Call Center Services, Ohio Secretary of State

The Ohio Requisite Program IDV (Contract No. CRP30750) is a specialized contract for call center bureau services, specifically designed for the Ohio Secretary of State's office. The IDV enables procurement of comprehensive call center support through Cleveland Sight Center, a certified Community Rehabilitation Program. The contract covers three primary service components: Account Maintenance (priced at $750.00 per month), Dedicated Hours (at $35.00 per hour), and Productive Minute services (at $1.45 per occurrence). State agencies can utilize this contract for purchases, with transactions under $2,500.00 permissible via state payment card and larger purchases requiring an official state purchase order.

The contract is awarded by the Ohio Department of Administrative Services (DAS), specifically through the Office of Procurement from Community Rehabilitation Programs. Cleveland Sight Center serves as the prime contractor, with the contract effective from July 1, 2023, through June 30, 2025, and a renewal option extending through June 30, 2027. The IDV is geographically limited to the state of Ohio and is structured as a Mandatory Use Contract in accordance with Sections 125.60 to 125.6012 of the Revised Code. Payment terms are set at Net 30 Days, with invoices to be submitted directly to the Ohio Secretary of State's office in Columbus, Ohio.