Attachment_(10)_Qualifications_for_Labor_Categories.docx

Attachment 10

C.5.5.1 Responsibilities and Qualifications for Contractor Personnel

C.5.5.1.1 Quality Assurance Manager

(a) Responsibilities/Duties. Acts as the primary Quality Assurance Services program contact and communicates directly with the COR and with other Civil Division program office staff on procedural and/or substantive questions. Designs or assists in the design of QA projects, maintaining proficiency in statistical methodology, including sampling techniques, procedures and forms. Plans, staffs, schedules and provides cost estimates for all work performed. Ensures that QA results are recorded accurately and are promptly reported to the COR. Supervises all staff, and assures the quality of work products. Meets overall program cost accounting and budgetary goals on an on-going basis and reports any shortfall to the COR in a timely manner. Performs detailed program management planning, scheduling, and related work package definition for all major program performance elements. Provides analytical reports on ALS contractor performance upon request. Works closely with DOJ technical staff as well as ALS Contractor IT staff to establish technical step-by-step procedures for E-Discovery QA tasks. Provides technical guidance to QA staff on interfacing existing QA software with new or updated DOJ software packages.

(b) Qualifications. Five years of experience in automated litigation support, including two years of working with e-discovery software/database management systems. In-depth knowledge of analytical and/or legal environments and ability to analyze litigation-related documents to ensure their correctness and completeness. Strong technical background as demonstrated through user level knowledge of e-discovery tools and data management. Demonstrated working knowledge of the Government’s and Contractor’s IT environment in which the work is to be performed, as well as ALS Contractor’s “standard solutions” for e-discovery, e.g., Relativity, LAW, Clearwell, etc. Requires knowledge of the Government's data processing environment in which the work is to be performed, including office automation networks, PC-based databases and other applications, and internet and server-based databases and other applications, including but not limited to Oracle, Concordance, Summation, and server-based database and related applications. Must maintain currency with applicable technology, concepts, and procedures. Knowledge of all pertinent statistical methods. Excellent verbal and writing skills. First-hand knowledge of litigation support functions, including electronic discovery, field discovery, screening, image scanning, document indexing/coding, document management and conversion, keying, database establishment and cleanup, and trial support. Knowledge of government records management programs and automated case management systems. Demonstrated ability to develop and implement litigation support program methodologies and procedures. Bachelors’ degree in an applicable field is strongly preferred; three years, in addition to the experience above, in a combination of equivalent training and professional work experience, may be substituted for a college degree.

C.5.5.1.2 Senior Quality Performance Monitor (SQPM)

(a) Responsibilities/Duties. The SQPM will monitor and assess the quality, accuracy, timeliness, and MEGA 4 requirements compliance of ALS contractor services in response to requirements received from OLS case managers and CORs. These services will be performed in support of assigned litigation support projects. Workload will generally involve monitoring multiple cases simultaneously; workload may exceed 50 simultaneous active litigation cases at any time. Litigation cases may range in size from small to very large and resource-intensive cases, and may be in varying phases of completion, from planning and initiation through completion and archiving. The SQPM will interface with Government case managers and CORs, OLS staff, ALS contractor managers and staff, and other personnel as necessary to assure proper monitoring and assessment of project functions and processes. The SQPM will monitor, assess, and report to OLS on project performance. Ongoing duties and responsibilities will include: (a) monitoring project planning, budgeting, staffing, resource acquisition/allocation, expenditures, invoicing, security processes, reporting, and other relevant processes and activities; (b) examining project timelines, proposed budgets, expenditures, staffing, product quality, product delivery, and other project-related activities of ALS contractors for compliance with contractual requirements; (c) assisting OLS with comparing invoice data with invoice backup materials, logs, and documents to assure accuracy and validity of invoice data; (d) assisting in monitoring the development of database manuals, including examination of field attributes and other database specifications, to assure manual information correctly reflects database format and content requirements; and (e) assisting in documenting and communicating QA Contract findings and results to ALS contractors, assuring that requirements for corrective action are appropriately conveyed and lessons learned are captured and shared. The SQPM will assist case managers and CORs in drafting Task Order requests for proposal (RFPs), including drafting statements of work, contract data requirements lists (CDRLs), staffing requirements, proposal evaluation criteria, proposal evaluation write-ups, and other RFP and proposal-related documentation. The SQPM will assist in updating OLS management databases with project data and descriptions that capture the history of activities and services of each litigation project. The SQPM will assist in case closing activities, such as archiving case documentation, materials, and databases, and updating management databases with appropriate archival information.

