11-RFP - T4 Concessions Package A.pdf

Request For Proposals

Concession Agreement of Property Los Angeles World Airports

Terminal 4 Concessions Package A Opportunity

RFP Number: 0485-2026-07-RFP

RFP Issue Date: July 14, 2026

Proposal Due Date: August 26, 2026

TABLE OF CONTENTS

SECTION 1 – Introduction and Opportunity

1.1 The Opportunity

1.2 Background Information

1.3 RFP Packages/Responses

1.4 Concession Award

1.5 Concession Agreement

1.6 Concession Term

1.7 Revenue to LAWA

1.8 Qualified Investments (Capital Expenditures)

1.9 Schedule Expectations

1.10 Technical Requirements

1.11 Deliverables/Reports

1.12 Supplemental Information

SECTION 2 – Procurement Overview & Instructions

2.1 About LAWA

2.2 Communications

2.3 Procurement Schedule

2.4 Pre-Proposal Meeting

2.5 Questions, Inquiries, Clarifications, Exceptions, and Requests

2.6 Addenda

2.7 Additional Procurement Instructions

SECTION 3 – Formatting & Submission Requirements

3.1 Adherence

3.2 Date and Time

3.3 Notice of Intent to Propose

3.4 Electronic Submission

3.5 General Format

SECTION 4 – Proposal Contents

4.1 Administrative Requirements (Mandatory)

4.2 Airport Concession Disadvantaged Enterprise Program

4.3 Written/Technical Proposal

4.4 Financial Proposal

SECTION 5 – Evaluation Procedures

5.1 Mandatory Administrative Submission Requirements

5.2 Evaluation of Written Proposal

5.3 Clarification and Negotiation Period

5.4 Contract and Award

SUBMITTALS .................................................................................................... Separate Documents A. Administrative Documents B. Written/Technical Proposal C. Financial Proposal Form D. Business Reference Form

EXHIBITS ........................................................................................................... Separate Documents

Exhibit 1 – Terminal 4 Concessions RFP Packages Layout Exhibit 2 – Terminal 4 Concessions Design Criteria Exhibit 3 – Terminal 4 Lease Outline Drawings (LODs) Exhibit 4 – Terminal 4 Concessions Utility Matrix Exhibit 5 – LAWA ‘Big Idea’ – Terminal 4 Exhibit 6 – Quantitative Approach Exhibit 7 – Draft Concessions Agreement

SECTION 1

INTRODUCTION AND OPPORTUNITY

1.1 THE OPPORTUNITY

Los Angeles World Airports (LAWA) is seeking proposals from qualified individuals or firms (Proposers) to develop, manage, and operate the concessions in Terminal 4 (pre-security and post-security) at Los Angeles International Airport (LAX). LAWA is seeking creative and innovative concession operators that will elevate the passenger experience. LAWA will award multiple concession opportunities to multiple qualified firms.

The successful Proposer (Operator) will be responsible for successfully developing, managing, and operating food & beverage and convenience retail in Terminal 4 at LAX. This opportunity does not include vending, catering, or pop-ups.

Operators must deliver a program that is innovative and provides thoughtful customer service, has a strong commercial vision, and delivers a unique passenger experience at LAX that is competitive with the world’s leading international airports. Proposals must reflect brands and concepts that have regional, national and global appeal, and evoke Los Angeles’ imaginative spirit. LAWA is looking for proposals to incorporate technology and interactive social media to highlight the City of Los Angeles’ diverse collection of locally inspired brands, culinary offerings, and regional identity in their response to this RFP.

LAWA is seeking concession concepts that state that a passenger has “arrived” in Los Angeles, the iconic entertainment and creative hub of the world. We host and extend hospitality to travelers so that dreams and possibilities soar.

LAWA anticipates that the proposed concession concepts will convey the following emotional responses to passengers:

• Welcoming: A warm invitation from Los Angeles and Angelenos to visit their home

• Reassuring: Visitors feel as if they are being taken care of by Angelenos and their hospitality

• Exciting: Visitors have “arrived” at the source of possibility – Los Angeles is a place where dreams come true

• Exhilarating: Los Angeles is a diverse palette of people and cultures – anyone can create an amazing story here

• Inspiring: The creativity and passion of Los Angeles is energizing – visitors will have a Los

Angeles story to bring back home

The design theme for Terminal 4 – The Right Stuff (Tech & Innovation) captures the bold energy of the Los Angeles region’s high desert, where California style meets the innovation of aerospace and tech pioneers with nods to vintage poolside glamour, classic cars, and the spirit of entrepreneurial dreamers.

1.2 BACKGROUND INFORMATION

Terminal 4 is currently undergoing a $1.6 billion modernization facilitated by American Airlines.

Improvements include a refreshed departure hall, an expanded security screening checkpoint, and a new south concourse with additional space for holdrooms, restrooms, a new bus gate, and new concessions that will serve both domestic and international traffic.

Completion of Terminal 4 modernization is expected by early 2028. LAWA is phasing the implementation of the new concessions as spaces become available. The first phase of new spaces is anticipated to be delivered to LAWA in Q4-2026, and the second phase is targeted for a Q3-2027 turnover to LAWA. Refer to Section 1.9.

LAWA intends to deliver units to concessionaires with utility infrastructure points of connection stubbed into the individual concession spaces. Additionally, LAWA has taken on the design and construction of the common concession seating areas [inclusive of flooring, ceiling/lighting (where applicable), furniture, and trash/recycling fixtures], and concession storefronts (all units where storefronts are applicable). 

