Advance quality management for enterprise contact center project
Active Awarded Last action
- Contract number
- 36C10B20F0374
- Awardee
-
Four Points Technology, L.L.C. UEI H1KHJPJH9R51
- Awarding agency
-
VA Technology Acquisition Center
Headquarters, Department of Veterans Affairs
- Obligated
- $29,041,569
Award facts
- Opportunity
-
- 7030--Advance Quality Management for Enterprise Contact Center Project Award Notice · Posted Sep 28, 2020
- Contract value 22% obligated
-
- $84,949,524.29 Current, with exercised options
- $133,857,548.08 Potential, with all options
- Completion date 92% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 541519 Other Computer Related Services
- PSC
- 7030 Information Technology Software
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Full and Open Competition after exclusion of sources · 2 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Chantilly, VA 20151, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Exercise an Option | $5,156 | |
| Exercise an Option | $5,156 | |
| Exercise an Option | $3,217,323 | |
| Exercise an Option | $450,000 | |
| Exercise an Option | $3,217,323 | |
| Exercise an Option | $962,540 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $4,851,937 | |
| Exercise an Option | $5,156 | |
| Exercise an Option | $671,245 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $291,295 | |
| Exercise an Option | $3,657,248 | |
| Supplemental Agreement for work within scope | $5,156 | |
| Exercise an Option | $291,295 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $102,819 | |
| Original award | $11,307,920 |
Show all 19
About this award
The Department of Veterans Affairs issued a delivery order to Four Points Technology, L.L.C., a Service-Disabled Veteran-Owned Small Business, on September 15, 2020, under the Solutions for Enterprise Wide Procurement V (SEWP V) GWAC for advanced quality management supporting the Enterprise Contact Center Project, with a ceiling value of $133.9 million and ultimate completion date of April 27, 2027.
SEWP V is a GSA-administered governmentwide IT services GWAC. Place of performance is Chantilly, VA 20151. The order is priced on a firm fixed price basis and carries an SDVOSB set-aside. The work encompasses quality management services for VA's contact center operations, including government-furnished equipment provisioning per a subsequent modification.
Quick answers
Who was awarded contract 36C10B20F0374?
36C10B20F0374 was awarded to Four Points Technology, L.L.C. by VA Technology Acquisition Center (Headquarters) on September 15, 2020.
How much is contract 36C10B20F0374 worth?
The government has obligated $29,041,569 on 36C10B20F0374. Its current value, with exercised options, is $84,949,524. Its potential value, with all options, is $133,857,548.
Is contract 36C10B20F0374 an order under another contract?
Yes. 36C10B20F0374 is a delivery order under NNG15SD22B, a government wide acquisition contract (GWAC), on Solutions for Enterprise Wide Procurement V (SEWP V).
Was contract 36C10B20F0374 competed?
The extent of competition for 36C10B20F0374 was full and open competition after exclusion of sources. The government received 2 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
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