Day" means the twenty-four hour period from midnight-to-midnight.

Saturdays, Sundays, and all holidays are considered calendar days.

"Cargo" means any items consigned to the Contractor under this contract for inbound or outbound shipment, whether consisting of household effects or U.S.

Government-owned materials.

"Client" means all United States mission personnel for whom the required services are to be rendered.

"COR" means the Contracting Officer's Representative, appointed in accordance with Section 2 of this contract/purchase order.

"Government" means the Government of the United States of America unless specifically stated otherwise.

“Misconsigned shipment” means inbound shipments that belong to the

Embassy but are not properly consigned to the Embassy.

“NAIA” means Ninoy Aquino International Airport at Paranaque City, Manila.

"Ordering Officer" means the Contracting Officer of the U.S. post.

“Pouch” means unclassified materials/documents placed in a sealed white colored canvass or cloth bag, which displays on the surface “Department of State

Diplomatic Pouch” with pouch tags.

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"Services" means the services performed, workmanship, and material furnished or utilized in the performance of the services.

“Abandonment” means that the shipment was not able to file the entry within the

7 days specified time from the date of arrival at the airport.

“Incidental charges” pertains to the mandatory health protocols to perform the job. This includes the personal protective equipment such as face mask, face shield and suit.

3. STATEMENT OF WORK

(a) INCOMING SHIPMENTS (CARGO)

(1) From Monday through Friday (except Philippine holidays), the contractor must have at least two (2) regular runs (7:30 a.m. and 1:30 p.m.) with all the airlines to pick up original air waybill (AWB) copies consigned to the Embassy. Shipments are mainly originating from the U.S. and other Embassy post worldwide.

The Contractor shall also schedule one (1) regular run (between 10:00 a.m. to

2:00 p.m.) to pick up documents from GSO/C&S. The Contractor can call ahead of time or send an email to GSO/C&S to confirm availability of the

Request for Free Entry of Official Shipment/Used Household Goods and

Personal Effects, Broker Authorization, and Immediate Release Letter. For consolidated shipments, the Contractor will be advised by GSO/C&S to pick up the original air waybill (AWB) from the consolidator. The Contractor is allowed to send a clear and legible copy of the AWB via email to GSO/C&S provided that the Contractor will confirm receipt thereafter.

(2) As ordered, pick up from the Government all pertinent documents (Request for Free Entry of Official Shipment/Used Household Goods and Personal

Effects, Broker Authorization, and Immediate Release Letter) for clearing through Customs. Thereafter, pick up and deliver shipment to the place designated by the consignee in the Metro Manila area or provincial areas stated in the task order.

(3) This service must be completed within 48 hours or two (2) working days from the time the documents are picked up from the Government and the task order is received. The Government shall hold the Contractor free and harmless from any and all liability for any delay resulting from causes beyond its control, including but not limited to, force majeure, civil disturbances (e.g., coup d’etat, civil war, etc.) and/or violent exercise of force by third parties. Related charges that may be incurred such as storage, breakbulk/deconsolidation fee and other related charges shall be prepaid by the contractor and reimbursed by the Government provided, however, that the charges were not incurred due to

21 | P a g e the fault of the Contractor. Storage charges incurred due to late forwarding of AWB, late pick up of documents from the Embassy or non-compliance with the completion time shall not be reimbursed by the Government. Failure of the Contractor to pick up documents from the Embassy on the day of notification or picks up beyond 4:00 p.m. shall be considered late pick up.

Reimbursement shall be accomplished upon presentation by the Contractor of an invoice covering prepaid freight and related charges supported by an original prepaid receipt and statement identifying the consignment and the delivery/call order number. The invoice must be certified by the COR for satisfactory completion of services prior to actual payment. The basis of charges under incoming cargo, sub-line items A.3(a.1) and A.3(a.2) (and corresponding option years) is the gross weight on the AWB. The Contractor shall also be responsible for securing prior permission to deliver UAB to any of the residential villages/subdivisions condominium including payment of such entrance fee, when required, to perform delivery to any of the residential villages/ subdivisions condominium. In addition, under Section A.3.d, Temporary Warehouse Storage Services and corresponding option years, stored shipments that are less than one (1) cbm shall be charged as one (1) cbm per day. Additional related charges that may be incurred for failure of the Contractor to deliver the consignment within the stated time will not be reimbursed by the Government.