1.3 RFP PACKAGE / RESPONSES

Proposers must include proposals for all units in Package A. This opportunity is only comprised of Package A – First Class Marketplace, shown below:

Package A Food & Beverage A: First Class Marketplace – 5,184 SF Immediately after the passenger security screening checkpoint, passengers entering the Terminal 4 concourse will pass through a concession node that is envisioned to be a “lounge-like” atmosphere stitched together by a common concession seating area that creates an elevated and sophisticated environment. LAWA envisions a hybrid marketplace unit including both premium coffee and gourmet market provisions, a high-end bar that reflects Los Angeles’ creative cocktails and beverages, and a quick-service unit that is compatible with the rest of the

Terminal 4 Concessions – RFP Package A

Terminal 4 – RFP Package A [A] Food & Beverage

5,184 SF NOTE: Package [A] includes an Arrivals Level (pre-security) COFFEE unit offerings. Additionally, this package includes a pre-security coffee unit located immediately outside of the Terminal 4 Federal Inspection Services (FIS) Hall and adjacent to the baggage claim area.

A. For additional information regarding all locations and areas mentioned above for each package, please refer to the following exhibits:

• Exhibit 1 – Terminal 4 Concessions Design Criteria

• Exhibit 2 – Terminal 4 Lease Outline Drawings (LODs)

Responses LAWA is looking for a two-part RFP response consisting of:

1. Written/Technical Proposal:

Proposer’s Business Entity, Concepts, and Qualifications/Experience

2. Financial Proposal:

Percentage Rent, Minimum Initial Qualified Investments, and Minimum Reinvestment

1.4 CONCESSION AWARD

Proposers organized as a legal joint venture or partnership with two or more operators, concessionaires, or corporate entities will be evaluated as one Proposer.

1.5 CONCESSION AGREEMENT

A Draft Concession Agreement is provided as Exhibit 7 to this RFP. Proposers will have an opportunity to submit questions through Bonfire on the Draft Concession Agreement.

1.6 CONCESSION TERM

The Term will be twelve years plus one three-year performance-based option. Irrespective of the Unit Opening Date, Year 1 of the Agreement(s) will commence on July 1, 2028, and end on June 30, 2029 (Fiscal Year 2029) barring unforeseen space turnover delays. On or before the commencement of the twelfth agreement year, the CEO, in his/her sole right, will determine if each Concessionaire and/or Package is granted an additional three-year term. Determination of the performance-based option may consist of, but not be limited to, each Concessionaire demonstrating its annual performance using criteria and/or metrics established at the beginning of each agreement year in coordination with LAWA (e.g. sales growth per enplaned passenger which exceeds inflation) as part of an annual Business and Operations Plan evaluation.

1.7 REVENUE TO LAWA

The successful Proposers will pay the greater of a Minimum Annual Guaranteed Rent or a Percentage Rent throughout the Term of the Agreement, as defined in the Draft Concession Agreement.

Percentage Rent Proposers are required to complete Submittal C – Financial Proposal and submit a Percentage Rent amount equal to or greater than the minimum amount indicated below for each category/type of use. If the proposed amount is left blank, the minimum amount noted for each category/type of use will be applied and evaluated accordingly.

Food & Beverage Blended Retail (1)

Category/Type of Use

Coffee, Bar, Quick-Serve Restaurant & F&B

Marketplace Alcoholic Beverages (2) Travel Essentials &

Specialty Retail

Minimum Amount

(3) 10.00% 14.00% 14.00%

NOTES:

(1) Permitted food & beverage items for sale at Retail locations are limited to prepackaged snacks; fresh prepackaged refrigerated sandwiches, salads, fruits, cheese and yogurts; prepackaged baked goods, confectionary products, candy, mints, nuts, chewing gum, nutrition bars, trail mix and non-alcoholic beverages. The sale of hot food or beverage items, prepacked or fresh, including coffee, is not permitted in Retail locations.

(2) The Percentage Rent specific to Alcoholic Beverages applies to any/all alcoholic beverage sales from any single Unit.

(3) Proposers must include a Percentage Rent amount for each category/type of use based on the respective Package(s) submitted for consideration.

Minimum Annual Guaranteed Rent The initial or baseline Minimum Annual Guaranteed (MAG) Rent will be established using a per enplaned passenger amount based on eighty percent (80%) of the Proposer’s submitted Year 1 (FY 2029) sales forecast, by Unit, the Proposer(s) submitted Percentage Rent, and an assumed baseline of 4,250,000 annual enplaned passengers (the Per Enplaned Passenger MAG – Per EPAX MAG) *. For subsequent Years, the MAG will be the greater of: (i) the CPI adjusted Per EPAX MAG for the corresponding period multiplied by the total number of enplaned passengers from the Prior Year, or

(ii) 85% of the Base Rent paid in the Prior Year. Base Rent is defined as the greater of (a) the MAG Rent, or (b) the Percentage Rent.

* Baseline Per Enplaned Passenger MAG 80% 𝑥𝑥 (𝑌𝑌𝑌𝑌𝑌𝑌𝑌𝑌 1 𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃 𝑆𝑆𝑆𝑆𝑆𝑆𝑆𝑆𝑆𝑆, 𝑏𝑏𝑏𝑏 𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶) 𝑥𝑥 (% 𝑅𝑅𝑅𝑅𝑅𝑅𝑅𝑅, 𝑏𝑏𝑏𝑏 𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶𝐶)

4,250,000 𝐸𝐸𝐸𝐸𝐸𝐸𝐸𝐸𝐸𝐸𝐸𝐸𝐸𝐸𝐸𝐸 𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃𝑃

1.8 QUALIFIED INVESTMENTS (CAPITAL EXPENDITURES)

Proposers are required to indicate the anticipated Minimum Initial Qualified Investment Amount.

