The purpose of this contract is to acquire single unit kiosks for the field offices to facilitate visitor intake process (vipr) functions. The new IDIQ contract will provide for the design,…
Active Indefinite Delivery Contract Awarded Last action
- Contract number
- 28321322D00060012
- Awardee
-
Reliasource, Inc. UEI G6GTEF2DABF7
- Awarding agency
-
Social Security Administration
- Task orders
- 18 $17,141,245 obligated
Award facts
- Opportunity
-
- 7C--The Social Security Administration (SSA) requires Solicitation · 28321321R00000021 · Posted Mar 23, 2021
- Combined order value
- $17,141,245 Current and potential, with all options
- Last date to order 91% complete
- IDV ceiling 91% used
- $18,890,796.84
- Award type
- Single award
- Who can order
- Only the awarding agency
- Contracting staff
- NAICS code
- 334118 Computer Terminal and Other Computer Peripheral Equipment Manufacturing
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 6 offers Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
Award details come from SAM.gov/FPDS.
About this IDV
The Social Security Administration awarded a single-award indefinite delivery contract to Reliasource, Inc. on April 6, 2022, for the design, development, delivery, testing, and deployment of single-unit kiosks to facilitate visitor intake processing (VIPR) functions at SSA field offices, with a contract ceiling of $18,890,796.84 and an ultimate completion date of April 5, 2027.
Reliasource is a woman-owned, Hispanic American-owned, small disadvantaged business and HUBZone-certified firm headquartered in Baltimore, Maryland. Place of performance includes Baltimore and Silver Spring, Maryland, and field office locations across the United States. The contract originated from a solicitation posted March 23, 2021, with a due date of May 7, 2021.
The period of performance runs from award through April 5, 2027. Under this IDIQ, the SSA has exercised 17 delivery orders totaling approximately $14.9 million in combined potential value. Notable orders include a $11,070,932.80 delivery order (awarded March 3, 2023) for procurement and installation of 1,480 kiosks deployed nationwide, a $839,808.13 order (April 6, 2025) for kiosk storage, shipment, operations management, maintenance, and relocations, and a $831,303.84 maintenance and virtual desktop infrastructure support order (April 6, 2026) extending through contract completion. Earlier orders funded prototype design ($94,719.20, May 11, 2022), bench test kits and prototype kiosks ($29,399.64, May 17, 2022), pilot testing of 20 kiosks ($149,607.20, September 8, 2022), and 100 kiosk units with storage ($799,036.00, September 30, 2022). Subsequent task orders addressed maintenance, kiosk relocations, after-hours installations, decommissioning, and storage expansion as the program matured. All delivery orders are firm fixed price with no set-aside designation applied.
Description
The purpose of this contract is to acquire single unit kiosks for the field offices to facilitate visitor intake process (vipr) functions. The new IDIQ contract will provide for the design, development, delivery, testing, and deployment of the KIO
Task orders
Show all 18
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $100,000 |
Show all 14
Quick answers
Who was awarded contract 28321322D00060012?
28321322D00060012 was awarded to Reliasource, Inc. by Social Security Administration on April 6, 2022.
How much is contract 28321322D00060012 worth?
Orders under 28321322D00060012 have obligated $17,141,245. 28321322D00060012's own ceiling is $18,890,797.
How many orders have been placed under contract 28321322D00060012?
18 orders have been placed under 28321322D00060012, the latest on September 24, 2026.
Who can order from contract 28321322D00060012?
28321322D00060012 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.
Was contract 28321322D00060012 competed?
The extent of competition for 28321322D00060012 was full and open competition. The government received 6 offers.
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