(4) For all incoming perishable shipments that require special handling and storage (refrigerated, frozen, etc.) the Government will provide the approved Letter of Guaranty/Immediate Release and forward it to the Bureau of Customs at NAIA to avoid spoilage and delay. Perishable shipments must be cleared through Customs and delivered to the designated area within 24 hours upon arrival. If the perishable shipment cannot be delivered to the designated area within 24 hours upon arrival and the failure is due to the fault of the contractor, the Contractor shall arrange for cold storage of such items following the manufacturer’s instructions to prevent spoilage at no additional cost to the Government. If the Government requested the Contractor not to deliver the perishable shipment within 24 hours upon arrival and requested storage for delivery during working hours of the next working day, the Government shall reimburse the Contractor for the actual cost of storage. The storage cost shall be supported with the original receipt and included as part of the reimbursable costs. The Contractor shall deliver the shipment to the designated delivery address as instructed by GSO/C&S between 7:30 a.m. to 4:30 p.m., Monday to Friday, excluding American & Philippine holidays, unless otherwise agreed with prior approval of the Transportation GSO/C&S Officer.

(5) All letters of guaranty Immediate Release Letter issued by the Government to release the shipments shall be cancelled on a bi-monthly basis with the Philippine Bureau of Customs by the contractor’s representative at no additional cost to the Government. The Contractor shall also submit a report on a bi-monthly basis to GSO/C&S of all cancelled letters of guaranty Immediate Release Letter, Request for Free Entry of Official Shipment/Used Household Goods and Personal Effects at the TAX Exempt Division, Bureau of Customs. Photocopying expenses incurred in the cancellation shall be paid by the contractor as part of processing fee but not reimbursed by the US Government.

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(6) Inbound shipments that belong to the Embassy but are not properly consigned to the Embassy or do not have the correct description shall be corrected. The Government will issue a Request for Amendment of Inward Manifest addressed to the Bureau of Customs. The Contractor shall process the necessary documents to amend the air waybill to show U.S. Embassy as the proper consignee or correct the description of the item. The cost of this service shall be in accordance with Section 1.4 and corresponding option years. The Contractor must process the amendment within twenty-four (24) hours upon receipt of the request for amendment of the inward manifest from the COR.

(7) If the inbound shipments are not able to process on time due to unavoidable circumstances for both parties, and reaches the Customs’ allowable number of days to file the import entry, the Contractor shall inform the GSO/C&S. The Contractor shall process the “Lifting of Abandonment” with a fee. The additional cost of the penalty for the Lifting of Abandonment depends on the decree of abandonment based on the Customs Administrative Order No. 13- 2020. The Contractor must process the lifting of abandonment within five working (5) days.

(8) At the request of the owner, Unaccompanied Air Baggage that is crated shall be removed from the crates at the residence in his/her presence and placed at the designated area. The Contractor shall be responsible to clean the debris after uncrating or unpacking the cargo at the designated work area. The Contractor shall also ensure that adequate number of personnel including necessary equipment and tools are provided to complete the unloading, uncrating or unpacking services; equipment to include the weighing scale.

The contractor shall do the re-weighing of the boxes upon delivery. The contractor forwards via e-mail the re-weighing result to the GSO/C&S within 24 hours after delivery. The contractor shall submit the weighing scale calibration certificate every 5th of the month to the GSO/C&S. The Embassy will not provide any manpower assistance to the Contractor to complete such services.

(9) The contractor shall secure the required permit of the building and provide the necessary health protocol prerequisites prior to the delivery. Health protocol prerequisites includes the personal protective equipment (PPE) such as the face mask, face shield and complete PPE suit as needed.

(10) The Contractor shall provide a mobile phone or any communication device to their field personnel to be able to provide immediate status reports on any shipments when required by the Transportation GSO/C&S Officer.

(11) The Contractor shall assign a minimum of two (2) personnel aside from the driver for shipments weighing more than 100 lbs.