(b) Qualifications. Minimum of four years of demonstrable experience performing project monitoring, auditing, quality assurance, or performance assessment of high relevance to litigation support projects and their functions and processes. In-depth knowledge of Government litigation support requirements and project management responsibilities. Ability to read and clearly understand ALS contracts and their performance, schedule, staffing, cost, invoicing, product delivery, quality, security, documentation, subcontract management, and other related requirements. Ability to accomplish accurate and timely monitoring, examination, and assessment of ALS contractor performance on as many as 50 assigned projects simultaneously. Excellent written and oral communications skills; ability to understand and work effectively in the Government’s data processing environment, using office automation networks and applications, PC-based and server-based databases and applications, and internet capabilities. Must have proven word processing and spreadsheet skills, and ability to work with IT systems such as Oracle relational database management systems and specialized litigation support systems such as Concordance, Summation, and Trial Director. Must clearly understand litigation support data capture, imaging, storage, and retrieval techniques. Undergraduate degree required, advanced technical certification or graduate degree preferred. Substantial and highly relevant experience may be substituted for a degree in some cases.

C.5.5.1.2 Senior Quality Assurance Reviewer

(a) Responsibilities/Duties. Provides and oversees quality assurance for an assigned workload, such as a very large case or family of cases, or the Records management function, under the guidance of the QA Manager, as applicable. Performs QA reviews for assigned workload. Reviews work performed by QA Reviewers. Attends and analyzes coder training sessions provided by Litigation Support contractors. Analyzes written instructions prepared by Litigation Support contractors for consistency, completeness and ease of comprehension, and reports discrepancies and proposed changes. Follows established procedures to generate samples for the populations to be reviewed. Calculates, analyzes and records results of QA reviews. Assigns or redistributes work to QA Reviewers, monitors workflow, priorities, quality, and timeliness of deliverables. Develops written procedures for QA related activities for the assigned workload. Provides timely and accurate tracking and reporting of all QA activities and production statistics. Provides analytical reports on Litigation Support contractor performance upon request. Leads or participates in Process Reviews.

(b) Qualifications. Two years of work experience, including one year experience in QA/QC or automated litigation support, preferably in the areas of electronic discovery, imaging, coding, database review for accuracy and completeness, full-text database reviews, and case management. Excellent analytical and language skills, both oral and written. Knowledgeable of the methodology, instructions, and accuracy standards for producing litigation support products. User level familiarity with office automation networks, PC-based databases, server-based databases, and other applications. Knowledge of ORACLE, Concordance, and Summation. Prior supervisory experience strongly preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. At least one year of experience in automated litigation support preferred. Experience with DOJ office automation environments extremely helpful. Should be an expert user of the Government's word processing, spreadsheet, and email systems. Excellent oral and written communications skills required. Bachelors’ degree in an applicable field; three years, in addition to the experience above, in a combination of equivalent training and professional work experience may be substituted for the degree requirement.

C.5.5.1.3 Quality Assurance Reviewer

(a) Responsibilities/Duties. Performs QA reviews for all aspects of automated litigation support under the guidance of the QA Manager and Senior QA Reviewer. Performs QA reviews for Case Management and Records Management Functions as described above. Attends and analyzes coder training sessions provided by Litigation Support contractors. Analyzes written instructions prepared by Litigation Support contractors for consistency, completeness and ease of comprehension, and reports discrepancies and proposed changes. Follows established procedures to generate samples for the populations to be reviewed. Calculates, analyzes and records results of QA reviews. Completes logging and tracking forms as to work performed and results obtained.

(b) Qualifications. One year of experience in QA, quality control, or automated litigation support, preferably in the areas of electronic discovery, imaging, coding and database accuracy and completeness. Demonstrated ability to follow detailed instructions and produce high quality work on a consistent short turnaround basis. Good language skills, both oral and written. Working knowledge of an automated office environment and spreadsheet and word processing systems. Knowledgeable of the methodology, instructions, and accuracy standards for producing litigation support products. Bachelors’ degree in an applicable field; three years, in addition to the experience above, in a combination of equivalent training and professional work experience may be substituted for the degree requirement.

C.5.5.1.4 Quality Assurance Clerk

(a) Responsibilities/Duties. Performs QA review of digital images, database completion checks, and other work products as required, under the guidance of the QA Manager or Senior QA Reviewer. Assists in routine aspects of QA task performance, including filing, photocopying, and other tasks in support of QA reviews. Responsible for the upkeep of QA files. Prepares and packs materials to be picked up, delivered and mailed. Records results of QA reviews, making note of any discrepancies and possible areas of concern and notifying the QA Task Leader.

(b) Qualifications. One year of experience in following detailed QA instructions and assisting QA professionals in reviewing and evaluating litigation support or equivalent work products. Knowledge of automated office environment and word processing systems. Knowledge of QA requirements for digital images and database records. Good language skills, both oral and written. Ability to work effectively with other staff members as well as independently. High school diploma.

C.5.5.1.5 Quality Assurance Statistician

(a) Responsibilities/Duties. On a part-time, as-needed basis, develops statistical methodologies in accordance with QA project requirements. Reviews statistical results and provides summaries for nontechnical audiences. Provides any necessary documentation and/or testimony as to the methods used to generate random samples, their statistical validity and their limitations.

(b) Qualifications. Two years of experience in statistical analysis and reporting. Excellent oral and written communication skills. Thorough knowledge of application of statistical analysis to litigation support or equivalent work products, to include records management and/or case management systems. Master's degree in statistics.

