Contact center operations (CCO)

Ended Definitive Contract Awarded Last action

Contract number
HHSM500201300103C
Awardee
Awarding agency
Obligated
$5,536,080,055

Award facts

Opportunity
Contract value 100% obligated
$5,536,080,055.00 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Set-aside
No set-aside
Competition
Full and Open Competition · 6 offers Negotiated Proposal / Quote
Pricing
Cost Plus Award Fee
Place of performance
Arlington, VA 22203, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Other Administrative Action P00040 $0
Funding Only Action P00039 $13,174,244
Funding Only Action P00038 $76,099,314
Definitize Change Order P00037 $0
Funding Only Action P00036 $324,834,853
Other Administrative Action P00035 -$14,033,773
Change Order P00034 $0
Funding Only Action P00033 $77,036,221
Change Order P00032 $0
Funding Only Action P00031 $84,255,164
Exercise an Option P00030 $82,333,490
Definitize Change Order P00029 $24,949,416
Funding Only Action P00028 $13,708,790
Funding Only Action P00027 $357,044,963
Funding Only Action P00026 $25,000,000
Funding Only Action P00025 $46,304,678
Change Order P00024 $42,505,040
Exercise an Option P00023 $82,754,306
Definitize Change Order P00022 $0
Supplemental Agreement for work within scope P00021 $1,372,076
Novation Agreement P00020 $0
Change Order P00019 $0
Funding Only Action P00018 $365,677,430
Supplemental Agreement for work within scope P00017 -$25,682,511
Funding Only Action P00016 $76,154,313
Definitize Change Order P00014 $31,359,301
Exercise an Option P00015 $81,292,265
Funding Only Action P00013 $46,106,676
Supplemental Agreement for work within scope P00012 $0
Funding Only Action P00011 $266,256,457
Other Administrative Action P00010 $0
Funding Only Action P00009 $40,000,000
Change Order P00008 $0
Funding Only Action P00007 $83,958,728
Exercise an Option P00006 $82,525,289
Change Order P00005 -$423,158
Funding Only Action P00004 $12,204,920
Funding Only Action P00003 $41,020,421
Funding Only Action P00002 $47,154,172
Funding Only Action P00001 $35,676,202
Funding Only Action 54 $236,516,797
Funding Only Action 53 $53,270,625
Change Order 52 $86,160,588
Exercise an Option 51 $80,000,000
Definitize Change Order 50 $12,366,336
Funding Only Action 49 $51,602,688
Supplemental Agreement for work within scope 48 $45,610,298
Funding Only Action 47 $55,424,430
Funding Only Action 46 $38,339,240
Funding Only Action 45 $223,975,355
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About this award

Written by GovTribe AI ·

This is a $5,536,080,055 definitive contract awarded by the Department of Health and Human Services (HHS) Centers for Medicare and Medicaid Services (CMS) to Maximus Federal Services, Inc. for contact center operations. The contract is cost-plus-award-fee. Maximus Federal Services, Inc. is a subsidiary of Maximus, Inc., a for-profit provider of business process services to government health and human services agencies. The contract has no set-aside designation. Major subcontractors include Cognosante, LLC for training support, Accessibility Partners, LLC for 508 compliance, Triligent LLC for infrastructure and security, and Management Systems Analysis Corporation and Pearl Interactive Network, Inc. for call center services. This contract supports CMS's administration of federal health insurance and entitlement programs.

Quick answers

Who was awarded contract HHSM500201300103C?

HHSM500201300103C was awarded to Maximus Federal Services, Inc. by Centers for Medicare and Medicaid Services (Department of Health and Human Services) on April 15, 2013.

How much is contract HHSM500201300103C worth?

The government has obligated $5,536,080,055 on HHSM500201300103C.

Was contract HHSM500201300103C competed?

The extent of competition for HHSM500201300103C was full and open competition. The government received 6 offers.

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