Provo City RFP Shared Micromobility Program

REQUEST FOR PROPOSALS

Provo City, Utah Shared Micromobility Program Issued: 10/01/2026 Due: 11/06/2026

RFP# PR2026001041

Contact:

Sandy Bussio Parking Program Manager 801-852-7162 sbussio@provo.gov 445 West Center Street, Suite 200 Provo, Utah 84601

SUMMARY

https://utah.bonfirehub.com/portal/?tab=openOpportunities

Proposer's Name and Address TITLE: Shared Micromobility Program

Development Services Department Email: sbussio@provo.gov Phone: 801-852-7162 Office Hours: Mon-Thurs 7:00 AM-6:00 PM

Purpose of RFP Provo City invites organizations, companies, vendors, and manufacturers to submit proposals to develop, install, operate, and maintain a comprehensive bike-share and scooter-share program. We actively seek proposals that include electric (e-) bikes and electric (e-) scooters. The ideal program will integrate state-of-the-art information technology with shared micromobility vehicles to provide an alternative transportation option to single-occupancy vehicle trips for residents, employees, and visitors.

The system will be owned and operated by the successful applicant (Vendor) for an initial three-year term, with two additional one-year terms based on performance. The desired launch date is December 2026, weather permitting.

Given the rapidly evolving micromobility industry, the city will use this opportunity to ensure Provo's shared micromobility program provides optimal community solutions and best achieves program goals. The city welcomes innovative micromobility-share program solutions that fulfill the objectives outlined in this RFP and plans to award the selected Vendor separate and independent Service Agreements.

The city will evaluate the micromobility-share program's performance continuously to ensure the selected Vendor operates appropriately within the public right-of-way (ROW) and maintains compliance with all rules, regulations, and Operating Agreement provisions. Associated permits are subject to change at the city's discretion as provided in the city's Municipal Code.

Bike-share and e-scooter-share providers are expected to collaborate to deliver a user-friendly, safe, and cohesive shared micromobility system.

Objectives and Eligibility Micromobility-Share Program Objectives

1. Build on the success of previous and current e-bike and e-scooter share programs and increase ridership in the community. The Vendor's ability to demonstrate achievement of the following primary program goals will inform proposal ratings.

2. Consider expansion of the Provo micromobility-share program fleet size and citywide availability while increasing the accessibility of e-bikes.

3. Provide a micromobility-share program and service that aligns with Provo's goal of becoming a world-class bicycle-friendly community, consistent with current rankings as a gold level bicycle-friendly community.

4. Demonstrate ability to serve as a long-term, financially viable Vendor.

Eligibility, Prerequisites, and Compliance

1. The Vendor selected under this Request for Proposal (RFP) to operate the micromobility-share program must enter into a separate Operating Agreement with the city. The Vendor must also enter a Limited Waiver and Hold Harmless Agreement with the city. Both the Operating Agreement and Limited Waiver and Hold Harmless Agreement are subject to negotiation and mutual agreement at the city's sole discretion.

2. The Vendor must obtain written permission from the city (Provo City Code Section 9.15.150), which is required for all shared mobility devices with onboard technology that allow users to remotely check out and operate devices in the Provo public right-of-way.

3. The Vendor must register each unit with the Provo Police Department (PPD) prior to deployment. Each unit requires a $10.00 registration fee. A PPD registration sticker must be affixed to the main frame on the downtube of a bicycle or the steering apparatus of a unit without a downtube.

4. The Vendor must work with the Parking Program Manager to establish designated bicycle and scooter parking areas.

5. The Vendor must establish designated parking areas and/or utilize existing bike racks for storage, rental, and return of devices. The Vendor and city will jointly agree on locations and necessary equipment, such as existing racks, for each facility. Bike racks are currently widely available on campus and in downtown Provo, though high demand for bike parking exists in both areas. All facilities will be constructed and maintained according to city specifications.

6. The city will seek Vendor input to optimize deployment quantity. Additional bikes may be allowed at the city's discretion, particularly in high-usage locations.

7. Adjustments may be made to vehicle fleet size based on Vendor-provided utilization data, Vendor performance, and operational outcomes, as agreed to by the city.

8. The Vendor must provide the city with a monthly updated list of all currently deployed devices, their unique identification numbers, and (upon request) user information related to ongoing criminal investigations.