(12) All services shall be performed in an expeditious manner.

(13) All Contractor personnel rendering services under this contract must wear their identification badges issued by the Government at all times.

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(14) For shipments that do not require delivery (Section C in the Description of Service), the contractor shall notify GSO/C&S on the same day the shipment is released from customs. GSO/C&S will then schedule pick-up at the contractor’s warehouse within 48 hours of notification. Warehouse storage charges shall be applied for failure to pick-up the shipment within the prescribed period.

(a) INCOMING DIPLOMATIC POUCH

As authorized by the COR, the Contractor shall pick up all necessary documents from various airlines, process the documents and effect the release and delivery of the pouches to the IM Distribution Office at the main Embassy, Chancery

Compound.

(b) SERVICES OUTSIDE REGULAR WORKING HOURS

The Contractor must exercise its best effort to release the incoming shipment within the regular working hours. In case the Contractor is required by the respective CORs to release perishable items, aircraft parts for Department of

Defense aircraft, exhibit and training materials and equipment and other shipments through Customs outside regular working hours and cannot wait for the next working day, the Contractor shall be paid at the rate specified under Section A.3(c) and corresponding option years.

(c) FREIGHT HANDLING

(1) The Contractor shall act as agent of the Government on any selected incoming cargo which may be assigned to the Contractor under this contract, including the transport of Government cargo within the Philippines. The Contractor accepts full responsibility for any and all losses and/or damage, from the time such cargo is received by the Contractor until it is released into the custody of the Government as evidenced by a signed receipt.

The Contractor further agrees that in any instance involving loss or damage to the Government cargo, where the Contractor fails to exercise reasonable diligence, the Contractor shall assume full responsibility for such losses or damage including payment of claims for such losses or damage.

(2) All incoming Government cargo handled by the Contractor under the terms of this contract shall be transported from Customs bonded facilities or the

Contractor’s warehouse to the final destination in the U.S. Embassy Manila or anywhere within Metro Manila, unless stated in the delivery order to deliver

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(3) In carrying out the terms of this contract, the Contractor shall be responsible for providing all necessary equipment, communication tools – handheld radio or cellphone, personnel, vehicles and drivers for pickup and delivery of the

Government cargo as directed.

(4) All incoming shipments handled by the Contractor shall be protected from physical damage while in transit by adequate covering, and shall, while in transit or in the Contractor’s warehouse, be safeguarded against damage, the elements, pilferage or any other hazards.

(5) The COR will notify the contractor if a cargo needs to be placed for temporary warehousing into the contractor’s warehouse. As a standard industry practice, no storage charges or any other charge shall be assessed for two (2) calendar days upon delivery of cargo into the contractor’s warehouse. The COR will advise the contractor when the cargo is ready to be delivered to its ultimate address. All incoming cargoes for storage under this item must be stored in the Contractor’s secured and fireproof warehouse.

4. CONTRACTOR RESPONSIBILITIES

(a) The Contractor is responsible for strict adherence to all instructions and quality requirements stated in this contract and shall provide the appropriate management effort to ensure that all services are performed. When deviations are considered necessary, specific instructions or waivers shall be obtained in writing from the

Contracting Officer (CO).

(b) Receipt of Shipments in Damaged Condition. It shall be the responsibility of the

Contractor to notify the COR immediately in the event any shipment is received in damaged condition and make appropriate notation of any visible loss or damage on the reverse side of the delivery receipt.

(c) Subcontracting Services. The Contractor shall not assign this Contract or subcontract any part thereof without prior written approval of the Contracting

Officer.

(d) Work Skills and Experience. The contractor shall ensure that all personnel assigned to this contract possess the skills and experience necessary for accomplishing their individual tasks.

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(e) Presence at the Work Site. The Contractor’s workforce shall be on-site for contractual duties only and not for personal business or any other purposes other than performance of this contract.

(f) Professional Bearing and Courtesy

All contractor employees shall:

(1) Be courteous at all times

(2) Arrive at the work site promptly at the scheduled time, with materials necessary to properly complete the job;

(3) Present credentials identifying themselves as employees of the company;

(4) Refer any unresolved questions to the COR.

