Goserco 911 Logging Recorder Annual Maintenance and Support

The Arizona Department of Public Safety (DPS) awarded contract CTR079075 to Goserco Inc., a Mesa, Arizona-based contractor, for annual maintenance and support services of Eventide 911 logging recorder systems. The contract covers two communication centers located in Phoenix and Tucson, with services encompassing annual extended warranty plans (Gold level) and software update subscriptions for Eventide DX-Series Solutions. The Phoenix location involves 64 channels, while the Tucson location covers 56 channels, with associated gateway and network storage equipment.

The contract, effective November 3, 2025, through November 3, 2026, has a total annual value of $30,341.10. The line items include Phoenix Annual Extended Warranty at $13,288.05, Phoenix Annual Software Update Subscription at $2,764.95, Tucson Annual Extended Warranty at $12,232.05, and Tucson Annual Software Update Subscription at $2,322.75. Goserco was selected through a non-competitive procurement process as the sole certified provider of maintenance and support services for Eventide systems in Arizona, with the contract allowing for potential renewals up to a three-year aggregate term.