9. The Vendor must cooperate with any ongoing criminal investigation involving a micromobility-share user.

10. The awarded Vendor must adhere to all Municipal Code sections, including but not limited to the following Municipal Code sections directly related to shared mobility devices (see Provo City Code Section 9.32.010, 9.32.170, 9.31.010, and 9.15.010).

11. The awarded Vendor must establish an Irrevocable Letter of Credit as performance security in a form satisfactory to the city. The letter of credit amount will be one-hundred thousand dollars ($100,000) issued by a federally insured FDIC banking institute.

12. The city retains the right to amend its City Code at any time, and the permitted Vendor must comply with any amendments that apply to shared mobility devices. Amendments could include alignment with changes to Utah State Code 41-6a-11.

About Provo City Provo is in the geographical center of Utah County, bounded by Orem to the north, the Wasatch Mountains to the east, Springville to the south, and Utah Lake to the west. The city comprises five districts made up of 34 neighborhoods of varying size, land uses, services, and amenities that serve approximately 115,000 residents. Provo offers a small-town atmosphere and strong sense of community, supported by residents who actively participate in maintaining Provo's high quality of life.

The city is home to creative entrepreneurs, successful companies, an educated workforce, and highly ranked educational institutions. As Utah's fourth-largest city, Provo hosts a growing number of billion-dollar tech companies within a short drive of world-renowned ski resorts. This unique combination has earned Provo recognition as the heart of Utah's "Silicon Slopes." The city features abundant cultural attractions, natural resources, and recreational opportunities. Provo has received recognition from numerous national organizations for quality-of-life awards and rankings, making it an attractive choice for businesses and employees.

The educational landscape includes Brigham Young University with approximately 34,000 students, as well as many students from nearby Utah Valley University (located in Orem with over 46,000 enrolled students) who live in Provo. The city is also home to Rocky Mountain University of Health Professions, Noorda College of Osteopathic Medicine, and Mountainland Technical College (MTECH), which operates a campus in Provo.

The city has experienced tremendous success and momentum in development activities over the past decade, particularly in the downtown area. Although landlocked, land remains available for development within Provo, specifically in current agricultural areas west of Interstate 15 and various infill properties throughout the city. Provo embraces redevelopment and encourages orderly, quality infill and redevelopment projects. Thousands of multi-family residential units have been approved in recent years, and the city is actively working to expand its active transportation network.

Provo City is already recognized as a gold level bicycle-friendly community by the League of American Bicyclists and has recently reapplied for gold after recent infrastructure improvements. Additionally, the city is served by UVX Bus Rapid Transit and UTA FrontRunner commuter rail, providing regional transit connections throughout the Wasatch Front. Provo experiences four distinct seasons with approximately 222 sunny days annually, providing favorable conditions for outdoor activities and micromobility use throughout much of the year.

ESSENTIAL ELEMENTS

Scope of Work Vendors interested in consideration for this micromobility-share program contract must respond to this RFP with a comprehensive proposal addressing all elements detailed in the Submittal Requirements. The Vendor will be responsible for managing all activities necessary to implement and operate a successful micromobility-share program, including but not limited to:

1. Network Coverage: Provide a dense micromobility-share network in high-demand areas of Provo with emphasis on:

· First-mile/last-mile connectivity

· Integration with other sustainable transportation modes (including those provided through other privately-operated shared mobility programs)

· Coverage throughout the city

2. Fleet Quality: Provide a micromobility-share fleet with modern, reliable, and easy-to-use technology, comfort, and safety features.

3. E-bike Specifications: Specify the type of e-bikes in your program and whether proposed bikes are Class 1 (pedal-assisted) or Class 2 (throttle-assisted).

4. System Accessibility: Provide a dockless system that is intuitive, equitable, and accessible, allowing users to park/retrieve vehicles close to origins and destinations.

5. Parking Solutions: Include docking, locking, and/or best-practice parking solutions to ensure the fleet is managed in a safe, organized, aesthetic, and intuitive manner while reducing potential user and ROW conflicts.

6. Financial Structure: Provide micromobility-share service with minimal management and financial contribution from the city. Firms should explain the proposed financial structure for a robust micromobility-share system, which may include grants, sponsorship development, revenue from user fees, Vendor financing, and other partner opportunities.

