IT Accessibility Services

The Massachusetts IT Accessibility Services (ITS61) state-wide contract provides comprehensive accessibility services across six distinct categories: Accessibility Audit Services, Accessibility Consulting Services, Document Remediation Services, Accessibility Training Services, Multimedia Transcription/Captioning/Description Services, and Assistive Technology Scripting Services. These services are designed to ensure information and communication technologies are accessible to individuals with disabilities, enabling state and local government agencies, educational institutions, libraries, and certain non-profit organizations to procure specialized accessibility testing, consulting, and related technology services.

The contract is administered by the Executive Office of Technology Services and Security and was awarded on July 20, 2016, with a performance period extending through June 30, 2025. Prime contractors include UserWorks, Inc., WGBH Educational Foundation, Carroll Center for the Blind, Perkins Access, 3Play Media, Level Access, Institute for Human Centered Design, and The Paciello Group. The vehicle covers Massachusetts and potentially other states, offering a fee-for-service pricing model with fixed-price projects and limited time and materials options. While the estimated total contract value is $1,000,000, the Commonwealth makes no specific purchase volume guarantees. Procurement is conducted through COMMBUYS, with requirements to solicit quotes from at least three contractors per service category, emphasizing best value selection and supplier diversity.