Avaya onsite domestic maintenance, new award.
Active Indefinite Delivery Contract Awarded Last action
- Contract number
- 19AQMM24D0037
- Awardee
-
Team Ronco Incorporated UEI LMUACC4392A8
- Awarding agency
-
Office of Acquisition Management
Department of State
- Task orders
- 12 $15,022,245 obligated
Award facts
- Opportunity
-
- Avaya Onsite Domestic Maintenance Solicitation · 19AQMM24R0004 · Posted Dec 15, 2023
- Combined order value
- $15,022,245 Current and potential, with all options
- Last date to order 51% complete
- IDV ceiling 33% used
- $45,000,000.00
- Maximum order
- $6,000,000.00
- Award type
- Single award
- Who can order
- Only the awarding agency
- Funding agency
- Bureau of Information Resource Management Department of State
- NAICS code
- 541513 Computer Facilities Management Services
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition after exclusion of sources · 2 offers Negotiated Proposal / Quote
- Pricing
- Order Dependent (IDV only)
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
Award details come from SAM.gov/FPDS.
About this IDV
Team Ronco Incorporated, doing business as Ronco New England, was awarded a single-award Indefinite Delivery Contract valued at $45 million by the Department of State Bureau of Information Resource Management on April 1, 2024, for Avaya on-site domestic maintenance services through March 31, 2029. The contract, designated as a Total Small Business set-aside, calls for comprehensive on-site maintenance, repair, and support services for Avaya telephone systems located at approximately 100 domestic Department of State locations across the United States and Washington D.C. As a certified Avaya platinum partner, Team Ronco provides rapid response times and service request completion to ensure continued telecommunications functionality at federal facilities. The contract is firm fixed-price, with the contractor's performance evaluated primarily on responsiveness and service completion metrics, and all work is performed from the contractor's location in Tonawanda, New York.
The underlying Indefinite Delivery Contract has generated ten delivery orders totaling approximately $6.9 million through March 2026, reflecting the agency's incremental funding approach. These task orders encompass both recurring Avaya on-site maintenance services and discrete telecommunications modernization projects, including Voice-over-IP system installations and decommissioning of legacy phone systems at multiple domestic locations, Wi-Fi implementations at consular and passport facilities, public address system upgrades, and site survey assessments. Delivery orders range from $11,390 for specialized decommissioning work to $5.3 million for annual maintenance services, with completion dates distributed through March 2027. This contract structure enables the Department of State to maintain critical telecommunications infrastructure across its domestic footprint while leveraging Team Ronco's established capabilities as an Avaya platinum partner with extensive experience in federal communications technology solutions.
Task orders
Show all 12
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract 19AQMM24D0037?
19AQMM24D0037 was awarded to Team Ronco Incorporated by Office of Acquisition Management (Department of State) on April 1, 2024.
How much is contract 19AQMM24D0037 worth?
Orders under 19AQMM24D0037 have obligated $15,022,245. 19AQMM24D0037's own ceiling is $45,000,000. A single order can be worth up to $6,000,000.
How many orders have been placed under contract 19AQMM24D0037?
12 orders have been placed under 19AQMM24D0037, the latest on April 1, 2026.
Which agency awarded contract 19AQMM24D0037?
Office of Acquisition Management (Department of State) awarded 19AQMM24D0037, with funding from Bureau of Information Resource Management (Department of State).
Who can order from contract 19AQMM24D0037?
19AQMM24D0037 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.
Was contract 19AQMM24D0037 competed?
The extent of competition for 19AQMM24D0037 was full and open competition after exclusion of sources. The government received 2 offers. It was set aside: Total Small Business.
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