Inmate Telephone Service System

The Wisconsin Inmate Telephone Service System multi-award vehicle is a comprehensive contract designed to provide telecommunications services for correctional facilities across the state. The vehicle encompasses inmate telephone infrastructure, including pay phone mechanisms, microphone windscreens, network voice services, and specialized telecommunications for correctional environments. Its primary purpose is to facilitate secure and monitored communication for inmates through a standardized telephone system that supports collect calls, debit accounts, and pre-paid calling options across Wisconsin's correctional facilities.

The contract was awarded to CenturyLink Public Communications, Inc. by the Wisconsin Department of Corrections, with an initial five-year term and potential for five one-year renewals. The statewide contract covers all Wisconsin correctional facilities, with a tiered pricing structure ranging from $0.01 to $0.06 per minute, including a commission structure where the Department of Corrections receives a percentage of call revenues. The contract was finalized on August 1, 2019, following a competitive procurement process that evaluated multiple vendors, with CenturyLink ultimately scoring 943 out of 1,000 possible points and emerging as the primary contractor for this critical communications infrastructure.