Statewide Real-Time Captioning (CART) and Sign Language Interpreter Services

The Arizona Master Agreement CTR072002 is a comprehensive statewide contract for Real-Time Captioning (CART) and Sign Language Interpreter Services, designed to provide accessibility solutions across various public and governmental settings. The contract encompasses a wide range of communication support services, including in-person sign language interpretation (general, legal, provisional, and educational), oral interpretation, video remote interpreting, tactile interpretation, low vision interpretation, cued speech transliteration, and real-time captioning. These services are intended to support deaf, hard of hearing, deafblind, and individuals with speech difficulties in environments such as business meetings, legal proceedings, educational settings, and medical appointments.

The master agreement is awarded to MasterWord Services Inc. by the Arizona Department of Administration, with a current contract period from June 1, 2024, to May 31, 2025, and potential extensions up to five years. The contract covers the entire state of Arizona and is available to state agencies, boards, commissions, universities, and cooperative purchasing members. With an estimated annual contract value between $2-$3 million, the IDV offers firm-fixed pricing and a comprehensive pricing list featuring multiple service providers. The contract includes detailed rate structures for various interpreting services, with hourly rates ranging from $78 to $182.20, and includes provisions for after-hours, weekend, and short-notice service requests.