7. Insurance and Equipment: Procure and maintain necessary insurance types as outlined in the Operating Agreement; identify, procure, and outfit all equipment and facilities needed to support operations, including maintenance and storage facilities, vehicles, and other support equipment.

8. Maintenance: Manage and maintain all vehicles and associated infrastructure, software, and hardware.

9. Rebalancing: Provide frequent, high-quality, and environmentally sustainable rebalancing and maintenance practices to ensure vehicles and other equipment are in safe working order, prevent right-of-way and user conflicts, and provide convenient and reliable system access.

10. Equipment Inspection: Provide ongoing equipment inspection, maintenance, and cleaning, including annual overhauls of all equipment in compliance with manufacturer requirements and warranties.

11. Quality Assurance: Conduct routine inspections to ensure vehicles are in working order and deployed for user access.

12. Equity Access: Provide access to micromobility-share for people of all income levels through appropriate pricing programs, placement, and options for utilizing the system without a phone and without a credit card.

13. Local Promotion: Provide a plan for promoting local Provo events and businesses as part of routine and unique user interactions.

14. Community Partnership: Partner with local non-profits and key organizations to support a locally branded and successful program.

15. Data Reporting: Provide comprehensive data to the city in real-time and through regular reports. Desired data is listed in Section VIII.

16. Technology Platform: Provide an app and local webpage that is intuitive, reliable, and educational with comprehensive information about the program, membership options, service area, vehicle locations, sign-up options, and customer service contact information.

17. User Experience: Provide a sign-up, check-out, check-in process that is easy-to-use and reliable.

18. Customer Satisfaction: Create a reliable, customer-centered experience that results in high customer satisfaction levels.

19. Marketing and Outreach: Implement a comprehensive sponsor-recruitment, marketing, education, and equity plan focused on sufficient fundraising to sustain the program, increase vehicle ridership, improve safety, and increase access to historically underserved communities.

20. Multi-Platform Integration: Provide a plan for an integrated multi-platform app where customers can pay for and use multiple transportation modes.

21. Data Access: Real-time access to data software (i.e., Ride Report or Populus) will be required from the Vendor for city analysis.

Interview and Micromobility Demonstration In addition to submitting a written proposal, top-rated Vendors may be interviewed by the RFP assessment team and asked to participate in an oral presentation (possibly virtual) to provide a company overview, project approach, and address questions. A demonstration of proposed equipment may also be required.

Subcontractors Vendors will be responsible for identifying any subcontractors in their proposal. Please note that the city will contract solely with the awarded Vendor, and subcontractors will be the responsibility of the Vendor.

Financial Qualifications (CONFIDENTIAL) Vendors selected as finalists will be required to submit the most recent financial statement (audited preferred) including balance sheet and income statement, as well as a statement of cash flows (the "Financial Information"). Also provide a banking reference (name, address and phone number). The Financial Information must be submitted in a separate file marked Confidential. Certain information may (i.e. account numbers, individual names) may be redacted for privacy purposes.

Fees, License, Permits The successful Vendor will be responsible for obtaining any necessary licenses, fees, or permits without additional expense to the city. All equipment must be properly licensed and insured, carry appropriate permits, and be placarded as required by law.

Laws and Regulations The Vendor agrees to comply fully with all applicable local, state, and federal laws, regulations, and ordinances.

Payment Payments to the City will be sent via check.

SUBMITTAL REQUIREMENTS

Proposals will be submitted electronically through Bonfire. The city reserves the right to reject submittals that fail to contain all required information or fail to follow the instructions contained in this RFP.

All submittals must include the information in the order listed below within the page limits, if specified. Examples of other projects demonstrating quality of work and preferred processes are encouraged.

List of Submittal Requirements SECTION I: Cover Letter Include the project name, respondent name, and date. The cover letter should highlight the proposal content and program features offered, including a general program description and any unique aspects or benefits provided. Please indicate your availability to participate in interviews/demonstrations on the proposed dates stated in the Schedule section.

