Revised Statement of Work_0002.docx

SCOPE OF WORK

CUSTODIAL SERVICES AT VISITOR CENTER COMPLEX

VALLEY FORGE NATIONAL HISTORIC PARK

KING OF PRUSSIA, PA 19406

CONTENTS

SECTION DESCRIPTION PAGE

1.0 GENERAL

· Theater

· Administration Building

· Ranger Stations

· Park Gym

1.3 HOURS OF OPERATION

The Park is open every day of the year except Thanksgiving Day, Christmas Day and New Year’s Day. The contractor shall be required to clean the buildings as specified (see Section 4.0) every day the park is open, between the hours of 7:30 a.m. and 4:00 p.m. Priorities will be set by the Contracting Officer or his/her designated representative.

1.5 CONTRATOR’S PERSONNEL

1.5.2 SUPERVISOR

The contractor shall provide the name of an on-site working foreperson(s) who shall be physically present during all hours of contract work performance. This person will be responsible for the accomplishment of the work requirements. The on-site foreperson will have full authority to act for the contractor on matters relating to the daily operations of this contract.

The name and business phone number of all persons, and alternates who can act in the absence or the foreperson, will be provided by the contractor, in writing, to the Contracting Officer (CO) and the Contracting Officer Representative (COR). These employees must be able to communicate in English. A subsequent written notification will be given to the CO and COR whenever there is a change of personal.

1.5.3 EMPLOYEES

A) It will be the responsibility of the contractor to screen and employ only experienced personal qualified to perform tasks identified in section 2.1, Standards of Cleanliness. All employees must be able to pass The National Park Service background (SAC) Special Agreement Check and a Tier I Security check.

B) Contractor personnel will be neat, well-groomed, and required to wear a company uniform.

C) The contractor shall furnish to the Contracting Officer, or the Contracting Officer’s Representative (COR), a list of employees authorized to do work under this contract. The contractor will provide an updated list as employee changes occur.

1.5.4 NATIONAL PARK SERVICE’S SITE MANAGER

VAFO Buildings and Utilities Forman will be the site manager for this contract. He will conduct routine spot checks and is the first point of contact for routine questions and who the contractor will report maintenance issues outside the SOW of the contract. The Buildings and Utilities Foreman cannot alter the contractor’s obligation to the Government or the Governments obligation to the contractor.

1.5.5 VAFO CONTRACTING OFFICER’S REPRESENTATIVE (COR)

The COR will conduct random inspections to ensure compliance with the contract. He is the point of contact for questions regarding the contract, requested changes or modifications, etc. He will coordinate these issues with the Contracting Officer for final decision making. The COR is the primary liaison between the contractor and the Contracting Officer and is not authorize to make any changes to the terms of the contract.

1.6 PHYSICAL SECURITY

1.6.1 The contractor will establish and implement methods of ensuring that all keys issued to the contractor by the government are not lost, misplaced or used by unauthorized persons. No key issued to the contractor by the government will be duplicated. The Park will supply all keys.

1.6.2 The contractor will report the occurrence of any lost keys to the COR. The government may, at its option, require the contractor to replace, re-key, or reimburse the government for the replacement of locks or re-keying as a result of the contractor losing keys.

1.6.3 It will be the responsibility of the contractor to prohibit the use of keys issued by the government by any persons other than the contractor’s employees. Keys will be used only for the performance of work identified in this contract.

1.6.4 It might be necessary for the contractor’s employees to disarm the alarm system in the Administration Building, Theater, Ranger Station, at the beginning of each work day. The Park will provide the alarm codes necessary for the performance of the contract.

1.7 RULES AND REGULATIONS

1.7.1 The contractor and his employees will be required to adhere to all of the laws, rules and regulations applicable to Valley Forge National Park, the Occupational Safety and Health Act (OSHA), and the appropriate state and local laws.