In addition, Proposers must indicate the contractual Minimum Refurbishment Percentage expressed as a percentage of the Proposer’s actual Minimum Initial Qualified Investment Amount for each Package (minimum 20.0%) which must be invested over the term of the Agreement to enhance the guest experience and drive incremental sales. Certified financials documenting the Proposer’s actual Minimum Initial Qualified Investment Amount, by Unit, will be a required submittal to LAWA. The following information is provided for each concession category/type of use as a minimum value only, and each Proposer should independently determine their anticipated capital investment for each Unit/Package.

Food & Beverage Blended Retail

Category/Type of Use Coffee, Bar, Quick- Serve Restaurant & F&B Marketplace

Restaurant & Casual Dining

Travel Essentials & Specialty Retail

Approximate Unit Square Footage (SF) < 1,000 SF > 1,000 SF < 1,200 SF

> 1,200 SF

Minimum Initial Qualified Investment Amount, $ per SF (1)

$1,750 $1,500 $1,100 $900

NOTES:

1. The minimum amount per square foot is based on 70% of the actual, median concessions capital expenditure, by category or type of use, at LAX in the most recent fiscal year. Proposers are encouraged to independently determine the anticipated capital required to develop new concessions at LAX and indicate their anticipated capital investment amount, by Unit.

1.9 SCHEDULE EXPECTATIONS

1.10 TECHNICAL REQUIREMENTS

• Successful Proposer will be responsible for the buildout of space, including all design, permitting, and other requirements from jurisdictions having authority.

• Successful Proposer will be responsible for funding all construction costs to complete their required improvements.

1.11 DELIVERABLES/REPORTS

• Implementation Plan

• Point-of-Sale-Data

• Annual Financial Report

• Monthly Concession Report

1.12 SUPPLEMENTAL INFORMATION

• Terminal 4 Concessions Design Criteria (Exhibit 1)

• Terminal 4 Lease Outline Drawings (Exhibit 2)

• Terminal 4 Concessions Utility Matrix (Exhibit 3)

• LAWA ‘Big Idea’ – Terminal 4 (Exhibit 4)

• Quantitative Approach (Exhibit 5)

• Draft Concessions Agreement (Exhibit 6)

<< End of Section 1 >>

SECTION 2

PROCUREMENT OVERVIEW AND INSTRUCTIONS

2.1 ABOUT LAWA

LAWA owns and operates LAX and Van Nuys (VNY) Regional Airport. Both LAX and VNY play an integral role in helping to meet the Southern California regional demand for passenger, cargo, and general aviation services. Both airports make a distinct contribution to the strength of the system by providing a high level of safety, security, and service for their customers, communities, and stakeholders. LAWA’s mission is to serve the world, connecting people, places, and cultures.

LAX, one of the busiest airports in the world with nearly 75.1 million passengers, is in the midst of a multi-billion-dollar capital improvement program that will touch on all nine passenger terminals and build new facilities, including an Automated People Mover (APM), Consolidated Rent-A-Car (ConRAC) facility, and intermodal transportation facilities.

LAWA is committed to using its procurement process to create an environment of equitable contracting with the purpose of strengthening community and business partnerships to increase opportunities for small and diverse businesses. LAWA encourages Proposers to engage in early and meaningful efforts to achieve the Business Enterprise requirements set forth in this solicitation.

2.2 COMMUNICATIONS

Proposers are not allowed to contact or communicate with any LAWA employee, consultant, elected official, LAWA Board of Airport Commissioners (Board), or evaluation panelist, regarding this procurement while it is active or prior to contract negotiations. Any violation or perceived violation at LAWA’s discretion may result in disqualification of the Proposer from this procurement.

All Proposers must be registered in the City’s Regional Alliance Marketplace for Procurement (RAMP), which can be found at www.rampla.org and LAWA’s electronic procurement system, Bonfire, at https://lawa.bonfirehub.com.

Until the notification of the award is published on the City of Los Angeles’ RAMP website, Bonfire, or firms are otherwise notified by LAWA, all communication must be in writing and follow the instructions in the RFP. Any violation of these requirements and procedures may result in disqualification from this procurement.

LAWA’s Strategic Sourcing Division is responsible for the administration of this procurement. All communication regarding this procurement must be done through LAWA’s electronic procurement System, Bonfire.

When proposing, proposers may only rely upon written information provided by LAWA. Proposers will not rely upon, and LAWA will not be responsible for, any oral information or instructions provided in reference to this Solicitation Document.

http://www.rampla.org/ https://lawa.bonfirehub.com/

2.3 PROCUREMENT SCHEDULE

LAWA will make every effort to adhere to the procurement schedule shown below. LAWA reserves the right, at its sole discretion, to adjust the schedule of events as it deems necessary.

