Integrated referral management and appointing center (irmac) call center and referral management support services
Ended Indefinite Delivery Contract Awarded Last action
- Contract number
- HT001423D0001
- Awardee
-
Ivyhill Technologies LLC UEI LSVSGHNE2ZW5
- Awarding agency
-
Defense Health Agency
Department of Defense
- Task orders
- 0
Award facts
- Opportunity
-
- Integrated Referral Management and Appointing Center Call Center Support Services Solicitation · HT001421R0004 · Posted Nov 23, 2021
- Last date to order 100% complete
- IDV ceiling
- $58,754,803.20
- Maximum order
- $11,745,888.00
- Award type
- Single award
- Who can order
- Only the awarding agency
- NAICS code
- 561110 Office Administrative Services
- PSC
- R699 Support- Administrative: Other
- Set-aside
- Competitive 8(a)
- Competition
- Full and Open Competition after exclusion of sources · 22 offers Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
About this IDV
Ivyhill Technologies LLC was awarded a single-award indefinite delivery contract by the Defense Health Agency on January 27, 2023. The contract has a potential value of $58.7 million and a period of performance through April 20, 2024.
Under the contract, Ivyhill Technologies will provide integrated referral management and appointing center call center support services. Specifically, the contractor shall staff the National Capital Market Consolidated Call Center and Referral Management Support office in Bethesda, Maryland to support the enhanced Multi-Service Market serving National Capital Region medical facilities. Services include personnel to handle patient calls and referrals for on-demand call center support.
The original solicitation sought these services as an 8(a) small business set-aside with an estimated budget of $6 million annually. The solicitation's statement of work required the call center to be located in Bethesda, Maryland with potential staffing of 162 full-time equivalents who may also be located at satellite military medical facilities. The base period of performance was one year with four optional one-year extensions.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Terminate for Convenience | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract HT001423D0001?
HT001423D0001 was awarded to Ivyhill Technologies LLC by Defense Health Agency (Department of Defense) on January 27, 2023.
How much is contract HT001423D0001 worth?
HT001423D0001's own ceiling is $58,754,803. A single order can be worth up to $11,745,888.
Who can order from contract HT001423D0001?
HT001423D0001 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.
Was contract HT001423D0001 competed?
The extent of competition for HT001423D0001 was full and open competition after exclusion of sources. The government received 22 offers. It was set aside: Competitive 8(a).
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