1.7.2 The contractor and his employees will report accidents, injuries, thefts, damage to government property, and other similar incidents occurring within VAFO, or to property owned by VAFO, to the COR. Such reports will be made in person, by phone, or email with in one (1) follow the incident. This section applies to all incidents either observed by or happening to the contractor or his employees.

1.7.3 The contractor will participate in, and support, the park safety program by developing rules, guidelines, employee training, etc. that encourages safe operations. Safety is paramount.

1.7.4 The contractor and his employees will be required to fully cooperate in any investigations conducted by the National Park Service that affects the operations of VAFO or any of its employees or visitors.

1.7.5 The contractor and his employees will turn all lost and found property over to the Park Rangers. When a park visitor attempts to report the loss of property to a contractor employee, the contractor employee will politely direct the visitor to the nearest VAFO staff personnel.

2.0 STANDARDS AND THEIR IMPACTS:

2.1 STANDARDS FOR CLEANLINESS

Cleaning agents, disinfectants, cleaning materials, cautionary signs, and other supplies and materials will be provided by the Contractor and approved by EPA for disinfecting. The contractor, at his or her expense, shall provide to the COR Material Safety Data Sheets (MSDS) for all cleaning products used. To the maximum extent possible the contractor will use sustainable “green” products such as biodegradable cleansers, paper towels with recycled content, etc.

2.1.1 BOWLS, URINALS, AND PORCELAIN WARE CLEANING

After cleaning with a cleanser-disinfectant, all porcelain and enamel fixtures such as lavatories, toilets, urinals, sinks, etc. will be clean, bright and free of streaks. There will be no dirt, dust, spots, stains, water rings, rust, deposits, green mold, encrustation or excess moisture. All toilet seats will be left in a raised position after cleaning. The seats will be free of spots and stains, and the hinges will be free of dirt, deposits, green mold and water stains.

The plumbing pipes on the toilets, urinals, sinks and lavatories will be clean, bright and free of green mold, dust, dirt, and water stains. The walls near the lavatories will be free of spots and smears. No water or soap will remain in the lavatories, ledges or floor.

2.1.2 DAMP-WIPING

Damp-wipe the surface area of all stall partitions, doors, window frames, sills, vents, wastepaper receptacles, and other fixtures (including hand dryers), utilizing a multi-purpose disinfectant –deodorizer cleaner, or plain water, as appropriate. Dirt, dust, water stains, spots, streaks, and smudges will be removed from the surfaces. When using a cleaning agent, rinse with clear water, leaving no film.

Wall moldings painted with acrylic paint will be cleaned of any dirt, smudges, scuff marks, and other residue, using a solution of water and light detergent. No paint will be removed from the moldings during the damp wiping. Walls stall partitions, and doors shall be free of hand marks, dust, pen and pencil marks, lipstick smudges, water streaks, mop marks and green mold.

2.1.3 DISPENSERS: REFILL AND CLEAN

Restroom dispensers of towels, toilet tissue, soap, etc., are kept refilled to meet the following standards:

· Paper towels: Dispensers are to be replenished when no more than 75% empty.

· Toilet Tissue: Dispensers are to be replenished when no more than 80% empty

· Soap: Replenish soap dispensers when no more than 75% empty.

Dispenser exteriors will be clean and free of gum, dust, dirt, fingerprints, water stains, smudges, and soil. Dispensers will be cleaned without damage to the adjacent surfaces. Abrasive cleaners will not be used.

2.1.4 DRINKING FOUNTAINS

Clean, disinfect, and wipe all porcelain and polished metal surfaces, including the orifices and drains. After cleaning is completed, the entire drinking fountain (all surfaces and fixtures) will be clean and bright and free from streaks, stains, spots, smudges, encrustation, scale and other obvious soil. The surfaces will also be free of discarded rubbish, gum, coffee grounds, ink stains, and finger marks, and will present a neat appearance. The wall and floor around the fountain will be free of spots and water marks. See “Cleaning Standards for Drinking Fountains” in Section 5.0 for further guidance.