ACTIVITY TIME DATE

RFP Released / Issued July 14, 2026 Pre-Proposal Meeting 10:00 AM PST July 22, 2026 Deadline to Submit Questions 4:00 PM PST July 28, 2026 PROPOSAL DUE DATE (Deadline to Submit) 4:00 PM PST August 26, 2026 Interviews (if required) August 2026 Clarification and Negotiation Period Start September 2026 Notice of Intent to Award September 2026

2.4 PRE-PROPOSAL MEETING

A pre-proposal meeting will be conducted to provide an overview of this RFP, the project specifics, and information regarding the proposal's submittal. This meeting is NOT mandatory, but highly recommended. The meeting will be presented and hosted online. Please refer to the “Events” section of the Bonfire webpage for additional information. If you plan on attending this meeting, please send an RSVP via the Bonfire Vendor Discussions at least two days prior to the date of the meeting. Please include a list of personnel that would like to attend this meeting (first and last name, company name, email address, and phone numbers). Nothing stated at the Pre-Proposal meeting may change the RFP unless a change is made by written addendum.

As covered under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability. Sign Language Interpreters, assistive listening devices, or other auxiliary aids and/or services may be provided upon request. To ensure availability, you are advised to make your request via the Bonfire portal at least seven business days prior to the meeting you wish to attend. For general information, please visit the LAWA ADA website at https://www.flylax.com/lax-accessibility.

2.5 QUESTIONS, INQUIRIES, CLARIFICATIONS, EXCEPTIONS, AND REQUESTS

Proposers are expected to promptly review this solicitation, including all submittals, attachments, exhibits, appendix, and addenda.

Any exceptions to the contractual terms and conditions, as well as any other questions, inquiries, concerns, clarifications, discrepancies, or omissions will be submitted via Bonfire to the Procurement Contact designated for this RFP, no later than the date specified in the Procurement Schedule (Section 2.3).

Questions must include the RFP Number and must be submitted in the following format below:

• Identify the section number, page number, and the text of passage being questioned

• Identify your question in relation to the text being questioned

LAWA, in its sole discretion, may or may not make changes to any documents in response to such questions, exceptions, or request for modification.

https://www.flylax.com/lax-accessibility.

LAWA will make every attempt to answer all questions, however; LAWA does not guarantee that all questions will be answered. LAWA will not accept or respond to any inquiries not submitted in the format outlined above. LAWA will not accept or respond to oral inquiries. The City of Los Angeles and LAWA are not responsible for any answers not published on the Bonfire website.

2.6 ADDENDA

LAWA may issue addenda to make changes to this RFP, respond to any questions, or provide clarification to information stated within the RFP. Addenda will be posted at https://lawa.bonfirehub.com in the Messages > Public Notices section. All written/published addenda will become part of this RFP and must be considered by the Proposer and acknowledged in its proposal. All other communications are unofficial and non-binding. Proposers are responsible for reviewing all addenda and incorporating them into their proposal. Proposers are required to affirm receipt of all addenda in the Acknowledgment Letter (Submittal A - Administrative Documents).

2.7 ADDITIONAL PROCUREMENT INSTRUCTIONS

Proposers are expected to read and understand all terms, conditions, disclaimers, and requirements associated with this RFP. By submitting a response to this RFP, the Proposer agrees to be bound by all of the terms, conditions, disclaimers, and requirements set forth in this solicitation.

A. PROPOSER ORGANIZATION

LAWA does not intend to limit the type of business entity that may propose. Proposing entities may include individuals, corporations, partnerships, academic institutions, limited liability corporations, or joint ventures. The Proposer must be the legal entity that will execute the Agreement. The Proposer need not have all the required skills and experience in-house but may assemble a team to provide the necessary skills and experience. The team may be assembled in a variety of ways, including through contracting, partnering, joint venturing, etc.

B. VALIDITY OF PROPOSAL

In submitting the proposal, the Proposer agrees that the proposal will remain valid for 90 days after the deadline for submission of proposals and may be extended beyond that time by mutual agreement.

C. EXPENSE, OWNERSHIP AND DISPOSITION

LAWA will not be responsible in any manner for any costs associated with the preparation or submission of any documents or materials purchased, prepared or presented during any interviews or any additional documentation provided or requested by LAWA. All submitted documents, including all drawings, plans, photos, and narrative material, may become the property of LAWA upon receipt by LAWA. LAWA will have the right to copy, reproduce, publicize, release or otherwise dispose of each submittal in any way that LAWA selects. The California Public Records Act will apply to all Proposals.

D. PROPOSAL RESPONSE

If only one Proposer responds to the RFP, LAWA may award to that proposer, re-solicit for new proposals, or cancel the RFP at LAWA’s sole discretion. LAWA may also require a detailed cost/price analysis to determine the reasonableness of the price/cost or fees proposed. If LAWA determines that a cost analysis is necessary, the Proposer must be prepared to provide, upon request, summaries of estimated costs and documentation supporting all cost elements.

E. CONFLICT OF INTEREST

Government Code Section 1090 et seq. precludes a consultant or contractor from having a financial interest in a public contract that such consultant or contractor had the potential to influence while performing work for the City. This includes a bar on a consultant or contractor benefiting from a public contract which results, directly or indirectly, from the services provided by such consultant or contractor. A Proposer must include in its submission information identifying itself or any other affiliate or subcontractor and employees and principals of the affiliates or subcontractors that are proposed to perform work under this RFP and that has previously performed work for the City relating to this project as well as a description of the prior work for the City. Additionally, If a Proposer discovers any perceived, potential or actual conflict of interest, the Proposer must promptly disclose the same to the City in a written statement delivered by a representative of the Proposer to the Procurement Contact, including the names and contact information of the persons to which the perceived, potential or actual conflict of interest relates and a full and detailed description of the perceived, potential or actual conflict of interest.

Without limiting any other right reserved herein in favor of LAWA, LAWA reserves the right, in its discretion, to disqualify a Proposer due to the existence of a conflict of interest.

