Informal Dispute Resolution (IDR)

The State of Illinois, through the Healthcare Regulation division of the Department of Public Health, awarded an Open Market Small Purchase contract to CertiSurv, LLC for Informal Dispute Resolution (IDR) services. The contract, effective July 1, 2026 through June 30, 2028, carries a total contract value of $36,000.00 and encompasses approximately 300 billable hours over the two-year period at a rate of $120 per hour. Services will be performed at the contractor's office and are funded by facility clients rather than the state agency directly.

Under this procurement, CertiSurv, LLC will provide expert review of nursing facility survey citations in accordance with Centers for Medicare and Medicaid Services (CMS) regulatory requirements, specifically 42 CFR 488.331. The contractor will examine CMS-2567 deficiency forms submitted by long-term care facilities and deliver written recommendations regarding deficiency deletions, support, or amendments within 20 calendar days of receipt. The contractor must maintain strict independence from the healthcare facilities under review and possess minimum qualifications including three years of nursing home survey experience and demonstrated expertise in Medicare and Medicaid program standards. All expenses are included in the hourly rate, and pricing submissions were required on a per-hour basis through the state's Bidbuy electronic procurement system.