2.1.5 DUSTING

After dusting with cloths, feather duster, camel hair brush, or dry mops, all dust, lint, litter, cobwebs, and dry soil will be removed from the horizontal and vertical surfaces of stair railings, fire suppression apparatus, door moldings, and from horizontal ledges, window sills, rails, etc. While dusting horizontal spaces, working areas will not be disturbed.

Corners, crevices, molding, radiators, grills, wood trim, and ledges will be free of dust, dirt, and cobwebs. There will be no oils, spots, or smudges on dusted surfaces caused by dusting tools. When inspected, surfaces will be clean and reveal few, if any, traces of dust. Surfaces will be clean and free of dust. Where glass is present, both sides will be clean and free of streaks.

2.1.6 ENTRANCEWAYS

2.1.6.1 Walk-Off Mats

Carpeted walk-off and entrance mats will be vacuumed to remove soil and grit, and to restore resiliency of the carpet pile. Runner or polyester mats will be swept, vacuumed, or washed with soap and water outside to prevent dirt, soil, and grit from being tracked into the building. Soil and moisture underneath entrance mats will be removed and the mats returned to their normal locations.

2.1.6.2 Entrance Landings and Doors

Sweep and/or vacuum the full floor area, including corners and edges. Entrances, corridors and ramps will be free of wet sports, dirt, salt, snow and footprints. Clean and polish handrails, doors, and other surfaces without damaging or staining adjacent materials. Clean spots and marks off walls.

The tread landings on stairways will be free of loose dirt, dust, streaks, gum, tar, and other foreign substances. Wall surfaces and baseboards will be free of water marks and splashing resulting from mopping.

2.1.7 GLASS CLEANING AND MIRRORS

Glass windows, doors, display cases, panels, mirrors, surfaces, transoms, clock faces, pictures, and other items will be clean and free of dirt, grime, dust streaks, watermarks, smudges, fingerprints, spots, lipstick and moisture. Items will be clear and not give a cloudy appearance. After cleaning windows, the window casings, frames, sills, screens, glass and surrounding surfaces will be clean and dry.

Mirrors in restrooms will be cleaned with a cleaner-disinfectant.

2.1.8 FLOOR MAINTENANCE

2.1.8.1 General

Floors will have a uniform appearance, be clean and free of dust, dirt, fuzz, scuff marks, heel marks, stains, discolorations and lint. No dirt will be left in corners, behind radiators, under furniture, or behind doors. Gum, spots, tar, and other foreign substances that stick to the floors will be removed.

Chairs, trash receptacles, and easily movable items will be tilted or moved to service the floors underneath. Moved items will be returned to their proper position when cleaning operations have been completed. In areas with rugs, the rugs will be turned back to permit the cleaning and finishing work to be done underneath the rug, at least one foot from the edge.

Walls, baseboards, and other surfaces will be free of finish residues and marks from equipment. Floors will be free of streaks, mop strands, broom straws, and skipped areas.

2.1.8.2 Carpet

2.1.8.2.1 Spot Cleaning

Spots or foreign substances such as gum or tar will be removed when noticed. An excessive buildup or crusted materials will be removed along with spots, smears, and stains. There will be no evidence of fiber damage caused by harsh rubbing or brushing. Cleaned areas will blend with adjacent areas of carpet.

2.1.8.2.2 Carpet Vacuuming

After being vacuumed, the carpeted floor will be free of any visible litter, soil, dust balls, dirt, and other debris. Corners and abutments will receive the same attention, and confirm to the same standards, as does the vacuuming of the center of the carpet. Baseboards, furniture, and equipment will not be damaged during the cleaning operations. No dirt will be left where vacuuming ended. Tears, burns, and unraveling will be reported to the COR.

2.1.8.2.3 Dry Mopping

Mopped areas shall be clean and free of dirt, streaks, mop marks, and strands, and will present and overall appearance of cleanliness. Walls, baseboards, and other surfaces will be free of watermarks, scratches, or marks from the cleaning tools striking the surfaces.

