200_State+Contract+Summary.docx

ND STATE CONTRACT INFORMATION

CONTRACT INTRODUCTION

This contract is for the purchase of office and educational consumables.

CONTRACTOR INFORMATION

Check the State contract website for the contractor and contract administrator information.

COOPERATIVE PURCHASING

This contract is a cooperative purchasing contract established pursuant to North Dakota Century Code (NDCC) sections 54-44.4-13. This contract is made available to state entities, institutions under the jurisdiction of the State Board of Higher Education, other government entities (including counties, cities, townships, public primary and secondary educational entities, governmental boards and commissions), and nonprofit entities established on behalf of public entities, tribal agencies, transportation providers under NDCC chapter 39-04.2, and the International Peace Garden. Participation in this open-ended contract is not mandated; therefore, the estimated volume of this contract is not known.

Note: Some State Contracts are mandatory including cut paper, janitorial supplies, toner, batteries, flags, envelopes, and others.

Note: Not everything offered by Innovative Office Solutions qualifies as an office and educational consumable. Be considerate as to whether or not the item(s) you are about to purchase as office and educational consumables will pass the scrutiny of an audit.

For products not typically considered a general office supply (e.g. furniture), your agency must follow the procurement laws, rules, and OMB guidelines related to purchasing products not on a state contract.

Before you proceed with ordering Breakroom Consumables, make sure you are in full compliance with OMB fiscal policy 515 and 207.

PRODUCT AND PRICING INFORMATION

The Core List on the State Contract website represents the items that Central Supply stocks and are the deepest discounted items.

Items with red dollar signs on the Innovative Office Solutions website are core list items.

Non-core items have percentage off discounts which can be found in the Contract, listed as 46 Supplemental Categories.

ACCOUNT SETUP

To set up an account, email teaminspire@innovativeos.com

ORDERING INSTRUCTIONS

Innovative Office Solutions:

· An individual assigned a login can order through the website at: http://www.innovativeos.com/.

· Anybody can browse the website by using the username: NDBROWSE and password: BROWSE.

· If you have questions about ordering or availability of a specific item, you can email the dedicated ND customer care team at teaminspire@innovativeos.com or call Team Inspire at 952-698-9978.

· Orders can also be submitted via email or phone using the information listed above.

· A Live Chat option is also available on the website for customer communications.

Central Supply:

· State agencies can also order from Central Supply located in the Capitol Building in Bismarck.

· Central Supply offers a large inventory of general office supplies and paper products.

· Contact Central Supply at 701-328-3346 or visit its homepage at: http://www.nd.gov/supply/

· Central Supply has the ability to order any item available from Innovative Office Solutions.

MINIMUM ORDERS

There is no minimum order quantity at this time, but shipping fees apply to orders under $40.

PURCHASING CARDS

The contractor will accept a purchasing card without passing the processing fees.

DELIVERY

Innovative Office Solutions:

· Most items will deliver within 24-48 hours.

· Backorder items are allowed an additional 10 days for delivery.

· Special order items will notate an expected delivery date when ordering.

Central Supply:

· Products on-hand can be delivered (or shipped) the same day of order and at the latest the next day. Non-stocked products can be delivered (or shipped) within 5 days of order.

FREIGHT AND F.O.B. POINT

Innovative Office Solutions:

· Orders that meet the minimum order amount of $40.00 will be F.O.B. Destination, Freight Prepaid to any North Dakota destination with all freight and handling included in the item price. Orders under $40.00 will be charged a flat-rate $4.50 freight and handling fee.

· In the case of a special-order item or rush shipping outside of standard contract terms, a special shipping charge may apply. In all cases, such charges would be approved by the purchasing entity and clearly noted as a separate line on the invoice.

Central Supply:

· Free shipping is provided to customers within the Capitol Complex

· Orders will ship freight collect to agencies and institutions anywhere in the state

TAXES

The contractor will not charge taxes.

PAYMENT METHOD

· The contractor will accept a purchasing card and also offers a “bill me” option.

· The agency’s preferred payment method will be part of the customer account set-up process.

FREQUENTLY ASKED QUESTIONS (FAQS)

Q: What if Innovative Office Solutions does not carry a product I want to purchase?

A: You can contact Innovative Office Solutions to see if they can “special order” the item for you. If Innovative Office Solutions does not carry a needed product, an agency may purchase the item from a contractor that carries the product.

Q: Can products be returned?

A: Yes, both Innovative Office Solutions and Central Supply allow for products to be returned. The Innovative Office Solutions standard policy allows for items to be returned for a full refund within 90 days of receipt if the product has not been used, is in its original packaging and is in resalable condition. The only exception to this are items such as food, beverages and first aid supplies. Returns are picked up within two business days and credits are issued within 2-3 days. Returns are picked up and returned to our warehouse at no cost to our customers. Requests for returns can be processed online, calling Customer Care or by using the Live Chat feature. Please contact Central Supply for their return policy.

Q: How can I get a hardcopy of an Innovative Office Solutions Catalog?

A: Send an email to teaminspire@innovativeos.com.

Q: What products should be purchased from other state contracts?

A: Mandatory state contracts that may contain general office supplies, include:

· Paper #002

· Janitorial Supplies #009

· Toner #010

· Batteries #011

· Flags #043

· Envelopes #151

Q: Can I purchase furniture from this contract?

A: If the “total” furniture purchase amount is a Level 1 procurement, then you can purchase those items from the Innovative Office Solutions Contract. If the “total” furniture purchase is over the Level 1 threshold, then you will need to follow the competition requirement based on your total furniture purchase amount.

TERMS AND CONDITIONS

Purchases are subject to the terms and conditions contained in the master contract between Innovative Office Solutions and the State Procurement Office. Contact the Contract Administrator listed on the State Procurement Office website for questions related to the contract.

CUSTOMER SERVICE

For questions related to orders, products or pricing, please contact teaminspire@innovativeos.com.

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