JFS011_CSP023878_Amendment_1.pdf

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Attached to
Competitive Selection OH|CSP023878
Contract number
CSP023878
Issued by
Ohio

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Written by GovTribe AI ·

This document is Amendment 1 to a contract (CSP023878) between the State of Ohio, Department of Administrative Services, and Direct Interactions Inc, relating to Unemployment Insurance Call Center Support. The amendment involves a contract originally entered on 09/10/24, which is being modified to extend the existing agreement.

The amendment extends the contract term for an additional 24 months, effective 07/01/25 and ending 06/30/27, pursuant to Part 8 of the original contract. All other terms, conditions, and pricing of the original contract remain unchanged. The amendment specifically renews the existing contract for continued unemployment insurance call center support services, with no modifications to the scope, pricing, or other substantive contract elements beyond the term extension.

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Direct Interactions Inc CSP023878, Amendment 1 Page 1 of 3

Version 7/23

UNEMPLOYMENT INSURANCE CALL CENTER SUPPORT RFP CSP023878

AMENDMENT 1

This Amendment 1 to CSP023878 (the “Amendment”) is between the State of Ohio, Department of Administrative Services (the “State”) and Direct Interaction Inc (the “Contractor). This Amendment changes the terms of Unemployment Insurance Call Center Support RFP (CSP023878) (the “Contract”).

WHEREAS, the State and Contractor entered into the Contract on 09/10/24; and

WHEREAS, the State and the Contractor determined that an amendment is necessary to address certain revisions to the Contract.

NOW, THEREFORE, the Contract is amended as follows:

1. Pursuant to Part 8 of the Contract, the term of the Contract is renewed for an additional term of 24 months, beginning on 07/01/25 and ending on 06/30/27.

This Amendment shall become effective 07/01/25 and shall remain in full force and effect for the term of the Contract. Except as modified by this Amendment, all other terms, conditions and pricing of the Contract shall remain the same and in full force and effect.

Direct Interactions Inc CSP023878, Amendment 1 Page 2 of 3

IN WITNESS WHEREOF, the parties have executed this Amendment as of the dates appearing below.

Direct Interaction Inc STATE OF OHIO

DEPARTMENT OF ADMINISTRATIVE SERVICES

By: By:

Name: Matt Storey Name: Kathleen C. Madden

Title: Title: Director

Direct Interactions Inc CSP023878, Amendment 1 Page 3 of 3

SUMMARY OF AMENDMENTS

Amendment Number

Effective Date Description

1 07/01/25 Pursuant to Part 8 of the Contract, the term of the Contract is renewed for an additional term of 24 months, beginning on 07/01/25 and ending on 06/30/27.

SUMMARY OF AMENDMENTS

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