Federal Supply Schedule GS35F0262T

Spok Inc., a Plano, Texas-based healthcare communications solutions provider, holds a General Services Administration Multiple Award Schedule contract with a ceiling value of $57.2 million and an ultimate completion date of February 5, 2027. Awarded on February 6, 2007, this indefinite delivery vehicle is administered through the Federal Acquisition Service, a civilian agency, and permits the General Services Administration to issue delivery orders across multiple federal agencies without additional competitive solicitation. The contract encompasses a comprehensive suite of information technology and telecommunications products and services, including paging devices and services, software licenses and upgrades, software-as-a-service maintenance, wireless mobility solutions, two-way messaging services, and wireless information services available on a nationwide basis. The vendor also provides integrated resource management packages incorporating paging systems, transmitters, installation services, and labor categories limited to those supporting hardware, software, and professional services delivery. The price list documentation establishes firm fixed-price structures for these product and service offerings.

Since the contract's establishment, Spok Inc. has executed numerous delivery orders under this General Services Administration Multiple Award Schedule vehicle with federal agencies including the Defense Health Agency, Department of Veterans Affairs, Naval Sea Systems Command, National Library of Medicine, Space and Missile Systems Center, and Defense Information Systems Agency. Representative task orders demonstrate the breadth of service delivery, spanning pager equipment and lease services, software and hardware upgrades, maintenance and support services, clinical communication system implementations, E911 enterprise alert system upgrades, and mobile device product provisions. Delivery orders have ranged in value from approximately $2,000 to $537,806, with performance locations distributed across military medical treatment facilities, Veterans Affairs medical centers, and federal civilian healthcare agencies. While the majority of awards carry no set-aside designation, several task orders have been designated as small business set-asides, including contracts with the Defense Health Agency for alphanumeric pagers at Tripler Medical Center (Hawaii) valued at $315,169.50 and pager services at Portsmouth, Virginia valued at $238,205.56. The contract structure enables Spok to deliver critical healthcare communication infrastructure and clinical workflow support solutions to the federal government's distributed healthcare system efficiently and cost-effectively.