Interactive voice response (IVR) call center survey: base plus 4 OY. POP 01/1/2026 - 12/31/2031
Active Purchase Order Awarded Last action
- Contract number
- 2031JG26P00010
- Awardee
-
CFI Group Usa, L.L.C. UEI HUNVF7L24SN8
- Awarding agency
-
United States Mint
Department of the Treasury
- Obligated
- $54,348
Award facts
- Contract value 22% obligated
-
- $54,348.26 Current, with exercised options
- $248,751.69 Potential, with all options
- Completion date 17% complete
-
- Current, with exercised options
- Potential, with all options
- NAICS code
- 541910 Marketing Research and Public Opinion Polling
- Set-aside
- No set-aside
- Competition
- 1 offer Only One Source
- Pricing
- Firm Fixed Price
- Place of performance
- Ann Arbor, MI 48108, USA
Award details come from SAM.gov/FPDS.
About this award
The U.S. Mint awarded a $248,751.69 firm fixed-price purchase order to CFI Group USA LLC on December 15, 2025, for an Interactive Voice Response call center survey covering the base period plus four option years (January 1, 2026 through December 31, 2031). The contract, which carries no set-aside designation, will be performed at CFI Group USA LLC's headquarters in Ann Arbor, Michigan. This contract represents a continuation of the U.S. Mint's efforts to measure customer satisfaction and gather stakeholder feedback regarding its services and programs.
CFI Group USA LLC is a market research and consulting firm with extensive experience delivering performance satisfaction survey services to federal agencies since its SAM registration in 2002. The company specializes in customer satisfaction measurement using American Customer Satisfaction Index methodologies and holds a substantial General Services Administration Multiple Award Schedule Blanket Purchase Agreement valued at $13.6M. Through its established track record with civilian agencies including the Departments of Education, Health and Human Services, Treasury, and Veterans Affairs, as well as independent agencies such as the Social Security Administration, CFI Group USA LLC brings proven expertise in survey design, data collection, analysis, and recommendations to support the U.S. Mint's customer experience assessment objectives.
Quick answers
Who was awarded contract 2031JG26P00010?
2031JG26P00010 was awarded to CFI Group Usa, L.L.C. by United States Mint (Department of the Treasury) on December 15, 2025.
How much is contract 2031JG26P00010 worth?
The government has obligated $54,348 on 2031JG26P00010. Its potential value, with all options, is $248,752.
Was contract 2031JG26P00010 competed?
The government received 1 offer.
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