Customer experience research blanket purchase agreement (BPA); gathering quantitative and qualitative customer data through surveys, focus groups, and other standard market research methods.
Active Blanket Purchase Agreement Awarded Last action
- Contract number
- 2043FY26A00006
- Awardee
-
PCG Enterprises, Inc. UEI MDJWU54M3737
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Task orders
- 0
Award facts
- Opportunity
-
- 2043FY25Q00045 Solicitation number
- Last date to order 10% complete
- IDV ceiling
- $22,107,248.00
- Maximum order
- $22,000,000.00
- Award type
- Multiple award
- Who can order
- Only the awarding agency
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Set-aside
- No set-aside
- Pricing
- Firm Fixed Price
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
About this IDV
This Blanket Purchase Agreement, awarded to PCG Enterprises, Inc. (doing business as Pacific Consulting Group) on April 1, 2026, provides the Internal Revenue Service with customer experience research services through a multiple-award vehicle with a ceiling value of $22.1 million and an ultimate completion date of September 30, 2031. PCG Enterprises is an SBA-certified Economically Disadvantaged Women-Owned Small Business and Women-Owned Small Business located in Atherton, California. The contract scope encompasses the gathering of quantitative and qualitative customer data through surveys, focus groups, and other standard market research methods to support the IRS's efforts to understand and improve taxpayer and stakeholder experiences across agency divisions.
Under this BPA, the IRS will issue task orders to PCG Enterprises for customer experience research deliverables including survey design and administration, focus group facilitation, data analysis, usability testing, and customer feedback collection. Based on PCG Enterprises' demonstrated performance history with the IRS, anticipated work will likely support various IRS divisions including Wage & Investment, Large Business & International, and Tax Exempt & Government Entities, potentially encompassing taxpayer attitude assessments, customer satisfaction studies, and field assistance experience monitoring. The multiple-award structure of this BPA indicates that other contractors may also be awarded similar agreements, allowing the IRS to leverage competitive task order competition while maintaining a stable relationship with qualified research vendors. No small business set-aside was employed for this acquisition, reflecting the open competitive procurement approach typical of customer experience research services at the federal level.
Quick answers
Who was awarded contract 2043FY26A00006?
2043FY26A00006 was awarded to PCG Enterprises, Inc. by Internal Revenue Service (Department of the Treasury) on April 1, 2026.
How much is contract 2043FY26A00006 worth?
2043FY26A00006's own ceiling is $22,107,248. A single order can be worth up to $22,000,000.
Who can order from contract 2043FY26A00006?
2043FY26A00006 is a multiple award blanket purchase agreement. Only the awarding agency can place orders on it.
On GovTribe
See this IDV's full record
- Every order and transaction
- The awardee's other awards and teaming partners
- Similar IDVs and recompete opportunities
- Ask GovTribe AI about this IDV