Dry mopping may be used on wood, linoleum, brick paving, brick flooring, concrete, and painted floors.

2.1.8.2.4 Wet Mopping

Accessible areas, corners, stairs, risers, landings, and abutments of tile, concrete, brick, and resilient tile floors and stairs will be wet mopped and scrubbed if necessary, utilizing the correct type and mixture of cleaner-disinfectant solution according to manufacturer’s specifications.

After being mopped, the floor, stairs, and landings will have a uniform appearance, with no streaks, swirl marks, detergent residue, or any evidence of soil, stains, film, debris, gum, grease, tar, or standing water. There will be no splash marks or mop streaks on furniture, walls, baseboards, or risers, or mop strands remaining in the area. All surfaces will be dry, and the corners and cracks clean after mopping.

Wet mopping will not be used on wood or carpeted floors.

2.1.1 0 GROUNDS

The sidewalks to buildings, as well as brick paver areas, will be policed and swept, and freed of trash, refuse, cigarette butts, loose sand, string, paper, cans, bottles, and other debris.

Contract employees are to pick up litter from sidewalks or yard areas any time that they are in or passing through the area.

Entrance steps and approaches will be swept and kept free of dirt, trash, arid bird droppings.

2.1.11 HUMAN AND ANIMAL WASTE

Cleaning of human or animal waste and excrement will commence AS SOON AS POSSIBLE after the notice or notification by the site manager, the COR, or any Park employee.

Liquid or semi-liquid waste will be covered with an absorbent material, allowed to dry, vacuumed, and removed. Solid waste will be immediately removed. In both cases, the area under and adjacent to the accident site will be cleaned, deodorized, and disinfected.

2.1.12 PLEXIGLAS CLEANING

Plexiglas windows, cases, covers, and panels will be clean and free of dirt, grime, dust, fingerprints streaks, watermarks, smudges, spots, and excess moisture. No film from cleaning agents will be eft behind, and neither the technique nor the cleaning agent will scratch the surface of the Plexiglas.

When cleaning Plexiglas, no ammoniated products will be used. Cleaning agents used will conform to the Plexiglas manufacturer's specifications.

2.1.13 STAlN REMOVAL FROM POROUS SURFACES

Grease, oil-based dirt and soil, and other stains will be carefully removed from porous surfaces such as brick, concrete, etc., without damage to the existing surfaces. Cleaning techniques shall include use of non-damaging solvents with an inert poultice. Abrasive cleaning methods will not be permitted. Cleaned surface will be free of surface dirt and oil, and will retain its existing surface texture and gloss.

2.1.14 TRASH REMOVAL

Waste receptacles will be emptied and returned to their initial location at least daily, and anytime the can is more than 75% full. No trash container will be allowed to exceed this standard. Boxes, cans, and papers placed near a trash receptacle and marked or otherwise obviously noted as trash -will be removed.

Trash will be disposed of in plastic bags and secured with bag ties or by tying the bag closed. Trash receptacles will be provided with properly sized plastic liners for the disposal of trash. Any soiled, wet or torn plastic trash receptacle liners will be replaced. Cans will be cleaned, disinfected, and deodorized as needed. There will be no evidence of spots, stains, finger marks, or smears, and the cans will be free of odors. Trash that has fallen onto the ground during the removal of trash will be picked up.

Trash collected will be contained and sealed in plastic bags and placed in locations identified by the COR for pick-up by Park facility management personnel.

2.1.15 RECYCLING

Recycling receptacles will be emptied and returned to their initial location at least daily, and anytime the can is more than 75% full. No trash container will be allowed to exceed this standard.

Recycling will be disposed of in plastic bags and secured with bag ties or by tying the bag closed. Recycling receptacles will be provided with properly sized plastic liners for the disposal of recycling. Any soiled, wet or torn plastic recycling receptacle liners will be replaced. Cans will be cleaned, disinfected, and deodorized as needed. There will be no evidence of spots, stains, finger marks, or smears, and the cans will be free of odors. Recycling that has fallen onto the ground during the removal of recycling will be picked up.

