Collection Services

The North Dakota Collection Services multi-award vehicle (Contract #176-1) provides comprehensive debt collection services for state agencies and governmental entities. The contract enables authorized vendors to collect principal and interest from defaulted borrowers, recover delinquent out-of-state taxes, and process non-sufficient funds (NSF) checks, penalties, and associated fees. Eligible participants include state entities, higher education institutions, government bodies, nonprofit organizations, and tribal agencies, with a minimum collection threshold of $25.00 for NSF checks. The services are designed to support efficient debt recovery and financial management across various public sector organizations.

The contract is administered by the North Dakota State Procurement Office and currently features five prime contractors: Access Receivables, Harvard Collection, Reliant Capital Solutions, Rodenburg Law Group, and The CBE Group. The contract, originally awarded on August 26, 2022, runs through September 30, 2026, with options for up to four 24-month renewals and an additional 12-month extension. Vendor compensation is performance-based, ranging from 13.5% to 20% for non-litigation collections and 25% to 35% for litigation collections. The contract covers the entire state of North Dakota and requires vendors to undergo annual third-party security questionnaires and comply with specific reporting and certification requirements.