11-Past Performance Evaluation.pdf
PDF 96 KB Posted
- Attached to
- Catering Services & Supplies
- Solicitation number
- 27-04-31
- Issued by
- Maricopa County, Arizona
About this file
This is a Past Performance Evaluation form used by Tolleson Union High School District #214 in Arizona to assess vendor performance for catering services and supplies. The District employs this evaluation tool to collect historical information on vendors to determine their responsiveness and responsibility in procurement decisions. The form requests that clients who have previously worked with a vendor complete a questionnaire rating the vendor across seven performance criteria on a scale of 1 to 10, with a total possible score of 70 points. The evaluation categories include general services/products meeting expectations, quality of services/products, ability to adhere to timelines and schedules, responsiveness to communication and customer service, billing process efficiency, ability to adhere to contract guidelines, and overall customer satisfaction with likelihood of rehiring. Completed questionnaires must be returned directly to Tolleson Union School District by email to matthew.silva@tuhsd.org by 11:00 a.m. on February 26, 2026.
The evaluation form does not address pricing, set-asides, contract terms, or funding information. Rather, it serves as a reference check mechanism allowing the District to gather quantitative feedback from past clients regarding a catering vendor's performance history. Respondents are instructed to leave criteria blank if they lack sufficient knowledge in particular areas. The form requires the responding client to provide their company name, contact information, signature, and printed name and title, establishing accountability for the reference information provided.
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Text version
PAST PERFORMANCE EVALUATION
Tolleson Union High School District has implemented a process that collects past information on vendors. The information will be used to assist the District in the evaluation to determine responsive and responsible procurement of the above company.
The company listed above has listed you as a current or previous client for whom they have provided products or services.
The company and the District would greatly appreciate you taking a few minutes out of your busy day to complete the accompanying questionnaire.
Please evaluate the Performance of the company (10 - you are Always satisfied and have no question about hiring them again, 5 - you are Sometimes satisfied, and 1 - you are very Dissatisfied and would never hire them again because of very poor performance). If you do not have sufficient knowledge of past performance in a particular area, leave it blank.
Total possible points:70
NO. Criteria Unit Score
1 Did general services/products provided meet your expectations? (1-10)
2 Quality of services/products (1-10)
3 Ability to adhere to timelines/schedules (1-10)
4 Responsiveness to communication (Customer Service, Quotes) (1-10)
5 Billing Process (1-10)
6 Ability to adhere to contract guidelines (1-10)
7 Overall customer satisfaction, confidence in hiring vendor again (1-10)
TOTAL POINTS____________
Thank you for your time and effort in assisting the vendor in this important endeavor. Please return this questionnaire directly to Tolleson Union School District by email to matthew.silva@tuhsd.org by11:00 a.m., February 26, 2026.
Signature Date
Printed Name Title
To the attention of:
Name of client’s company:
Phone:
Company being surveyed:
mailto:matthew.silva@tuhsd.org
File details come from the government source that posted it. Updated .