11001974_QASP.pdf

Quality Assurance Surveillance Plan (QASP)

1-186 IN / 2-162 IN Annual Training, Umatilla Army Depot 2017

1. Purpose

This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor's performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

What will be monitored

How monitoring will take place

Who will be conduct the monitoring

How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its

Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

2. Authority

Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of

Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

3. Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities.

3.1. Contracting Officer (KO)

The KO is the only person authorized to establish, amend or terminate a contract on the Government's behalf. The

KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine and document the final assessment of the contractor's performance in the governments past performance tracking system.

Assigned KO:

Organization or Agency: USPFO for Oregon

Telephone:

Email:

3.2. Contracting Officer's Representative (COR)

The COR is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract and this QASP. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments, changes or terminate a contract on the Government's behalf. The COR is authorized to contact the vendor to request enforcement of the contract.

1-186 IN BN COR: SFC Phillip Disney

2-162 IN BN COR: SFC Scott Young

4. Performance Requirements and Method of Surveillance

Weekly inspections will be conducted upon delivery by COR or inspector to ensure services provided are in compliance with the contract.

4.1. Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

4.2. Surveillance Matrix

The Surveillance Matrix (Appendix 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards. The PRS should be used to form the foundation of the COR's inspection checklist.

In evaluating the quality of contractor's performance, the following performance ratings may be used.

Performance

Rating

Criteria

Excellent Performance meets contractual requirements and exceeds many to the government's benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Good Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor's proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor's corrective actions are or were ineffective.

PWS

Para.

Tasks Standards / AQL Inspection

What Method Who

3.1 Power

generation for the BOH

Containerized

Showers (4 trailers).

STD: Provide power to support one (4) 80-gallon dual element electric water heater

(220v 60Hz), interior lighting/ventilation fans/plugs per shower trailer.

AQL: Provides heated water for 250 Soldiers per day (approximately 15 gallons per

Soldier). Provide maintenance and support.

The contractor shall provide all equipment, material, labor, supervision; supplies and items necessary to provide power Generation for GFE.

Random onsite inspections.

Response to customer calls.

COR

3.2. Water support

for the BOH

Containerized

Showers (4 trailers).

STD: Provide potable water, containment, grey water removal and cleaning for containerized showers (4 trailers).

AQL: 3750 gallons daily or 15 gallons per Soldier (250 Soldiers) NLT 1700 daily.

Grey water removal NLT 1700 daily. Cleaning every other day NLT 1700. Provide maintenance and support.

The contractor shall provide all equipment, material, labor, supervision; supplies and items necessary to provide water support for showers.

Random onsite inspections.

Response to customer calls.

COR

3.3. Portable

Shaving

Stations.

STD: Deliver and set-up Trailers / Containers will include minimum of 24 sinks w/ mirrors and running hot & cold running water. Provide illumination for immediate approach (dusk to dawn) Dispose of grey water.

AQL: 24 sinks w/ mirrors with running hot and running hot and cold water suitable for shaving and brushing teeth. Provide maintenance and support. Cleaned and stocked every other day NLT 1700.

The contractor shall provide all equipment, material, labor, supervision; supplies and items necessary to provide External sinks (trailer or container)

Random onsite inspections.

Response to customer calls.

COR

3.4. Crushed Ice STD: Deliver 90,000 pounds ice of crushed ice to freezer trailer.

AQL: 45,000 pounds ice delivered 15 July 2017 and 45,000 pounds delivered on 13

August 2017.

The contractor shall provide all equipment, material, labor, supervision; supplies and items necessary to provide / deliver

90,000 lbs crushed ice.

Random onsite inspections.

Response to customer calls.

COR

3.5. Portable

Chemical

Toilets and

Hand Washing

Stations

STD: Provide 40 outdoor style portable chemical toilets and 16 portable hand washing stations. Like new or new condition units. Respond to requests for emplacement within 24 hours. Replace broken units with same like or like new units. Dispose of waste off-site IAW local, state and federal laws. Clean units every other day or more frequently as needed.

AQL: 40 Outdoor style Portable Chemical toilets and 16 portable hand washing stations (like or new condition). Respond to requests for emplacement within 24 hours. Clean inside and outside of all units every other day to where they are free of all human waste, soiled toilet articles and dirt; refill each unit with standard commercial sanitizing chemicals and enough toilet paper to last until the next scheduled service. Handwashing stations 100% filled upon delivery; remain 50% filled during the rest of the performance period. Maintain MSDS in the contractor’s vehicle. Place the units as close together as feasible for user convenience and organized appearance. Use tie downs to prevent toppling. Replace broken units. Relocate at a minimum 10 times during the exercise. One hand washing toilet per 10 toilets.

The contractor shall provide all equipment, material, labor, supervision; supplies and items necessary to provide / deliver

Chemical Toilets and Hand

Washing stations.

Random onsite inspections.

Response to customer calls.

PWS

Para.

Tasks Standards / AQL Inspection

What Method Who

3.6 Generator

Powered

Towable Light

Sets.

STD: Provide 12 generator powered towable light sets. Contractor is responsible for delivering, setting up and removal of the light towers. All maintenance, fueling and support of the equipment is to be provided by the contractor. Delivery per the

COR.

AQL: Minimum 4 heads x 1000 watt metal halide lights. Lighting must be able to run continuous from sundown to sunup. Minimum 30 foot extendable mast.

Contains internal electrical receptacles for auxiliary power. Maintained as required to support operations to include fuel if required and cleaning

The contractor shall provide all equipment, material, labor, supervision; supplies and items necessary to provide and deliver 12 generator powered towable light sets.

Random onsite inspections.

Response to customer calls.

COR

3.7. 40’ Self

Contained Ice

Freezer Trailer

STD: Deliver and set up one (1) 40’ self -contained ice freezer trailer for ice and frozen food storage.

AQL: Vendor to deliver. Set up, maintain and refuel trailer as necessary.

Vendor to deliver. Set up, maintain and refuel trailer as necessary.

Random onsite inspections.

Response to customer calls.

COR

3.8. 40’ Self

Contained

Refrigerator

Trailer

STD: Deliver and set up one (1) 40’ self -contained refrigerator trailer for cold storage pf perishable food.

AQL: Vendor to deliver. Set up, maintain and refuel trailer as necessary.

Vendor to deliver. Set up, maintain and refuel trailer as necessary.

Random onsite inspections.

Response to customer calls.

CORRECTIVE ACTION REPORT (CAR)

(If more is needed, use reverse and identify by number)

1. CONTRACTOR 2. CONTRACT NUMBER

4. SERVICE AREA 5. DATE

7. DEFICIENCY O MAJOR O MINOR

FINDING:

FINDING IMPACT:

Contractor: Respond with a written corrective action plan.

8. ISSUING AUTHORITY (COR)

TYPED/PRINTED NAME AND GRADE SIGNATURE AND DATE

9. QUALITY ASSURANCE PERSONNEL (Contractor)

TYPED/PRINTED NAME AND TITLE SIGNATURE AND DATE

10. CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT

RECURRENCE.

11. COR DETERMINATION 12. CLOSE DATE

O ACCEPTED O REJECTED

Customer Complaint Record

Date and

Time of

Complaint

Source of Complaint

Organization

BLDG Number Individual

Phone #

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME OF CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED VALIDATION BY