Customer service quality assurance services.
Ended Awarded Last action
- Contract number
- 16PBGC22F0010
- Awardee
-
The Northridge Group, Inc. UEI JQN3A951FGK1
- Awarding agency
-
Pension Benefit Guaranty Corporation
- Obligated
- $1,943,012
Award facts
- Opportunity
-
- 16PBGC22Q0022 Solicitation number
- Contract value 100% obligated
- $1,943,567.63 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition · 2 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Rosemont, IL 60018, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$13 | |
| Exercise an Option | $293,607 | |
| Funding Only Action | -$239 | |
| Exercise an Option | $563,379 | |
| Other Administrative Action | $0 | |
| Funding Only Action | -$317 | |
| Exercise an Option | $549,882 | |
| Original award | $536,714 |
About this award
The Pension Benefit Guaranty Corporation awarded The Northridge Group, Inc., a woman-owned small business, a $2.8 million firm-fixed-price delivery order contract in March 2022 for customer service quality assurance services. The contract, which carries a total small business set-aside designation, extends through March 2027 and is issued under the GSA Multiple Award Schedule (MAS) vehicle. The Northridge Group specializes in customer experience and contact center management, providing strategic consulting and operational support to federal agencies and Fortune 200 companies. The place of performance is located in Rosemont, Illinois.
This delivery order was issued as a task order under The Northridge Group's GSA Federal Supply Schedule contract, which was awarded in March 2022 with a potential value of $18 million over five years. The Federal Supply Schedule contract covers management consulting services including contact center consulting, customer experience management, quality monitoring, and business process improvement. The current contract action reflects a de-obligation of excess FY-25 funds in preparation for contract closeout, with an ultimate completion date of September 27, 2025.
Quick answers
Who was awarded contract 16PBGC22F0010?
16PBGC22F0010 was awarded to The Northridge Group, Inc. by Pension Benefit Guaranty Corporation on March 28, 2022.
How much is contract 16PBGC22F0010 worth?
The government has obligated $1,943,012 on 16PBGC22F0010. Its current value, with exercised options, is $1,943,568.
Is contract 16PBGC22F0010 an order under another contract?
Yes. 16PBGC22F0010 is a delivery order under 47QRAA22D006B, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 16PBGC22F0010 competed?
The extent of competition for 16PBGC22F0010 was full and open competition. The government received 2 offers. It was set aside: Total Small Business.
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