Execution of the Project Agreement by the Preferred Proposer will constitute a representation by the Preferred Proposer that, at the time of such execution, the Preferred Proposer knows of no circumstances, present or anticipated, which come within the provisions of Government Code Section 1090.

Proposers are advised to obtain independent legal counsel in order to fully understand the applicability of, and the penalties for violating, Government Code Section 1090 and any other applicable conflict of interest laws.

F. COLLUSION OR INFLUENCE

Any attempt by a Proposer to improperly influence a member of the evaluation panel directly or indirectly during the proposal evaluation and scoring process will result in the elimination of that Proposer from consideration. Any evidence or appearance of collusion among Proposers will be grounds for immediate disqualification.

G. GOVERNING LAW

This RFP will be governed by, construed, and enforced in accordance with the laws of the State of California and the applicable laws of the City of Los Angeles.

In addition to the requirements of Title VI of the Civil Rights Act of 1964, Proposer will comply with pertinent statutes, Executive Orders and such rules as are promulgated to ensure that no person shall, on the grounds of race, creed, color, national origin, sex, age, or disability be excluded from participating in any activity conducted with or benefiting from Federal assistance.

Further, Proposer shall comply with all applicable US DOT Standard Title VI/Non-Discrimination Assurances contained in DOT Order No. 1050.2A, and as may be amended or interpreted by the Federal Aviation Administration or the United States Department of Transportation from time to time.

H. RIGHT OF REJECTION AND WAIVER OF INFORMALITY

LAWA reserves the right to reject any and all submittals and/or to waive any informality in the submittals when doing so would be to the advantage to LAWA. The receipt of any submittal shall not in any way obligate LAWA to enter into an agreement, concession agreement, lease, or any other type of contract of any kind with any Proposer.

I. RIGHT TO RECEIVE ADDITIONAL INFORMATION AND VERIFICATION

LAWA reserves the right to request any additional information at any time to assist in its evaluation. LAWA reserves the right to verify all submitted information, including all references, use of the internet and social media, and to contact third parties for additional references and information as it deems advisable.

J. PUBLIC DISCLOSURE REQUIREMENTS

All documents submitted in response to the RFP will become a matter of public record and shall be considered public records. If a Proposer believes that any portion of its proposal is exempt from public disclosure, such portion shall be clearly marked “Trade Secret,” “Confidential,” or “Proprietary.” By submitting information with portions marked in this manner, the Proposer represents that it has a good faith belief that such material is exempt from disclosure under the California Public Records Act, California Government Code §§ 7920, et. seq. A Proposer that indiscriminately marks all or most of its proposal as exempt from disclosure as a public record, whether by notations of “Trade Secret,” “Confidential,” “Proprietary,” or otherwise, may render the proposal non-responsive and will be rejected. LAWA will not provide advice as to the nature or content of documents to protection from disclosure under the California Public Records Act, including interpretations of the Act or the definitions of “trade Secret,” “confidential” or “Proprietary.”

LAWA is not liable or responsible for the disclosure of records marked “Trade Secret,” “Confidential” or “Proprietary,” including those exempt from disclosure if disclosure is deemed required by law, by an order of Court, or which occurs through inadvertence, mistake or negligence on the part of LAWA or its Board, officers, representatives, assigns, successors, employees or agents. At such time as proposals are deemed a matter of public record, pursuant to the above, any Proposer or member of the public shall be afforded access for inspection or copying of such proposals, by request made to LAWA in compliance with the California Public Records Act.

The Proposer will agree to reimburse LAWA for, and to indemnify, defend and hold harmless LAWA, its Board, officers, representatives, assigns, successors, fiduciaries, employees and agents from and against any and all claims, damages, losses, liabilities, suits, judgments, causes of action, demands, fines, penalties, costs and expenses including without limitation, attorney’s fees, expenses and court costs of any nature whatsoever arising from or relating to LAWA’s non-disclosure of any such designated portions of a proposal if disclosure is deemed required by law or court order. Additionally, LAWA may request that the Proposer directly defend any action for disclosure of any information marked “Trade Secret,” “Confidential,” “Proprietary,” or otherwise; if the Proposer refuses to do so after requested by LAWA’s sole option, LAWA may release those parts of the proposal so marked without any liability whatsoever to the proposer.

K. WET SIGNATURES

LAWA reserves the right to require the submission of wet signature copies of the proposal from the Successful Proposers. If LAWA requires a wet signature copy, the Successful Proposers will be notified in writing.

L. ADDITIONAL DISCLAIMERS AND RESERVATIONS

By submitting a response to this RFP, the Proposer agrees to be bound by all of the terms, conditions, disclaimers, and requirements set forth in this RFP.

Failure by LAWA to object to an error, omission, or deviation in the submittal package will in no way modify this Solicitation Document or excuse Proposer from full compliance with the requirements of this Solicitation Document. Neither the Board nor LAWA shall be obligated to respond to any submittal, nor shall they be legally bound in any manner whatsoever by the receipt of a submittal.

All information stated in the submittal should be factual, truthful and should not be fabricated, embellished, extended or misrepresented. LAWA reserves the right to postpone the submittal due date, cancel this competitive process; issue addenda to this Solicitation Document; issue a new Solicitation Document; or pursue other options when it is in LAWA’s best interests to do so.

M. RIGHT TO CANCEL

LAWA may cancel this RFP at any time. LAWA is not responsible for any costs incurred by Proposers in the preparation and presentation of proposals submitted in response to this RFP.

N. ERRORS OR OMISSIONS

Proposer is liable for all errors or omissions incurred by Proposers in preparing the proposal.