Recycling collected will be contained and sealed in plastic bags and placed in locations identified by the COR for pick-up by Park facility management personnel.

2.1.16 SANITARY CANS

Sanitary cans in women's restrooms will be emptied at least daily, and any time they are more than 50% full. They will be cleaned, disinfected, and deodorized each time they are emptied. There will be no evidence-of- spots, stains, finger marks, or smears, and the cans and stall areas will be free of odors. Sanitary cans will be lined with a germ-retardant liner, and liners will be replaced each time the cans are emptied. Bags with refuse from sanitary cans will be sealed and immediately disposed of in storage areas, out of public view, for pickup and removal by Park facility management personnel.

2.1.17 EMERGENCY CONDITIONS

When an emergency condition requiring immediate attention exists (such as flooding of a section of the building), the Contractor shall divert his or her work force, or part of the workforce, from their normal assigned duties to meet the condition. No additional cost will be charged to the government for the diversion.

2.1.18 REPORTING DISCREPANCIES

The Contractor will report to the Site Manager, or the COR, within 15 minutes of first notice, any of the following:

A) Broken or otherwise out of service plumbing, electrical, heating, ventilation, air conditioning or other systems.

B) Broken or cracked glass.

C) Any unsafe conditions.

2.2 CUSTODIAL TASKS AND THE VISITOR EXPERIENCE

The quality of the visitor experience and enjoyment of the Park is largely related to the overall cleanliness of the facilities. Utmost care will be taken to ensure that the facilities remain clean at all times. During the cleaning of the visitor use areas, signs will be placed to advise the visitor, and to prevent falls on wet floors. During cleaning of public use areas, contractor will minimize disruption of visitor use and enjoyment of the Park.

3.0 GOVERNMENT FURNISHED PROPERTY

3.1 TELEPHONE SERVICE

No phone service is available to contractor personnel. They: must use a contractor-provided or personal cell phone. The contractor or his employees will not use the Park phone system. Park personnel, including Volunteers, will not take telephone messages for contractor employees except in the case of an emergency.

4.0 SPECIFIC TASKS

This section identifies tasks by location and identifies the frequency of their performance. This section describes when and where tasks will be performed. Section 2.1, Standards for Cleanliness and per CDC and EPA guidelines, describes how well tasks will be done.

4.2 THEATER:

4.2.1 Theater (Daily) (currently used as office space)

A) Sweep foyer and outside entry way, pick up any litter in the immediate area

B) Exterior and interior entrance doors are to be free of dirt, sticky substances and smudges.

C) Door glass and other glass should be clean, and free of dirt, streaks and spots

D) Walls and other surfaces including, signs, lighting frame work and wrought iron railings should be free of dust and dirt Brush window ledges, baseboards and walls to clear spider webs, dirt and dust

E) All floors should be clean and free of dust, dirt, streaks, mop marks, and strands, etc. Theater Floor should be dust mopped daily to present an overall appearance of cleanliness F) NO ENTRY – RESTROOM CLOSED signs will be posted outside of RR door when being cleaned.

G) Restrooms should be swept out twice daily.

H) No dirt should be left in corners, under sinks or behind toilets.

I) All mirrors should be free of streaks, smudges, water spots, lipstick and should not be cloudy.

J) Walls, stall partitions, and doors should be free of hand marks, dust, lipstick, water streaks and graffiti

K) All paper towels, toilet tissue and soap dispensers should be clean and full.

L) All sanitary napkin receptacles should be empty, and clean both inside and outside, and should be lined with a paper bag. Receptacle should be free of spots, stains and finger marks, and should be free of odor.

M) There should be no stains or spots on porcelain surfaces of wash basins.

N) Wash basins should be clean and bright.

O) Walls near wash basins should be free from spots and smears.

