18-401-SOL-00001_Amendment_4.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE PAGE OF PAGES

1 7

2. AMENDMENT/MODIFICATION NO.

000004

3. EFFECTIVE DATE

11/07/2017

4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

6. ISSUED BY CODE OS-OIG 7. ADMINISTERED BY (If other than Item 6) CODE Office of Inspector General 330 Independence Ave SW 5th Floor Washington DC 20201

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code) (x) 9A. AMENDMENT OF SOLICITATION NO.

18-401-SOL-00001

x 9B. DATED (SEE ITEM 11)

10/25/2017

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

CODE FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

x The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers x is extended x is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended , by one of the following methods: (a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted ; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGEMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted , such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

See attached.

Except as provided herein, all terms and conditions of the document referenced in Item 9 A or 10A, as heretofore changed, remains unchanged and in full force and effect .

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

JAMES N. CHESTNUT

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

16C. DATE SIGNED

NSN 7540-01-152-8070

Previous edition unusable

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

CHECK ONE

Questions and Answers- RFP 18-401-SOL-00001 Amendment 4

Revised Submission Date/Time- 11/16/2017 2:00 PM (1400 hours) Local Time. All other submission requirements remain unchanged to include the submission of questions.

Question: Would the Government please provide the current number of Tier 1 and Tier 2 support staff at HHS OIG headquarters as well as the distribution across the 11 regional offices individually?

Answer: 16 Contractors Tier 1

Question: Would the Government clarify the meaning of the Roman numerals that are next to the regional office locations sequenced I – IX, and exclusive of the last 3 locations?

Answer: Regional numbers. See Amendment #3

Question: Would the Government provide an estimate of the average number of critical incidents generated from VIP users on a monthly basis?

Answer: See Attachment

Question: On page 4, the government notes that Contractors should provide support for "Government Furnished Equipment (GFE) workstations, laptops, tablets, cellular wireless devices, approved networked and locally connect peripherals, operating systems, drivers, all approved software applications, shared drives, and other enterprise services." How many pieces of equipment are there for each category in the referenced sentence?

Answer: Users at each site have one laptop with peripherals and one iPhone.

OS: Windows 10 MDM: Airwatch

Question: On pg. 5 of the RFP the Government states “All service requests must be logged as tickets and tracked using an ITIL-certified ticketing system” however pg. 11 references the “Ivanti (formerly LANDesk) Service Desk ticketing system.”

1. Will the contractor be required to implement a ticketing system or will they be expected to maintain and operate an already-installed system? Can the Government provide a more detailed description of the current system?

2. Can the Government clarify what they mean by an “ITIL-certified” ticketing system?

Answer:

1. The contractor shall propose a new system to replace the existing system. The government will make a decision based the evaluation results

2. IT Service Management (ITSM) applications/Tools

Question: The RFP states that the number of tickets may decrease “once tools such as a Self- Service catalog and Knowledge Base are implemented.” Would the contractor be responsible for implementing these tools?

Answer: Yes

Question: How many gold images will the awardee be required to update and maintain?

Answer: One Image

Question: Is there an existing Knowledge Management System? What platform is used?

Approximately how many items are maintained in the system?

Answer: LANDesk – LANdesk Service Desk

Question: On page 9, the Government describes a transition from a GO-CO to a CO-CO environment. What is the timeline for this transition?

Answer: TBD post award.

Question: The RFP states “The Contractor identified and documented in this PWS all applicable SLA exclusions such as System outages and maintenance.” Would the Government clarify the meaning of this statement?

Answer: The contractor can identify the SLA exclusions. The government reserves the right to change, add and or removed them.

Question: Section F.2 of the Solicitation mentions “Work will be performed at the Government Site at 330 Independence Avenue, S.W., Washington, DC 20201 or any OIG Regional Offices and Field Offices as specified by OIG or at the Contractor Site.”

1. Will the contractors allocated to support the regional offices be required on site at the regional offices full time or will travel be allowed from the HHS Headquarters in Washington, D.C.?

2. For pricing purposes, should offerors assume that 100% of this work will be done at the government site?

Answer:

1. Yes. The support in the Regional offices is full time. Travel cost will not be reimbursed

2. Both Government and Contractor sites

Question: Would the Government confirm that the “three parts” referenced on page 46 refer to 3 separate electronic volumes? Based on the Technical Proposal factors on page 47, is “Past Performance Information” meant to be included in the “Technical Proposal”?

Answer: No, Past Performance can be part of Factor 4 of the technical proposal

Question: Can the government confirm that accurate and up to date registration in SAM.gov will be sufficient to satisfy the requirement to provide an executed copy of the Representations, Certifications and Other Statements of Offerors in their Business Volume submission?

Answer: Yes

Question: When are the Self-Service catalog and the Knowledge Base being implemented?

What product details can HHS provided regarding these tools? (Section C.2.2)?

Answer: Knowledge Base has already been implemented; Self-Services is in progress.

Question: Identify the OIG Systems that require a twice daily health check (Section C.2.2).

Answer: Yes. See Section C.6

Question: Depending on the service requirements and volumes, would HHS consider allowing the contractor to maintain a small inventory of spares at the regional offices? (Task 5.0 Section C.2.3).

Answer: Yes

Question: Can the government identify the software packages identified under Section C.3?