Proposer will not be allowed to alter proposal documents after the due date for submission unless approved by LAWA in writing.

O. CORRECTIONS AFTER SUBMISSION

LAWA reserves the right to make corrections or amendments due to errors identified in the proposal by LAWA or the Proposer. This type of correction or amendment will only be allowed for errors such as typing, transposition, or any other obvious error. Any changes will be dated, and time stamped and attached to the proposal. All changes must be coordinated in writing with and authorized by LAWA.

P. INCORRECT PROPOSAL INFORMATION

If LAWA determines that a Proposer has provided incorrect information for consideration in the evaluation process, which the Proposer knew or should have known, was materially incorrect, that proposal may be deemed non-responsive, and the proposal may be rejected.

Q. WITHDRAWAL OF PROPOSAL

A proposer may withdraw their submitted proposal at any time prior to the specified due date and time. Requests must be in writing. After withdrawing a previously submitted proposal, the proposer may submit another proposal at any time up to the specified due date and time.

R. MISREPRESENTATION

If any information stated in the submittal is found to be misrepresented in any manner, this may be grounds for disqualification of the proposal.

S. PROTEST PROCEDURES

Mandatory Time Limits: The procedures and time limits set forth in this section are mandatory and are the proposer’s sole and exclusive remedy in the event of a protest. Failure to comply with these procedures will constitute a waiver of any right to further pursue the protest, including filing a Government Code claim or legal proceedings.

Protests of Notice of Intent to Award: It is the intent of this paragraph to provide proposers with a process to formally object to the award related to this RFP. A protest and all required copies relative to a Notice of Intent to Award of a contract to a particular Proposer on this RFP, must be submitted in detail, in writing, signed by the Protestor or by a representative of Protestor, and received in the offices of the Los Angeles City Attorney’s Office, Airport Division and the Director of Strategic Sourcing Division at the below address, before 5:00 p.m. on the tenth (10th) calendar day after the notification of the Notice of Intent to Award. If the tenth calendar day falls on a weekend or legal holiday, the Protest period ends at 5:00 p.m. (local time) the following business day. The protest shall contain a full and complete statement specifying, in detail, the factual grounds and legal basis of the protest. The protest shall refer to the specific portion of the RFP, any submitted proposal, or other document that forms the basis for the protest. The protest must include the name, address, and telephone number of the Protestor and the Protestor’s representatives.

All protests must be addressed to:

Director of Strategic Sourcing Division Los Angeles World Airports 7301 World Way West, 4th Floor Los Angeles, CA 90045

With a copy to:

The Office of the City Attorney, Airport Division 1 World Way, Room 104 Los Angeles, CA 90045

T. POST-AWARD DEBRIEFING

Within 30 calendar days after execution by LAWA of the contract, upon written request to the Procurement Contact, LAWA will be available for an oral debriefing session with the unsuccessful Proposer. The debriefing will be limited to the debriefed Proposer’s overall ranking, the strengths and weaknesses of its proposal, and answer questions regarding the selection process.

Debriefings shall not include a point-by-point comparison of the debriefed Proposer’s proposal with other proposals.

U. TITLE VI SOLICITATION NOTICE

LAWA, in accordance with the provisions of Title VI of the Civil Rights Act of 1964 (78 Stat. 252, 42 USC §§ 2000d to 2000d-4) and the Regulations, hereby notifies all Proposers or offerors that it will affirmatively ensure that for any contract entered into pursuant to this advertisement, all Proposers or offerors will be afforded full and fair opportunity to submit bids in response to this invitation and no businesses will be discriminated against on the grounds of race, color, national origin (including limited English proficiency), creed, sex (including sexual orientation and gender identity), age, or disability in consideration for an award.

<< End of Section 2 >>

SECTION 3

FORMATTING & SUBMISSION REQUIREMENTS

3.1 ADHERENCE

Proposals must be submitted in accordance with the requirements set out in this document. Any proposal that does not adhere to the requirements in this RFP may be deemed non-responsive and rejected. LAWA reserves the right, in its sole discretion, to waive minor informalities or minor deviations.

3.2 DATE AND TIME

Proposals must be submitted prior to the due date and time specified in the Procurement Schedule (Section 2.3). Late proposals will not be accepted or considered.

3.3 NOTICE OF INTENT TO PROPOSE

Proposers should complete and submit the Intent to Bid on https://lawa.bonfirehub.com. This will assist LAWA with future planning. If there is no intent to propose on this RFP, please indicate the reason why (to assist LAWA on future solicitations).

3.4 ELECTRONIC SUBMISSION

Proposers are required to submit their Proposal via electronic submission at:

h t t p s : / / l a w a . b o n f i r e h u b . c o m

• Proposals will NOT be accepted using any other method (hardcopy delivery, email, facsimile, etc.)