P) No water or soap solution should remain on the counter top or the floor.

Q) Faucets and other hardware should be clean and bright.

R) Toilet bowls and urinals should be washed out, and disinfected daily.

S) Toilet bowls and other porcelain surfaces should be clean and bright.

T) The mopping work should be performed in such a manner as to properly clean the floor surface, care being taken to see that the correct type and mixture of cleaning solution is used.

U) All mopped areas should be clean and free of dirt, streaks, mop marks, and strands, etc., properly rinsed, and dry mopped (with a clean mop) to present an over-all appearance of cleanliness.

V) Wall, baseboards, and other surfaces should be free of water marks, or marks from the cleaning equipment striking the surface, and splashing from the cleaning solution and rinse water.

W) Spot cleaning shall be done as needed. The contractor will respond for an emergency clean up in restrooms required by toilets or lavatories overflowing, human waste on the floor, or similar circumstances. The contractor will begin such emergency clean up within 15 minutes of notice or notification by contract manager, COR, or any Park employee.

X) Empty trash and Recycling cans and replace liner.

4.2.2 Theater (Monthly)

A) Theater Floor should be wet mopped monthly to present an overall appearance of cleanliness

B) Wash and disinfect all stall partitions

C) Theater benches should be damp wiped down with Murphy oil soap and cushions vacuumed clean

4.2.3 Theater (Biannually) May/November

A) Clean tile floors in restrooms with tile cleaner and scrubbing machine.

B) Scrub theater floor and vestibule floor with cleaner and scrubber and refinish.

C) Clean dust accumulation on high window sill, railing base, above closet, atop of hanging signs and lights.

D) Wash all windows inside and out

4.2.5 Maintenance

A) Contract Manager or COR will be notified of all burned out light bulbs or fluorescent tubes.

B) All graffiti should be removed from walls, toilets, lavatories, floors and partitions. Graffiti that cannot be cleaned or that is scratched into a surface the Contract Manager or COR will be notified.

C) Contract Manager or COR should be notified if dispensers are not firmly secured to the wall or partition.

D) All toilets should be working properly. If unable to unclog with a plunger or repair, Contract Manager or COR should be notified

E) All faucets should be easy to turn off or on, and free from leaking or dripping. Contract Manager or COR should be notified

4.4 ADMINISTRATION BUILDING:

4.4.1 Administration Building (Daily)

1. Sweep foyer and outside entry way, pick up any litter in the immediate area

1. Exterior and interior entrance doors are to be free of dirt, sticky substances and smudges.

1. Door glass and other glass should be clean, and free of dirt, streaks and spots

1. Walls and other surfaces including, signs, lighting frame work and wrought iron railings should be free of dust and dirt.

1. Brush window ledges, baseboards and walls to clear spider webs, dirt and dust

1. Dust mop tile floors

1. Vacuum carpeted areas

1. Clean and sanitize drinking fountain

1. All floors should be clean and free of dust, dirt, streaks, mop marks, and strands, etc. Theater Floor should be dust mopped daily to present an overall appearance of cleanliness

1. NO ENTRY – RESTROOM CLOSED signs will be posted outside of RR door when being cleaned.

1. Restrooms should be swept out daily.

1. No dirt should be left in corners, under sinks or behind toilets.

1. All mirrors should be free of streaks, smudges, water spots, lipstick and should not be cloudy.

1. Walls, stall partitions, and doors should be free of hand marks, dust, lipstick, water streaks and graffiti

1. Sweep rest room floors

1. Clean and sanitize toilets, urinals, sinks, mirrors and hand dryers

1. Wipe down partitions

1. Spot clean walls, graffiti, dirt

1. Refill toilet paper holders, paper towel holders and fill soap dispensers, as required by the document

1. All sanitary napkin receptacles should be empty, and clean both inside and outside, and should be lined with a paper bag. Receptacle should be free of spots, stains and finger marks, and should be free of odor.