SECTION II: Development Team Organization and Staffing

1. Company information

a. Company description, including size, ownership structure, number of full-time employees, and all office locations.

b. Length of corporate operation and number of years operating micromobility-share services.

c. Related or ancillary business operations beyond shared mobility systems.

d. All micromobility services and equipment are currently offered (if planned, please explain).

e. Overall experience implementing, managing, and operating micromobility-share systems, including experience operating e-scooter-share and bike-share (including e-bikes) programs

f. Names and addresses of any person or entity (i) with more than 10 percent (10%) equity, participation, or revenue interest in the firm or (ii) serving as trustee, director, partner, or officer of that entity or another entity that owns or controls the firm. Identify names and addresses of any parent or subsidiary of the firm and describe the nature of any such parent or subsidiary business entity. Identify any subcontractors, independent contractors, or other partner organizations.

g. List all locations where your operating license, permit, or contract was revoked or is currently being revoked. Explain the reason(s) for revocation.

h. Explain any concerns the Vendor may have in maintaining objectivity in recommending the best solution. All potential conflicts of interest must be disclosed.

2. Staffing/Project Team:

a. Provide information on your project team, including team leaders and their locations. Do not include resumes which will be submitted under Section X: Resumes. Include an organization chart specifying the local team in relation to the entire company. Include each team member's role and percentage of time devoted to this project. Identify the city's point of contact.

b. Provide a hiring and labor plan, including the number of full-time, part-time, seasonal, and/or contract employees expected to be employed in Provo to launch and sustain the proposed system. Specify the employee/contractor to fleet size ratio.

c. Outline hiring plan steps to identify, train, and employ local residents, especially those historically disadvantaged.

SECTION III: System and Fleet Details Micromobility-Share Fleet Please describe your proposed micromobility-share fleet, including:

a. Proposed fleet size at launch or in subsequent phases (if applicable). The city encourages a minimum of 100 e-bikes and, if applicable, a limited number of e-scooters on City rights-of-way to ensure the coverage needed for a successful program.

b. Number of stations/hubs proposed at launch and in subsequent phases.

c. Criteria for determining fleet size adjustments (increasing or decreasing).

d. Launch timeline.

e. Factors that would prevent you from launching your proposed fleet per this launch timeline.

Proposed Equipment and Vehicles Please provide a detailed description of each vehicle you offer (including e-scooters, pedal bikes, e-bikes, and other adaptive bike options), specifying standard equipment included in the proposal and optional or unavailable equipment. The selection committee may request a vehicle demonstration to clarify or confirm specifications or functionality. Attach detailed specifications and images for each vehicle. Include the following in your description for each vehicle:

a. Manufacturing specifications of the vehicle and manufacturing location.

b. Height and weight ranges of accommodated persons, including weight limit.

c. User ability to adjust bikes to enhance fit for their size.

d. Front and rear lighting, including distance visible in feet, light color(s), solid or blinking light, power source, and light run time when vehicle is in use but not in motion (e.g., waiting at a signal).

e. Reflective materials, including wheel reflectors and front and rear reflectors.

f. All bikes must be equipped with a bell on the handlebar.

g. Number of speeds (for bikes) and whether sealed, as well as specified brand(s) and model(s) on proposed vehicles.

h. Baskets or other cargo-carrying equipment.

i. GPS and/or RFID technology, including type, security method, data collection, and data retrieval frequency. Specify if your e-scooters and e-bikes can be geofenced to restrict travel in certain areas.

j. Vehicle ability to be clearly and individually/uniquely identified.

k. Information displayed on the vehicle (e.g., Vendor contact information, vehicle use instructions, safety information).

l. Internal routing of key components, including brake and shift cables/housing.

m. Theft and/or alert equipment or systems.

n. Detailed description of on-vehicle locking equipment.

o. Detailed description of key-card access functionality.

p. Primary materials used in vehicle frames and components.

q. Vehicle weight, standard and with add-ons.

r. Input on the swappable battery and swappable battery station model for e-bikes and e-scooters, and whether this model could work with your program.

Electric-Assist Bikes Specifications The State of Utah and Provo City require e-bikes to be classified as Class 1, 2, or 3 and labeled accordingly.

a. Confirm that e-bikes meet these regulations.

b. Indicate the class(es) of the e-bikes. Note that Provo City only allows operation of Class 1 and Class 2 e-bikes on its paved trails and therefore will only allow Class 1 or Class 2 e-bikes in its micromobility-share program (with a preference for Class 1 e-bikes).

c. Detail the e-bikes' operating speed range.

d. Describe if and how speeds can be managed, including the ability to set maximum speed (e.g., 15 mph), reduce operating speeds in certain areas (e.g., dismount zones, trails), and/or gradually slow the e-bike if maximum speeds are exceeded.

