Maintenance for Kodak Alaris scanner

The Illinois Secretary of State, Driver Services division awarded a maintenance service contract to Crane Imaging Solutions, Inc., an authorized Kodak Alaris reseller based in Loves Park, Illinois, with a service office in Springfield, Illinois. The contract, valued at $3,314, covers one-year service renewals for two Kodak 2400 microfilm scanner units (Unit #1 at $1,805 and Unit #2 at $1,509) with associated carriers and controllers. The contract period runs from October 1, 2026, through September 30, 2027, with performance taking place at the Driver Services microfilm area facility in Illinois.

The maintenance agreement provides comprehensive coverage including all service calls, travel, service labor, and replacement parts, with on-site response guaranteed within eight working hours during business hours (Monday through Friday, 8:00 AM to 5:30 PM, excluding holidays). Services are delivered by local Springfield-based Kodak Alaris technicians, with projection lamps excluded from coverage. The award was justified as a sole source procurement based on Crane Imaging Solutions' role as the original system integrator, its exclusive qualified technician availability within the immediate geographic area, and the critical nature of the microfilm department's operations supporting administrative hearings and Freedom of Information Act requests.