1. There should be no stains or spots on porcelain surfaces of wash basins.

1. Walls near wash basins should be free from spots and smears.

1. No water or soap solution should remain on the counter top or the floor.

1. Faucets and other hardware should be clean and bright.

1. Toilet bowls and urinals should be washed out, and disinfected daily.

1. Toilet bowls and other porcelain surfaces should be clean and bright.

1. Wet mop rest room floors

1. The mopping work should be performed in such a manner as to properly clean the floor surface, care being taken to see that the correct type and mixture of cleaning solution is used.

1. All mopped areas should be clean and free of dirt, streaks, mop marks, and strands, etc., properly rinsed, and dry mopped (with a clean mop) to present an over-all appearance of cleanliness.

1. Wall, baseboards, and other surfaces should be free of water marks, or marks from the cleaning equipment striking the surface, and splashing from the cleaning solution and rinse water.

1. Spot cleaning shall be done as needed. The contractor will respond for an emergency clean up in restrooms required by toilets or lavatories overflowing, human waste on the floor, or similar circumstances. The contractor will begin such emergency clean up within 15 minutes of notice or notification by contract manager, COR, or any Park employee.

1. Empty trash and Recycling cans and replace liner including those in offices.

1. Wet mop tile flooring, stair wells, and hallways

4.4.2 Administration Building (Monthly)

1. Wash and disinfect all stall partitions

4.4.3 Administration Building (Biannually) May/November

A) Clean tile floors in restrooms with tile cleaner and scrubbing machine.

B) Scrub hallway floor and vestibule floor with cleaner and scrubbing machine and refinish.

C) Clean dust accumulation on high window sill, railing base, above closet, atop of hanging signs and lights.

D) Shampoo all Carpeting.

E) Wash all windows inside and out

4.4.5 Maintenance

1. Contract Manager or COR will be notified, about all burned out light bulbs or fluorescent tubes

1. All graffiti should be removed from walls, toilets, lavatories, floors and partitions. Graffiti that cannot be cleaned or that is scratched into a surface the Contract Manager or COR will be notified.

1. Contract Manager or COR will be notified, if dispensers are not firmly secured to the wall or partition.

1. All toilets should be working properly. If unable to unclog with a plunger or repair, Contract Manager or COR will be notified

1. All faucets should be easy to turn off or on, and free from leaking or dripping. Contract Manager or COR should be notified

1. Contract Manager or COR will be notified if any issues found out side of this contractors SOW

4.5 RANGER STATION:

4.5.1 Ranger Station (Daily)

A) Sweep foyer and outside entry way, pick up any litter in the immediate area

B) Exterior and interior entrance doors are to be free of dirt, sticky substances and smudges.

C) Door glass and other glass should be clean, and free of dirt, streaks and spots

D) Walls and other surfaces including signs, lighting frame work and railings should be free of dust and dirt. Brush window ledges, baseboards and walls to clear spider webs, dirt and dust

E) All floors should be clean and free of dust, dirt, streaks, mop marks, and strands, etc. Floor should be dust mopped daily to present an overall appearance of cleanliness.

F) Vacuum or wet dust mop hardwood floors (No sweeping or dry dusting allowed)

G) Carpeting will be vacuumed daily to include flat surfaces and steps, use spot remover for stains.

H) Clean and sanitize drinking fountains

I) NO ENTRY – RESTROOM CLOSED signs will be posted outside of RR door when being cleaned.

J) Restrooms should be swept out daily.

K) No dirt should be left in corners, under sinks or behind toilets.

L) All mirrors should be free of streaks, smudges, water spots, lipstick and should not be cloudy.

M) Walls, stall partitions, and doors should be free of hand marks, dust, lipstick, water streaks and graffiti.

N) All paper towels, toilet tissue and soap dispensers should be clean and full

O) All sanitary napkin receptacles should be empty, and clean both inside and outside, and should be lined with a paper bag. Receptacle should be free of spots, stains and finger marks, and should be free of odor.

