Unemployment Insurance (UI) Benefits Modernization

The Arizona Master Agreement CTR063562 is a comprehensive Indefinite Delivery Vehicle (IDV) focused on delivering a sophisticated Unemployment Insurance (UI) Benefits Modernization solution through Geographic Solutions' Virtual OneStop GUS (Geographic Unemployment System) platform. The contract enables procurement of an advanced virtual unemployment and workforce management system that includes multiple integrated modules for individuals, employers, workforce staff, and stakeholders. Key services encompass job searching, career exploration, labor market analysis, case management, unemployment insurance claims processing, skills assessments, document management, and fraud prevention capabilities. The system provides robust technical infrastructure with features like identity verification, system alerts, appeals processing, and comprehensive interfaces with existing legacy systems.

The master agreement is awarded to Geographic Solutions Inc. by the Arizona Division of Employment and Rehabilitation Services, with a performance period from January 1, 2023, to December 31, 2026. The contract is structured as a master agreement with statewide coverage for Arizona, with a total projected value of $38,836,791.50. The IDV includes implementation costs of $8,105,452 and recurring operational expenses of $30,731,340, covering software licensing, hosting infrastructure, system maintenance, and ongoing support. The contract features unlimited user licensing, scalable system capabilities, and provisions for virtual and in-person staff training, with change control services available at $160 per hour. Geographic Solutions will provide hosting services with 99.9% system availability and comprehensive technical support throughout the contract period.