Unemployment Insurance Call Center Support RFP

The Ohio Competitive Selection IDV (CSP023878) is designed to provide comprehensive unemployment insurance call center support services through a state-level contract. The vehicle specifically covers call centre bureau services, identified by UNSPSC code 83111507, enabling state agencies to procure specialized customer support and communication services for unemployment insurance operations. This contract is structured to facilitate efficient and responsive call center support for Ohio's government entities.

Direct Interactions Inc was awarded the master contract by the Ohio Department of Administrative Services (DAS), with a contract period from July 1, 2025, to June 30, 2027. The contract is a competitive selection type, covering the entire state of Ohio, and represents a two-year agreement for continued unemployment insurance call center support. Amendment 1 to the contract, executed on 09/10/24, extends the original term with no changes to pricing, scope, or other substantive contract elements, ensuring continuity of critical state communication services.