Other

a. Describe in detail other physical infrastructure included in your proposal, including racks, signage, charging stations, etc. If any items are offered but at additional cost to the city, please specify.

b. Will you have a local warehouse to house the micromobility-share fleet and support maintenance operations?

SECTION IV: Summary of Qualifications Statement of project understanding and summary of qualifications and approach to perform the work and meet the City's goals based on the development team's skills and experiences (4 pages maximum).

SECTION V: Relevant Experience Using the following information, provide reference information from at least three (3) locations where you currently operate micromobility sharing services. Include examples of services of similar size and scope to Provo if available. The Vendor authorizes the city to verify all information contained in the Vendor's submittal from references contained herein and hereby releases all those providing reference information from any liability in connection with information they provide.

a. Location and service scope (i.e., municipality, university, campus, etc.)

b. Client (reference) contact information

c. Program name and website

d. Date of program launch

e. Micromobility-share fleet size (at deployment and currently) by device type (e.g., pedal bike, e-bike, e-scooter)

f. Number and type of other devices provided, if applicable

g. Ownership structure

h. Contract or permit structure

i. Equipment used, including types of bikes and e-scooters, docks, stations; note whether the same equipment is proposed for Provo City

j. Description of Vendor's role in financing the program, including whether the program required any public contributions to support operations

k. Value of annual payments to municipality (if applicable)

l. Any other relevant information to aid in the city's review of your proposed services

SECTION VI: System and Operations Descriptions Operations and Rebalancing

a. Outline your methods and frequency of deploying, charging, and redistributing vehicles. Provide your typical daily schedule for such operations.

b. Describe how the system will be monitored and rebalanced to ensure coverage where needed throughout the day.

c. Describe how improperly parked vehicles that need service, are damaged, inoperable, abandoned, or vandalized are addressed, including response times and personnel involved.

d. Describe how you will minimize potential negative impacts associated with practices related to collecting, redistributing, and recharging vehicles.

e. Describe your seasonal operations plan, including circumstances under which you would remove vehicles from the fleet or deactivate services.

f. In the event of inclement weather, natural disaster, or other community emergency, describe your ability to close or increase operations depending on circumstances. How quickly could you respond, and what methods would be used to communicate service changes to users?

g. The city hosts major events throughout the year and seeks to encourage alternative transportation modes to/from such events (e.g., Freedom Festival, Farmer's Market, Brigham Young University football games). How would you rebalance and reorganize vehicles/hubs to support the city's major events and transportation goals? Describe any limitations to offering such services (e.g., number of unique events per year, activation time).

h. Describe how the program's geofencing technology would allow e-bikes to operate on paved trails in parks and open space areas preventing e-scooters from operating in those areas, where they are prohibited.

Parking

a. Outline strategies you will use to ensure vehicles are properly and legally parked throughout the day and between trips.

b. Outline methods you will use to encourage users to park in designated or preferred parking areas.

c. Describe your ability to geofence designated/preferred parking areas and how that information will be communicated in your app to users.

d. Describe how you will establish system boundaries and prevent users from parking outside Provo's geographic service area.

Maintenance

a. Provide detailed information, including frequency and timelines, on maintenance protocols for vehicles and any other equipment provided (e.g., docks, parking equipment, charging equipment). Address both routine and as-needed inspections and maintenance.

b. Provide a detailed list of what is included in your vehicle and other equipment inspections to meet your company's service levels. The city expects vehicles to be in working order.

c. Outline your approach to charging e-bikes and e-scooters and ensuring adequate battery life.

d. Describe how vehicles needing repair can be remotely locked. Are they immediately blocked or removed from mobile applications and online maps showing available vehicles?

e. Describe what methods are in place for users to easily notify the Vendor of any equipment safety or maintenance issues. Vehicles reported as damaged or inoperable must be taken out of service immediately and remain out of service until fully repaired.

f. Describe how you will prevent damage and theft to vehicles and any public property.

g. Describe the typical replacement schedule for vehicles, support equipment, and primary components.

