Software Support

The Ohio Department of Veterans Services (ODVS) Indefinite Delivery Vehicle (IDV) CTR025191 is a comprehensive maintenance and support contract for specialized medical equipment systems manufactured by Parata Systems LLC. The IDV covers annual maintenance services for four specific Parata products: ATP2-400, ATP LPU, InspectiRx 24/Legacy, Collector 24/Legacy, and a Beacon PharmLoc system. The contract provides extensive technical support, including a technical assistance center operating 8am-11pm EST, seven days per week, with on-site response protocols, preventive maintenance, repair parts, software updates, and initial operator training.

The IDV is administered by the Ohio Department of Veterans Services, with Parata Systems LLC serving as the prime contractor. The contract period runs from October 1, 2025, to June 30, 2026, with a total contract value of $59,141.06. The contract type is classified as Agency Administered, covering the state of Ohio, and includes provisions for billable service fees for additional services beyond the standard maintenance agreement. The contract has been amended to expand its scope and financial limits, with the original not-to-exceed amount increased from $47,885.00 to the current total, reflecting the addition of supplementary equipment and service components.