The contractor's employees shall not at any time:

(1) Smoke in the client's facility or residence;

(2) Arrive at the facility or residence under the influence of drugs or alcohol, or even with alcohol on the breath;

(3) Drink alcoholic beverages on the job, even if offered;

(4) Use the client’s bathroom or towels without permission. Contractor should supply workers with adequate clean up materials;

(5) Engage in prolonged discussion or argument regarding the job;

(6) Perform any work for the client not specified in this contract; or

(7) Request or accept any articles or currency as a gratuity from the client for work performed under this contract.

5. RECORD-KEEPING REQUIREMENTS

(a) Logbook. The Contractor shall maintain a logbook in order to track completed assignments. The Contractor shall assign dedicated personnel who will ensure that the logbook or records of Embassy shipments are updated from time to time to be able to provide updated information for shipments when requested by the

GSO/C&S. The assigned personnel shall provide a history of all shipments to determine responsibility for payment of storage charges, whether it be the

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Government or the Contractor. The assigned personnel shall also be responsible for informing GSO/C&S when a shipment has been delivered by providing a copy of the delivery receipt signed by the ultimate owner agency/office or employee immediately.

(b) The log shall list the arrival date of each shipment, AWB number, date of pickup of necessary documents at GSO/C&S, date of submission of AWB to GSO/C&S, ultimate consignee, number of packages, item description, delivery order number, date of release, actual number of packages received, condition, and date and time of delivery.

(c) At the request of the Contracting Officer’s Representative (COR), the Contractor shall survey the goods and furnish the Government with a written statement of the weight and list of goods to be shipped via air within twenty-four (24) hours after the survey. The Contractor shall be ready to perform the services required on the scheduled date and time as instructed by the COR. The Government shall notify the contractor 48 hours in advance unless otherwise mutually agreed. Any services performed outside of normal business hours as may be agreed upon between the parties to this contract shall be for the mutual convenience of the contracting parties and shall create no liability on the part of the Government for overtime or premium pay charges.

6. INVENTORY SYSTEM

In conjunction with the client or his/her agent, the contractor shall prepare four (4) copies of an Inventory List of all articles packed, bearing the signature of the client or his/her agent together with the signature of the Contractor, both certifying to the correctness of the inventory. The Contractor shall ensure diligence in recording any unusual condition of the goods being packed by the Contractor. The inventory shall list each article. Words such as "OFFICIAL CARGO" or other general descriptive terms such as marred, scratched, soiled, worn, torn, gouged, and the like shall be avoided unless they are supplemented with a statement describing the degree and location of the exception. Care in the preparation of the initial inventory will assist in protecting the client of the property and the Contractor in the event of loss and/or damage. Inventory Lists shall specify the name of the client of the goods, the date of shipment and the name of the Contractor, and contain on the form an explanation of the condition symbols and location symbols. The original of the Inventory List will be retained by the Contractor; one copy shall be given to the client or the client's agent;

and the remaining copies shall be forwarded to the COR.

7. . WAREHOUSE RECEIPT

(a) Upon receipt of effects, the Contractor shall prepare a Non-Negotiable Warehouse

Receipt. The terms shall be subject to approval by the COR, indicating the American post as the depositor. If the Warehouse Receipt contains provisions that differ from items in this contract, or that are not contained in this contract, these provisions in the Warehouse Receipt shall have no effect against the United States

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Government unless the United States Government specifically, in writing, approved each provision at the time the receipt was drafted.

(b) The Warehouse Receipt shall also indicate the name of the owner of the goods, AWB number, the kind of items received, actual weight, actual measurement in metric volume (cubic meter), number of pieces or packages, storage lot number, and the condition in which they are received. The Contractor shall hand carry the original Warehouse Receipt to the COR within 24 hours upon receipt of the cargo and/or UAB for temporary storage at the Contractor’s warehouse. If access and segregation and/or partial removal is performed, the Contractor shall prepare a new Non-Negotiable Warehouse Receipt and provide the same information and submit to the COR within 24 hours after the delivery.