Customer Service Plan Describe your customer service plan and how you will establish a reliable, customer-centered experience resulting in high customer satisfaction, including:

a. Details of the customer service system to be provided, including staffing, wait-time, hours of availability, languages, and medium (text, phone, email, Twitter, etc.)

b. Hours of field support available

c. Your process for receiving, tracking, resolving complaints and communicating with customers

d. Your plan for resolving ongoing issues, daily complaints, crashes, and emergencies

e. Your response time for resolving complaints

f. Location of customer service staff

g. Your plan for monitoring system effectiveness, customer satisfaction, and municipal relationships over time

SECTION VII: Financial Structure Pricing/Payment

a. User Pricing: Detail your proposed pricing structure, including all membership options and discounted user fees (low-income rates, student memberships, corporate passes, etc.).

b. Payment Options:

i. Detail all payment options available to access your system, including how the system will be accessible to users who are unbanked, do not have a credit card, and/or do not have a smartphone.

ii. Indicate if you have integrated payment methods and/or equipment access with other services like transit passes in the past. The city seeks a Vendor that can initially or eventually provide integration with locally used transportation apps and integrated fares.

System Financing The City does not expect to contribute funds to program launch or maintenance. Provide a financially viable and sustainable proposal with limited or no investment from the city.

a. Describe how you plan to fund the program as proposed herein, including total expected annual program cost, revenue projections, the Vendor's role in financing, or other funding proposals.

b. Detail your bid to operate micromobility-share in Provo under the terms of the city's required permit. Describe any financial contribution expected by the city to implement your proposed program.

c. Describe your firm's sponsorship experience and how/if you will work to secure or maintain local sponsors to support and expand the program. Describe sponsorship packages if applicable.

SECTION VIII: Data and Application/Website Data and Reporting

a. Detail the scope and specifications of data that will be made available to the city, including what data will be included in a monthly or quarterly report (and available on request), and what data will be available in real-time through a data dashboard. Include examples of reports and screenshots of the data dashboard. Data provided should include (but not limited to):

i. Safety incident reports/resolution

ii. Customer service requests/resolutions

iii. Number of trips per vehicle per day

iv. Average trip distance/length

v. Hub utilization (pick up/drop off), percent returned/accessed from hub location

vi. Trip data including routing, origin and destination information

vii. User demographics, including age, gender, zip code (if possible)

viii. Frequency and completeness of routine vehicle and equipment inspections

ix. Number of vehicles serviced, including most frequent repair types

x. Number of vehicles lost, stolen, replaced, or impounded

xi. Total amount of revenue collected per month including but not limited to any rental fees, membership fees, out-of-area fees, charges per minute, charges per ride, and hub parking incentives provided

xii. Methodologies for rebalancing, recharging, and maintenance

xiii. Nature of any injuries to participants

xiv. Number of reported contacts with the Provo Police Department

xv. Heat map(s) of all rides for the month

xvi. Number of users participating in various programs offered, including low-income and other special discount programs, helmet distribution programs, etc.

xvii. Payment method information

xviii. Outreach activities completed (quantity and descriptions)

b. Agree that the city has the ongoing right to receive, review, and publicly publish the information provided by the awarded proposal.

c. Outline your plan to conduct user or partner surveys, including frequency and information collected.

d. Confirm your ability to provide your data through the General Bike Share Feed (GBFS) specification Application Program Interface (API) and Mobility Data Specification (MDS) API.

e. Detail your approach to tracking safety data and incidents. What information do you collect, and how will you make this data available to the city?

f. Detail your plan to comply with privacy laws and best practices and protect personal customer data. Provide your most recent third-party PCI audit.

g. Describe what, if any, user data you intend to collect and sell and if so, how this will be communicated to users and how they will be able to opt out.

Mobile Application and Website

a. Describe your app's capabilities and the user interface. Include screenshots showing the sign-up process, locking process, and what information is available to users.

b. Detail any unique features of your app, such as the ability to reserve or hold vehicles, how many vehicles can be checked out under one account, etc.

c. If you intend to create a Provo-specific webpage for the program, outline the information that will be available on the webpage and provide mock-up screenshots if available.

