Customer+Satisfaction+Survey.doc
DOC document 35 KB Posted
- Attached to
- IT - Professional Services Vendor Contract Pool
- Contract number
- 095-PUBL
- Issued by
- North Dakota
About this file
This document is a Customer Satisfaction Survey form for State Contract 095, specifically focused on IT Professional Services Vendor Contract Pool. The survey is designed to be completed by an agency after a work order is fulfilled, with the intent of evaluating a vendor's performance across multiple dimensions and providing feedback to the contract administrator.
The survey instrument captures vendor performance ratings in four key areas: work quality, schedule/timeliness, cost management, and compliance with contract terms and state information technology standards. Each section allows for numerical ratings on a scale and provides space for additional comments. The form is structured to systematically assess the vendor's execution of a specific work order, with ratings ranging from lower to higher performance levels. Upon completion, the survey is to be emailed to the contract administrator for State Contract 095, with a copy sent to the respective contractor representative.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Competitve+Work+Order+Award+Notice.doc | DOC document | |
| Instructions+Issuing+Vendor+Pool+Work+Order.docx | DOCX document | |
| Public+Knowledge+Contract.pdf | ||
| Vendor+Work+Order+Request.docx | DOCX document | |
| Public+Knowledge+Amendment+1.pdf | ||
| Public+Knowledge+Contract+Summary+.docx | DOCX document | |
| 095+All+Vendor+ContractSummary.docx | DOCX document | |
| Competitive+Work+Order+Evaluation+Worksheet.doc | DOC document | |
| Vendor+Change+Order.docx | DOCX document | |
| Expanded+SOW+and+Compensation.docx | DOCX document | |
| Frequently+Asked+Questions.doc | DOC document |
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Text version
Customer Satisfaction Survey – Contract 095 IT Professional Services Vendor Contract Pool Name
Work Order Request Number
Issue Date
Agency
E-Mail Address
Telephone Number
Contractor
Contractor Primary Contact(s) for this Work Order
1. Rate the Vendor’s quality of work performed based on the requirements in the work order:
Lower Quality FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
5 Higher Quality Comments related to quality rating:
2. Rate the Vendor’s ability to complete the work order timely based on the schedule in the work order:
FORMCHECKBOX
1 Late Completion of Work Order
FORMCHECKBOX
2 On Time Completion of Work Order (95% or more completed on schedule)
FORMCHECKBOX
3 Early Completion of Work Order
Comments related to schedule rating:
3. Rate the Vendor’s ability to complete the requirements in the Work Order within the original project offer:
FORMCHECKBOX
1 Completed Work Order at Higher Cost than Original Project Offer
FORMCHECKBOX
2 Completed Work Order at Cost Proposed in Original Project Offer
FORMCHECKBOX
3 Completed Work Order at Lower Cost than Original Project Offer Comments related to cost rating:
4. Rate the Vendor’s compliance with contract terms and State Information Technology standards:
Lower Compliance FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
5 Higher Compliance Comments related to compliance with contract terms and State IT Standards:
Complete and email to contract administrator for State Contract 095.
Note: A copy will be sent to the respective contractor representative.
File details come from the government source that posted it. Updated .