8. REQUIREMENTS FOR THE DELIVERY OF UNACCOMPANIED BAGGAGE

(UAB) and GENERAL CARGO

(a) Receipt of Effects and Unaccompanied Air Baggage.

It shall be the responsibility of the contractor to notify the COR immediately if any shipment is received in damaged condition and make notation of any visible loss or damage on the reverse side of the delivery receipt. The COR shall provide the Contractor the date, time, and place of delivery of the UAB and/or official cargo. The Contractor shall submit to the COR the original Bad Order

Condition Report for each shipment from the Bureau of Customs immediately upon release of the shipment. The Contractor shall submit a clear and legible copy of the Bad Order Condition Report via email to COR immediately upon release of the shipment.

(b) Unpacking of UAB or Cargo

(1) At the request of the owner employee or office/agency, the Contractor shall unpack the client's UAB or cargo and remove all debris the same day the effects are delivered, or by the close of the next working day; unless the client requests removal of debris at a later date.

(2) The contractor shall use a tarpaulin or other suitable floor covering to protect floors while work is in progress.

(c) Obtaining Delivery Receipt

(1) The contractor shall be required to obtain a delivery receipt in duplicate signed by the client or his/her authorized agent upon completion of the delivery and/or the unpacking and placing of the UAB and cargo in the residence. The original of this receipt shall be retained by the contractor with a copy furnished to the owner employee or office agency as well as to the COR and the remaining copy shall be submitted with the contractor's invoice for payment.

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(2) It shall be the responsibility of the contractor to prepare a separate Inventory

List, signed by the client or his/her agent, listing all articles lost or damaged and describing such loss or damage. This Inventory List shall be submitted to the COR within twenty-four (24) hours after delivery of the goods to the owner employee or agency.

9. WEIGHT CERTIFICATE

The contractor shall submit to the COR with each invoice a weight certificate, signed by the Government employee for whom services were rendered, and the name of any

Government employee who witnessed the weight reading.

10. FACILITIES

(a) Facilities used for the performance of services under this contract must be approved by the COR. Storage buildings shall be constructed, with masonry walls and floors, watertight roofs, and maintained in good condition. The building shall be kept dry, clean, well ventilated, free of dampness, free of moths, rats, mice and other vermin, and in orderly condition at all times.

(b) Each building used for storage under this contract shall have as the minimum standard for qualification either:

(1) an acceptable automatic fire detection and reporting system, or an acceptable automatic sprinkler system; or

(2) a fire prevention and control plan, posted and maintained in each building;

and necessary fire extinguishers and/or approved fire-fighting apparatus available and in good working order at all times.

In addition, each storage facility must be protected by an adequate water supply for fire-fighting and a fire department which is responsive twenty-four hours per day. Statements from the cognizant fire insurance rating organization shall be used by the Government as a definitive basis for determining the sufficiency or adequacy of a fire-fighting water supply and the responsiveness of a fire department to protect a facility.

(c) Based on industry practice, all installed fire protective systems shall be accredited by the cognizant fire insurance rating organization for insurance rate credit.

11. ADDITIONAL FACILITIES

The Contractor agrees to furnish the post with full information concerning any additional facilities it acquires, by lease, purchase or otherwise, to allow Government inspection and approval of such additional facilities before Contractor use for performance of any service specified under this contract.

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12. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance.

The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The

Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold

Services.

Performs all shipping and packing services set forth in the scope of work.

1. thru 11.

All required services are performed and no more than one

(1) customer complaint is received per month.

Monitoring Performance

The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the

Contractor for corrective action.

Standard

The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause, FAR 52.212-4 Contract Terms and Conditions-Commercial Items, if any of the services exceed the standard.

13. PROCEDURES

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed, they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

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(d) If the COR determines the complaint is valid, the COR will inform the

Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The

COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h)Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the

Contracting Officer for appropriate action under the Inspection Clause.

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SBU - CONTRACTING AND ACQUISITIONS

ATTACHMENT 4

HISTORICAL VOLUME

Volume Highest ACW Released Average Storage

Charges/Month Paid

2018 79 1,000kgs Php 5,000.00

2019 81 850kgs Php 10,000.00

2020 85 800kgs Php 8,000.00