SECTION IX: Marketing, Community Engagement Marketing and Community Engagement Describe and include examples of how you will conduct outreach, marketing, and engagement for the program, including your plans for:

a. Pre-launch marketing and outreach plans,

b. Promoting and marketing the micromobility-share system,

c. Attendance at local events (be specific. G., how many events will your team be able to staff/support),

d. Educating users on rules of the road and other shared-mobility regulations,

e. Age requirements for use of your system, and how you will discourage/prevent underage use of vehicles,

f. Making helmets available to micromobility-share users, and

g. Partnering with local non-profits and key organizations to support the program.

h. If appropriate for your operations plan, provide a plan for partnership with a local non-profit organization that has the capabilities to assist with marketing, outreach, and promotion. One example of such an organization is Bike-Walk Provo, which played a role in the city's previous bike-share programs referenced above. While partnership with a local non-profit organization is not mandatory, it is encouraged.

Equity Plan

a. Describe your plan for engaging with and communicating to people with disabilities, older adults, and traditionally underserved populations.

b. How will you increase accessibility of micromobility-share among underserved communities?

Section X: Resumes Please submit resumes for key project personnel shown on the organizational chart submitted as part of Section II: Development Team Organization and Staffing, including the location of the primary office to which they are assigned (2-page maximum per individual).

Section XI: Signed Vendor Statement The Vendor Statement at the end of this document must be signed and included with the submittal.

Consideration of Submittals Proposals will be reviewed by a committee of city staff. The committee will make the final selection. Depending upon the number and quality of submittals, interviews may be conducted during this initial RFP process.

The qualifications review committee will assess each proposal against the criteria listed in the following section, Evaluation Criteria. The city will consider responses, interviews, general qualifications, project history, and the evaluation criteria set forth in this RFP when making their selection.

Addenda and Clarifications of Proposals Addenda to this RFP will be posted on Bonfire. All respondents are responsible for checking the website regularly for any addenda and must acknowledge each addendum by number in the cover letter to be included in Section 1 of the submittal. Failure to receive or acknowledge an addendum may result in the rejection of the submittal.

During the evaluation of proposals, the City reserves the right to contact a proposer to request additional information for purposes of clarification of RFP responses, reject proposals which contain errors, or (at its sole discretion) waive disqualifying errors.

EVALUATION CRITERIA

Proposal and Interview Criteria Vendors will be evaluated on the criteria listed below based on responses provided in their submittals and in any interviews conducted as part of the RFP process, at the city’s discretion. Submittals will be assessed by the review committee.

The rating scale will be from 1 to 5, with 1 being a poor rating, 3 being an average rating, and 5 being an outstanding rating.

Description

Does the technology, equipment, and reporting proposed address all elements of the RFP?

Does the firm have the experience, capacity, and support capabilities required to successfully complete the project on time and in budget? Has the firm successfully completed previous projects of this type and scope?

Do the plans, strategies, and approaches proposed address all elements of the RFP? Does the proposal show an understanding of the project objectives, methodology to be used, and results/outcomes required by the project? Are there any exceptions to the specifications, Scope of Work, or agreement? Are sufficient people of the requisite skills and qualifications assigned to the project?

Does the firm demonstrate a commitment to Sustainability and incorporate methodology in both their Scope of Work for the project and their day-to-day business operating processes and procedures?

Does the proposal include detailed information about user pricing and payment options?? Does the proposed system require any investment from the city?

Definitions Sustainable Purchasing is a process for selecting products or services that have a lesser or reduced negative effect on human health and the environment when compared with competing products or services that serve the same purpose. This process is also known as "Environmentally Preferable Purchasing" (EPP), or "Green Purchasing."

Reference Evaluation Criteria Prior to awarding any Service Agreement, the Project Manager will check references using the following criteria. Negative responses from references may impact the award determination.

GENERAL INFORMATION

Inquiries All inquiries related to this RFP are to be submitted through Bonfire. Please provide an email address for your response.

Withdrawal or Revisions to Proposal Any submittal may be withdrawn by written notice to the City of Provo at any time. Notice of withdrawal must be submitted in writing to the contact individual listed in this RFP.

Any proposer may modify their submittal prior to the submission deadline by email communication to the contact individual listed in this RFP.

Public Information All information submitted in response to this RFP may be made available for public inspection in accordance with the public records laws of the State of Utah.

Process and Right to Reject At any phase, the City reserves the right to terminate, suspend, or modify this selection process; reject any or all submittals; and negotiate the terms of the RFP with selected proposer(s).