• The Proposal must be uploaded and submitted prior to the Due Date/Time indicated in the Procurement Schedule (Section 2.3)

• LAWA strongly recommends that Proposers give themselves sufficient time to upload documents (at least one day before the Proposal Due Date)

• The Proposer must upload electronic files, as outlined in Bonfire. All files should match the name of the requested information to be uploaded to Bonfire

3.5 GENERAL FORMAT

All responses to this RFP must be made in accordance with the format outlined below. Failure to submit in the requested format, or failure to submit all the required forms may cause a proposal to be deemed non-responsive. The format for the proposal includes the following:

• Be written in the English language and use US standards of measurement

• Be single-spaced with a minimum font size of 11

• Prepared simply, economically, and without unnecessary promotional materials

• Submittals should be submitted in either MS Word, MS Excel, or Adobe PDF format

• Each file has a maximum file size of 1,000 MB

• Any supplementary artwork, visual aids, films, and other extraneous materials will not be accepted or reviewed

• If applicable, designated projects will require blueprints, specifications, project closeout packages, O&M manuals, and warranties, in .pdf format

<< End of Section 3 >>

SECTION 4

PROPOSAL CONTENTS

This RFP solicitation contains Submittal forms, which must be used by the Proposer. Proposers must not include website links or imbedded documents in any Submittal, as they will not be accessible. LAWA will not consider information outside of, or imbedded in, the Submittals. Any response that does not adhere to the requirements of each Submittal may receive a “0” score for that particular Submittal.

4.1 ADMINISTRATIVE REQUIREMENTS (MANDATORY)

The Administrative Requirements are found in Submittal A - Administration Documents. Failure to complete, sign, and submit these documents may lead to disqualification of the proposal. The incomplete submission of the required forms will result in the Proposer being deemed non-responsive. Please review these documents very carefully for accuracy and completeness, prior to submittal. Please note that all documents must be signed by the duly authorized representative of the entity or sole proprietor.

Additional information (including supplemental guides, instructions, and examples) can be found online at: www.lawa.org/en/lawa-businesses/lawa-administrative-requirements. For assistance regarding these Administrative Documents, please email the Procurement Contact.

4.2 AIRPORT CONCESSION DISADVANTAGED ENTERPRISE PROGRAM

Not applicable.

4.3 WRITTEN/TECHNICAL PROPOSAL

The Written/Technical Proposal contains five separate parts, which have maximum page limit requirements. The Proposers may use Submittal B – Written/Technical Proposal Form or a Word document in accordance with Section 3.5. Any Submittal Part that exceeds the maximum page limit will receive a “0” score for the Submittal Part number.

Part 1 – Submittal B – Proposing Entity, Package(s), and Concepts (No Page Limit - form content only)

Proposers are required to complete the Submittal B form provided in MS Excel format with the RFP response. Submittal B includes the Proposer’s legal entity, including joint venture or partnering companies, the Proposer’s concessions concept or brand for each Unit included in the Package submitted in response to this RFP.

Part 2 – Concepts, Design & Implementation (20-Page Limit)

Proposers must provide LAWA with an understanding of the Proposer’s qualifications and experience to finance, design and construct the proposed concessions concepts outlined in Submittal B. The Proposal must include the following:

1. Identification of key individuals with demonstrated experience developing new concessions concepts and buildouts within an active, airport environment. Integral to the Proposer’s development experience is the capability to fund the required capital investment, manage the http://www.lawa.org/en/lawa-businesses/lawa-administrative-requirements necessary development resources and consultants, and ensure the timely implementation of the Proposer’s submitted concept.

2. Conceptual floor plan(s) of the Proposer’s planned concept/brand for EACH Unit included in

Package A. Consideration of the available floor area provided for the Unit, including space required for passenger queuing/transaction, should be clearly demonstrated in the conceptual plan submitted for each Unit.

3. Proposers should be able to show research that has been conducted to show how brands/concepts are perceived to reflect Los Angeles, or how they resonate nationally with global appeal.

4. Phasing plan and brief narrative to describe how the proposed construction improvements will be phased to ensure continuous service to passengers.

5. Description of conceptual design elements that integrate the terminal theme and incorporate the required LA “sense of place” elements as prefaced in Section 1.1 of the RFP and further detailed in Exhibit 1 – Terminal 4 Concessions Design Criteria.

Part 3 – Experience Operating Concessions (10-Page Limit – excluding resumes)

Proposers must outline their qualifications and prior experience as a team and provide at least three specific examples of past work/projects that demonstrate their ability to meet requirements specified in the scope of work. Proposing teams must have a minimum of three years of experience operating in an airport of similar size with equal to similar enplanements that meet or exceed the opportunity described in this RFP.

1. Describe the Proposer’s team operations history and experience, including, but not limited to, the number of years of experience operating services in an airport of similar size with equal to or similar enplanements

2. List two Non-LAWA references during the past five years using the form provided in Submittal D

– Business Reference Form. References must include company name, contact person, title, address, telephone number, email address, and a brief statement of the business association.

LAWA, in its sole discretion, reserves the right to request additional references, to contact and verify all references, and to request additional supporting information from the Proposer as LAWA deems necessary.

3. Proposers should outline the experience and qualifications of the team that will be assigned to this contract, including key personnel and key subcontractors or subconsultants. The Proposers are responsible for assigning key personnel (individuals) as listed below. The key personnel identified in the proposal will be assigned to their roles after the award of the concession agreement. The Proposers will not be permitted to remove or replace these individuals during the first twelve months of this contract, unless requested in writing and approved by LAWA’s authorized representative (except for events such as: medical emergency, injury or sickness).

• Contract Manager – Individual that will be the contract manager and corporate contact for this agreement.

• Accounting/Finance Manager – Individual that will be the accounting/finance contact for this agreement.

• On-site General Manager – Individual that will be the overall primary day-to-day point of contact for this agreement.

• Assistant On-site General Manager – Individual that will be the overall secondary day-to-day point of contact for this agreement.

4. The Proposers may provide resumes for the key personnel (listed above) that will be assigned to the contract. Resumes are limited to 1 page per key personnel (the resumes are not included in the overall page limit for Part 3).