P) There should be no stains or spots on porcelain surfaces of wash basins.

Q) Wash basins should be clean and bright.

R) Walls near wash basins should be free from spots and smears.

S) No water or soap solution should remain on the counter top or the floor.

T) Faucets and other hardware should be clean and bright.

U) Shower stalls should be washed out, and disinfected daily

V) Toilet bowls and urinals should be washed out, and disinfected daily.

W) Toilet bowls and other porcelain surfaces should be clean and bright.

X) The mopping work should be performed in such a manner as to properly clean the floor surface, care being taken to see that the correct type and mixture of cleaning solution is used.

Y) All mopped areas should be clean and free of dirt, streaks, mop marks, and strands, etc., properly rinsed, and dry mopped (with a clean mop) to present an over-all appearance of cleanliness.

Z) Wall, baseboards, and other surfaces should be free of water marks, or marks from the cleaning equipment striking the surface, and splashing from the cleaning solution and rinse water.

AA) Spot cleaning shall be done as needed. The contractor will respond for an emergency clean up in restrooms required by toilets or lavatories overflowing, human waste on the floor, or similar circumstances. The contractor will begin such emergency clean up within 15 minutes of notice or notification by contract manager, COR, or any Park employee.

AB) Empty trash and Recycling cans and replace liner including those in offices.

4.5.2 Ranger Station (Monthly)

A) Floor should be damp mopped monthly to present an overall appearance of cleanliness

B) Wash and disinfect all stall partitions including shower stall.

4.5.3 Ranger Station (Biannually) May/November

A) Shampoo all carpet

B) Clean dust accumulation on high window sill, railing base, above closet, atop of hanging signs and lights

C) Wash all windows inside and out

4.5.4 Walkways, Sidewalks, Etc. Surrounding Ranger Station (daily)

A) Sidewalks and building entrances should be kept free of litter and other debris, and be presentable at all times.

4.5.5 Maintenance

A) Contract Manager or COR will be notified, All burned out light bulbs or fluorescent tubes

B) All graffiti should be removed from walls, toilets, lavatories, floors and partitions. Graffiti that cannot be cleaned or that is scratched into a surface the Contract Manager or COR will be notified.

C) Contract Manager or COR will be notified, if dispensers are not firmly secured to the wall or partition.

D) All toilets should be working properly. If unable to unclog with a plunger or repair, Contract Manager or COR should be notified

E) All faucets should be easy to turn off or on, and free from leaking or dripping. Contract Manager or COR will be notified

F) Contract Manager or COR will be notified if any issues found out side of this contractors SOW

4.6 GYM:

4.6.1 Gym (Daily)

A) Gym should be swept out daily.

B) No dirt should be left in corners, or infer equipment

C) Walls, and doors should be free of hand marks

D) Wall, baseboards, and other surfaces should be free of water marks, or marks from the cleaning equipment striking the surface, and splashing from the cleaning solution and rinse water.

E) Empty trash and Recycling cans and replace liner.

F) Dust windows and remove cobwebs from windows, doors, walls and ceiling

4.6.2 Gym (Monthly)

A) Damp mop Floor

4.6.4 Maintenance

A) Contract Manager or COR will be notified, about all burned out light bulbs or fluorescent tubes

B) Contract Manager or COR will be notified if any issues found out side of this contractors SOW

5.0 SCHEDULE WORKED HOURS AND PERFORMANCE PERIOD:

A) HISTORICAL DATA This work has been traditionally been performed by a minimum of 1.5 employees daily (7) seven days per week Monday to Sunday.

B) This Contract will be for a base year and one option years.

C) The bulk of the cleaning operations will take place from 7:00am to 3:30pm

D) The Administration Building and Theater is open five days a week Monday to Friday from 7:30am to 5:00pm. Cleaning operations can take place in these building between 7:30 am and 5:00pm. The Ranger Station is a 7 day operation and accessible between 7am and 5pm