T-metrics automated call distribution (ACD) migration solution
Ended Awarded Last action
- Contract number
- HT001525FE026
- Awardee
-
Strategic Communications LLC UEI LJZRP7SE5LN4
- Awarding agency
-
Defense Health Agency
Department of Defense
- Obligated
- $305,533
Award facts
- Contract value 33% obligated
-
- $305,532.92 Current, with exercised options
- $916,598.76 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 541519 Other Computer Related Services
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition after exclusion of sources · 5 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- 2330 Stanley Rd, Fort Sam Houston, TX 78234, USA
Award details come from SAM.gov/FPDS.
About this award
The Defense Health Agency awarded a delivery order valued at $916,598.76 to Strategic Communications LLC, a Kentucky-based woman-owned small business, for a T-Metrics Automated Call Distribution (ACD) Migration Solution. The firm fixed-price contract, which extends through September 29, 2028, will be performed at Fort Sam Houston in San Antonio, Texas. Strategic Communications was selected under the Solutions for Enterprise Wide Procurement V (SEWP V) master government-wide acquisition contract, a General Services Administration vehicle that streamlines the procurement of IT products and services across federal agencies. The Total Small Business set-aside designation reflects the commitment to support small business participation in federal contracting.
Strategic Communications brings substantial IT capabilities and federal contracting experience to this engagement, having established itself as a trusted provider of information technology solutions to the Department of Defense and other government agencies since 2002. The company's credentials include SBA certifications as both a women-owned small business and small disadvantaged business, along with proven expertise across multiple IT service areas and contract vehicles including SEWP V, Army Desktop and Mobile Computing 3, and General Services Administration schedules. This ACD migration project supports the Defense Health Agency's modernization of its telecommunications infrastructure, enabling improved call management and operational efficiency across the military health system.
Quick answers
Who was awarded contract HT001525FE026?
HT001525FE026 was awarded to Strategic Communications LLC by Defense Health Agency (Department of Defense) on September 30, 2025.
How much is contract HT001525FE026 worth?
The government has obligated $305,533 on HT001525FE026. Its potential value, with all options, is $916,599.
Is contract HT001525FE026 an order under another contract?
Yes. HT001525FE026 is a delivery order under NNG15SC90B, a government wide acquisition contract (GWAC), on Solutions for Enterprise Wide Procurement V (SEWP V).
Was contract HT001525FE026 competed?
The extent of competition for HT001525FE026 was full and open competition after exclusion of sources. The government received 5 offers. It was set aside: Total Small Business.
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