C.5.5.1.7 Senior Quality Assurance Computer Analyst

C.5.5.1.8 Quality Assurance Computer Analyst

(a) Responsibilities/Duties. On an as-needed basis, maintains computer equipment and software provided by QA contractor. Maintains thorough working knowledge of computer equipment software, data/databases, and procedures provided by the Government, including systems accessed via telecommunications, such as the Civil Divisions’ servers and the JCONV office automation network. Trains and instructs QA contractor staff in the use of these systems, data and procedures. Obtains and maintains security for all Government provided ID's and passwords for computer systems. Ensures all applicable Government and Contractor security procedures and guidelines are followed by the QA contractor staff. Writes and edits computer system related instructions and procedures for QA functions. Analyzes user requirements, procedures, and problems to automate manual processing or to improve existing computer systems. Designs, programs, tests, implements, and documents computer programs and instructions for QA functions. Provides oral and written status reports to the QA Manager, the COR, and the Case Manager.

(b) Qualifications. Three years of experience developing and implementing information technology systems/applications, including one year of programmer/analyst experience developing PC-based applications. Working knowledge of office automation networks, PC-based and server-based databases and other applications. Familiarity with ORACLE, Concordance, and Summation. Experience with large-scale database applications. Excellent written and oral communication skills. Familiarity with automated litigation support requirements in a related QA environment. Bachelors’ degree in Computer Science, Management Information Systems, or related field; three years, in addition to the experience above, in a combination of equivalent training and professional work experience may be substituted for the degree requirement.

C.5.5.1.9 Systems Security Analyst (SSA) Levels I, II and III

(a) Responsibilities/Duties. The Mega 5 ALS Contractors provide technical services and systems to support various Civil Division cases (for example, web review service, document scanning, ALS LAW workstations, etc.). In response to requirements received from Government case managers and CORs, the QA contractor shall monitor and assess the quality, accuracy, timeliness, and MEGA 5 requirements compliance of ALS contractor security and accreditation compliance for services and systems which support Civil Division litigation projects.

The duties and responsibilities to perform this function include, but are not limited to, the following:

· QA Reviews of contractor systems to ensure their systems security posture meets the DOJ Civil Division’s requirements.

· Under the direction of the government’s component Information Systems Security Manager (ISSM), review risk and vulnerability assessments of planned and installed information systems used by Mega 5 contractors to identify vulnerabilities, risks, and protection needs.

· Review and assess the system security evaluations, audits, and reviews of all systems that fall under the Office of Litigation Support (OLS), and test systems falling under OLS control for compliance with Federal and DOJ security policies and procedures using manual and automated tools.

· Partner with multiple projects and initiatives to ensure that IT systems security policies and practices have been implemented throughout all OLS Systems.

· Run tests of incident response and contingency response plans and provide written lessons learned; use knowledge from reviewing and running tests of response plans to provide support to government staff if response plans need to be exercised; review Privacy Impact Assessment (PIA) applications and Personably Identifiable Information (PII) data calls for completeness and compliance; and provide expert advice on Privacy Act compliance.

(b) Qualifications.

SSA Level I: Must have 1-3 years of experience in the field of information systems security. Must be familiar with Federal security standards and requirements, to include FISMA, NIST 800-53 Framework, and FedRamp. Experience with CSAM or similar applications for documenting adherence to FISMA is highly desired. Requires broad knowledge of the Government's IT environments, including office automation networks, and PC and server-based databases and applications. Requires excellent oral and written communication skills. Experience in automated litigation support very helpful.

Undergraduate degree strongly preferred, preferably in the computer science or information management/technology disciplines. The following certifications are highly desired: CISSP, CAP, and CIPP.

SSA Level II: Must have 3-5 years of experience in the field of information systems security. Must be familiar with Federal security standards and requirements, to include FISMA, NIST 800-53 Framework, and FedRamp. Experience with CSAM or similar applications for documenting adherence to FISMA is highly desired. Requires broad knowledge of the Government's IT environments, including office automation networks, and PC and server-based databases and applications. Requires excellent oral and written communication skills. Experience in automated litigation support very helpful.

Undergraduate degree strongly preferred, preferably in the computer science or information management/technology disciplines. The following certifications are highly desired: CISSP, CAP, and CIPP.

SSA Level III: Must have 5+ years of experience AND must hold a CISSP (Certified Information Systems Security Professional). Must be familiar with Federal security standards and requirements, to include FISMA, NIST 800-53 Framework, and FedRamp. Experience with CSAM or similar applications for documenting adherence to FISMA is highly desired. Requires broad knowledge of the Government's IT environments, including office automation networks, and PC and server-based databases and applications. Requires excellent oral and written communication skills. Experience in automated litigation support very helpful.

Undergraduate degree strongly preferred, preferably in the computer science or information management/technology disciplines. The following certifications are highly desired: CAP, and CIPP.