Retail Lockbox Services

The Wisconsin Retail Lockbox Services state-wide contract provides comprehensive payment processing services for state agencies, including the Department of Revenue, Department of Natural Resources, and Department of Transportation. The contract enables the collection, processing, and management of customer payments via mail, encompassing services such as mail collection, check processing, document imaging, data capture, deposit services, and online exception processing. Designed to handle significant transaction volumes, the vehicle supports approximately 219,600 annual checks across participating agencies, with peak processing capacities up to 370,000 payments per month. The scope includes specialized services like confidential document destruction, image storage, and detailed payment handling for various transaction types.

The contract was awarded to Conduent State & Local Solutions, Inc. by the Wisconsin Department of Administration in March 2023, with an initial three-year term and the option for a two-year renewal, making the maximum potential contract duration five years. The state-wide vehicle covers Wisconsin and is available to state agencies and municipalities through the state's cooperative purchasing program. The contract features fixed pricing for the initial term, with detailed per-transaction costs ranging from $0.127 for core payment processing to specialized service fees. Conduent is required to maintain strict performance standards, including processing error rates below 0.004% monthly and implementing online exception processing within six months of contract initiation. The total contract value is not explicitly stated, but the comprehensive service structure suggests significant potential spending across participating government entities.