VENDOR STATEMENT

NOTE: THIS VENDOR STATEMENT IS TO BE SIGNED AND INCLUDED WITH THE SUBMITTAL.

The Vendor hereby acknowledges receipt of the City of Provo Request for Proposal and acknowledges that it has read and agrees to be fully bound by all the terms, conditions, and other provisions set forth in the RFP. Additionally, the Vendor hereby makes the following representations to the city:

a. All the statements and representations made in this proposal are true to the best of the Vendor's knowledge and belief.

b. Vendor commits that it can meet the terms provided in this proposal.

c. This proposal is a firm and binding offer, for a period of 90 days from the date hereof.

d. Vendor further agrees that the method of award is acceptable.

e. Vendor also agrees to complete the proposed Agreement with the City of Provo within 30 days of notice of award. If contract is not completed and signed within 30 days, city reserves the right to cancel and award to the next highest rated firm.

f. Failure to provide a public viewing copy will be considered a waiver of any claim of confidentiality under Utah Government Records Access and Management Act and Vendor hereby waives any and all claims for damages against the city in its good faith compliance with Utah Government Records Access and Management.

EXAMPLE LIABILITY WAIVER AND HOLD HARMLESS AGREEMENT

NOTE: THIS AGREEMENT DOES NOT NEED TO BE INCLUDED WITH THE SUBMITTAL. SIGNING WILL BE COMPLETED WITH THE VENDOR SELECTED UNDER THIS RFP. THE FINAL AGREEMENT MIGHT VARY FROM THIS EXAMPLE.

Provo City Independent Contractor Liability Waiver and Hold Harmless Agreement The undersigned independent contractor, ___________________________________ (INSERT COMPANY NAME) hereafter referred to as "I", has agreed to provide services as an independent contractor to Provo City, a municipal corporation of the State of Utah, hereafter referred to as "The City". As a condition precedent to performing such services and in consideration of Provo City's cooperation with the undersigned independent contractor’s ____________________________________ (INSERT TYPE OF SERVICE — i.e. E-Bike and Scooter Share Services), I recognize, understand, and covenant as follows:

1. I am working as an independent contractor and not as an employee, officer, or agent of The City and am not entitled to any benefits provided to employees of The City.

2. I am solely responsible and liability for any and all taxes, insurance costs, interest, assessments, penalties, damages, attorney fees, or other costs which may arise from the performance of the services or activities. Accordingly, I understand that The city will not withhold any federal, state, or local taxes including FICA, nor will The city provide any unemployment compensation, worker's compensation coverage, or insurance coverage. I certify that I have adequate insurance coverage, including health and accident insurance, for any injuries I may sustain while providing said services.

3. I hereby waive, personally release, hold harmless and forever discharge any and all claims for damages for personal injury, including death, or property damage which I may have, or which may hereafter accrue to me, against the city as a result of my performance of my services for the city as an independent contractor. Further, I will defend, indemnify and hold the city harmless from and against all claims, liabilities, losses, and expenses, including reasonable costs, expenses, and attorney's fees incurred, which arise by reason of my acts or omissions in the performance of said services.

4. This release is intended to discharge the city and its officers, agents, employees and volunteers from and against any and all claims arising out of or connected in any way with my performance of services for the city as an independent contractor.

5. I have read this Liability Waiver and Hold Harmless Agreement and understand the terms used in it. I also understand that by signing this document, I may be giving up my legal rights which I, or others claiming through me, may have now or in the future. It is further understood that accidents and injuries can arise out of performance of these services; knowing those risks are inherent to the nature of the work to be performed, I nevertheless hereby agree to assume those risks and to release and hold harmless all persons or agencies mentioned above who might otherwise be liable to me (or my heirs or assigns) for damaged. I further understand and agreed that this waiver, release, and assumption of risk is to be binding on my heirs and assigns.

6. This Liability Waiver and Hold Harmless Agreement is freely and voluntarily given with the understanding that rights to legal recourse against The City are knowingly given up in return for The City's agreement to contract with me for the provision of these services

THIS IS A RELEASE OF YOUR RIGHTS, PLEASE READ CAREFULLY BEFORE SIGNING

Dated this ____ day of __________, 20___

[Signatures]