Part 4 – Business Operations Management (10-Page Limit)

The Proposers should provide a detailed narrative that clearly outlines the team, operations, and management practices.

1. Describe any expertise, techniques, or unique experiences that make the team’s selected key staff for this project beneficial to LAWA.

2. Demonstrate that managers and key personnel to be assigned to the project are experienced and fully qualified to manage and operate the proposed concession by demonstrating prior experience in similar sized concession packages.

3. Describe Proposer’s strategy for meeting changing airport needs, including response to changes in airline activity and passenger enplanements.

4. Describe the Proposer’s response plan in the event of emergencies and potential security threats.

5. Demonstrate the Proposer’s commitment to maintaining appearance, functionality, and operations of the facilities in excellent condition.

6. Describe Proposer’s operating standards, policies, and practices.

The Proposer should include the following:

a. Plans for staff coverage during all operating hours

b. Plans to keep facilities open and operational in the event of late-night flight delays

c. Policies for ongoing maintenance and repairs/replacement of equipment, displays, fixtures, flooring, etc. to keep a day-one opening appearance every day

d. Plans to consistently keep a pristinely clean facility and handle concession service including delivery, storage, trash removal, and recycling

e. Sustainability plans (recycling, power conservation, use of locally produced products, etc.)

f. Policies, techniques, and products to minimize passenger wait times

g. Customer service standards, approach to providing service during peak periods, 24-hour response plan, customer feedback, complaint and resolution process, service monitoring

h. Quality control and assurance programs

i. Exchange and refund policies

j. Training or education programs provided to employees

k. Customer service training and quality assurance to align to LAX’s service standards

Part 5 – Financial Capability (10-Page Limit) The Proposer should provide LAWA with an understanding of the Proposer’s financial capability to provide the services described in this RFP as follows:

1. Include financial statements for the most recent two complete fiscal years audited and certified by a licensed public accountant, or if unaudited, then accompanied by a notarized statement from the Chief Financial Officer certifying the accuracy of the financial information contained in such statements.

2. All financial information for each partner, LLC member, or joint venture, respectively, if the Proposer intends to organize as a partnership, LLC, or joint venture.

3. Written statement from any person or entity to indicate the level of commitment together with the financial information detailed in this section as if the guarantor were the Proposer. LAWA reserves the right to request guarantors’ financial information if the Proposer is an LLC, partnership or joint venture.

4. If the Proposer is newly created and seeks to rely on a Guarantor to demonstrate financial capability in responding to this RFP, then the Proposer is required to identify and submit the requisite financial information for the Guarantor, including a signed Guaranty Agreement. In assessing financial capability, LAWA will consider the financial resources of the proposed Guarantor, as well as the legal structure of the Proposer and the legal commitments of the Proposer in evaluating the financial capability of the Proposer under this RFP. Any person or entity providing a guaranty must provide a written statement indicating the level of commitment together with the financial information detailed in this section as if the Guarantor were the Proposer.

5. A statement indicating any pending, active or previous legal action that could reasonably prevent the Proposer from fulfilling their obligations under the Agreement.

4.4 FINANCIAL PROPOSAL

Financial Proposal (10-Page Limit) This section of the Proposer’s response to the RFP should provide LAWA with the basis of its financial offer and an understanding of how the Proposer’s management and operations plan will produce forecasted financial returns to LAWA.

1. Complete Submittal C – Financial Proposal Form

2. Proposers must submit a Percentage Rent amount equal to or greater than the minimum amount indicated for each sales category or type of use. Demonstrate the rationale for the Proposer’s Percentage Rent financial offer. Supporting information may include the Proposer’s anticipated operating margin, cost of goods sold, and/or anticipated labor costs. Refer to additional clarifications, instructions, and notes provided in Submittal C.

Food & Beverage Blended Retail

Category/Type of Use

Coffee, Bar, Quick-Serve Restaurant & F&B

Marketplace Alcoholic Beverages Travel Essentials &

Specialty Retail

Minimum Amount 10.00% 14.00% 14.00%

3. Proposers are required to provide a Minimum Initial Qualified Investment Amount for each Unit in the Package submitted in response to the RFP. A table of the minimum value per square foot is provided herein for reference only based on a percentage of the historical mean, by category or type of use. However, each Proposer should independently determine their anticipated capital investment required to develop each Unit. Demonstrated experience developing similar concepts/brands and supporting evidence of the capital investment amounts adjusted for the LAX construction environment is required.

4. Proposer must indicate the contractual Minimum Reinvestment Percentage (minimum 20.0%) expressed as a percentage of the Proposer’s actual Initial Qualified Investment Amount for Package A. The resulting minimum reinvestment amount must be invested across the Package over the term of the Agreement. The Minimum Reinvestment Percentage may be no less than 20.0%.

5. Provide a five-year proforma that includes projected Gross Sales, by Unit, within the Package.

For consistency, all Proposers must assume a stabilized, post-Terminal 4 development date of July 1, 2028 (Year 1), with an assumed passenger activity baseline of 4,250,000 enplanements.

Proposers should assume a blended enplanement growth rate of 2.0% per year and inflation of 2.5% per year. Any additional assumptions made in preparing the proforma should be specified.

Demonstrate and discuss the basis for the proforma sales submitted. Provide examples, including associated calculations, where the Proposer achieved projected Gross Sales and explain why this is like the Proposer’s projections for LAX. Include statistics for sales per enplaned passenger benchmarking data. Demonstrate how the Proposer’s experience at other airports assists the Proposer in enhancing the reliability of the Proposer’s five-year pro-forma.

6. Provide a Proposal…