Answer: Any software is approved by IA and the CCB

Question: Section C.8 Key Personal states that the “anticipated Key Personnel for this PWS are as follows: “Service Desk Manager and Service Desk Team lead. Can HHS confirm that these are the two expected Key Personnel? What are the specific experience, education and certification requirements for each Key Personnel position? The OIG’s office references “transcripts” within L9, what transcripts is the Government referring too?

Answer: Section C.8 includes the information

Question: Section G.6 mentions an off-site pricing scenario. Please provide details regarding this scenario as this is the first mention of this option?

Answer: Off-site; contractor site.

Question: Is there a minimum/maximum requirement for the number of staff authorized for the PIV Activator role?

Answer: Minimum 1 FTEs

Question: Are walk-in customers supported? If so, what is the average number of customers and what types of problems do they have?

Answer: Yes, information that is available is addressed in the attachment.

Question: Will customer’s computers be locked to prevent them from installing non-standard software?

Answer: Yes

Question: Who is currently performing Tier 3 Service Desk and EUS functions/ tasks?

Answer: Verizon

Question: What are the core hours for End-User Support at the OIG headquarters and regional offices?

Answer: Section C1.4 contains the information

Question: Section C.2.3 states that “Asset Management includes using the HHS Property Management Information System (PMIS) to maintain an up-to-date inventory for all IT assets.” However, Section C.6 lists Ivanti IT Asset Management 2017 as the asset management tool. It is unclear which tool is being used for asset management.

Answer: The Government uses both systems.

Question: Please confirm that the requirement for understanding OIG’s security requirements has to do with the statement from C.1.4, and not any additional OIG security requirements.

Answer: Upon the contract awarded, additional information if needed will be provided on the security training.

ADMINISTRATIVE

Delete- Section H.10 “Department of Labor Wage Determinations are hereby incorporated into the contract.”

Insert in Section K-

52.204-7 System for Award Management.

System for Award Management (Oct 2016)

(a) Definitions. As used in this provision—

“Electronic Funds Transfer (EFT) indicator” means a four-character suffix to the unique entity identifier. The suffix is assigned at the discretion of the commercial, nonprofit, or Government entity to establish additional System for Award Management records for identifying alternative EFT accounts (see subpart 32.11) for the same entity.

“Registered in the System for Award Management (SAM) database” means that—

(1) The Offeror has entered all mandatory information, including the unique entity identifier and the EFT indicator, if applicable, the Commercial and Government Entity (CAGE) code, as well as https://www.acquisition.gov/far/html/Subpart%2032_11.html#wp1043964 data required by the Federal Funding Accountability and Transparency Act of 2006 (see subpart 4.14) into the SAM database;

(2) The offeror has completed the Core, Assertions, and Representations and Certifications, and Points of Contact sections of the registration in the SAM database;

(3) The Government has validated all mandatory data fields, to include validation of the Taxpayer Identification Number (TIN) with the Internal Revenue Service (IRS). The offeror will be required to provide consent for TIN validation to the Government as a part of the SAM registration process;

and

(4) The Government has marked the record “Active”.

“Unique entity identifier” means a number or other identifier used to identify a specific commercial, nonprofit, or Government entity. See www.sam.gov for the designated entity for establishing unique entity identifiers.

(b)(1) By submission of an offer, the offeror acknowledges the requirement that a prospective awardee shall be registered in the SAM database prior to award, during performance, and through final payment of any contract, basic agreement, basic ordering agreement, or blanket purchasing agreement resulting from this solicitation.

(2) The Offeror shall enter, in the block with its name and address on the cover page of its offer, the annotation “Unique Entity Identifier” followed by the unique entity identifier that identifies the Offeror’s name and address exactly as stated in the offer. The Offeror also shall enter its EFT indicator, if applicable. The unique entity identifier will be used by the Contracting Officer to verify that the Offeror is registered in the SAM database.

(c) If the Offeror does not have a unique entity identifier, it should contact the entity designated at www.sam.gov for establishment of the unique entity identifier directly to obtain one. The Offeror should be prepared to provide the following information:

(1) Company legal business name.

(2) Tradestyle, doing business, or other name by which your entity is commonly recognized.

(3) Company Physical Street Address, City, State, and Zip Code.

(4) Company Mailing Address, City, State and Zip Code (if separate from physical).

(5) Company telephone number.

(6) Date the company was started.

(7) Number of employees at your location.

(8) Chief executive officer/key manager.

(9) Line of business (industry).

(10) Company Headquarters name and address (reporting relationship within your entity).

https://www.acquisition.gov/far/html/Subpart%204_14.html#wp1075239 https://www.acquisition.gov/far/html/Subpart%204_14.html#wp1075239 https://www.acquisition.gov/far/html/www.sam.gov https://www.acquisition.gov/far/html/www.sam.gov

(d) If the Offeror does not become registered in the SAM database in the time prescribed by the Contracting Officer, the Contracting Officer will proceed to award to the next otherwise successful registered Offeror.

(e) Processing time, which normally takes 48 hours, should be taken into consideration when registering. Offerors who are not registered should consider applying for registration immediately upon receipt of this solicitation.

(f) Offerors may obtain information on registration at https://www.acquisition.gov .

Amendment 6 to follow as needed.

//////////////////////////////////////////////End of Questions and Answers////////////////////////////////////// https://www.acquisition.gov/